Xbox 360 User, Receiving FFXI Code:3001

[SoCalFinezt]

Xbox 360
Sylph Server
1st Account: Was unable to log in since April 10th.
2nd Account: Unable to log in since April 12th.
Received FFXI Codes 3001 on both accounts now.


On April 10th, was teleporting from Jeuno to Ru'Ann Gardens and in the middle of it, one would would normally get a black screen with "downloading data" on the lower right corner of the screen. Though, this time it was taking longer than usual and then received a msg stating "FFXI Code:3001, timed out from the FFXI server". So i turned off my xbox 360, turned it back on and tried to log on to my main account, as i tried to log in, same black screen of death.

I tried:

Friday: Square Enix Chat Support, though they just told me to contact my ISP and make sure the necessary ports were open. Barely caught them on time since it was 4:50pm and they shut down @ 5pm... and it was on a Friday.
Friday: Called my ISP to make sure everything was in order, which IT WAS!
Saturday/Sunday: Attempted to log in multiple times but no success.
Sunday: Tried to uninstall FFXI and reinstalled after 12 WHOLE HOURS....
Sunday: Still no success to log into main account.
Sunday Evening: Decided to play my second account and up until an hour before typing this, tried to go into Abyssea La Theine and received the black screen of death... Error Code 3001.


I plan to call Square Enix, first thing tomorrow morning and whatever they do, I'll make sure to mention it on here that way anyone who is having the same issue can hopefully follow too.

I started to receive issues while playing this game ever since the April Update, was laggy, unable to /search, would go to an A.H. and would take forever to load and then get an error msg on the list of items.

I really hope they are able to fix the issues and not delete my characters, which would totally suck! haha

[SoCalFinezt]

Monday Apr 13th:
First thing i did was contact Square Enix, spoke to customer support, who was awesome i must say, identified my ip address from my Xbox360 and did a "trace route". Comes to find out out of 30 locations, which he explained like 30 bridges to connect to FFXI, only up to 12 was identified. He addressed that from 13 thru 30 weren't receiving data from my ISP. Gave me the specific info to pass on to my ISP.

Called my ISP, identified there was in fact an issue, not with my ports, but with something else. Tomorrow 4/14 they will come out to replace my modem/router and run tests. So glad it's one day closer to play this game! haha

******Also: the customer service rep from SE did mentioned that a lot of people were having issues since the April update. So this is common and please call them @ (858) 790-7529 (U.S. Only)

[SoCalFinezt]

Tuesday April 14th:

ISP tects came out to replace the entire indoor and outdoor wiring around my house, replaced the modem/router to the latest one AT&T U-Verse has atm.

After a few hours of having everything worked at, I logged on to my firewall to access my Xbox360 and FFXI to make sure those ports were open, which i set them up.

Success!! I was able to log in with no issues.

***About 30 mins into playing my main account, I went from No. Sandy to Bastok Markets, and ERROR CODE:3001... ugh...

Decided to log onto my 2nd account, did the same thing and again received error code:3001.

Called it quits for the evening.

Wednesday April 15th:

Called SE to see wth is going on??!!?

The tect rep was the least helpful out of all the ones I spoken to. He simply asked me what zones I couldn't load to: Bastok Markets, server name:Sylph, and ISP/Location:AT&T/California.

Asked if my ports were open, I mentioned they were and he then concluded stating:

"Well there's nothing we can do on our end till enough customers call to report similar issues enough to address the issue" "Although, we have been noticing a number of customers who have AT&T Internet and California residents have been unable to play FFXI properly the past few days since the update"

I decided to stay quiet and not make an issue out of the lame service i received. Also mentioned to keep an eye out on POL site to see if there's and upcoming server maintain for Sylph.

Well... I'll give it a week or so (since I have midterms and 25+ pg essays to work on) if this doesnt get resolved I'm simply going to ask for a refund and buy a PS4 and try out FFXIV.

[SoCalFinezt]

April 15th:

Decided to have my buddy from Canada log onto both accounts and move both of them out of the current zone and I was able to log back in to FFXI. Although, there's a 50% chance that any zone i go to i will get an error code:3001, this sucks as I have to ask my good friend to log me in back every time.

As far from SE, I'm sure they aren't putting their PAYING customers on the priority list atm since multiple people are experiencing this same problem but with different ISP's.

Do hope this problem does eventually resolve on its own. Will keep updating is there's any new updates from my end.