Error UCS-5024 (why can't i reactivate?!?!?!)

[Gizella]

ok, im extremely mad. i work a lot and look forward to my days off to play...and i cant today?!?!?!? i was just playing it late last night and woke up to a message saying that i didnt pay. 1st of all, i thought they were paying this month due to the servers being down due to the unfortunate disasters in japan? also, i didnt change my credit card info, nor is it lacking funds or anything like that. i log in and then it gives me the option to 'Reactivate' or 'Logout' i obviously choose reactivate. it takes me to a brownish screen with 2 boxes to fill out. Playonline ID and Password. when i fill those out, the Error UCS-5024 screen pops up and says:
Invalid process. Please exit the current application.
i next choose 'Done' (the only option) and it brings me back to the login screens where i type member passwords and security token stuff, and then this process loops.
WTF?!?!?!?!?!!?!?!?!? i just wanted to enjoy a relaxing day off, playing my game. grrr. to make matters worse, i cant even call SE because it's the weekend!! :mad:
WHY DOES IT SAY ITS CANCELLED/SUSPENDED DUE TO UNPAID FEES?!?!? I HAVE THE MONEY AND THEEEEEY SAID THEY WERE GONNA PAY IT THIS MONTH!!! did they screw up while 'waving' this month's fee?? trying to say i didnt pay??? im extremely mad at this game and company.....

[Fearforever]

1: You cant reactivate yet because the POL Info servers are down (Read the maint forum)
2: You ONLY get April free if you paid for March, if you reactivated or added characters in the middle of march you pay for those IN April + the April fee's for them there self.

So if you brought a new char / expansion / reactivated in March you probably didnt have money in the account

[Gizella]

none of those things apply to me (i haven't reactivated or purchased anything for my account in months) and i have $2000+ in the account it comes from regardless.

[Gizella]

i also didnt notice registration servers being down. i couldn't get that far on PO. lol. im still baffled at how/why it even said this message to begin with....

[Catnipthief]

It's a bug.

I really bad bug.

[chillz]

Im having exact same problem Server maint. is over its not that dont think i can get this dealt with til monday

[kiren]

your relply is half right-
the reason you can't reactivate account now is because of server maintenance.
However i was charged and i did not make any changes on account last month and paid - so no free month for me - why?

BTW it is par the course for SE to have server maintenace on same time of billing cycle.

[Gizella]

huh???! what do u mean??

[darwinmaze]

I'm having the same problem was up late last night now says i don't have content ID's...pretty lame

[darwinmaze]

Error UCS-5024 sucks...

[chillz]

that maintance ended at 3 am pst it is over there are no maintances going on atm and i too still can not activate

[argustus]

your relply is half right-
the reason you can't reactivate account now is because of server maintenance.
However i was charged and i did not make any changes on account last month and paid - so no free month for me - why?

BTW it is par the course for SE to have server maintenace on same time of billing cycle.

and on the weekend when there is no tech line to call. and they make no updates to give us info. normal SE

[Chrianna]

For what its worth I'm having the same problem and I've had the same account information for the past 3 years - no changes - and yes I have money in the bank to cover this free month

[Catnipthief]

"Phase 2 of the extended PlayOnline registration server maintenance was completed at Apr. 2, 2011 14:10 (GMT).

We deeply apologise for the repeated extension and any inconvenience it may have caused. "

posted under EU maintenance though ....

and still error ...

Please get it right SE ...

[lirmont]

Experiencing same issue here.

[darwinmaze]

Guess are weekend is screwed....man how hard can it be to this rite. really lame

[archerj]

I am having the same problem. Where is SE on the weekends when people are playing..We need support 24/7. I'm paying to not be able to play. Not a happy camper here.

[ariez]

It is saying the same thing about my account but my wifes account is payed with same card and she is logged in playing away while I sit over here ; ;... SE is retarded!

[Ragni]

Hello, I have problem too...

I'm getting LM-21 error when i log in, then when im going to pay (after putting card number, security number etc) I'm getting error UCS-60517 which means that security code is wrong. BUT its correct, i even phoned to my bank and everything is OK. Anyone have same problem? OR is there anything i can do? :/

Here is the link to picutre with that error...

http://img4.imageshack.us/i/beztytuumxr.png/

And i used this card from when i started playing in FFXI (3 years) and i never had that problem, i have enough money to pay for my accounts. My accounts are EU.

