No Content ID?

[Meyi]

Where'd it go? Give it back!

...Is this some kind of sick April Fool's Joke? 'cause that was yesterday, not today...

[Enkrateia]

I can understand how it is concerning to not have a content ID available to you when you would like to play. However, Content ID concerns are related to the account, which requires Support Center assistance. I will be moving the thread accordingly to ensure you receive proper assistance.

[johnblk73]

I can understand how it is concerning to not have a content ID available to you when you would like to play. However, Content ID concerns are related to the account, which requires Support Center assistance. I will be moving the thread accordingly to ensure you receive proper assistance.

I am pretty sure this is not related only to his account.. cause my Content ID is gone too for no reason

[Mikheli]

yeah so is mine

[Meyi]

I wouldn't have posted if I hadn't had several friends who also lost their content ID. If that was the case, I would have just bought another one.

I have a feeling it has something to do with the April subscription being free, and therefore, the system thinks we didn't pay.

[Ilax]

my friend have same issue....

[Mikheli]

SE support not even up

[johnblk73]

I always though it was dumb to do server maintenance that does not allow you to reactivate during the pay period.You would think they would have thought about fixing that years ago. I know it isn't that hard.

[Atigeve]

Ok so I realize that SE is only giving us 2 content ID's free for march. Cool i can handle that and am grateful.

So tonight im partying in Aby - La Thiene and I get kicked out of FFXI, but lets me reconnect. Only to see my main and first mule ever made deactivated, but the last 2 mules and ID;s purchased, were kept active. Wouldnt you think they would keep the 2 ID's that have been active since 03 active and cancel the last 2 activated 2 years ago? Really kind of irritated me since I cant even reactivate for over an hour.

posted in another thread then told about this one. So the questions is why? I paid march 1st. All aby add ons were paid then aswell (and have the transaction history to prove it)

fiance's account is talking about unpaid fee's yet we reactivated, at the same time, and paid at the same time, on the same card. Something is not right here. Although no transactions have gone through from SE i still cant activate my ID's and they were supposed to be free.

[Mikheli]

yeah that's exactly what happened to me and my brother in law's accounts

[Atigeve]

actually just thinking it over, we reactivated mid feb, paid the unpaid fees from previous, were billed march 1, 34.95 a piece (aby add ons, mules, monthly fee) so everything is paid. this really makes no sense. its only 5:30pm in japan someone should really give us a response to this, even if it is as simple as we will refund. Funny thing is, i can access PoL just have no ID's, Fiance cant even access PoL

[Jackiemouse]

well something was messed up along the way... think it would have been easier if they billed everyone and credited it right away... I have been on all night on both my accts, I just tried to log off one char to login on a mule and got kicked completely. Trying to login it said there was no content for the acct that I got kicked off, I don't even want to attempt doing anything with my other that is still logged in...

[Demetraki]

same for my wife and i no content ids and got kicked in the middle of fighting :(

[Atigeve]

so 20 minutes after the Registration Server is supposed to be back up, and no new information? No anything? Looks as if SE is going back to they're old ways.

[Mikheli]

ugh this is so aggravating @,@ i was farming my aoidos's seals too >.>

[Atigeve]

i was in an abyssea party, had been for some time, this is really their mess up, yet, we are paying for it. as usual.

30 mins and still no extension notice? Even SE usually says if there will be an extension before its past time. or at the very least with in the first 10 mins.

[Alkar]

Same here pretty much. They simply closed eveerything as usual and are asking me to pay.
I thought April was supposed to be free so I used the money I had on my card. Guess I should've expected something like this to happen.

[Atigeve]

Way to go SE! almost an hour late, and not even so much as an extension message. Since we obviously paid for this month, i can complain. Really Really outrageous. If my company did this, yes MY company, i had have my neck bitten off. But i guess since your SE you get away with it right?

[Timo]

Same thing here. I was able to sign in to a payment update screen, got a message that overdue balances had been paid (which, I'm guessing, is the waived April fee), but now when I try to sign in, I am directed to a reactivation screen. When I log in, I get the following message: UCS-5024. Invalid Process. Please exit the current application.

Seems as if on some accounts the process to waive April made the payment system think balances were not paid instead. Sigh.

[Draymar]

I've got the same issue. My wife's account: fine. Mine: No content ID's. They're even off the same CC so this is REALLY odd to me.

[Atigeve]

well here is one for you, 2 hours after the maint was supposed to be done, its not. However on the PoL website, it says maint is complete, there is not even a notice anymore under server maint LOL. but still getting the same error when trying to reactivate, and still have no content ID. like i said if this were my my comapny, id be receiving calls threatening law suits (im not kidding it has happened to me before) but somehow bc its SE everyone looks away

But then again I only employ 87 people, vs SE's 3400

[Alkar]

Same thing here. I was able to sign in to a payment update screen, got a message that overdue balances had been paid (which, I'm guessing, is the waived April fee), but now when I try to sign in, I am directed to a reactivation screen. When I log in, I get the following message: UCS-5024. Invalid Process. Please exit the current application.

Seems as if on some accounts the process to waive April made the payment system think balances were not paid instead. Sigh.

Did they ask you to pay anything? Because when I try to "pay" the fees they ask for the usual amount even if it's supposed to be 0 right now and obviously nothing happens because I don't have enough money in my card.

[Catnipthief]

Yeah mine is deactivated as well :(

[Timo]

Did they ask you to pay anything? Because when I try to "pay" the fees they ask for the usual amount even if it's supposed to be 0 right now and obviously nothing happens because I don't have enough money in my card.

Nope. I signed into what I'm guessing was the CC update screen (not sure, hadn't had enough coffee at that point), and after signing in, got a message that overdue balances had now been paid. I'm guessing something got goofed in card verification because of the fee waiver and that once I signed into the update screen, my card was verified for the regular fees (though not charged). I was expecting to be required to re-complete all my CC information, but nothing of that sort happened. Still, when trying to go through the Character Reactivation Service on the POL web site I'm encountering a server maintenance error, so it looks like they are trying to fix without acknowledging the problem.

[Kykusho]

Lame. Its not letting me log in, has SE said anything about this yet?

[Catnipthief]

Did they ask you to pay anything? Because when I try to "pay" the fees they ask for the usual amount even if it's supposed to be 0 right now and obviously nothing happens because I don't have enough money in my card.

I had to pay the 9.99 for abyssea expansion that I got last month (no surprise there actually) now it's partly my fault cause I forgot to change my CC info before this month ... but you would think they would at least give me a chance to update my cc info before just pulling the plug and telling me I can't play. I'm gonna change the CC info as soon as they decide to let us know about the registration servers so they shouldn't be worried about that...

[Atigeve]

http://www.square-enix.com/eng/company/philosophy.html

Where is this mentality at? From their own site.

1. Professionalism

We shall exhibit a high degree of professionalism, ensuring optimum results in the workplace. We shall display initiative, make continued efforts to further develop our expertise, and remain sincere and steadfast in the pursuit of our goals, while ultimately aspiring to forge a corporate culture disciplined by the pride we hold in our work.

id like to know what the above folks are doing bc im still getting:

UCS-5024
Ivalid Process
Please Exit the current application.

