Error UCS - 5024

[Drblade]

Error UCS-5024
It's the talk of the day today. This error that has everyone in rage mode. I saw on another thread someone started the thread off about talking about the problem and the next post was a moderator talking about thread in the wrong spot.


So the purpose of this thread (on behalf of all the angry players out there who can't play) is to see if a moderator will post and either explain what's going on, give some details or something. I mean, what's the point of this official forum site if it gets us no where.

My story: I woke up this morning, saw I was disconnected from the game. I go in like normal to reconnect. I get to the last "play" screen and it gives me content error. I go to reactivate content ID, get error. I go to view content ID, get error. I go to obtain new content ID, error. I can't go in membership info to change billing info or anything. I see that there is registration maintnence going on. I look in some forums, see that tons of other people are having this problem. I go online to playonline.com to try and do a support chat. Takes all my info but since it's Saturday morning, I have to wait until Monday morning for a reply.

I have not changed billing info anytime recently. I purchased all three abyssea packs on Jan 7th, so not a problem there. I only have 2 content IDs - main and mule. I paid for March's month of service. I tried waiting a few hours, maybe maintnence wasn't done yet. It has now been 9 hours since I woke up and still getting the same error. I've tried resetting POL, resetting my PC, even stupid things like restarting my wireless router. Nothing.


So I want to know from a moderator what exactly is going on?


Ty

[Alhanelem]

Most likely it's something to do with the fee waiving, which isn't something they typically do. In fact, I don't think it's ever been done.

Although it sucks, it's somewhat understandable that it didn't go smoothly.

[Winsor]

It should have been better planned or at least had some support staff available after server maint for stuff like this.

[Octaviane]

Go to PlayOnline website and you will see instructions posted on how to correct this. I agree that SE needs to have support staff available 24/7 (will never happen though). Tomorrow morning, the phone lines are going to light up like Christmas trees with complaints from players not being able to access their accounts over the weekend. I believe a lot of the issues have to revolve around players with multiple accounts/billing information/credit cards that are not or haven't been kept updated, and, I know for sure there are players who have never verified their credit cards via the 2 methods required by SE a couple of years ago. Your account will be automatically de-activated just for that reason alone when something like this happens (albeit a very rare occurrence). SE also needs to post a list of error codes and their meaning/explanation and how each can be fixed. USC-5024 means nothing to anyone, and when you cannot talk to a person because it's the weekend, it can be very annoying. I had no issues thank goodness, but I hope SE realizes that it has made yet another error. ( I am not talking about the shutdown either, that was very acceptable, necessary and understandable).