UCS-5024 Not Resolved

[Timo]

According to the POL information notices, the registration server issues have been resolved. This appears to be true for those who can actually continue through the reactivation process in POL. However, it appears that many of us are still experiencing the UCS-5024 error when attempting to reactivate. I am starting a new thread to hopefully bring this unresolved issue to SE's attention. The fix is not quite fixed, so I was thinking a new thread focusing solely on people still having 5024 issues might help.

[Catnipthief]

I am stuck at this as well, I cannot get to the POL main menu at all, I log in, am told to reactivate and then am told the USC-5024 error.

[Ohji_Lunartail]

Yeah same things happening to me as well. Go to account reactivation screen then bam, USC-5024.... Seems they need to look into it more and fix the problem this time for everyone.

[Aphroditee]

Same thing, USC-5024, I can't even get into POL to change any info.

[Powder]

Thank you for doing this Timo. I am having the same problem. I got to the second log in and get error 5024

[Molsonx]

Ditto

I have 2 accounts (both on same 2k limit cc with 0$ on it) ... My main is getting the 5024 message but my mule is fine and dandy

both acounts have been up and unchanged since september 2010 my main is attached to a security token though and my second acount is not.

This is rather frustrating ... guess ill go study?

[Akaira]

My husband is having the same issue. The fix has not fixed the problem. Instead of making everyone jump through hoops why not restore everyone's accounts for them?

[Siiri]

SE, this issue is not fixed. You can login and when it says reactivate it goes straight to USC-5024. Please answer.

[kiren]

same problem with both mine and my wifes account

[Kindra]

Yep.... I still have an invalid process.

[zanosuz]

This sucks another day with the same problem. We will probably have to wait till the same time they "fixed" it the 1st time, cause they have all gone home again and don't care.

[chillz]

Same, cant get past error code

[Masmune]

Same here - still getting USC-5024.

[zanosuz]

I don't think SE understands that we CAN'T log onto POL to do the steps they explained. Please NEVER give us a free month again, if this is what happens.

[Masmune]

Just wanted to point out that i have the same exact problem as Siiri described.

[argustus]

its working for me now. i had to reinstal just the pol part of the game thou
\

[Aphroditee]

Hmm, I would try that but I have visions of corrupted files, complete reinstallation, 14 hours of downloads, and then a 5024 error when I'm finished reinstalling in 3 days.

[Kalima]

I just reinstalled POL and tried again...no luck.

[Tanag]

I also still have the problem. What a joke.

[Moldtech]

Login > reactivate > pol id and p/w > ucs-5024.

According to my POL, it is not fixed in any way, shape, or form.
Odds are every single person that has to reactivate will be paying for April too (or double charged in May). I'd rather have had things go on normally and still been in the game than deal with failure repairs and crappy customer service that doesn't even exist on the weekend. Whoever said that the POL issue is "resolved" should no longer work at SE after this because it is clearly NOT resolved.

[thinktank909]

Not working for me, still being blocked by UCS-5024

[Sunflower]

Same problem here... I agree, if a free month means deactivated accounts all over the place then pass.

[Mulch]

Still not fixed same problem here.

[crazyhorse]

still can't get on because ucs 5024 pia thought they fixed it

[zanosuz]

No Mods out there reading this? If you are can you at least let us know it's being looked into. They didn't fix the problem for many of us who CAN NOT log onto POL.

[Seitzer]

Even though Square-Enix posted that they have fixed this issue and that those people who were impacted must re-subscribe following the instructions here --> http://www.playonline.com/ff11us/polnews/news20583.shtml, the exact same error still occurs.

When I tried logging into my Play Online/FFXI Account around 12:30 PM Eastern Time to play FFXI, I received the exact same error message stating “PlayOnline services currently cannot be accessed because the selected PlayOnline Account has already been closed, or because service fees have not been paid. By reactivating your PlayOnline account, you will be able to access PlayOnline Services again. Reactivate PlayOnline Account? (LM-08)”.

When I click the “Reactivate Button”, I am taken to a Playonline logon screen where I enter my Playonline ID and Password and then I click the “Log In” button.

Immediately after I click the “Log In” button, I get “Error UCS-5024. Invalid process. Please exit the current application”.
At that point, I am unable to do anything more, except log off.

So the exact same problem is occurring even though Square-Enix claims that they fixed it via the web page --> http://www.playonline.com/ff11us/polnews/news20583

Also, if I try and log in via the PlayOnline membership information portion of the square-enix website at https://secure.square-enix.com/cisweb/app, I still get an error that says “PlayOnline services currently cannot be accessed because the selected PlayOnline account has already been closed, or because service fees have not been paid. By reactivating your PlayOnline account, you will be able to access PlayOnline services again. For more information, please log in to the PlayOnline Viewer. (LM-8)”.

And again, the only option available is to click the “Cancel” button and it takes me out of the environment.
Hopefully a moderator will weigh in on this issue and provide some kind of time line to getting this fixed.
The problem is still not fixed

[Dhamon]

What fix? SE's full of it. Same 5024 error, different day. :)

[Scooter]

This is such a joke, se support is crap at best, moderators dont answer, se doesnt know how to fix thier own error code, i get 2 days a week to play and then i get to deal with this. It's sad a company is run this way, if this was a jp problem it would have been fixed in 5 mins

[Grandlethal]

figured they would have a real fix by this morning but still getting the UCS-5024 invalid process error. I thought there was a way on this forum that you could tag something in a post to direct to a Dev... but can't find it anywhere. Maybe something like hey [NOC_EN] want to look at this thread and find a fix for this before you lose any more of an already dwindling playerbase?

[Catnipthief]

figured they would have a real fix by this morning but still getting the UCS-5024 invalid process error. I thought there was a way on this forum that you could tag something in a post to direct to a Dev... but can't find it anywhere. Maybe something like hey [NOC_EN] want to look at this thread and find a fix for this before you lose any more of an already dwindling playerbase?


The lack of a moderator reply or dev reply is very unsettling, it somewhat seems like they don't care.

[Shurtugal]

I was able to successfully click the Reactivate button and it went through. But the down side, when I click play, it still says I have no Content ID...... Total buzz kill.

[Anadosia]

Got up this morning for dynamis and an afternoon of playing only to find that my content ID has been canceled.(LM08) Try to reactivate and says its an invalid action UCS-5024. There's no way to tell SE about it since I can't even get that far. Tried the website, ID doesn't exist. I have been playing since 2005 and have poured tons of money in by way of fees,expansions, buying the PS2 hard drive, switching to PC, buying all the expansions all over again and my content ID has been closed/canceled?! I even tried making a new POL ID, it rejected my key code saying it doesn't exist.
Everything about this game is great until you have to call customer service and deal with a rude, condescending, unhelpful jerk on the other end of the line -.- I hope they recognize that this IS NOT FIXED so I don't have to call....

[Siryan]

The lack of a moderator reply or dev reply is very unsettling, it somewhat seems like they don't care.

Nothing pisses me more than when they say something is fixed when it's not. Their tech support really sucks.

[Anadosia]

Interesting tidbit here. I went here: https://secure.square-enix.com/account/app/svc/login?cont=account logged in and it said I wasn't registered and to choose my country. It shouldn't have said that at all. After, I went back to the POL log in screen in hopes of being able to get in this time. No dice. Might work for others though. It seems there is a bug connected to the ones who are using tokens.