[argustus]

ok so they have a 3rd update om EU page saying there done. but still got the same issuse and nothing posted on NA side geuss they dont care to tell us anything

[Razorcat]

Good looks like I'm not the only one having issues. SE majorly messed up on this maintenance cycle. They are outside the six sigma curve and that is bad! lol

[Winsor]

I'm affected by this as well. Unbeleivable.

[BobTheGreat]

I am posting my experience on this thread, in hopes that if enough people post, we can get someone to do something about this this weekend, instead of having to wait until Monday.

I attempted to login to PlayOnline at around 4:25 AM PDT, thinking registration maintenance was over, as there was no announcement saying otherwise. I received an (LM-21) error message, indicating that my credit card had been returned as invalid. I imagine this is on account of SE attempting to charge $0.00 to a card. Some networks return success, and allow the transaction to take place, while other networks do not allow a $0 charge. Anyway, seeing the option to "pay" the bill, I selected it. I am then taken to a screen where I enter my PlayOnline ID and password, and after doing so receive a message stating that I have now paid the bill. Since my balance was zero, I imagine this was simple enough. I then attempt to login again, and since I updated this while the registration server was down (without my knowledge), there is no record of the reactivation on the registration server. I therefore receive an (LM-08) error message, telling me to reactivate my account. Upon selecting reactivate, I am again presented with a screen asking for my PlayOnline ID and password. I provide this information, and receive the UCS-5024 "Invalid Process." I imagine this is due to me attempting to reactivate an account that according to the POL server is activated, but according to the registration server is not.

Unless I can somehow get some support, my weekend is shot. Particularly bad timing on things going wrong.

[Winsor]

I can't even get into my section to even edit my billing info... it immediately says UCS-5024 invalid process. If they are doing this stuff on the weekend they really need to have some kind of support.

[Miekell]

Yeah, I came up UCS-5024 as well. Came here to find out if anyone else happened upon it. Guess I wass right but now I also see there really isn't anything I can do about it. Was hoping to break a weapon today but I will just have to wait it seems

[Zieara]

Would be nice to get an update on the situation. Reg. server was supposed to come back up 6hrs ago, and it is still very clearly down. Someone asleep at the wheel or what?

[Kraatos]

you guys arent the only one i know this much i for one am not happy bout this i get kick from ff for 2 weeks which wasnt there fault, and then i get kicked last night and lose content id and gettin USC-5024 this is wrong
Perfect time for it to mess up when u cant even call...

[Tanag]

Just chiming in with the same problem.

I got the reactivate error, though mine was because my CC was compromised so the bank is sending me a new one.
So I went in to reactivate, it let me go through the entire process of adding the new card, using my D3 secure password, and everything finished. I submitted it, it told me to logout and log back in.
When I logged back in I got the same USC-5024 Error everyone else is getting after entering my POL ID and Password.

Went to the live chat, and of course it's down because of the weekend. Lovely.

[Dhamon]

Ok, This f'n blows. Everyone seems to be having the same problems. Apparently we're not gonna be able to log in until they have fixed their sever problems. With everything else going on there, like having to run on a limited energy supply. This problem may take longer to fix then us players are gonna like. So if they do get it fixed soon... fine. If not then I believe they, once again, owe us a lil payback for the lack of playing time.

[Tepogue]

Just wanting to report same problem. I have 3 linked accounts, and 1 of the 3 cannot log in, same error msg.

[Winsor]

According to all their sites all maintenance has been completed. It has been for a while now. They should have just left it alone till May or when they had the support staff ready for it.

[ivyka]

I too am geting this well my husbend plays thanks SE.
It never said nothing about no money on accout just kicked my ID
i go to reactivate id get error i then go back to pol main page to service & support and get error there. This is not the week to do this SE if you know what i mean

my husbend can go into the service & support area just fine.

[Cylla]

Having the same issue with my husband account right now.

Mine I was able to get fixed some how and thankfully. Mine had been closed due to unpaid fees or SE just didn't bill it, so I logged on to my Xbox360 and put the cc info back in and got my account reopened and my content id's back and was able to log in.

[Dhamon]

And yes a little information to the players, from SE, on what exactly is going on would be nice. I would imagine them to be intellegent people. Wouldn't take them 5 minutes to make some sorta statement.