[boleslaus]

so my credit card has money on it and i played a litle las nite so whats the problem No Content id been active since 04

[Catnipthief]

http://www.square-enix.com/eng/company/philosophy.html

Where is this mentality at? From their own site.

1. Professionalism

We shall exhibit a high degree of professionalism, ensuring optimum results in the workplace. We shall display initiative, make continued efforts to further develop our expertise, and remain sincere and steadfast in the pursuit of our goals, while ultimately aspiring to forge a corporate culture disciplined by the pride we hold in our work.

id like to know what the above folks are doing bc im still getting:

UCS-5024
Ivalid Process
Please Exit the current application.



unfortunately the only thing to do is to calmly wait and find something else to do

I guess the only thing I can do is catch up on this TV show i've been watching until SE decides to fix their mix ups.

[chanticleer]

I have 2 accounts on the same credit card. My mule account is still working fine and yet my main account was shut down. When i went to fix the problem I got past the credit card fix part and now I am getting the UCS-5024 Invalid Process. Its really ticking me off. And on top of that cant call SE to fix it till monday morning.

People get to work and fix this problem this is stupid.

[Shadobi]

I have 2 accounts as well one is on ps2 other is on xbox which isn't working. I hope its fixed soon i been playing since 2004 and haven't changed any Credit Cards info.

[Timo]

Just FYI as noted elsewhere in the forums, the POL Europe site has updated the Information section with a Registration Server Maintenance Phase 2 extension with no set end-time. Good news, they are aware of and working on this. Bad news, no telling when it will be fixed.

[Shadobi]

Thank you very much TIMO =) I had no idea of the situation being handled.

[Catnipthief]

Just FYI as noted elsewhere in the forums, the POL Europe site has updated the Information section with a Registration Server Maintenance Phase 2 extension with no set end-time. Good news, they are aware of and working on this. Bad news, no telling when it will be fixed.


Unfortunatly that could mean that they are either working on it now (Which I am hoping to god they are) or are putting off till monday to fix it (which if they are .... well I guess I won't be playing anymore :x)

Guess the only thing to do now is to wait and hope they are able to isolate what went wrong.

I just wanna reactivate and change my CC >.> then i'll be happy lol, kinda my own stupid fault anyway so I guess if I should be mad at anyone it should be me for putting it off.

[argustus]

My CC was good and i still got the no content id problem. Se isnt even updated the org on Na forums so who really knows what they are doing

[Komori]

I was able to log in as usual, no billing message, no unpaid message. But when I got to the "Play" screen, went past the little "I accept" screen. It said I had no Content IDs and won't let me look at my information, change it or reactivate. :/

I had plans for today, I might add ingame.

[argustus]

same as mine real problem i hope they get it fixed and don't just leave it till monday

[forbiddenshadow]

so i was able to log on my char but my girlfried couldnt says she has no content id when not even like 5 hours ago she was leveling and farming her seals for her armor

[Catnipthief]

So they updated the EU maintenance thread... but still nothing on the US side or are they just lazy?

Still getting an error also, so either it needs to still be "applied" or ... it's still broken.

[Komori]

So they updated the EU maintenance thread... but still nothing on the US side or are they just lazy?

Still getting an error also, so either it needs to still be "applied" or ... it's still broken.

Yeah, I just noticed they said they were done. But tried again and I still can't reactivate my characters and start playing. Did they only fix EU's problem?

[Catnipthief]

Yeah, I just noticed they said they were done. But tried again and I still can't reactivate my characters and start playing. Did they only fix EU's problem?



I seriously hope they don't expect us to be happy that they just fixed the EU problem. They need to also update us US people as to why we are having these problems and not just leave us in the dark.

[Kykusho]

Yeah, I just noticed they said they were done. But tried again and I still can't reactivate my characters and start playing. Did they only fix EU's problem?

Same here.

[argustus]

you wonder why WOW has so many more players. well here's the answer se suffers from customer no service

[Cylla]

I was able to pay the 3 xpack that closed off my account and get to the list to reactive my content ID's and then I stopped when I saw that SE wanted to hit me with another $13.95 April fee...um....so yeah, not happy.

My husband account I tried to reactive his content ID's and it wouldn't even let me in, just error out when it tries to pull up his chars that are missing content ID's....

[Komori]

If this game wasn't my drug, and I didn't have so many friends there. I'd totally quit after all this lol.

[ariez]

My wife and I pay off of the same credit card but I can not log on and she had no problems at all. What makes it worse is today is Saturday so we will have to wait 2 more days to get it taken care of most likely.. I dont mind paying for the month at all as long as I can play NOW. I dont need their free crap.

[Catnipthief]

I was able to pay the 3 xpack that closed off my account and get to the list to reactive my content ID's and then I stopped when I saw that SE wanted to hit me with another $13.95 April fee...um....so yeah, not happy.

My husband account I tried to reactive his content ID's and it wouldn't even let me in, just error out when it tries to pull up his chars that are missing content ID's....


Yeah ... I was able to pay for the xpack from last month, but reactivating ID and putting in a new CC ... psh... they got their money at least.

[Komori]

Exactly, damn. If "paying for this month" means my shit isn't going to be taken away, I'm all for it. A free month from Square Enix was always too good to be true.

And this is why everyone see's the game and it's company as a joke. Why would you plan a registration maintenence at the same time things are going to be billed? Ecspecially when your doing "something different" this month.

[Sweetashoney]

Exactly, damn. If "paying for this month" means my shit isn't going to be taken away, I'm all for it. A free month from Square Enix was always too good to be true.

And this is why everyone see's the game and it's company as a joke. Why would you plan a registration maintenence at the same time things are going to be billed? Ecspecially when your doing "something different" this month.

This^^ Rather play than have this shit happening. I would have gladly paid the month of April.

[Sprieth]

I'll add myself to the list as my wife's account has the same problem with "No Content IDs". My account hasn't changed, and imagine my surprise when I try to log in my wife and it says she has No content IDs.... Nothing I can do about it either.

[Babygyrl]

okayi just logged on with my account i got the ytou have been billedm essege but nothing was charged to our account, loggedm y hubby on fine and he didnt get the you have been billed pop up.. all our content id's are there..

[Komori]

Time to try for the 30th time!

[Shadobi]

Not one official on this site saying anything about this matter??? At the very least update something...

[Kraatos]

this absolute... not gonna say the word but stupid

[Tanag]

I'm the same boat as everyone here. Absolutely ridiculous.

No weekend support is just not acceptable for a company of this size.

[Amanomurakumo]

Same here and seems atleast half servers will be SE has to fix this now

[Kraatos]

honestly i think i should get another month free or something for this stupid stuff so hard not tryin to curse on these forums or say anything out of contexted but this is really really really STUPID

[Amanomurakumo]

Good thing i guess just not US its JP EU players also seems SE should get on the ball with this and quick

[Kraatos]

this is when SE needs a 24 hour customer support team like Sprint and all them cell phone company have so for stupid things like this...