[Gut]

Thanks for all the motivation to play Rift. way to run a business.

[Siryan]

I have 2 PlayOnline ID linked to the same Square/Enix Account using Token. 1st ID where my main character sits is not working while my other ID with alt character is.

I used this account to contact a GM to see if anything was being done. From what I was told, the issue is fixed. However, some people are still affected (which is not mentioned in their memo on FFXI website) and we will need to either Live Chat or call SE during their business hours from 9am to 6pm PDT.

Do they really care that much about their costumers....

[Scooter]

haha funny you say that im makin an account for it right now, funny they have 24/7 support bet they dont just sit here and ignore thier customers

[Talsit]

Same here. Mule works fine, mine reactivate... UCS-5024...

[Imoq]

Can't add anything useful, other than the fact I am still getting the same annoying UCS-5024 error message, as described here. Other two accounts with the same CC info, same token status, same computer, are logged in without trouble, but my main is having this problem.

Please fix it or at least acknowledge it on the first place?

[Niklz]

yea not gettin in.

[Abadacchus]

Still receiving the UCS error. You know, some people have to work full-time and go to school during the week. It's not as if we have hours upon hours of free time, except for a day or two on the weekends IF that. This couldn't have happened at a worse time for SE, because I'm sure a lot of the player base feels bait-n-switch'd. Free month!... oh wait, can't log in.

Maybe this will show SE that to continue to compete in the MMO market, 24/7 and WEEKEND support need to be implemented. If any shenanigans like this happen again, I can see a lot of players kissing FFXI goodbye.

[zanosuz]

World of Warcraft is getting more tempting the longer I have to wait. It's bad PR for SE to not give an update via whatever means to let us know they are aware that they didn't fix the whole problem.

[Amael]

Posting here to add to the numbers of people who were locked out of their accounts. Still Getting UCS-5024

[Scooter]

Im cleaning out mules and action housing stuff now, ive had it with se, they dont give a damn. They losing 3 accounts right here. SE can kiss my ass delete my forum accounts too cause im sellin all my stuff and closin the accounts

[crazyhorse]

just tried again to get on...why whenever se does something like maintenance or updates or anything it takes another 10 days to fix it i mean come on we pay to play not wait

[Seitzer]

Still getting UCS-5024. The problem is still NOT fixed.

When I click the “Reactivate Button”, I am taken to a Playonline logon screen where it says “Confirm Membership: Please enter your PlayOnline ID and PlayOnline Password to confirm membership information”, and there is no option to navigate anywhere else except to enter the user id and password.

So, I enter my Playonline ID and Password and then I click the “Log In” button.

Immediately after I click the “Log In” button, I get “Error UCS-5024. Invalid process. Please exit the current application”.

At that point, I am unable to do anything more, except log off.

This is still NOT fixed.

[Cilautane]

I'm having the same problem as well, thought they fix this =/

[BobTheGreat]

Once again, chiming in to add my name to the increasingly long list of people affected by this error. I imagine if this does not get fixed somehow, I will call the support line Tuesday (as I have a deadline Monday), and will ask that my account be rolled back to a state before the maintenance, say on March 31.

[zanosuz]

This is how my weekend has been mostly spent:

1st screen...enter POL password...fine

2nd screen...enter SE password and one time password...fine

3rd screen....reactivate or log out...I click reactivate

4th screen....enter POL ID and password...fine

5th screen....Error UCS-5024 Invalid process please log out.

Can't even get on POL to update any info and SE isn't replying to any of the many threads about this on the Official Forum site, very bad PR for a company this big. The SE support does nothing except Monday-Friday. I opened a service tag yesterday.

[Lhomme]

I too am still locked out...

[Scooter]

Wish some jp players had this issue then it woulda been fixed in 5mins :(

[Shibayama]

Locked out of the game for two days now thanks to this issue... I can only hope that those of us affected by this don't get charged the april free as promised - 15 bucks isn't a big deal but it'd be a bit of a slap in the face.

[Kindra]

Anyone else looking forward to being on hold forever and a day tomorrow to have some one tell you that your doing it all wrong? And it not a problem on their end its on yours? I know I am!!

[Scooter]

I wont be able to i work 10hr days on one job and 4 hour days i part time job and this pos company doesnt have weekend support, glad i pay all these fees to play 8 days a month but alas this will be ending, se dont give a damn about us

[Xynin]

A company that brags about having two million paying customers at $12.99 average, making roughly $25,980,000.00 a month. Yet somehow, we the consumers get a poor quality in customer service. I would love to see their bottom line at the end of the month. An honestly, its retarded to have maint. on your billing cycle. Hey SE, put it in the middle of the month? Still get that UCS - 5024 error. All the more reason to go play another game, thank you Square Enix.

[Kresaera]

Just posting to add into the amount of people still experiencing these problems.

[Catnipthief]

So from what I read about someone contacting a GM is that we will have to call them for THEM to fix THEIR screw up?


Yeah... SO. NOT. HAPPENING.

They need to autofix this crap.

[Ohji_Lunartail]

Yea the CS sucks phone wise. But Thier flash based chat sessions work wonders. But yea once a few thousand odd pissed off people start calling in on monday at the same time they will have to take notice. If not then see a few calls to some attorneys will happen. We really need to do something to get Thier attention. This problem is NOT fixed and that people CAN'T even log into POL to even do the steps they posted to resolve it.

[Catnipthief]

Yea the CS sucks phone wise. But Thier flash based chat sessions work wonders. But yea once a few thousand odd pissed off people start calling in on monday at the same time they will have to take notice. If not then see a few calls to some attorneys will happen. We really need to do something to get Thier attention. This problem is NOT fixed and that people CAN'T even log into POL to even do the steps they posted to resolve it.


The only thing i'm worried about is I don't know where the paper with my original key code is for the game and 50% of the time they ask you for that, which means i'll have to go digging around for a few hours just to find it (I started playing on the xbox... and I sold my xbox and games minus xi of course)

I'd rather do it through the chat since they are a little bit more cordial and nice (not to mention faster >.> last time I had to call SE it took me a whooping 6 hours on the phone ON HOLD :O)

[Ohji_Lunartail]

The only thing i'm worried about is I don't know where the paper with my original key code is for the game and 50% of the time they ask you for that, which means i'll have to go digging around for a few hours just to find it (I started playing on the xbox... and I sold my xbox and games minus xi of course)

I'd rather do it through the chat since they are a little bit more cordial and nice (not to mention fast

er >.> last time I had to call SE it took me a whooping 6 hours on the phone ON HOLD :O)


Yea lol I used a cell phone so dropcallja... But I keep my codes in the game case. Plus they are printed in the booklet as well.





Could go for some sushi ATM tho...

[Catnipthief]

Yea lol I used a cell phone so dropcallja... But I keep my codes in the game case. Plus they are printed in the booklet as well.





Could go for some sushi ATM tho...

The book is somewhere here but I honestly shouldn't have to go looking for it due to them screwing up, i'm a paying customer, I have kept up to date on all my payments and have never got in trouble with them so why should I now be punished?

There should be a way to autofix this, or at least figure out why we are getting the error code so we can just reactivate ourselves (since we kinda ... should be able to anyway :O)

The fact that they may be forcing us to call is an ultimate slap to the face to us in which it is basically saying "sorry guys, we don't know how to run our system even though we own it"

[Ohji_Lunartail]

The book is somewhere here but I honestly shouldn't have to go looking for it due to them screwing up, i'm a paying customer, I have kept up to date on all my payments and have never got in trouble with them so why should I now be punished?