[Amanomurakumo]

AHHH same thing and im suppose to do Divine MIght come on SE fix this now!

[Kraatos]

i was supposed to do rani for epona's ring and some other stuff, last night i was doing Isgebind for some jP for hearts for masa, we proc blue and got to 20% and trip. dagger was mine if dropped n i get kicked...

[Dhamon]

What do you mean by cc info?

[ivyka]

my husband tryed to log in on his ps3 on my account was still getting errors

[Kindra]

I am having the same problem. Been trying since 8am est lol. My bf got on with no issues i keep getting the error code. Quick question though/ Did everyone having this issue have their characters online when this all started? I was online but my Bf wasn't. we have tried everything we can think of but other then sitting here spamming POL it looks like there is nothing we can do until monday ; ;.

[Dhamon]

Ahh nvm ic. So if u've had ur account closed till now & give new credit card info u can log in. That sux for the rest of us who keep our fees paid. :D

[Kraatos]

I am having the same problem. Been trying since 8am est lol. My bf got on with no issues i keep getting the error code. Quick question though/ Did everyone having this issue have their characters online when this all started? I was online but my Bf wasn't. we have tried everything we can think of but other then sitting here spamming POL it looks like there is nothing we can do until monday ; ;.
KINDRA! :D wtf how are u gettin it too....

[Kindra]

KRAATOS!!! :)
Yes I am ; ;. What sux the most though is the fact its dynamis payout day and the gil is on my mule ><. go figure right lol. Idk why its happening. All i know is I can't get on and yea.... ; ;.

[Kraatos]

i was in aby last night when it happen doing Isgebind for trip dagger got blue proc n all 20% and poof i go

[Kindra]

I was camping Brown belt malboro lol. went to bed an hour before the mat. and left myslef on. I really need to start reading about mats and such it seems lol.

[Grandlethal]

I have the exact same problem. Both my wife and daughters character's are on the same card and processed fine, but my main gets bumped. We have made no changes to characters/accounts last month, and there is over $2000 on the card I use. I love that these things always happen on the weekend... can't contact anyone and likely no one that can fix the issue is looking at these forums. The downtime from last month was almost enough to make me quit... this might just be the final nail in the coffin. I love the game, but piss poor customer service and billing issues are things that should NEVER be an issue for a game like this.

[Kraatos]

now that is really wrong.... lol

[Macabra]

My husband is having the same problem, but I can log on with no trouble. He tries to log in to see what's wrong with the CC information (never had a problem before) but it blocks him every time.

[Kraatos]

yeah Macabra this is my frist time ever dealin with this problem i have heard of few who had it but never ever once in the 7 years i have been playin have i had this damn problem

At frist when it happen i thought i got banned but then realized i could log on POL

[Cylla]

Ahh nvm ic. So if u've had ur account closed till now & give new credit card info u can log in. That sux for the rest of us who keep our fees paid. :D

I used my Xbox 360 to resubmit the payment information which is the same credit I've used every other time I've paid for fee in FFXI. Don't know if I just got lucky or Xbox 360 was just the key to getting my account active again and playable.

I've still yet to fix my husband account though and I've tried that on 360 and PC, still with the same error trying to get his content id back.

[Kraatos]

well i jus read on POL, that the maintance on the billin stuff last night was a phase one and phase 2 and at the en dof it, said during phase 1/phase 2 time period they will be unavailable does that mean cant access during the time in between what/

[Hoida]

It has happened to two of my freinds last night and me as well. SE messed something up last night during the maintence. It is not the fact the error has happened on purpose. They must have do something. I got kicked off my main. Got on my mules and then got kicked off again. I'm at my freinds house and he was able to keep playing. He called a GM and they just sent him a message. I'm pretty sure SE won't take care of it until Monday. Let just hope they give us something for this or at least gove us some payment for it.

[Niklz]

Same Problem!! ^^

Fairly pissed off.

[Komori]

Very much the same. ):

[Kraatos]

I used my Xbox 360 to resubmit the payment information which is the same credit I've used every other time I've paid for fee in FFXI. Don't know if I just got lucky or Xbox 360 was just the key to getting my account active again and playable.