[Kykusho]

They still haven't said anything? Make me feel a little better.

[Elspetta]

I just tried to login and am having the No Content ID error. I get all the way to the play screen and then get the message. I go into reactivate and get another error. My BF and I both play and use the same CC, he is in just fine, while I am sitting here reading through the forums wondering what is going on.

~~FIX THIS PLEASE~~

[Kraatos]

no no see im not sayin please this time... Fix it this is jus wrong on so many levels to have a company like this n no weekend support so whatever..... so we get ot sit around n wait it out or wait till Monday n call

[boondox]

My wife has this problem too. to the T.
I was able to log in as usual, no billing message, no unpaid message. But when I got to the "Play" screen, went past the little "I accept" screen. It said I had no Content IDs and won't let me look at my information, change it or reactivate. :/

I had plans for today, I might add ingame.

[Winsor]

We should get a class action lawsuit..

[Orpheausjr]

i was kicked out of the game to but my kid is still in the game WTF?

[Sweetashoney]

Sweet, my account I deactivated on the 29th, I can reactivate that ID right now, yet my long time account that was fine at 2am last night, that I play all the time, I cant reactivate, get that damn error code. This really makes me very angry.

[Komori]

honestly i think i should get another month free or something for this stupid stuff so hard not tryin to curse on these forums or say anything out of contexted but this is really really really STUPID

Yeah. All of this crap for a free month? Which probably won't even be free now since we have to pay to reactivate our characters do to their own stupidity...people with this problem deserve something. :X

[Amanomurakumo]

maybe if someone tweets it , it will grab SE's attention

[Kindra]

I for one will not be paying to reactivate my account. It was fine last night and now its not. That's their problem. If i had deactivated it then that's one thing. But it has payed for and up to date for the last 3 years.

[Komori]

I have a problem with paying from December to Feb, but I made up for it in March. And now April rolls around and because you wanted me to not pay for something, I can't get service? @_@

[Catnipthief]

I for one will not be paying to reactivate my account. It was fine last night and now its not. That's their problem. If i had deactivated it then that's one thing. But it has payed for and up to date for the last 3 years.


Hopefully in this circumstance you won't have to pay a reactivation fee as the issue is on their end and we did not initiate the deactivation.

[Kindra]

If they try to make me pay for it they will have an issue lol. I can let some things go but when it comes to money and paying for something I shouldn't have to I draw a line. I am hoping that they will not charge me though.

[Shadobi]

Can we get a OFFICIAL report please on the status SQUARE ENIX?

[johnblk73]

maybe if someone tweets it , it will grab SE's attention
Just did xD

[Catnipthief]

Can we get a OFFICIAL report please on the status SQUARE ENIX?


This would be nice~

[Kykusho]

I keep checking back and refreshing the pages i have open to check for lease an update. Still nothing :(

[Flux]

Content ID destroyed!?!?! WTF?!?!?!

Membership services: Not Available (error UCS-5024), Customer Services: Not Available. (Mon. - Fri. limited hours)

Play was fine yesterday.

This is grounds for a law suite. There had seriously better be an official response to this catastrophic problem very shortly. I can't even contact SE?! Who here has a law degree? Let's start something!

[Cream_Soda]

Currently in game and playing. No problem on this end.

[Chrisstreb]

lucky you Veg =/

[shadowlddy]

Same here, I cant log into.....says i havent paid this months fees....then when i do try to reactivate i get an error code, checked my cc, not issue there, in fact doesnt even have an SE charge to it...what's going on???? Any help would be appreicated.

[Chrisstreb]

Probably SE playing a cruel joke on people. I know my card is in good standing, I was charged for March services in March, so I know I 'qualify' for the free month. The fact that NA people can't do anything about their accounts until 6 am ET tomorrow morning doesn't sit well with me. And the end result, I'll probably end up getting charged for April when May 1st comes around... I'll quit if it does... I demand compensation <.<;

[Militis]

Same is happening to me and when I try reactivating I get Error USC-5024


The fact that NA people can't do anything about their accounts until 6 am ET tomorrow morning doesn't sit well with me.

No we can't get support until Monday morning 8AM PDT which is 11 EDT, 10 CDT and 9 MDT.

[Militis]

Um phase two is long since over.... it was this morning at 0-3 PST which is 3-6EST

[Chrisstreb]

Guess im a day off, thought today was the 1st lol... Yeah... wont be able to do anything until this is fixed

[Etain]

So...I too went to log in today only to find that I also had my ID's deactivated. I too have account pay off of the same card as my husband. He is playing currently and I can't. Now to make matters worse. My playonline password that I can use to log into my membership info on the actualy POL site will not let me log in on the POL screen in the game! Anybody else having this issue?

I am extremely peeved!!!

[Sweetashoney]

Now I have to go play 14 which sucks so yeah ty SE. Rather have payed for April instead of this bullshit.

Just got my "trial" account activated but cant activate my long time account? Really? WTF is the issue. Works for some ppl & accounts but not all? Never had this issue in all the years i've played this game.

[Swords]

Seems alot of folks either got charged or had their Content ID's Deactivate/Dissapear on them. I imagine SE is having difficulties with their automated billing service trying to waive the April fees, and it's ended up screwing with the system.

[Catnipthief]

I don't know about you but this is getting further annoying due to the fact that we have not heard any word from Se on this matter and we may have to stick it out till monday (and even then not guaranteed fixed then!)

It just seems that SE is either taking their time fixing this without letting us know or not doing anything and just waiting till monday to do something in which case if I do have to wait to monday I may reconsider not reactivating my account at that time, this is very bad business on their part.

[Shadobi]

Seems alot of folks either got charged or had their Content ID's Deactivate/Dissapear on them. I imagine SE is having difficulties with their automated billing service trying to waive the April fees, and it's ended up screwing with the system.

No report though or status on there official site has me raging seriously!!!!

[Amanomurakumo]

SE ur better than this come on now get it fixed and address us

[Tanag]

Their billing system has never worked and is archaic as all hell. So I'm not really surprised.

Not having dynamic billing from the day you signed up is already ridiculous enough in and of itself, let along the other weird ass quirks and having to take the system down to even process the payments. It's just embarrassing a multi-million dollar corporation has systems like this, today's problems aside.

[LaydyGaga]

this is so terrible :(

my main is up and running fine...but my alt which i just completed leveling whm on yesterday wont let me do ANYTHING says no ID and won't even let me take to the content ID page....

how do you guys function as a business..... ijs why would you make the server unavailable on the day(s) where you would make the MOST money....

[Myrrh]

Well, I don't think anyone will be asking for a free month again after this.

[LaydyGaga]

SE's automated billing service is a problem

[Flux]

...like i said if this were my my comapny, id be receiving calls threatening law suits (im not kidding it has happened to me before) but somehow bc its SE everyone looks away...


This is grounds for a law suite. There had seriously better be an official response to this catastrophic problem very shortly. I can't even contact SE?! Who here has a law degree? Let's start something!