There should be a way to autofix this, or at least figure out why we are getting the error code so we can just reactivate ourselves (since we kinda ... should be able to anyway :O)

The fact that they may be forcing us to call is an ultimate slap to the face to us in which it is basically saying "sorry guys, we don't know how to run our system even though we own it"

No ones being punished as much as it seems, just some glitch they over looked Several ways. It will be resolved but we should get something out of this for all this frustration. Like a lvl90 empy. Wep or sumthing not just a refund of the money spent to reactivate the shit.

[Catnipthief]

No ones being punished as much as it seems, just some glitch they over looked Several ways. It will be resolved but we should get something out of this for all this frustration. Like a lvl90 empy. Wep or sumthing not just a refund of the money spent to reactivate the shit.



Biggest gift I would appreciate is just a simple good explanation of WHAT happened, and why it happened... Could care less about in game items (I wouldn't object though) or hell, giving me my last expansion I paid for (just this few days ago as a matter of fact, when I got locked out) for free... but again... if someone (DEV, or MOD) would just give us an update, I would be happy.

[zanosuz]

Well it's 6:40 am in Japan right now, so maybe we'll here something soon......*doesn't hold his breath*

[Ohji_Lunartail]

Biggest gift I would appreciate is just a simple good explanation of WHAT happened, and why it happened... Could care less about in game items (I wouldn't object though) or hell, giving me my last expansion I paid for (just this few days ago as a matter of fact, when I got locked out) for free... but again... if someone (DEV, or MOD) would just give us an update, I would be happy.



Or an formal written apology from the person incharge of this. Not some cut and paste bs but an official written one with his signature.

[Darton]

Just adding my name to the growing list of it being unresolved. My Alt Character worked fine and was charged (just started him 3 weeks ago) but my main is still UCS-5204, might try to reinstall Playonline on a computer I don't use see if that works, will let you know if it does

[Catnipthief]

Hmm, maybe tonight i'll just try to use my laptop... out of curiousity... might need to be updated BUT if it allows me on... I don't care... at least I can update my info.

[Chiren]

UCS-5024
Invalid process.
Please exit the current application.

=_______________________=

[Ohji_Lunartail]

Hmm, maybe tonight i'll just try to use my laptop... out of curiousity... might need to be updated BUT if it allows me on... I don't care... at least I can update my info.

Won't work. If ya can't log into pol then ya can't update. Tried it on my dads pc who hasnt played in months tho he still pays for the account. His was getting the error and so was mine even without updating :/

[Jhanaka]

Hello everybody!

Again, I must ask for your understanding and patience while we review this matter and I can assure you that your concerns are being taken seriously.

Thanks to those to have provided detailed information regarding the errors and steps you have taken; this is valuable information that we can pass on.

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

[Kindra]

Hmm, maybe tonight i'll just try to use my laptop... out of curiousity... might need to be updated BUT if it allows me on... I don't care... at least I can update my info.

Tried that yesterday and it didn't work ; ;. Haven't tried it today though lol

[Brouther]

hey ur from sylph right

[zanosuz]

Well good morning....to the Moderator.

[Kindra]

hey ur from sylph right

Who are you asking? :)

[Ohji_Lunartail]

Hello everybody!

Again, I must ask for your understanding and patience while we review this matter and I can assure you that your concerns are being taken seriously.

Thanks to those to have provided detailed information regarding the errors and steps you have taken; this is valuable information that we can pass on.

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)


Thank you Senior Game master Jhanaka for responding, hoping the info we have provided helps in fixing this problem thousands are facing. /bow

[Darton]

k got some interesting note, while I did try logging in on my none working account. when it say reactivate I put in my current working account information and got the 5024 error. I then logged into the current working account to make sure it hadn't met the same fate and it is working. So it would seem that the error is bound to go to the 5024 screen for some of us. That was on a windows XP and windows 7 machine. I would be curious if the people who are working are using a different operating system

[zanosuz]

k got some interesting note, while I did try logging in on my none working account. when it say reactivate I put in my current working account information and got the 5024 error. I then logged into the current working account to make sure it hadn't met the same fate and it is working. So it would seem that the error is bound to go to the 5024 screen for some of us. That was on a windows XP and windows 7 machine. I would be curious if the people who are working are using a different operating system

Windows Vista 32bit and 64bit, neither work.

[Moldtech]

k got some interesting note, while I did try logging in on my none working account. when it say reactivate I put in my current working account information and got the 5024 error. I then logged into the current working account to make sure it hadn't met the same fate and it is working. So it would seem that the error is bound to go to the 5024 screen for some of us. That was on a windows XP and windows 7 machine. I would be curious if the people who are working are using a different operating system

Yea, it's affecting 360 folks too

[Kindra]

I have windows 7 on my desk top Vista on the laptop. BF plays on Xbox. His is fine but i can't access mine on either comp or laptop. And i can't use Xbox since i don't have an xbox live thingy.

[Darton]

k well that throws out the idea it might be they fixed Windows Vista and assumed they fixed everything

[Kindra]

Hello everybody!

Again, I must ask for your understanding and patience while we review this matter and I can assure you that your concerns are being taken seriously.

Thanks to those to have provided detailed information regarding the errors and steps you have taken; this is valuable information that we can pass on.

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

Thank for your response :)

[crazyhorse]

ps2/ps3 ucs 5024 error here as welll

[Siiri]

windows vista -UCS 5024-same credit card for 2 years , doesn't expire until 2013, never have had a payment issue

[Moldtech]

Hello everybody!

Again, I must ask for your understanding and patience while we review this matter and I can assure you that your concerns are being taken seriously.

Thanks to those to have provided detailed information regarding the errors and steps you have taken; this is valuable information that we can pass on.

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

Hey, Senior Game Master Jhanaka! How about when all is said and done, you get the Technical Support Moderator to post on here with an explanation of the issue. Like how a specific code was able to avoid repair, how an official company post said all was resolved when nothing at all was resolved, etc. etc.

I'm a firm believer in there being no excuse for this length of human error downtime but I rage even more when I'm blatantly lied to by being told something is fixed when it is not. In my profession, such a thing would require the termination of said employee. It may be different in Japan, I don’t know, but in my parts of the world such a thing would not be overlooked or ignored especially when it has an easy 2/3’s of the company’s revenue hanging in the balance. I don't know if anyone over there can tell but the bulk of SE's customers have about had enough of SE entirely.

That being said, accurate and steady communication of the issue instead of the occasional standard GM response of "I'm sorry..." and "While I understand how frustrating this may be...." post from a GM and a false resolution statement from the company itself would have saved SE from a lot of rage. Not that we don't appreciate you actually responding, but as you've said at the bottom of your own post, you have no information. Why is this Technical Support Moderator not spamming us with information instead of only a GM?

[Catnipthief]

so i'm assuming since it's Monday in Japan that they are going to at least try to work this out ... right?!?!?


I mean really, two days of this ... it's unbelievable...

Thank you Senior GM for responding but please keep us up to date on what is going on and not just a 1 per 24 hour reply this time!

[Scooter]

Here we still sit take your time SE no rush, no rush at all. Not like we have jobs and cant play all week untill the weekends then ya screw that up too. No no take your time

[Aphroditee]

Detailed error info:

My son and I have 3 accounts total. They are run on a windows xp machine, a vista 64 bit, and and Xbox 360. They are all tied to the same SE account and the same security token. I do NOT know for sure if they are on the same debit card, I do know that both debit cards are tied to the same checking account.