I've still yet to fix my husband account though and I've tried that on 360 and PC, still with the same error trying to get his content id back.


so you and ur husband are ahving same exact problem and u logged on 360 n it worked for ur account well thats awsome i wished i had my ps3 ; ;

[Winsor]

I can see it now.. the reason they haven't responded is because they are trying to figure out how to tell everyone that their account links have been lost and they have no record of who's content ID belongs to which POL Idead

[Komori]

I can see it now.. the reason they haven't responded is because they are trying to figure out how to tell everyone that their account links have been lost and they have no record of who's content ID belongs to which POL Idead

Lol, don't jinx us with that.

[Orpheausjr]

I can see it now.. the reason they haven't responded is because they are trying to figure out how to tell everyone that their account links have been lost and they have no record of who's content ID belongs to which POL Idead

i would leave the game for good if that happened ive been playing for 8 years now and im not starting over

[Niklz]

I can see it now.. the reason they haven't responded is because they are trying to figure out how to tell everyone that their account links have been lost and they have no record of who's content ID belongs to which POL Idead

that would be the final straw for me. I've already been losing any desire I had to even log in anymore.I would finally just let it go and move on with my life. Maybe that's what I need lol.

[Ahana]

I can see it now.. the reason they haven't responded is because they are trying to figure out how to tell everyone that their account links have been lost and they have no record of who's content ID belongs to which POL Idead

Nah. If you log into your POL account on the web, you can see that the Content IDs were canceled, but are still tied to your POL account. Once they fix the UCS-5204 error, it'll be a simple matter to reactivate them.

[Miekell]

Nah. If you log into your POL account on the web, you can see that the Content IDs were canceled, but are still tied to your POL account. Once they fix the UCS-5204 error, it'll be a simple matter to reactivate them.

But I do have to bring up it might be after they fix UCS-5024 but the real thing is WHEN they fix it

[Khiinroye]

I'm getting this too. My card didn't expire, and I've been using the card/renewed card since NA release. I guess the free month messed some stuff up. I guess we need to watch to make sure that they don't charge for April because of this.

[Winsor]

This is bullcrap at this point... They can have a 2 hour emergency maint. to update beseiged records but this goes on untouched.

[Dmanvalefor]

I am having the same issue. I know that there is things that happen but seriously there needs to be a tech center open on the weekend. I work 50 hours a week and am a full time student. I enjoy looking for to my weekends and relaxing on ffxi. This is a load of crap!

[Myrrh]

I too have had my account closed due to unpaid fees yet I just put 600 dollars on my visa. Good to know SE can handle the loss of a free month by banning everyone.

[Etain]

So...I too went to log in today only to find that I also had my ID's deactivated. I too have account pay off of the same card as my husband. He is playing currently and I can't. Now to make matters worse. My playonline password that I can use to log into my membership info on the actualy POL site will not let me log in on the POL screen in the game! Anybody else having this issue?

I am extremely peeved!!!

[Darrius]

Has anyone tried to go to the playonline site and check their membership activities through that. I just checked mine and it seems like SE canceled and reactivated my content ID's today (4/2/2011). A friend of mine with the same issue that has been described here checked his membership activities on the site and they had not reactivated his IDs. I don't know if this information will help but it seems to be the root of the problem.

[Slackerx]

Just figured I would add my input. My character was logged on early this morning when I got home from work, played for a little while and went to sleep. When I got up around 9 EST I had been logged out (Lost connection to FFXI Server.) I went ahead and clicked reconnect, and it did, to POL. So I went to the top page to log back in and it stated that I had no active content IDs. So I went in to reactivate them, and got this error. I am able to shut POL down completely and log back in just fine, except that it is reading that I have no Content IDs. I have tried several times, and still getting the error. I have not been presented with any payment screens or asked to input any payment information. I have a card on file, but to my understanding, though the funds are definitely available, it was not supposed to be charged this month.

[Niklz]

Has anyone tried to go to the playonline site and check their membership activities through that

*goes to the POL site, enters his information*


PlayOnline services currently cannot be accessed because the selected PlayOnline account has already been closed, or because service fees have not been paid. By reactivating your PlayOnline account, you will be able to access PlayOnline services again. For more information, please log in to the PlayOnline Viewer.

(LM-8)

...and we all know what happens when one tries to log onto the PlayOnline viewer.