I'm deadly serious. Anyone here with international and contractual legal experience? I truly believe a class action law suite is the only way to get the attention we deserve. This is truly unacceptable.

I'd gladly pay legal fees over this nonsense any day. :mad:

[Kykusho]

The problem i have the most with this issue is that we have yet to at lease get an update, hell we don't even know for sure they know.

[Catnipthief]

The problem i have the most with this issue is that we have yet to at lease get an update, hell we don't even know for sure they know.



I would hope they know, these people are paid to sit on a forum and/or make sure their customers are happy, the fact that noone has replied or let us know that "Hey we're actively trying to figure out what's wrong" but nope, nothing. It's really getting on my nerve.

[Winsor]

They have no clue this is happening cause there is no way to contact them to let them know. Their lack of response validates that they don't know. they probably don't care either.

[Kavik]

I lose my content ID's almost every pay period, i am starting to get really annoyed since i have to keep money on a 2nd credit card in case it does this to my husband and i at the same time, then it wont let one of us reactivate either account for 24 hrs.

[Catnipthief]

They have no clue this is happening cause there is no way to contact them to let them know. Their lack of response validates that they don't know. they probably don't care either.

I would hope that someone has let them know, I mean the typical function of a forum is to keep tabs on your player base or fan base and to ensure that nothing is going wrong and to at least try to let people know what is going on should something happen.

[Kavik]

My wife and I pay off of the same credit card but I can not log on and she had no problems at all. What makes it worse is today is Saturday so we will have to wait 2 more days to get it taken care of most likely.. I dont mind paying for the month at all as long as I can play NOW. I dont need their free crap.

you have to use a different credit card or wait 24 hrs its a stupid system.

[forbiddenshadow]

my char is active but my gfs isnt n we on same card wtf

[Komori]

you have to use a different credit card or wait 24 hrs its a stupid system.

Half of the people with the problem can't change the card either.

[Kavik]

Mine just tells me 'invalid process' when i click anywhere i usually do to update my info so i can log in. I just get to be bored as shit today though, not like i really have anything else going on.

[Catnipthief]

Can't reactivate can't change cc, can't really do anything except log on to be told to go away.

/sigh

[Drblade]

You like how other than that first moderator that bitched about this being in the wrong spot, no other moderators have had anything to say? So explain what the point of the official forums are for if SE doesn't respond or fix anything? This site proving to be worthless just like playonline.com.

[Cream_Soda]

You like how other than that first moderator that bitched about this being in the wrong spot, no other moderators have had anything to say? So explain what the point of the official forums are for if SE doesn't respond or fix anything? This site proving to be worthless just like playonline.com.
Someone is mad

[Tanag]

You like how other than that first moderator that bitched about this being in the wrong spot, no other moderators have had anything to say? So explain what the point of the official forums are for if SE doesn't respond or fix anything? This site proving to be worthless just like playonline.com.

The best part is they are clearly active. Several threads have been locked by mods.
I get they are probably just forum lackies, but a simple "we are looking into this" would do wonders for morale.

[Kykusho]

The best part is they are clearly active. Several threads have been locked by mods.
I get they are probably just forum lackies, but a simple "we are looking into this" would do wonders for morale.

I was thinking the same.

[Sorka]

It has been hours since people first reported this problem and yet nothing has been fixed or even said about it... That is really getting on my nerves.

[Amanomurakumo]

Not surprised there idea is month is free and they can take there time

[forbiddenshadow]

on her game wont even let me acess info of membership i am really gettin pissed she was on yesturday n now this crap
they know stuff like this happens n yet have no ppl to contact cause there closed on weekends

[Catnipthief]

Someone is mad



I wouldn't say i'm mad... more ... confused?

They implement the twitter ... and it's never really used... they implement the forum ... and what a shocker... it's not really used but just to "blog" about all the new stuff they are doing.

[Ziekwalt]

This is a major blunder in SE history promise a FREE billing month of April and what happens? Hundreds of accounts get closed the day after April Fools Day talk about a really bad joke.

[Eldog]

this is just sucks this We have had these accounts on the same credit card for months with no problems and of course my account lost its id.

[Kykusho]

Its understandable to be mad at this point, we have no word on whats going on....

[Catnipthief]

So uh... has anyone noticed now that both EU ad JP have got updates as to this problem ... but not NA?

[forbiddenshadow]

i swear if it aint on soon ppl r gonna be flippin somthing fierce

[forbiddenshadow]

well be last to know n theyll have to do some stupid update

[argustus]

anyone here jp if not face it se dont care if the jp arent have'n the issue to always been that way from the start of the game which sucks

[Mikheli]

we should spam the forums with this put something like this in every topic @,@ haha

[Zaknafein]

My service has been interrupted the 2nd of every month for 3 months now... When I call they can give me zero information as to why my content ID was revoked. Same Debit card I've used since 04' w/o any problems up until 3 months ago....

[Kei-kreuz]

no words:

error
http://i413.photobucket.com/albums/pp214/KeiFreeman/pol1.png

All ID options:
http://i413.photobucket.com/albums/pp214/KeiFreeman/pol2.png

[argustus]

yup same thing i've been seeing all day. something tells me we arent getting it fix till monday. its now 6am in japan maybe they will at least look soon

[Kraatos]

Hopefully they will call for a emergency maintance as soon as they see if i gotta wait till monday cause of this then they should do something to compensate for our time last cause on something they messed up cause they screwed something up whihc in long run screwed thousands out of the game which is not fair to us

[Ohji_Lunartail]

Yea this is bull <,< at work since 4am and find out this craps happening. Can't even log into POL getting that invalid process error. I kno I have money in my account so shouldn't be problems there <even used my card not even 5 min ago for a soda>. Spent all that time back in oct. Getting my account back after gettin hacked for some screw up se made? A screw up that dosnt affect just one or 2 people but HUNDREDS if not THOUSANDS of players. We want answers and we want them now. No more of this run around or refusing to even admit the problem. Square-Eniz, If you really care about your customers you will find a way to fix this leaving both sides satisfied.

[argustus]

if only they did care. but unless this happens to jp players you can expect them to do nothing till NA cust. service opens on monday

[Kei-kreuz]

[sarcasm] Nice free month without play [/sarcams] Ok, honestly I don't care if take 1 or 2 days for fix it, but really, I want answers or something.

[Kraatos]

Yea this is bull <,< at work since 4am and find out this craps happening. Can't even log into POL getting that invalid process error. I kno I have money in my account so shouldn't be problems there <even used my card not even 5 min ago for a soda>. Spent all that time back in oct. Getting my account back after gettin hacked for some screw up se made? A screw up that dosnt affect just one or 2 people but HUNDREDS if not THOUSANDS of players. We want answers and we want them now. No more of this run around or refusing to even admit the problem. Square-Eniz, If you really care about your customers you will find a way to fix this leaving both sides satisfied.