On all 3 machines, my account is locked out, and my sons account is fine.

When i logged my account on yesterday, I got the notice saying that my card had been declined and my account closed. When I clicked to change the credit card info and find out what was going on, I got a window saying that my past due fees had been paid, but I should proceed to change the credit card number or I may be closed again.

I was sent back to the POL login screen. I logged in my account again, and got a window giving me the option to reactivate or exit. EVERY time I choose reactivate, it gives me the UCS-5024 error, invalid action or something.

I have reinstalled and re-updated playonline on the vista 64 machine. I get the same error.

Hope this helps, because I may not have time to play a lot, but the option sure would be nice.

[Catnipthief]

Thinking about going to bed a bit early >.> no sense in logging in now or whenever they decide to fix this :/ can only hope they get this fixed by the morning ;;

[crazyhorse]

thats what it did to me as well

[Scooter]

Welp all time for bed see ya all on Saturday, unless I dump this pos service, just a note to SE your customer service sucks, what a joke, if this was a jp issue you woulda reset servers in a heartbeat and we all know it. To those that still cant play that can try this week i wish ya the best of luck i work 2 jobs 14 hour days so i wont be on till after i wake up Saturday. Good luck hope ya get to play

[Lordthom]

This is the famous Japanese business model? Make your product unusable by the people that want to buy it?
This is the same crap you did when you broke the PS2 update thing. Your answer to that was to have your customers repair the damage that you did. That's what they teach in Japanese business school? I'm confident that your answer to this will be to ask your customers to jump through hoops again. Is this making sense to you? Are you not noticing your shrinking client base? Do you really think that your customers are going to keep putting up with this? You are currently planning a mass server merge because of your clients leaving and your answer is to keep making your product unusable and then asking your remaining customers to shoulder the responsibility for repairing it. This is absolutely mindboggling to me.

[Powder]

Local time in Tokyo
Monday, April 4, 2011
11:25:11 AM

and still nothing!

[Ariane]

I would like to post as another person to the list of those who still can't log in. I just tried a few minutes ago.

Here is the background info.

First, my family has 4 accounts all on the same credit card. 3 of these accounts work (my wife and I, and 1 mule) and 1 other that does not. All accounts have been active and in good standing for a long time with no break in service. The non-working account does have a different SE login than the other 3 that are working.

I have tried this from both Windows Vista and Windows XP machines with the same results.

On the non-working account, here are the screens I get when I log in:

Screen 1
http://img.photobucket.com/albums/v209/arionne/FFXI-4/pol-reactivate-error1.jpg

Screen 2
http://img.photobucket.com/albums/v209/arionne/FFXI-4/pol-reactivate-error2.jpg

Screen 3
http://img.photobucket.com/albums/v209/arionne/FFXI-4/pol-reactivate-error3.jpg

The account has a Security Token, if that makes any difference.

I hope the details provided may help Square resolve the issue.

Thanks,
-Ari

[Kresaera]

I would like to post as another person to the list of those who still can't log in. I just tried a few minutes ago.

Here is the background info.

First, my family has 4 accounts all on the same credit card. 3 of these accounts work (my wife and I, and 1 mule) and 1 other that does not. All accounts have been active and in good standing for a long time with no break in service. The non-working account does have a different SE login than the other 3 that are working.

I have tried this from both Windows Vista and Windows XP machines with the same results.

On the non-working account, here are the screens I get when I log in:

Screen 1
http://img.photobucket.com/albums/v209/arionne/FFXI-4/pol-reactivate-error1.jpg

Screen 2
http://img.photobucket.com/albums/v209/arionne/FFXI-4/pol-reactivate-error2.jpg

Screen 3
http://img.photobucket.com/albums/v209/arionne/FFXI-4/pol-reactivate-error3.jpg

The account has a Security Token, if that makes any difference.

I hope the details provided may help Square resolve the issue.

Thanks,
-Ari

Same problem with mine, my screens look exactly the same as yours. So.... idk.... the night before this happened I got my Kannagi, so that just adds to my frustration......grrrrrrrrrrrr

[Moldtech]

UCS-5024 (http://i56.tinypic.com/346w8lf.jpg)

This is what your system looks like when it gives the UCS-5024 error code SE. This is this best picture I can draw for you to be able to understand your own coding system.

I take that back, I can make you a step-by-step slideshow if you truely require it. >.>

[Nidhogg]

Local time in Tokyo
Monday, April 4, 2011
11:25:11 AM

and still nothing!

You understand that they have to investigate what is causing the issue, issue a report that can be placed on the web that confirms there is an issue and give a time frame which it will be worked on, and when they hope it will be back to working normal.

Then conduct the maintenance, run dozens of test after each attempt to fix X-issue and then release a notice if their will be an unexpected delay.

In your world it seems that they just read the forums then slap up some notice saying they see our crys but don't know whats causing it, halting all other issues they have to deal with that they don't report and fix this right away because its so critical then go back to the other things that they are attempting to fix.

Their is a lot more to issues that Square has to deal with then what everyone just assumes. Yes I am experiencing this along with hundreds of other players, but I'm not about to come here and cry about it over and over making a new thread when there are already threads for it and spamming for a person to come and read and inform me that they already know the issue is continuing to persist even through one of their attempts to fix it.

[Akaira]

Honestly, I have to agree with many here. My husband is still getting this error code (PC-vista) after following the given steps. No one should have to call in for this. SE needs to take care of it automatically on their end. Should be a simple fix~ restore everyone's accounts. Oh, and while the gesture of no payment is nice and all, if it creates these issues my husband and I would rather pay the monthly fee for our accounts. Very frustrating weekend.

[Akaira]

You understand that they have to investigate what is causing the issue, issue a report that can be placed on the web that confirms there is an issue and give a time frame which it will be worked on, and when they hope it will be back to working normal.

Then conduct the maintenance, run dozens of test after each attempt to fix X-issue and then release a notice if their will be an unexpected delay.

In your world it seems that they just read the forums then slap up some notice saying they see our crys but don't know whats causing it, halting all other issues they have to deal with that they don't report and fix this right away because its so critical then go back to the other things that they are attempting to fix.

Their is a lot more to issues that Square has to deal with then what everyone just assumes. Yes I am experiencing this along with hundreds of other players, but I'm not about to come here and cry about it over and over making a new thread when there are already threads for it and spamming for a person to come and read and inform me that they already know the issue is continuing to persist even through one of their attempts to fix it.

Only one problem you are over looking: they already claimed to have fixed it. People have a right to let them know otherwise.

[Siiri]

Only one problem you are over looking: they already claimed to have fixed it. People have a right to let them know otherwise.

A Senior GM has posted in one of these many threads that they are re-investigating it. We have to take him at his word right now. I think its the no content ID one.

[Powder]

In your world it seems that they just read the forums then slap up some notice saying they see our crys but don't know whats causing it, halting all other issues they have to deal with that they don't report and fix this right away because its so critical then go back to the other things that they are attempting to fix.


You assume. You wouldn't have a clue about my world or what I think so speak for yourself please.

[Moldtech]

In your world it seems that they just read the forums then slap up some notice saying they see our crys but don't know whats causing it, halting all other issues they have to deal with that they don't report and fix this right away because its so critical then go back to the other things that they are attempting to fix.