[Windfist]

So far on my research on to what is going on my content ID like others was canceled for March 31,2011 during maintence. Those not having a problem have a reactivated status for April 1st 2011, this is located in the membership information tab on Playonline main page top right corner. (Must log in to see) My Content ID was not reactivated, and has not been touched since Jan. 15 2011. I believe the canceling/reactivating was a quick fix from having to make the system not charge us for April and it caused problems... Normally when you have an billing issue you have to wait hours after everything has been billed and closed and resubmitted before this normally would clear up so best thing is to find something to else to do.... sadly like I myself am about to do...

[Komori]

Just figured I would add my input. My character was logged on early this morning when I got home from work, played for a little while and went to sleep. When I got up around 9 EST I had been logged out (Lost connection to FFXI Server.) I went ahead and clicked reconnect, and it did, to POL. So I went to the top page to log back in and it stated that I had no active content IDs. So I went in to reactivate them, and got this error. I am able to shut POL down completely and log back in just fine, except that it is reading that I have no Content IDs. I have tried several times, and still getting the error. I have not been presented with any payment screens or asked to input any payment information. I have a card on file, but to my understanding, though the funds are definitely available, it was not supposed to be charged this month.

This is the exact thing happening to me. SE NEVER try and give us something for free again.

[darwinmaze]

Just about every other service company in the world... has support for the weekend this shit is bull. no reason someone cant fix this. pay a few tech to work at home or something...

[Syina]

Same problem here, UCS-5024. SE really needs to have service on the weekends... ><

[Tanag]

I work for a software development company that has 50~ employees and even we have 24/7 support on the weekends. Ridiculous.

[Kya]

this is Bs forgot i miss one month pay ment going pay for now do this >.>

[Zaknafein]

UCS-5024 Grrrrrrr..........

[Amanomurakumo]

jesus its been 10 hrs now and they still have not said anything. I mean we may have to chalk this one up and wait till lawl MONDAY

[Shinzagoon]

lol Same problem here. I really wish I could /sea all and see how the population is atm.

[Kraatos]

your right it is gettin really dumb they home relaxing doing whatever why they have customers jus sittin here not even bother checkin whats goings on PlayOnline really needs 24 hour 7 days a week customer service this is rediculious

[Kraatos]

there is only 263 people on Alexander.... wow they really fail this week

[Cylla]

lol Same problem here. I really wish I could /sea all and see how the population is atm.

yeah..Valefor pop is 1551 at the moment and normally it double that on weekends... :/

[Slackerx]

Wow. Really, SE? The absolute best solution you could figure out was to ignore upward of 8000 posts, and neither do or even say a single word? Do you even care about the millions of dollars in revenue you will lose when half of your NA players quit? Especially after the hit you just took from the crisis? And what about the lawsuits that can arise from charging people for a service that you no longer offer? Nothing at all, eh? Well, I guess we will all just have to accept that you guys are planning on running your company into the ground, and get together with our attorneys and figure out how much you owe us. Thanks for doing this after I was finally convinced to end my 2 year break from the game. Other than today (my day off) I am not going to be able to have any longer length of time to level or complete lengthy endgame quests for awhile. Needless to say, I am rather upset and outraged that a company the size of yours is unable to deal with even the most minor customer complaints, let alone hundreds of broken contracts.

Not a single customer support employee, in your entire firm, has 30 seconds to even attempt to save you some face by at least acknowledging the existance of the people who pay your salary? (And do not get anything in return, clearly.)

[Kindra]

there is only 263 people on Alexander.... wow they really fail this week

there are 837 on Alexander atm lol. Uneac's account is working and i am talking to a few friends lol. Want me to tell anyone anything for you Kraatos?

[Abadacchus]

I logged on fine with my brother's account, I'm not sure mine happens to be not working. I called my credit card company, nothing amiss with them. A little over 800 people currently on Titan. I'm going to try to log in and reactivate or whatever it wants me to do here in about 15 minutes when the Phase 2 of maint is done.

[Moldtech]

Nice, "April is free" as my account is deactivated right now for a lack of funds on my payment information. There are funds on my card, it's the same card I have reserved just to pay for FFXI and it's never comprimised, and now I'll be paying for April when I activate my account via the same method you use to double charge your customers. Way to still get your money SE. Well, I shouldn't really say that either because you fail hard at even making POL work correctly "durhur" to you I say! Ya know, I feel for your people but when ya do stupid crap like this it makes me really not give a shit about you.