Your absolutely right this is bull is it not understanding i do not wanna hear sorry for incovenince etc they should have a 24/7 customer service for issues like this , it is not a money problem and even if it was a money problem they said april would be free for ppl who paid for march or something like that and i have paid for march etc... i Asked a Gm if they were aware of the problem they said nothing on alexander right now last i check was 263 people usually more then that, and instead they do the maintance and screw ppl and dont bother to check forums before they close and sad thing is u cant evne call POL right now im not asking or saying please like u say i want answers and want them now. im very unhappy and im not understanding this one minute

[Kraatos]

if only they did care. but unless this happens to jp players you can expect them to do nothing till NA cust. service opens on monday

Oh u can believe there are jp players effected by this theres no way bout it. they need to fix this issue tonight or i would like another compensation another month free or something to make up for my aggrvation

@ Kei-Kreuz lol i know right wonderful free month SE is giving us

[Kraatos]

WOnder if they could give me my Triplus Dagger that i lost last night due to this...

[Cream_Soda]

they should have a 24/7 customer service for issues like this
I like the monthly fees where they're at now, tyvm.

[Tanag]

I like the monthly fees where they're at now, tyvm.

They posted a net income of over $110,000,000 in 2010. There is no reason they can't offer 24/7 support free, like many other games and companies do.

[Kraatos]

They posted a net income of over $110,000,000 in 2010. There is no reason they can't offer 24/7 support free, like many other games and companies do.

Your absolutely right this , Tanag ur from alexander too i see lol kinda sucks .....this is beyond unacceptable

[argustus]

I see no one on jp forums saaying anything about it. thou its still very early on sunday morning for them

[Kraatos]

yeah but even still reguardless if they dont do something tonight cause its not effectin JP's thats technically concidered Discrimination tho... so they cant do that but im almost positive JP players did get effected by this as well but who knows i jus know They need to make a 24/7 customer service after this mess up.

[argustus]

i agree 24/7 tech support might not fix the problem but at least we wouldn't be in the dark

[Kraatos]

exactly... rather know what the problem is etc and there lookin in to it then sit here waitin for moderators to wake up and read this then be like oh.... emergency maintance....

[argustus]

ever wonder if they put this page here to be kind of like there spam mail box. they might not check it at all

[Tanag]

exactly... rather know what the problem is etc and there lookin in to it then sit here waitin for moderators to wake up and read this then be like oh.... emergency maintance....

They've definitely read this. They have closed similar threads and moved others. They are choosing not to respond and leave us in the dark.

[Kraatos]

well then this is poor and horrible buisness for them...

[Kraatos]

i get masamune a wk before servers shut down, i get back i get a week to full aorund with it and get my 5/5+2 thf worked on gettin triplus dagger proc blue got Isgebind down to 20% then i go poof in aby losing my time etc im a little hot headed right now

[argustus]

well thats worse business then not watching at all

[Amanomurakumo]

theres no way that have yet to notice this its been over 12 hrs now

[Kraatos]

But Ama, thing is when they did the maintance and i got kicked it was 4:30 am est not sure what time that is JP if no one realized till bout 7-8 am est today then they wont know nothing till late tonight which is stupid

[Amanomurakumo]

yea 6 am est i wake up and like hmm what happened. and we bite the dust lol

[argustus]

430 est is 5:30 or 6:30 pm jp time

[Amanomurakumo]

phaze 2 has ended clearly also for maintance so they are aware of the problem seems just may take a little longer than expected, and does state char reactivation, cancel, and review and purchase will be unavaliable /sigh

[Cream_Soda]

Ya'll don't own any other videogames? lol

[Catnipthief]

Ya'll don't own any other videogames? lol

Only games I have that I haven't beat yet aren't worth my time to play.

As in they are garbage games.

[Cream_Soda]

Get an emulator, lol.

I did that during the week+ of downtime and had a lot of fun with it.

[Kraatos]

oh i have other games but my PS3 finally crapped out on me "it was one of the very frist 6gb" so its expected have had it since they day they came out in stores lolol and waitin to send it to sony so they can send me a repherbished, i want my backwards comp. back :D

[argustus]

yea sucks that i can play my ps1 games but not my ps2 thou i geuss it dont matter cuz my first day of release ps2 is still running strong lol

[Amanomurakumo]

thing is beat most new games because seems most developers forgot how to make a game that can keep u playing for a lengthy time

[argustus]

could try and play dragon age 2 again but its so god awful bad. total disappointment after dragonage was awsome

[Chrisstreb]

watched the Wings game (epic), and now watching the Tigers lose to the Yankees =/

[argustus]

worse come to worse i could play ff14 it still works >.>

[Ohji_Lunartail]

Need to keep this thread on topic before they lock or delete it <they hav done it before ffor a thread goin off topic >

[Chrisstreb]

Either way, they should be well aware that a decent % of their player base is experiencing issues with POL Registration. If they don't want serious issues, they'll get what they need to taken care of

[Theflypartduex]

All i can say is I want an SE response soon this is total BS i might just say screw you SE and leave cause i hate crap like this happening when i wanna play after working 50+ hr a week

[Cream_Soda]

All i can say is I want an SE response soon this is total BS i might just say screw you SE and leave cause i hate crap like this happening when i wanna play after working 50+ hr a week
With the way most of you are getting so angry because you can't play the game for a little bit, they know you're too addicted to their game to take your threat seriously. You're not going anywhere, lol. You'll be back on the game within 2 seconds of this problem being fixed.

[Catnipthief]

Need to keep this thread on topic before they lock or delete it <they hav done it before ffor a thread goin off topic >

at least that would show that they are paying attention ....

[argustus]

well its jp morning maybe some one will wake up soon and DO something

[Catnipthief]

can only hope, if anything I just want a message that says they are going to look into this >.>

[Ohji_Lunartail]

at least that would show that they are paying attention ....

Yea.. but it would look bad for em if they did. just hoping someone takes notice of this crap and fixes it.

[argustus]

I've not said i'm quiting just want my fix for the weekend lol

[Chrisstreb]

Funny thing is, I've only been on XI once prior to today since the servers came back up, maybe a sign?

[Tanag]

This message is hidden because Cream_Soda is on your ignore list.

Ahhh much better.

[Cream_Soda]

Good thing he has me blocked. I don't think he'd be able to handle the fact that I can play right now.

[Amanomurakumo]

Well for them to say there working on server maint. today and not have fixed this issue by now is completely unreal and to have to wait till monday no excuse if they were willing to do other work today

[Shadobi]

Good thing he has me blocked. I don't think he'd be able to handle the fact that I can play right now.

Lmao you can play in chatting in here? You must be bored.

[Cream_Soda]

Lmao you can play in chatting in here? You must be bored.
I said "can play right now" not that I was currently playing right now.

Right now, I'm enjoying delicious and nutritious Checker's Spicy Chicken sandwiches along w/ a Deep Sea Double.

[Shadobi]

You didn't read what I said "I said you can play" Not that you were playing at the moment, my thoughts was more that your bored since your on here quoting on others who aren't capable of playing.

[Cream_Soda]

Well, your thoughts are incorrect. I'm not bored at all.