You assume. You wouldn't have a clue about my world or what I think so speak for yourself please.

Hell, I'll speak for myself! In my world I expect no less than that and in the real world it should be no less than that. It's a sure sign of poor customer service if it is not this way, especially when the issue is so critical that the customers are locked out from the service. I'm pretty sure this issue overrides the drop rate of any NM that they may be tweaking.

[Nidhogg]

You understand that they have to investigate what is causing the issue, issue a report that can be placed on the web that confirms there is an issue and give a time frame which it will be worked on, and when they hope it will be back to working normal.

Then conduct the maintenance, run dozens of test after each attempt to fix X-issue and then release a notice if their will be an unexpected delay.

In your world it seems that they just read the forums then slap up some notice saying they see our crys but don't know whats causing it, halting all other issues they have to deal with that they don't report and fix this right away because its so critical then go back to the other things that they are attempting to fix.

Their is a lot more to issues that Square has to deal with then what everyone just assumes. Yes I am experiencing this along with hundreds of other players, but I'm not about to come here and cry about it over and over making a new thread when there are already threads for it and spamming for a person to come and read and inform me that they already know the issue is continuing to persist even through one of their attempts to fix it.




Apr. 3, 2011 22:00 [PDT] From: PlayOnline
Registration Server Technical Difficulties (Apr. 3)

We are currently experiencing the following technical difficulties with the PlayOnline registration servers. The issue is currently being addressed and new updates will follow as additional information becomes available.

We apologize for any inconvenience this may cause.

[Date & Time]

From Apr. 1, 2011 at 1:00 (PDT)

[Issue Details]:
Certain users may experience the following:
- An "UCS-5024" error will appear when trying to reactivate their PlayOnline account upon login.

[Cause]
Under investigation

[Service]
PlayOnline


Just putting this here for you Powder <3

http://www.playonline.com/ff11us/polnews/news20585.shtml

[Chrisstreb]

LM-08'd on my account, UCS-5024 when trying to reactivate, im NOT paying for April <_<;

[Ohji_Lunartail]

Just putting this here for you Powder <3

http://www.playonline.com/ff11us/polnews/news20585.shtml

God I hope they find out WTF is goin on... This mithra getting anoyed -,-

[Powder]

Just putting this here for you Powder <3

http://www.playonline.com/ff11us/polnews/news20585.shtml






I have been in here just like you have I am quite capable of seeing what is up which is nothing so far. Thanks for your help but you might want to wait til I need it.

[Catnipthief]

Ok, weird thing happened today... I went to TRY to login (was not hoping for much tbh buuuuttt doesn't hurt to try)

I was able to get to POL menu, first hurder down (didn't even ask me to reactivate, it just auto reactivated for me lol)

Updated payment info (no error)

Content IDs were already reactivated (yay~)

Guys, go check your accounts, keep trying it seems they are doing account by account restoration or their system is now finally figuring out what went wrong.

[Aphroditee]

Mine is now working, no updating or reactivation needed.

Yay.

[Grandlethal]

Also working here. No to decide if I want to keep playing...

[Nidhogg]

Also working here. No to decide if I want to keep playing...

You are way to sensitive about your billing if this upset you that badly, there are company's(Blizzard) that would say you're out of luck and just close your account indefinitely, had it happen to me on my 4 month break from FFXI, I'd say their counter-measures are far greater then what other companies are willing to do.

[Chrianna]

It's Monday morning and for some strange reason I was able to log into the game like normal - the weekend must have been some kind of horrible nightmare

[Kindra]

I am online and having fun :)

[Imoq]

Lucky all of you. I am still having the -exact- same scenario as all the weekend:

1. Log in, LM-08.
2. Reactivate.
3. Ask for POL ID/pass
4. UCS-5024 :(

...

[argustus]

i had that problem reloaded play online software and then it worked

[Imoq]

i had that problem reloaded play online software and then it worked

I close POL all the way everytime I retry. I'll just keep retrying every half an hour or so, I guess.

At least official news is they are "still working on it". Let's just hope they fix it soon.

[xbobx]

"You are way to sensitive about your billing if this upset you that badly, there are company's(Blizzard) that would say you're out of luck and just close your account indefinitely, had it happen to me on my 4 month break from FFXI, I'd say their counter-measures are far greater then what other companies are willing to do. "

wow, do you honestely believe this BS you posted? And why bring up Blizzard? Their customers service is so beyond Squares, kind of dumb to bring them up.

[Leyleyana]

Lucky all of you. I am still having the -exact- same scenario as all the weekend:

1. Log in, LM-08.
2. Reactivate.
3. Ask for POL ID/pass
4. UCS-5024 :(

...

My daughter is going through the same thing. She can't post because she can't link her account, so she can't get support via the forums. We tried calling but after 1/2 an hour on the phone, we gave up.

[Alkar]

Mine is still asking for money lol.

[Amael]

Mine now works ok. Only difference was that my Content ID were unlinked from my Handle.

[Niklz]

Not working for me. UCS-5024 still.

back to ff13

[Anadosia]

It's now Monday 3:11pm CDT and I am still getting the exact same error codes as over the weekend. I am really beginning to worry that my account is lost forever. Last time this happened people couldn't log in for three weeks or more and some never were able to get back on. It's really freaking me out. I have checked other forums and have read about people calling in and it appears to just be a waste of time. I might call anyway. The thought of losing 6 years of hard work and time... /shudder

[RAIST]

Status was updated this morning (last night JP time), not sure if you guys saw this--they still working on it:

http://forum.square-enix.com/ffxi/threads/4639-NA-Registration-Server-Technical-Difficulties-(Apr.-3)?p=64252&viewfull=1#post64252

[Dhamon]

LMAO This is uncanny. Tried reinstalling playonline software twice, like some of the people on the forum have done, and still getting the reactivate (LM-08) page, enter my info, login = UCS-5024 Invalid process. I give up. Hope they fix this soon.

[Dhamon]

OOOO. Please don't say that. After a little more than 6 yrs myself, the last thing I want to do is start over. If that happens. Sorry SE but I'd hafta go. Maybe this is a ploy for all of us to try FF14 lol

[Nillvast]

Hi everyone,

First off, we thank you for your patience as we are currently investigating this issue. Unfortunately we do not have a resolution at this time but are working diligently for one. Our support center is also experiencing high wait times because of this issue. Once we have additional information regarding this an official announcement will be made.

Once again, we thank you for your patience.

[Dhamon]

Thanks Nilvast. Appreciate you posting on the forum. Hope things go well and this issue can be resolved soon.

[Dhamon]

Just great. Tried to reinstall playonline software again, only this time deleted saved info from my 360. May have really messed up there because now it ask to link my playonline ID with my Gamer Profile every time before the infamous Reactivate (LM-08) screen. yay what fun. Guess its back to DA2 for a few hrs.

[Mulch]

LOL yea my friend was just saying that too.

[Gushazan]

/sigh

I've got the LM-08 blues; ;

[Imoq]

12 hours without official update at POL page about this issue :X

Wondering if I'll be able to log in tonight, but I am not being optimistic now...

[Darkfort]

Man this sucks. I know it wasn't SE's fault for the earthquake and tsunami, and they couldn't avoid the shut down in March. But now because they tried to appease us, they are only making matters worse for those of us that are suffering from LM 08 and 5024. Another three days, possibly more, into not playing a game that I've been dedicated to since 2004. I'm glad this is happening on basically my only time off. Hey, the way things are going, might be back up by the time I move across country at the end of the month.....
Please get this together SE.