[thedavid]

same error... i didn't realize me card expired in march and i got a new one but never changed it... fixed when they asked now i can't get in.. and of course you can't talk to anyone until monday..

[Abadacchus]

Still unable to log in, same "account has been closed or service fees not paid" message (LM-08), then when I select Reactivate and enter my information UCS-5024 invalid process. I take this to mean maint still isn't done or they've had some kind of strange complication with it.

I guess on the upside I'll get my paper done a few days before its due... hopefully things will be straightened out by tonight but without customer support, or really any word from SE, who knows? How many people over the years have had issues that just happen to fall outside of SE's service hours? I'll tell you, too many damn people for how good of a game this is. If I've been pissed when I die to NMs or waiting for NMs to spawn for countless hours, it's nothing compared to how frustrating it is not to be able to log into the game itself when you've consistently kept with payments, let alone been given a "free month" and not be able to log in. ;) Guess I'll check back in a few hours. Until then...

CATCH 'EM ALL POKEMANZ!!!!

[Lhomme]

Still unable to log in, same "account has been closed or service fees not paid" message (LM-08), then when I select Reactivate and enter my information UCS-5024 invalid process. I take this to mean maint still isn't done or they've had some kind of strange complication with it.

I guess on the upside I'll get my paper done a few days before its due... hopefully things will be straightened out by tonight but without customer support, or really any word from SE, who knows? How many people over the years have had issues that just happen to fall outside of SE's service hours? I'll tell you, too many damn people for how good of a game this is. If I've been pissed when I die to NMs or waiting for NMs to spawn for countless hours, it's nothing compared to how frustrating it is not to be able to log into the game itself when you've consistently kept with payments, let alone been given a "free month" and not be able to log in. ;) Guess I'll check back in a few hours. Until then...

CATCH 'EM ALL POKEMANZ!!!!

Relax Abad :p

[Abadacchus]

A wild Lhommedeaux appears! :O

Or however you spell your damn name lol. You having trouble logging in too?

[Shamusde]

Guess I'm glad to see I'm not the only one with this issue. I'm sure they will eventually resolve it, but yeah I feel for everyone who normally plays on the weekends.

[Lhomme]

A wild Lhommedeaux appears! :O

Or however you spell your damn name lol. You having trouble logging in too?

Yea, I can't get online. I guess no Abyssea tonight :(

[Abadacchus]

I bet Ram is pissed! XD

[TheCow84]

ok its way past 3:00 PDT, how long till server is back up. Still cant reactivate content ID. {[Help Me Out!]}

[Amanomurakumo]

Well for them to say there working on server maint. today and not have fixed this issue by now is completely unreal and to have to wait till monday no excuse if they were willing to do other work today. Same thing i posted on other thread and yes i mean by now all one can say is, Really SE come on! We know your there.

[TheCow84]

At least they could update the info board and let us know something...

[Amanomurakumo]

Id happily pay for the month instead of haveing this happen, really annoying and yea what there waiting around for to say who knows.

[Powder]

I am getting the same thing. I don't get any further than UCS-5024 much less try to activate anything. Why in the hell do this on the weekend when they know people work and are looking forward to playing on their off days?

[Kya]

Will at less FF14 is Free i Might as will play it untell fix this stuff

[Moldtech]

When will be the anouncement of the new guy that will replace the guy that should be fired for this pathetic display?

[Chrianna]

Well I guess it's back to guildwars for a while - sigh

[Powder]

lol Same problem here. I really wish I could /sea all and see how the population is atm.


There is a forum post on that let me find it.........here it is
http://forum.square-enix.com/ffxi/threads/4556-number-of-people-on-server?highlight=server

Mnk90 Sam90 Thf90 Dnc90 Bst90 Drg90 Pup90 Smn90 Blu90

[Sassykitty]

I have to say I am getting same error (UCS-5024) , but past the point of mad. It is so ridiculous we always have to just deal when these things happen and no support to fix it as it happens. My boyfriend on other hand is getting the unpaid message and we have plenty of funds to cover the billing we aren't suppose to have for the month of April.

[Draiman]

You know, its *** like this that SE pulls on the one night a week were I can stay up late and play, they seriously need to get there act together.

[kyrndeadpoet09]

Error code 5024 sucks!!!

[Sassykitty]

I know how that is, I was excited about staying up late and getting things done myself.