[Catnipthief]

I am >.> although I am quite mesmerized by your signature

[Cream_Soda]

I am >.> although I am quite mesmerized by your signature
http://www.youtube.com/watch?v=f5nCEMfEo0w

[Catnipthief]

http://www.youtube.com/watch?v=f5nCEMfEo0w

epic lol,.

[Shadobi]

Hope the issue is resolved tomorrow at the very least.

[Militis]

I just went through the Japanese support forums and apparently only one person has reported having this issue there.

There is a ISSUE that CONTENT ID is being removed. If its at all possible for you to address the issue we would greatly appreciate it. Do Not remove post without a response about the matter.

I also checked both the German and the French support forums and neither have any reports of this at all.

[Nyan-Nyan]

I can't play either. : (

[Shoyu]

Is funny how they aren't giving any answers at all..You would think that they would try to fix this ASAP..I can't imagine a company as large as SE are not looking into this..If they are waiting until Monday to do it that's just a shame. All we really want is answers and that's exactly what we're not getting..2 accounts and can't even play..

[Amanomurakumo]

Looks like SE deciding to avoid issues like normal.

[Alhanelem]

They're not avoiding the issue. They are investigating it.

[Shoyu]

Really where does it say that? I'd like to see the link for it.

[Theflypartduex]

Yeah wouldn't we all like to see they at least doing something

[Amanomurakumo]

Until they address that there investigating it, its just a waiting game.

[Kraatos]

They're not avoiding the issue. They are investigating it.
they dont even know bout the issue no one has said anything how are they investigating it? lol there clearly not. they screwed something up then went to sleep....

[xbobx]

the point of this forum was so that SE could improve their communication skills with their customers.

Well that didn't take long for them to screw the point of the forums up.

[Shoyu]

Maybe we all get another 2 week break! :o

[Atigeve]

http://support.jp.square-enix.com/main.php?la=0&id=35

Translation:

Niokimashite date following the maintenance work carried out on different systems Sumatorinkunettowaku Corporation. With this work, we will carry out maintenance work on the server that manages and unsubscribe. During this time, and you can not process the following operations. Content unsubscribe PlayOnline ID - apply for the various registration code check and change the information publishing service members purchase cancellation revival • The purchase of additional scenarios on the official website selling Square Enix security token apply for registration of transfer of service codes apply for the World Campaign "Character PlayOnline Membership Information" to apologize for any inconvenience you have, you you for your thank you note. Recorded date and time: April 5, 2011 (Tuesday) from 5:00 until 5:30 Subject: PlayOnline customers to Contents: Sumatorinkunettowaku like system maintenance, Inc.

[Orpheausjr]

http://support.jp.square-enix.com/main.php?la=0&id=35

Translation:

Niokimashite date following the maintenance work carried out on different systems Sumatorinkunettowaku Corporation. With this work, we will carry out maintenance work on the server that manages and unsubscribe. During this time, and you can not process the following operations. Content unsubscribe PlayOnline ID - apply for the various registration code check and change the information publishing service members purchase cancellation revival • The purchase of additional scenarios on the official website selling Square Enix security token apply for registration of transfer of service codes apply for the World Campaign "Character PlayOnline Membership Information" to apologize for any inconvenience you have, you you for your thank you note. Recorded date and time: April 5, 2011 (Tuesday) from 5:00 until 5:30 Subject: PlayOnline customers to Contents: Sumatorinkunettowaku like system maintenance, Inc.

so we cant play till tuesday?

[Shoyu]

Looks like we aren't getting to play until Tuesday :(

Why haven't they announced this for NA?

Wait isn't their Tuesday our Monday?

[Atigeve]

thier tuesday is our monday correct

appears to be monday 5:00pm EDT - 5:30pm EDT roughly

[Kraatos]

But no one knows whats gonna happen i doubt we arent gonna get to play till monday they are doing a maintance on the Pol stuff like we need more.... im sure once a moderator decides to wake up n check these well have a emergency maintance sometime tonight frist thing in the morning

[Kraatos]

jus sayin its already be posted on another forum topic, i jus know this is rediculious and if i cant play till monday im gonna be very aggrivated. more then i already am

[Siiri]

That announcement really doesn't explain anything though. It isn't acknowledging the mass numbers of people who were wrongly deactivated, and getting various errors. This is not the normal occurrence, there are scattered issues but not to this large of a degree, and to people who been using the same credit card without issues for years and never had any payment problems.

I always try to give SE the benefit of the doubt, but I hope at bare minimum on Monday there is an announcement that this was an error and the steps outlined to fix it. I hope the steps aren't call SE or spam update on their credit card for days, because on normal months the period after maintenance is a huge issue in updating cards. If that is the answer though at least let us know so we can do the steps, and give a small acknowledgement/apology for error. I don't think that is too much to ask, its basic customer service.

[Atigeve]

i agree to the fullest. i have 3 charges from SE on my bank transaction history pending for monday, and my content id's are inactive. I have sent a help request through the support center, but they wont respond until monday. so idk. my account isnt on hold, just no id's

[Jhanaka]

Hello Everyone,

Thanks for bringing this matter to our attention and I'm really sorry we did not reply back sooner.

While we do not have a timeline on when you'll be able to get back in and play, I can tell you we are reviewing this matter. While I do not like to be vague, we are going to ask for your patience for a bit longer. Rest assured, you have not been ignored. However we had to gather certain information prior to making a post.

We hope to get you back playing soon.

Thanks again!

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

[Runespider]

With the way most of you are getting so angry because you can't play the game for a little bit, they know you're too addicted to their game to take your threat seriously. You're not going anywhere, lol. You'll be back on the game within 2 seconds of this problem being fixed.

QFT, and they will magically forget this happend shortly after.

You guys are crazy, you got a free month and the game was only off for 2 weeks. You didn't get the free month cause they love you, you got it cause the service is having problems this month. You can't even complain you aren't getting the service you pay for cause you didn't.

Also keep in mind the staff here know as much as we do, they can only reply to us when SE in JP tell them something and give them the go ahead to actually post stuff. If they do anything else they would probably be fired.

There was a major disaster in Japan not long ago, where are all the high horse people riding in on their white steeds telling everyone this is only a game. They should of left the servers off for the full month, damn whiners.

[Siiri]

We not all like that, its a weekend to chill without game, no biggie. All some of us are asking for is an update and steps to fix come Monday or whenever. Thanks to Jhanaka for addressing the issue, even in a limited manner.

[Kraatos]

Hello Everyone,

Thanks for bringing this matter to our attention and I'm really sorry we did not reply back sooner.

While we do not have a timeline on when you'll be able to get back in and play, I can tell you we are reviewing this matter. While I do not like to be vague, we are going to ask for your patience for a bit longer. Rest assured, you have not been ignored. However we had to gather certain information prior to making a post.

We hope to get you back playing soon.

Thanks again!

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

Look they responded and leave us in the dark still Awsome!!!!

