Caradog
11-22-2014, 09:08 PM
Going to start off by saying, I still enjoy FFXI, I may be in the minority there but yes, I do enjoy playing even after ten years and I tend to avoid these forums for a great many reasons.
Either way back to the topic at hand: SE Support or lack there of.
So after ten years of being constantly subscribed (I think I let it slip for like a day once when my bank sent me a new card and I forgot to update it immediately). I'm completely unable to pay for the game, I was unhappy with the removal of Playspan, from what I could tell yes, they stopped offering codes but you could still use them to pay via paypal, probably making it the most valuable payment method SE actually had.
So now, their having card issues and despite SE's claim "we still offer many payment methods" they actually offer one. It doesn't matter if you offer to take 50 types of card its still one payment method - Card (which is all thats being offered to UK residents atm).
So everytime I try to pay, I get 401/601 errors (yep I know, everyone has the same problem). But what really gets to me is why this problem came up in the first place? Why was it ever made so there's only a single method of payment? I mean are SE so utterly unwilling to cooperate with Western companies they'd rather lose subs than actually accept payments from a company like Paypal?
So going passed the stunning lack of foresight (RME fiasco ring a bell?), I go to attempt and get support for my problem, first port of call, I phoned my bank. Absolutely no record of blocking any of the attempts to debit my card, so yes, this is entirely a SE problem. I attempt to call a GM (I know its not really what their there for but oh well I needed help pronto), an hour passes I receive a message they are unable to help with my query, never actually having spoke to a GM at all, great.
So I then go to their contact centre, which yanno is pretty poor to begin with. Live chat support sounds promising... 8-6 weekdays, welp thats out I work so I'm never in at those times.
Phone support? Same story.
So I send them an email but read in the fine print they're answered during the same working hours (lets ignore the fact that there's hundreds of reports of them never being answered so I'm not very optimistic on whether I'll actually receive a reply).
So my account is either about to (or has) expired and I'm unable to give them my money (where's that Futurama jpg when I need it).
PS. At no point in this do I say anything that is untrue or intended to defame Square-Enix, unless honesty is considered against forum rules in which case I fully accept this should be removed (as my post during the RME fiasco was...).
PSS. Turns out I can't edit the title, which does sound a bit aggressive, oh wells too late to fix that~
PSS. So it turns out after nearly a full week offline, I'd like to (at least partly) take back a lot of what I previously said, they did return email correspondance and after confirming my identity (via passport photos etc) allowed the transactions on both my account and my gfs accounts to go through. I still don't think that it should of been the issue it was but in this instance SE support did come through to my aid and I feel I must apologise and thank them for that.
PSSS. I'd alter the topic title but it turns out I can't, apologies.
Either way back to the topic at hand: SE Support or lack there of.
So after ten years of being constantly subscribed (I think I let it slip for like a day once when my bank sent me a new card and I forgot to update it immediately). I'm completely unable to pay for the game, I was unhappy with the removal of Playspan, from what I could tell yes, they stopped offering codes but you could still use them to pay via paypal, probably making it the most valuable payment method SE actually had.
So now, their having card issues and despite SE's claim "we still offer many payment methods" they actually offer one. It doesn't matter if you offer to take 50 types of card its still one payment method - Card (which is all thats being offered to UK residents atm).
So everytime I try to pay, I get 401/601 errors (yep I know, everyone has the same problem). But what really gets to me is why this problem came up in the first place? Why was it ever made so there's only a single method of payment? I mean are SE so utterly unwilling to cooperate with Western companies they'd rather lose subs than actually accept payments from a company like Paypal?
So going passed the stunning lack of foresight (RME fiasco ring a bell?), I go to attempt and get support for my problem, first port of call, I phoned my bank. Absolutely no record of blocking any of the attempts to debit my card, so yes, this is entirely a SE problem. I attempt to call a GM (I know its not really what their there for but oh well I needed help pronto), an hour passes I receive a message they are unable to help with my query, never actually having spoke to a GM at all, great.
So I then go to their contact centre, which yanno is pretty poor to begin with. Live chat support sounds promising... 8-6 weekdays, welp thats out I work so I'm never in at those times.
Phone support? Same story.
So I send them an email but read in the fine print they're answered during the same working hours (lets ignore the fact that there's hundreds of reports of them never being answered so I'm not very optimistic on whether I'll actually receive a reply).
So my account is either about to (or has) expired and I'm unable to give them my money (where's that Futurama jpg when I need it).
PS. At no point in this do I say anything that is untrue or intended to defame Square-Enix, unless honesty is considered against forum rules in which case I fully accept this should be removed (as my post during the RME fiasco was...).
PSS. Turns out I can't edit the title, which does sound a bit aggressive, oh wells too late to fix that~
PSS. So it turns out after nearly a full week offline, I'd like to (at least partly) take back a lot of what I previously said, they did return email correspondance and after confirming my identity (via passport photos etc) allowed the transactions on both my account and my gfs accounts to go through. I still don't think that it should of been the issue it was but in this instance SE support did come through to my aid and I feel I must apologise and thank them for that.
PSSS. I'd alter the topic title but it turns out I can't, apologies.