[Ramsesw]

It is happening to me UCS-5024. I cannot log in or reactivate. My wife's account which has the exact same credit card information is perfectly fine. She is able to log in and play. This is so unfair!

[Ramsesw]

Not to mention those that are waiting for the Registration server to be up, my wife is able to access the server and activate and cancel an account, but I am not able to do anything. SE this sucks!

[Amanomurakumo]

That just really ticks me off hearing that

[TheCow84]

so does anyone know what the problem is?

[Amanomurakumo]

a GM posted that they know theres a issue but they dont know what it is, typical SE

[Seitzer]

I am getting the same problem. The description below provides a clear step by step description of what is happening. Hopefully a moderator will weigh in. Make sure everyone opens technical support cases with PlayOnline also.

I usually play FFXI all weekend, every weekend, although in the past I have played a lot more during the week also. And I just played FFXI last night. However, all of a sudden I cannot play due to this problem.

When I logged into my Play Online/FFXI Account this evening to play FFXI, I received an error message stating “PlayOnline services currently cannot be accessed because the selected PlayOnline Account has already been closed, or because service fees have not been paid. By reactivating your PlayOnline account, you will be able to access PlayOnline Services again. Reactivate PlayOnline Account? (LM-08)”.

When I click the “Reactivate Button”, I am taken to a Playonline logon screen where I enter my Playonline ID and Password and then I click the “Log In” button.

Immediately after I click the “Log In” button, I get “Error UCS-5024. Invalid process. Please exit the current application”.
At that point, I am unable to do anything more, except log off.

If I try and log in via the PlayOnline membership information portion of the square-enix website at https://secure.square-enix.com/cisweb/app, I get an error that says “PlayOnline services currently cannot be accessed because the selected PlayOnline account has already been closed, or because service fees have not been paid. By reactivating your PlayOnline account, you will be able to access PlayOnline services again. For more information, please log in to the PlayOnline Viewer. (LM-8)”.

Hopefully a moderator will weigh in on this issue and provide some kind of time line to getting this fixed.

[Andromache]

Been kinda reading all day about this issue, same thing was happening to my husband and I but I go into POL now to see if there was any changes and it says my password is not correct...I can log into Friendslist Plus on the playonline website, can go into my SE account...but for some reason when I go into POL it won't let me log in.... wonder if its connected.

[Kya]

http://forum.square-enix.com/ffxi/threads/4575-NA-Registration-Server-Technical-Difficulties-%28Apr.-2%29

take look at this it was post 1am today so look like might be fix it

[Akaira]

It has not been fixed contrary to what they have posted :(

[Catnipthief]

a GM posted that they know theres a issue but they dont know what it is, typical SE

A business that doesn't know how to run their software?

wat.

[Siiri]

SE, this issue is not fixed. You can login and when it says reactivate it goes straight to USC-5024. Please answer.

[vungster]

How long until they fix the reactivation? 3pm PST?

[Tanag]

According to SE they've already fixed it.

[Seitzer]

The steps did NOT work for me.

When I click the “Reactivate Button”, I am taken to a Playonline logon screen where it says “Confirm Membership: Please enter your PlayOnline ID and PlayOnline Password to confirm membership information”, and there is no option to navigate anywhere else except to enter the user id and password.

So, I enter my Playonline ID and Password and then I click the “Log In” button.

Immediately after I click the “Log In” button, I get “Error UCS-5024. Invalid process. Please exit the current application”.

At that point, I am unable to do anything more, except log off.

This is still NOT fixed.

[thedavid]

Same not fixed!

[Demetraki]

i got in finally

[Seitzer]

i got in finally

I can NOT and am STILL getting UCS-5024.

Demetraki, do you use a security token? Some people are saying the problem seems to be affecting those people who have security tokens. Some people are saying that folks who do not have security tokens are getting in. But people who use security tokens have the problem.

I am curious if there is any truth to the specific nature of the problem impacting a set of people who use the security token. Is everyone who still gets UCS-5024 using a security token? is anyone getting the error and not using a security token?

[zanosuz]

I can NOT and am STILL getting UCS-5024.

Demetraki, do you use a security token? Some people are saying the problem seems to be affecting those people who have security tokens. Some people are saying that folks who do not have security tokens are getting in. But people who use security tokens have the problem.