[Kindra]

Ty Jhanaka for your response. Even if it is vague at least its something. :)

[Sacher]

Here’s my problem, SE bring in millions a month in subscription fees and they can’t even hire someone to work on the weekends? Here’s a clue for you geniuses, how about not perform maintenance then go home for the weekend! I cannot get into my account and I keep getting an error code. I have my checking account statement that show the money has come out of the same checking account for months! So why did you close my account??? I thought this month was free anyways? Or was that just a lie? If this month is free why in the bloody h is my account closed because of nonpayment? And while I am at it why do you even have game GM’s? They cannot do anything, so it’s pointless to have them. FIX THE ONLINE ACCOUNTS! AND I BETTER HAVE NOT LOST ANYTHING I HAD ON THE AH!!!!!!!!!!!

[Atigeve]

um runespider i did pay for it lol. look at the post above. i wasnt just charged once, not twice, but 3 times. 3 transactions in my account. so yes i did pay for it, x3

[Kindra]

/comfort Kraatos. I found a store called Pummels today and punched Uneac lol. You know kinda like punch buggies :).

[argustus]

how ever vague at least we know there working on it now, cross your fingers and get drunk and when the hang over is over maybe the game will work

[Shadobi]

Hello Everyone,

Thanks for bringing this matter to our attention and I'm really sorry we did not reply back sooner.

While we do not have a timeline on when you'll be able to get back in and play, I can tell you we are reviewing this matter. While I do not like to be vague, we are going to ask for your patience for a bit longer. Rest assured, you have not been ignored. However we had to gather certain information prior to making a post.

We hope to get you back playing soon.

Thanks again!

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

Thank you very much for a response. (bow)

[Chrianna]

Here’s my problem, SE bring in millions a month in subscription fees and they can’t even hire someone to work on the weekends? Here’s a clue for you geniuses, how about not perform maintenance then go home for the weekend! I cannot get into my account and I keep getting an error code. I have my checking account statement that show the money has come out of the same checking account for months! So why did you close my account??? I thought this month was free anyways? Or was that just a lie? If this month is free why in the bloody h is my account closed because of nonpayment? And while I am at it why do you even have game GM’s? They cannot do anything, so it’s pointless to have them. FIX THE ONLINE ACCOUNTS! AND I BETTER HAVE NOT LOST ANYTHING I HAD ON THE AH!!!!!!!!!!!

OMG I hadn't even thought about the items i have at the AH or in the Delivery Boxes!

[argustus]

shouldn't lose items in ah or boxes i didnt when i let my account go back last year to play ff14...wasted time

[Ohji_Lunartail]

Thank you sinor game master Jhanaka for a response. Many players have felt frustrated by this and knowing it's being looked into to find a solution should calm some of the weary souls. Thank you /bow

[Kraatos]

/comfort Kraatos. I found a store called Pummels today and punched Uneac lol. You know kinda like punch buggies :).

lol dork! :D

[Kindra]

At least you laughed and smiled :) MY MISSION IS OVER!! :)


And now Uneac is paying me back by making me listen to a show he knows I can't stand lmao.

[Klowd]

Yeah JP can make giant working robots but they can't make a successful system at charging monthly fees? I spent all money on my card assuming that April was free and boom I was mistaken. I do appreciate the response from Jhanaka but I wish he would say whether or not I will have to pay for this month because I won't have any money till the 10th. SE is definitly going to lose customers over this problem so please get back to us asap. XOXO Klowd

[Amanomurakumo]

Kinda happy they let us know that they see theres a issue after 14 hrs but really? lol i mean i think we knew they knew there was a issue

[Kresaera]

It seems to be a problem with linked accounts more than single ones. My husband and I have linked accounts and I can log in, I just have no content ID, he can't log in at all. Says the reactivation server is an invalid process.

I hope they look into it quickly. Our kids are at gramma's tonight and we had the whole night to play!

[Siiri]

It seems to be a problem with linked accounts more than single ones. My husband and I have linked accounts and I can log in, I just have no content ID, he can't log in at all. Says the reactivation server is an invalid process.


That is incorrect. There are people with single accounts on a single credit card with issues. Remember that only a small percentage of people with this error will be posting on forums.

[Kraatos]

It seems to be a problem with linked accounts more than single ones. My husband and I have linked accounts and I can log in, I just have no content ID, he can't log in at all. Says the reactivation server is an invalid process.

I hope they look into it quickly. Our kids are at gramma's tonight and we had the whole night to play!

im able to log in but get the same valid code.. when they did the maintance last night them tryin to process the free fee they screwed something up , im jus prayin they do a emergency maintance asap i like to play this weekend cause by time SE opens monday ill have to get ready for work which im really gonna be very unhappy

[Amanomurakumo]

im able to log in but get the same valid code.. when they did the maintance last night them tryin to process the free fee they screwed something up , im jus prayin they do a emergency maintance asap i like to play this weekend cause by time SE opens monday ill have to get ready for work which im really gonna be very unhappy

It would be the absolute best thing SE could do and that we would hope they would honor that before monday that is.

[Kraatos]

its like ur account was canceled for lack of payment but not, i rather them jus cancel my account let me pay the fee then refund my fee

[Kraatos]

It would be the absolute best thing SE could do and that we would hope they would honor that before monday that is.

Your right but u know they shoulda jus charged us the fee let it come out oof the accounts then turn around and refunded it would have been a alot better then tryin to tweak the system to let it be a free fee cause then one minor glitch or thing you do wrong and you have thousand of really really mad people

[Klowd]

SE please change "April fees waived" to "April fees waived...lol jk."

[Draiman]

You know what the sad part about this is, SE is still gunna charge us to reactivate our contact IDs. I bet there is no problem, it is a scam by SE to at least make some money, since they're loosing so much this month. At least that's my opinion on the matter, but no way to prove it.

[Kraatos]

[NA]Registration Server Maintenance (Mar. 31)
The PlayOnline registration server will be unavailable due to maintenance at the following time. During this period, users will be unable to perform the following:

- Register or unsubscribe PlayOnline accounts
- Review, purchase, cancel, or reactivate Content IDs
- Review or update member information
- Purchase registration codes
- Apply for the World Transfer Service
- Access PlayOnline Membership Information from the official PlayOnline web site (http://www.playonline.com)
- Register Reward Codes
- Purchase of Square Enix Security Tokens
- Purchase of add-on scenarios

Also, if there is a problem with your payment method, you may be automatically disconnected from the game during the maintenance period. To avoid this, please complete all necessary billing changes in advance.

Thank you for your patience and cooperation.

[Date & Time]
Phase 1
From Mar. 31, 2011 23:50 to Apr. 1, 2011 3:00 (PDT)

Phase 2
Apr. 2, 2011 from 0:00 to 3:00 (PDT)
* Maintenance completion time may be subject to change.

[Affected Services]
PlayOnline

[Details]
PlayOnline registration server maintenance for the billing cycle.

* PlayOnline and all PlayOnline services not listed above will remain accessible.

