How to get in touch with Square Enix for detailed information?

[Zhronne]

Writing this on behalf of a friend.
He recently received a permanent ban and would like to request more information.
He tried to contact the Customer Support centre but the person he found there was unable to give him any information (he told him he doesn't get access to any information at all)

What can my friend do to speak with someone able to give some detailed information on his situation?

Thanks for your attention.

[Krishnaya]

lol what did "your friend" do to get banned? maybe that's a better question ;)

[Zhronne]

That's exactely what he wants to ask, but GMs have been unable to give him any information because, they said, they possess none.

[Zhronne]

Small bump, he's still waiting for a reply and doesn't know where he can go to find some knowledgeable enough support.
Thanks!

[Zhronne]

My friend got his character back today after almost a month of tentative communications with SE.
Can close up this thrad I guess, thanks for the support ;)