[Gushazan]

Well guess it's back to lvling my whm taru mule, who doesn't have any real gear to make it worthwhile because all the gear he needs is on my main.

[Imoq]

So many hours after, still same problems.

Can we have an update on the situation, or better yet a fix, please?

[Kalima]

Mine finally worked. Didn't ask for anything this time just went through POL as if nothing ever happened.

Still kinda baffled that there was an issue at all...none of it makes any sense, but oh well.

GL to the rest of you that are still having problems.

[Sacher]

SE...THIS IS UNACCEPTABLE!!! My account has been down since Saturday. I do not understand why you people cannot figure this out yet! My gosh, is your "crack team" so stumped they cannot resolve a problem they caused? It should not take this long! No wonder ff14 sucks so hard, you people honestly have no clue wth you are doing! You have a team that can create code but when it comes to problem solving, you my friends FAIL!! Give you time? How much time do you really need? Is it me or we the only ones that seem to know that the problem occurred after they did the April maintenance? Here's some help SE. If you did maintenance and then a problem arises it's a pretty good bet the maintenance caused the problem. Figure out what the maintenance changed and reverse it.

[RAIST]

@ Sacher.... chill a little dude. For all we know, they may be having to sift through individual records to find the problem, verify whether an account should have qualified for refund, or whether it should have by normal billing practices been disabled after the billing took place. I've had to go through a manual process like that to isolate errors in credit card processing for an online tax payment app vs a county's tax database due to a Java code rounding error. It takes a lot of time, and they have only been able to put their normal number of staff member on it for roughly 1.5 working days because it happened over the weekend. Give them some time to sort it out.

[Imoq]

Yeah, "some time", as in 3 days now?

I wonder how many months worth of "free subscription" are we getting after this. For all I know, I don't want any, I just want to be able to log in.

So many years paying them on time, why don't I get the same from this company?

[shadowlddy]

This issue HAS not been resolved, and this is so rediculous, same error code since Friday morning for me,,,,,,,My main and 2 mules, cant get past the reactivation bs, give me a same error code....SE PLEASE Speak true and resolve this issue for us.

[Sacher]

@Raist...I would "chill" if I wasn't paying for a service I cannot use. I have 3 accounts and all three are tried to the same card and bank and only one is messed up. People tend to forget SE is a business and we are their customers. They bring in over 5 mill a month (A MONTH) in subscription fees. As a paying customer, I EXPECT MORE! If you do not care what a business does to you great for you. As for me, well I know of many company's that can fix bugs in less than a day. The issue is SE honestly does not care how long it takes.

[Ariane]

@ Sacher.... chill a little dude. For all we know, they may be having to sift through individual records to find the problem, verify whether an account should have qualified for refund, or whether it should have by normal billing practices been disabled after the billing took place. I've had to go through a manual process like that to isolate errors in credit card processing for an online tax payment app vs a county's tax database due to a Java code rounding error. It takes a lot of time, and they have only been able to put their normal number of staff member on it for roughly 1.5 working days because it happened over the weekend. Give them some time to sort it out.

I have seen the same situation as Raist has. This type of problem is by no means limited to SE. Crap happens, and unfortunately it is not always so easy to undo the problem efficiently and quickly. Please try to keep in mind too that 1) after the recent disaster in Japan, it is doubtful that the SE offices there are currently fully staffed and 100% back up to their normal speed, and 2) for the people who don't understand why very little was seemingly done over the weekend, it is normal for most companies to have a very limited tech / finance staff over weekends. Have you ever tried to call your cable company or ISP over a weekend to resolve a billing/account issue? More often than not, you will be asked to call back during "regular business hours" for the billing department. These are also companies that people expect to have high levels of up time, and they are not perfect either - but are generally dealing with a much smaller (local) subscriber base.

For the people saying that these problems should be responded to by getting another free play period, think of it this way - the company is already comping you 4 weeks of play for your 2 weeks of potential downtime. I think it is more than fair on their part already. Please, just try to have some patience while they work on getting things back to normal.

Finally, if you find that the level of service we receive is so bad that you can't stand it, quitting the game over it is your prerogative. It's a valid move on your part if you are not satisfied and does send the message to SE in a way they understand since it affects their bottom line. I personally think that SE is probably trying to deal with the problem as best that they can given their current situation in Japan, and that we should try to be more patient in general. Quite often the bigger a company gets, the slower it is able to address problems like this, just because of the size of the player base.

[RAIST]

Also have to understand this billing process is scripted to run on "auto-pilot" for the most part. The error occured during the night on the weekend in JP Time. So they were not able to put full man power on it until Monday morning their time, which was Sunday night NA time. For instance, as I am writing this it is 9:49PM Tuesday night for them, but 8:49AM my time. Not exactly the "normal business hours".

http://www.timezonecheck.com/

[Mulch]

Problem is still there uninstalled PlayOnline and reinstalled still same error code.

[Gushazan]

Problem is still there uninstalled PlayOnline and reinstalled still same error code.

Guys, why are you uninstalling POL? The problem is with POL's machines not granting you access to use them, not with your machine or the software on your machine.

[Mulch]

Actually I uninstalled to get my friends names off there couldn't figure a way to delete his names off.

[Hallertau]

This is ridiculous, starting to wonder why I keep giving SE $14.95 a month. I can understand a one day outage, hell even a weekend but four days is crazy. I know you are not billing us for April (supposedly, I've heard different) but not letting us play though ironic, is pretty damn weak.

[Imoq]

Day five, still can't get in.

Also, we haven't had any official news regarding this matter (as in POL page or official forum post from the right department) since more than 24 hours ago.

At least we have the right to know what is happening, how is the process advancing, % of complete, some kind of time table? Anything at all other than "have patience, we are working on it"?

[Psxpert2011]

You wonder why some people's error hasn't been resolved and some did? Give it some time. This is just my idea: There's thousands of people who were affected probably and the issue of "error UCS-5024" would be fixed by first come- first serve basis.
I reported it directly to costumer service on the very same day and just had to wait before everything came back online. You have to remember that the situation is also grim in Japan, much of the economy is being affected as well.

[Hallertau]

Day five, still can't get in.

Also, we haven't had any official news regarding this matter (as in POL page or official forum post from the right department) since more than 24 hours ago.

At least we have the right to know what is happening, how is the process advancing, % of complete, some kind of time table? Anything at all other than "have patience, we are working on it"?

Not to worry we do know that the Egg-stravaganza is coming!

When a large group of your paying customers cannot access the goods they pay for, please SE do not kick us in the neck by telling us about collecting eggs.

[Buibird]

Hugs and Howdy from Texas and Ramuh, yep i'm a UCS-5024 victim, too. See other 2 msgs for more details, but on the re-load playonline thing, "we didnt do this, cuz we knew it is just a time waster" the reason some may have done that, is because the technical/accounting people at SE told us to do this, since they knew we had nothing to do, & they could not fix it from their end, as our accts show up and fine & pmt method is fine. Playonline however shows 2nd accts on same pmt method as unpaid and deactivated, hence the communication between the 2 companies is forever at a stand still. If reloading playonline "as SE is telling people to try" actually worked, it would be on here. Hugs, and Hoping for a solution :)

[Liberata]

Why do you even have customer service if you have no intention of providing 'service'?