* Please be aware that several services including purchasing, cancellation, and reactivation of Content IDs will also be unavailable between Phase 1 and Phase 2.


wonder if after the hours of 0:00 and 3:00 (PDT) if the content id section will be open maybe we w ill be able to play tomorrow i jus know that this is very upsetting D:

[Kei-kreuz]

@Kraatos: check the date, mar.31 and supposed the 2 phase is finished already.

[Kraatos]

oh yeah April second is april frist for us forgot bout that

[Kraatos]

can only hope were wrong tho n phase 2 hasnt started n thats the cause we cant get on ; ;.
jus funny that im on ff on a friend char an they havent said anything bout a emergency maint. or anything yet its like it hasnt even happen its like meh we got ppl playins till who cares bout the ones who arent.

[johnblk73]

Hello Everyone,

Thanks for bringing this matter to our attention and I'm really sorry we did not reply back sooner.

While we do not have a timeline on when you'll be able to get back in and play, I can tell you we are reviewing this matter. While I do not like to be vague, we are going to ask for your patience for a bit longer. Rest assured, you have not been ignored. However we had to gather certain information prior to making a post.

We hope to get you back playing soon.

Thanks again!

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

In essence... They had to gather information to lets us know that .....they know there is a problem ....without gathering any information at all! lmao... which btw they could have done 12+ hours ago -.-

[Miekell]

I'm not raging, its outta my control, working this weekened anyway and got anime to watch for now. But this "reviewing" I kinda find a bit odd since we all have been saying for the last 200+ posts what it is. Just my opinion though, I would like to be able to play with my friends soon though

[Kraatos]

tick toc tick toc tick toc.... wonder how llong its gonna take them to figure something out....

[Alhanelem]

In essence... They had to gather information to lets us know that .....they know there is a problem ....without gathering any information at all! lmao... which btw they could have done 12+ hours ago -.-
Remember that they have limited staff at work on the weekends.

[Kraatos]

Remember that they have limited staff at work on the weekends.

and if they did then they would be able to provide us with 24/7 customer service and they can not even do that.

[elucalaquendi]

Same thing here :( No idea what's going on, can log into pol, but says I have no content ids, go to reactivate content and get this crappy message that says invalid process. Go to check membership info and get same stupid message. Money in account even though supposed to be free month. And sucks cause you can't get in touch with anyone at se because it's the weekend. Would just like to know what is going on, and why some ppl have no problem while alot of others are.

[Kraatos]

its been like 4 hours since they came n said something they should come back so often to update us with more information on this but nope prolly have to wait till monday etc etc because thats what they do when its convient for them... so i really hope there gonna compensate the time in aby i lost and the drops i lost etc cause im not out raging but im very very unhappy right now and disgusted with this..

[Nate]

http://forum.square-enix.com/ffxi/threads/4575-NA-Registration-Server-Technical-Difficulties-%28Apr.-2%29

Its on the pol site too, they made it official, there looking into it. Maybe it was the massive flood of complaints. we'll never know.

[Kraatos]

but my thing is this how many times are they gonna apologize instead of listen to us n invest in to some 24/7 customer service or something to better our needs in stead of putting us out ... shuttin down of the servers was understandable this is by far not understandable

[Nate]

i agree customer service should be 24/7. this is not the first time i had to wait a weekend to play because of customer service times. and i don't think it will be the last

[Miekell]

Honestly it took them long enough, but I must also look into the fact that it was well into the night over there when most of us got on and found out this was happening. Hopefully after a night's rest, we can all play again finally

[Nate]

well at least they're working on it, makes me personally feel a little bit better, they probably just want us to stop spamming the forums lol

[Kraatos]

yeah them workin on it but how long is it gonna take day 2 3 4? wk 2 weeks?

[Schultz]

TL;DR - Has anyone even thought that when you re-activated your account after the last billing cycle (March) didn't go through, that the charge for that billing cycle gets recharged next billing cycle. SE may have granted us one month free, but that does not mean your previous debts can go unpaid.

[Nate]

it has nothing to do with that, if it did they wouldn't even lets us log on. im able to log on i just cant reactivate my id's keep gettin ucs-5024

[Schultz]

Actually, it's happened to me before. I got kicked out of the game, thought it was billing, re-logged in, went right into the select screen and that's where I got the "U SHALL NOT PROCEED" message. I thought it was funny that they were actually giving me access to POL functionality, actually I thought that they had changed their policy to allow you to log into POL even with billing issues.

[Kraatos]

TL;DR - Has anyone even thought that when you re-activated your account after the last billing cycle (March) didn't go through, that the charge for that billing cycle gets recharged next billing cycle. SE may have granted us one month free, but that does not mean your previous debts can go unpaid.

You are absolutely right but my friend that is not the problem or the situation here , if that was the problem we wouldnt be able to log on POL with out the warning of unpaid fee's, the problem my friend is that we can not access the member ship section or content ID section to re-activate our Content ID's
I mean yeah if what ur sayin was the problem i would be happy cause atleast i could reactivate it but thats not the case.
When they did something in there billing to process a free payment they did something tweak something they shouldnt or messed something up causing this issue its clearly a problme on there end not our card or money problem.

[Schultz]

Still putting it down to unpaid fees, which in turn people jumped up calling SE out when in fact it was actually the pot calling the kettle black. -- Just my 2c.

[Kraatos]

Well its pretty much safe to say there not gonna be fixin this problem tonight maybe not even tomorrow you would think they would be more reporting to us updating us on the situation instead of playing here a post there a post here a post post...

[Kraatos]

Still putting it down to unpaid fees, which in turn people jumped up calling SE out when in fact it was actually the pot calling the kettle black. -- Just my 2c.

no this has nothing to do with unpaid Fee's.. is what im tryin to explain they screwed something up its like we are kicked out but same time were not they did something that cancel'd some's content id's and will not allow them to get in to reactivate, so it really nothin to do with a unpaid fee

[Nate]

schultz, its not billing, its purely SE's fault, they posted something on the pol site. its an issue , they're working on it.

[Niklz]

Still putting it down to unpaid fees, which in turn people jumped up calling SE out when in fact it was actually the pot calling the kettle black. -- Just my 2c.

except I've never missed a payment in nearly 5 years.

[Zaknafein]

Still putting it down to unpaid fees, which in turn people jumped up calling SE out when in fact it was actually the pot calling the kettle black. -- Just my 2c.

This has happened to me every 2nd of the month for three months str8. No issue what so ever with funds. Same debit card I've paid with since 04'

[Flux]

http://support.jp.square-enix.com/main.php?la=0&id=35

http://support.jp.square-enix.com/news.php?id=35&la=0&n=2&drt=1301774400&tag=f65c3d8e4c9b3c7eeccf7e9d059b4ab2dbae9f22


http://forum.square-enix.com/ffxi/threads/4575-NA-Registration-Server-Technical-Difficulties-%28Apr.-2%29

Jhanaka and NOC_EN deserve /applause , Ahana gets /booos ...

A Monday / Tuesday wait is unfortunate.

It is nice to know there is awareness to this issue. Thank you for the useful, informative, and empathetic posts.