I am curious if there is any truth to the specific nature of the problem impacting a set of people who use the security token. Is everyone who still gets UCS-5024 using a security token? is anyone getting the error and not using a security token?



I use a security token and still get the Error.

[Bytespy]

Token... and still UCS-5024

[archerj]

still no fix and its 2 days later..lol

[Gizella]

monday is approaching and they better fix this sh*t!! as much as im annoyed, im kinda glad to see that im not the only one. i dont wish it upon anyone, but i was hoping i didnt screw things up or that it was something to do with my account. all i know is that if my characters/account is deleted...i'll never play it again. lol. if anyone has heard anything, lemme know!!!!! i also think they owe me another free month................................................ :P

[Sacher]

SE Wrote, “
Unfortunately, a number of customers may have had their PlayOnline IDs canceled as a result of this issue. We sincerely apologize for the inconvenience, but we would like to ask that customers affected in this way resubscribe to PlayOnline, register a method of payment and reactivate their Content IDs in order to regain access to the game. Please see below for more detailed instructions.”

Hey brains here’s a freakin clue for you…WE CANNOT GET IN TO REACTIVATE OUR ACCOUNTS!! How many ways do we have to tell you this? DO you not even know what your own error codes mean? Now I have to take time off my job to call you brain children to fix a problem with your system! If you do not want me as a customer PLEASE just tell me and I’ll gladly close all of my accounts and go to RIFT or WoW. I bet they would love to take my money! THANKS SE!!

[Gizella]

they better not tell me to uninstall then reinstall this sh*t!! that takes forever and i'll lose things i havent saved to the server. that may sound picky of me, but i had to do that once before in the past, thanks to their stupidity and think that they need to get it together and figure it out. i mean... theres gotta be a reason why...

[Gizella]

another question for ppl with this problem: i play on xbox, is this a problem for ppl on all systems? or is this an xbox thing? maybe i should ask this as another forum topic???

[Kindra]

As far as I have seen its all platforms.

Your on Xbox. I'm on PC. I don't think I have seen a PS2 person say they have this prob though. But that dosen't mean its not there lol.

[Siiri]

another question for ppl with this problem: i play on xbox, is this a problem for ppl on all systems? or is this an xbox thing? maybe i should ask this as another forum topic???

Its affecting all systems.

Too slow, Kindra beat me. I do believe a ps2 player has posted as well, probably many.

[Gizella]

thank you for the reply! :)

[Lordthom]

You can't reactivate because SE doesn't give a damn about their clients.

[crazyhorse]

yes its all systems im on ps2/ps3

[Printmaker]

Just got mine working! Yaya Monday morning I was worried I was gonna have to sit on hold for an hour.

[Nillvast]

Hi everyone,

First off we thank you for your patience as we are currently investigating this issue. Unfortunately we do not have a resolution at this time but are working diligently for one. Our support center is also experiencing high wait times because of this issue. Once we have additional information regarding this an official announcement will be made.

Once again, we thank you for your patience.

[Blitzer]

The temp fix did not correct anything for me, still the same scenario, log into playonline >> reactivate acount >> enter playonline ID & password >> Error UCS-5024 and kicked back to playonline login screen. Thank you for keeping us updated on any progress. I just wanted to make sure SE still knows the problem is not corrected for everyone.

[Buibird]

Hugs all! Ramuh here, which may collapse without me, lol. I too got deactivated and UCS-5024 still won't let me play. Husabnd and I are 2 accts on same pmt method, using pc's, although we have ffxi on anything that moves. He is fine and gets 1 month free, my account is deactivated and it's been 4 days now. Yes, i'm upset, but I understand they are going thru tons of problems. I think they need to shut down the over protective pmt system and reboot, as it kicked mostly 2nd accts char's, and yes i use a security tag, so i'm still down. Please if ya'll hear any solution, post it clearly, i'll be watching between real life afk's :)

[Blitzer]

I have no security token and I can't log in either still... so I don't think that's the issue...

[Blitzer]

5 days and counting... still no login.....

[Gushazan]

I'm scared to even try logging on.

[Harmless]

Just wanted to let people know that today, (although I had zero faith in it working) I was finally able to access my account again. Hopefully it works for everyone else, I know a lot of you are following these threads closely so wanted to give you all a small bit of hope ^^ GL!

[Niklz]

Huh, I just logged in with no problem too.
Good to know.