I've been fairly laid back about this UCS 5024 error, but after four days of patiently waiting, I finally called the customer service line to find out what's going on. The gentleman who answered the call provided no information (he simply regurgitated what is on the site here in a bored tone), and did not offer a shred of empathy or a single apology. This error is frustrating, though I guess mistakes happen; the lack of information compounded with the utter indifference of SE's official representation is what is what I find completely unacceptable. Five years, hundreds of dollars, and you can't give me a rough timeline, you can't deign to say 'sorry, I know this has to be annoying'? THAT is infuriating, not some stupid error.

[Anadosia]

It is now Tuesday April 5th 2:15pm CDT and I still cannot log on. Same error different day. I do appreciate the mods letting us know some info each day and would still appreciate if they continue to do so. Will be looking for some kind of an update today. This is getting super depressing :(

[RAIST]

have to remember it is only SE's 2nd business day since the error came up guys. It happened during a scripted process over the weekend. It's now 6PM Tuesday night for them. Try getting something done about your cable tv billing on a Saturday afternoon--not gonna get anyone on the phone to talk about it until Monday.

[Imoq]

have to remember it is only SE's 2nd business day since the error came up guys. It happened during a scripted process over the weekend. It's now 6PM Tuesday night for them. Try getting something done about your cable tv billing on a Saturday afternoon--not gonna get anyone on the phone to talk about it until Monday.

Would you please stop trying to talk in behalf of SE? YOU need to remember it's Wednesday morning already in Japan.

Yes, I -AM- aware you can't do a lot of billing-related procedures over a weekend, but once a very big, affecting paying customers problem has been detected then you start working nonstop (weekends, night time) until you fix the issue.

Also, you don't leave your loyal paying customers in the dark with an almost-two-days-old message telling them "oh, we are fixing this, please be patient, just keep trying to log in" without any further messages at all.

Seriously...

[Liberata]

Agreed, Imoq. It's not so much the problem -- although I'm sort of shocked by the lack of professionalism at them NOT pulling a couple of guys in over the weekend to deal with it -- as the lack of communication/transparency. Problems happen, and are completely understandable, but the make or break is how you deal with them. SE's commitment to leaving its paying customers in the dark about the causes of this problem and what is being done to address it (and the apparent randomness of how they are reactivating accounts) is bad business.

[Siiri]

Yes, personally its working now for a lot of us, and I wasn't overly concerned and my posts were attempts to be helpful. I still wouldn't be upset EXCEPT for what Imoq says, a little communication and updates go a long way. Most of us like to consider ourselves mature adults and understand this was a huge error and they are trying to rectify. SE has made noticeable improvements in their attempts to communicate with the player base, but their updates are far too infrequent in this issue. I work in IT for a medical company that works with hospitals, and this lack of updates and communications would not be acceptable business practice for me.

[Javelin]

ditto, been trying to log all weekend, nothing was fixed for me, i dont know if this makes a diff and i dont troll posts to research the matter really, but on the SE account management website FFXI is not listed as an option that is automatically continued, don't know if that's even a change really, but i think that ffxi was on there before, just a thought, maybe something related to the jacked up SE payment system and the reg server maintenance and the error code, or could all be a coincidence i suppose.

[RAIST]

Would you please stop trying to talk in behalf of SE? YOU need to remember it's Wednesday morning already in Japan.

Not trying to speak on behalf of SE.. it's just that there have been over 400 posts on this issue in multiple threads. It's not like they aren't aware of the urgency of the issue. These things don't take a simple fix. I have had to do this kind of work for credit card processing internet apps that have had miscaclulations (specifically, a Java rounding error).

What you have to understand is that tracking just who got affected and fixing them each individually takes a lot of time. This isn't something they can just run a script to fix it. They have to find someone with a null id, check their payment history to see if they should be active, whether they qualify for waiver or should be billed, and either restore from a backup (which is painstakingly slow to restore just one object when it comes to databases) or otherwise track down the content ID and manually update the records. This has to be done on a case-by-case basis, and just simply takes time.

[Sacher]

What you probably do not know is that it is not difficult to identify which accounts are affected when you actually call them as I did on yesterday. Granted, tech support is in cali, but they looked at my account and said there was nothing wrong with it, LOL. So I ask you, how difficult is it to identify accounts if you call them and report the problem? Guess the call center is a waste of money too. If SE wants me to stop calling them and posting then why don't they just come out and tell us they will not bill us for services we cannot use? If you are happy paying for something you cannot use PLEASE let me know and I will gladly set you up with some awesome services where you pay and never get anything in return! As a customer I should not pay for something I cannot use! Then again, this month was supposed to be free and look what that gets you..NOTHING!

[Niklz]

sooo, should we call in to customer support or is it just a waiting game

[Imoq]

@RAIST:

You really write like if you knew what are you talking about, but it seems you do not.

Are you in the same boat as us and can't enter? Good, wait quietly.
Aren't you in the same boat as us and can enter? STFU please.

It's annoying how we can't even vent our anger and frustration at not getting a single hint from SE. You seem to lose the point over and over again, so, I'll write in caps to emphasize it:

IT'S NOT ONLY THE FACT WE HAVE BEEN WAITING FOR FIVE DAYS NOW, BUT THE FACT THIS COMPANY IS VERY VAGUE AND SECRETIVE ABOUT WHAT IS HAPPENING, WHAT ARE THEY DOING TO FIX IT AND AN ESTIMATE ON WHEN PEOPLE WILL BE ABLE TO USE THE SERVICE THEY PAYED FOR.

Better? I hope you get it now.

[renasci]

So, has anyone actually gotten past the 'reactivate account' part, or if that pops up you know you're account is still screwed?
Or alternatively, has SE's advice of 'try again later' actually worked for anyone?

[Mulch]

Not for me and their hasn't been an update all day heres to day five of paying to not play some more.

[RAIST]

@RAIST:

You really write like if you knew what are you talking about, but it seems you do not.

Are you in the same boat as us and can't enter? Good, wait quietly.
Aren't you in the same boat as us and can enter? STFU please.

It's annoying how we can't even vent our anger and frustration at not getting a single hint from SE. You seem to lose the point over and over again, so, I'll write in caps to emphasize it:

IT'S NOT ONLY THE FACT WE HAVE BEEN WAITING FOR FIVE DAYS NOW, BUT THE FACT THIS COMPANY IS VERY VAGUE AND SECRETIVE ABOUT WHAT IS HAPPENING, WHAT ARE THEY DOING TO FIX IT AND AN ESTIMATE ON WHEN PEOPLE WILL BE ABLE TO USE THE SERVICE THEY PAYED FOR.

Better? I hope you get it now.

While I don't know the exact particulars of what they are going through, I do have a general idea as I have had to manually sift through databases to identify errant data and manually make the adjustments after a payment process went awry, or an import during a lenghty conversion process tanked because of malformed records. I have had to work on MS-SQL/MySQL,MS-Access, and AS400/LANSA databases that were linked to java applications and had to pinpoint and correct errors in applications that I did not write, sometimes did not even have access to the source code and had to work with developers to come up with ways to trap the exceptions and inject workarounds to prevent future errors, then go back and run queries to locate the errors and manually update them one record at a time as it wasn't always something that could simply be scripted to fix it. I have also been involved on projects handling an entire county's real property appraisal data and had to spend days and even weeks massaging data trying to get it converted so it could be posted online. So, yes...I do have some familiarity with the processes that may be involved, and thus have a more unique perspective on this.

