message translated from the jp forums

[argustus]

Notice of registration maintenance management server (4 / 5)
Niokimashite date following the maintenance work carried out on different systems Sumatorinkunettowaku Corporation. With this work, we will carry out maintenance work on the server that manages and unsubscribe. During this time, and you can not process the following operations.

- The PlayOnline unsubscribe
Content ID terminated - buy back
Member information - check and change
Apply for various services - Registration issued
World Character Transfer Service - Apply
• Registration Campaign Code
- Square Enix security token sales
　Apply
- Purchase of additional scenarios
On the official website - "PlayOnline Membership Information"

We apologize for any inconvenience to customers, so thank you for your understanding.

　　　　　　　　　　　　　Recorded

Date and Time: April 5, 2011 (Tuesday) from 5:00 to 5:30

Subjects: Play online to customers

Contents: like Sumatorinkunettowaku Inc.
　　　　System maintenance

[Kraatos]

So what does this mean exactly?

[argustus]

not really sure but but seems like maint will go till apr. 5

[argustus]

well my Jp isnt great but from what i translated it seems right thou for Na that would be monday about 11am

[Sweetashoney]

Well I just reactivated the content ID on my spare account that I had deactivated last month but can not reactivate my main account so the services are not down across the board.

[Kraatos]

yeah im not waitin till monday they need to fix this problem tonight, and what i read the pol maintance is phase 1 and phase 2 which is was dated the frist n second... so i dunno but im gettin really aggrivated with there poor customer service... whats the point in having forums if u cant have someone round the clock checkin them

hence my last post SE/POL/Square-Enix needs 24/7 customer service mon-fri is unacceptable

[argustus]

I agree 24/7 cust. service. thou i could be looking at message wrong. they might not be charge'n the jp till apr5 so if this happened it wouldn't happen to them