Regardless of whether I can get online or not (which, now I can), is a mute point. The point is this is problem that will simply take time to fix. I have some professional experience with similar events to back that point of view. I'm sorry it isn't what you want to hear...but it simply is going to take time for them to find and fix everyone's data. 600 some-odd posts on this forum griping about it will do nothing to alter that fact. SE knows of the problem, they have identified it, they know how to fix it, and they are going about fixing it--it is just going to take time to fix everyone's account.

Flaming SE here won't do anything to resolve your situation--this is not the channel that puts you in direct touch with the billing and other support departments. This forum is not here for one-on-one support issues. At best, it is a means to let SE know of an issue with the game so they can look into it--the moderators are just a go between to gather data and forward it to the appropriate channels. This was done, and they have responded and are working to resolve the issue for everyone. If you need/want personal assistance, you need to contact them directly. If you are able to get through to support via phone or chat so you can direct them to your account, then it will likely move you up the queue--otherwise, you will just have to wait your turn just like everyone else had to before you, and others will after you.

[Imoq]

tldr
I am still missing the point.


FTFY

Seriously, what's wrong with you?

[Liberata]

Flaming SE here won't do anything to resolve your situation--this is not the channel that puts you in direct touch with the billing and other support departments. This forum is not here for one-on-one support issues. At best, it is a means to let SE know of an issue with the game so they can look into it--the moderators are just a go between to gather data and forward it to the appropriate channels. This was done, and they have responded and are working to resolve the issue for everyone. If you need/want personal assistance, you need to contact them directly. If you are able to get through to support via phone or chat so you can direct them to your account, then it will likely move you up the queue--otherwise, you will just have to wait your turn just like everyone else had to before you, and others will after you.

Here's the thing: the official channels do not care, and are not interested in providing their customers with adequate service. I can personally verify this; the kid I spoke to on the phone refused to provide me with anything (information or account related) beyond the party line of "something's wrong, please wait".

I think many of us would be content just to know what is being done, and how long we might expect to be locked out. Until then, it's not unreasonable to keep reminding SE how dissatisfied we are, as they seem indifferent to all other attempts to contact them.

[Sacher]

Yeah, I love how you always have one person that just seems to think THEY are the reasonable person, THEY can relate to SE's problem, and THEY know about everything. They are called know-it-all's..But You already knew that didn't you? If they had a PhD in FFXI you'd have it wouldn't you? Though I'm still not sure if that one falls under know-it-all, emo, DB, or ALL of the Above, lol.

SO ANYWAYS, back to the issue at hand. As a paying customer, for those who actually understand business, we have a right to express our technical issues. Why even have the forum if you expect people to post one and done? Does that make any sense to you? You would not use a forum for that you would just have them fill out a trouble ticket and be done! So either post something useful or move on. Again, my issue is I am paying or a service I cannot use! That seems like a technical issue to me.

[RAIST]

http://forum.square-enix.com/ffxi/threads/4513-Error-UCS-5024-(why-can-t-i-reactivate-!-!-!)
138 posts

http://forum.square-enix.com/ffxi/threads/4588-UCS-5024-Not-Resolved
164 posts

http://forum.square-enix.com/ffxi/threads/4773-UCS-5024-Still-Not-Resolved
2 posts (started yesterday when there were 3 posts on the first page with similar titles already)

http://forum.square-enix.com/ffxi/threads/4502-No-Content-ID
344 posts

Recovery SEID/POLID thread that was deleted

That's just page 1, on to page 2:

http://forum.square-enix.com/ffxi/threads/4628-is-error-code-UCS-5024-an-xbox-problem
3 posts

http://forum.square-enix.com/ffxi/threads/4615-error-UCS-5024
0 replies

http://forum.square-enix.com/ffxi/threads/4609-i-want-to-play-my-game 4 posts

http://forum.square-enix.com/ffxi/threads/4598-Error-UCS-5024.-I-know-its-an-NA-issue-but-Do-you-plan-on-fixing-it-anytime-soon-...
1 post

http://forum.square-enix.com/ffxi/threads/4549-Error-UCS-5024
14 posts

http://forum.square-enix.com/ffxi/threads/4552-24-7-Customer-Service-can-i-have-please...-help-me-out-Content-ID-where
1 post

http://forum.square-enix.com/ffxi/threads/4548-no-content-id-and-cant-reactivate
3 posts

http://forum.square-enix.com/ffxi/threads/4537-No-Content-ID
1 post

http://forum.square-enix.com/ffxi/threads/4505-Err-no-content-ID
8 posts

The point is, SE has been made well aware of the issue, and they are doing the best they can. Littering the forums with more threads and complaints won't speed things up. Would you rather someone stop working on recovering accounts and spend hours trying to find how many valid inactive accounts were recovered and how many remain--or continute on recovering the accounts?

All the mods here can do is ask if there is any news, and the response they are likely to get is... still working on it. That's just the way it goes with these things.

[Sacher]

What like you are doing? Oh wait the right can never be wrong can they? Two wrongs don't make a right cuz so why don't you take your own advice and STOP POSTING! How much space did YOU waste reciting that stuff?????

[RAIST]

no more than the 6 or so other people that posted duplicate threads one day later--while those same threads were still on the first page.

[Gushazan]

I understand how much time can go into resolving a problem like this. I know that seemingly small problems can turn out to be extremely difficult to isolate and resolve. However, I also believe the squeaky wheel gets the oil. That being said; here's an email from SE received just a few minutes ago:

Dear Customer,

Regarding your request for billing support. Please find your answer below.

This issue is still being addressed and complete recovery will take an additional amount time. We would like to ask that any customers who still encounter a "UCS-5024" error upon trying to reactivate their PlayOnline accounts to please wait and try again at a later time.

Thank you for contacting the SQUARE ENIX Support Center.
___________
For additional assistance with this issue, you can reply to this email directly. For assistance with a new issue, please visit the SQUARE ENIX Support Center at http://support.na.square-enix.com.


OK gotta admit that this email makes me feel good because they acknowledge my issue. What's just crazy is how they are telling me to "try again later" as if that is a solution. What I need to know is when this "later" will be so I can log on at that time.

[Largely]

My account too, had been effected by this issue. I logged in today as if nothing had happened, the whole try again later thing seems to work. There have been no new information updates on the pol site in 2 days. Good luck to everyone still experiencing problems ;x

[Greenwinde]

I was able to log in with no issues today. No need for re-registering either :cool:

[Ariane]

I had one "UCS-5024" account on my credit card (out of 4 accounts billed monthly on that card in my family). It started working again today. Yay!

The two other friends of mine hit by the same errors have already been able to get back in earlier in the week. Looks like everyone I know personally is back to normal in being able to play again now. Hope the rest of you who were affected are all back to normal soon too!

[Gushazan]

I'm in! Thank you for fixing this SE!

[Anadosia]

Wewt! I'm back on! Didn't have to do anything except reconnect my my handle (no biggie). Thanks SE for fixing the issue, I'm sure it's still ongoing from what I have read however, you really need to COMMUNICATE with your customers and keep us updated. It would definitely slow down all the calls to tech support and relieve some stress for us.
On a side note, I now can't play tonight or tomorrow because my husband will be off work so it's not til Friday that I can play,lol.....Boooo -.-