Puciato
11-11-2014, 12:37 PM
Hello,
Payment on my second account expired on November 8th. The log in campaign states that in order to be eligible, your account has to be inactive as of 6:59 am, November 8th.
Does this mean I am ineligible for the log in campaign by one hour?
Puciato
11-12-2014, 05:22 AM
**Place a call to customer support, received a surprising response***
(Names and parts of the call with personal and account information have been omitted)
Agent : Let me see
Agent : The login campaign actually did not count for your account in this
case
Agent : If your account was active a certain period before the campaign,
you would miss the window of eligibility
Agent : This is what I am being told, let me get you a link
Agent : Those who have official PlayOnline/FINAL FANTASY XI service
accounts whose account contracts (characters) for FINAL FANTASY XI are
inactive as of November 8 at 6:59 a.m. (PST) are eligible.
http://www.playonline.com/ff11us/campaign/wcb/index.html
Agent : I think your character might fall just outside of this window
You: So I missed the campaign by a few hours because I'm a paying
customer? Is there any way to change that?
Agent : I will see if we have any options for this account
Agent : Please hold
Agent : There is nothing we can do at the NA Support Center level to
override this restriction
Agent : But I have taken note of your dissatisfaction with this announcement
Agent : I do apologize, but this goes a bit above our heads
Agent : I would also advise potentially making a (very judicious) post in the
forums regarding this issue
Agent : It *is* looked at by the Admins
Agent : Believe it or not
You: Ah yes, the forums are good. The addressed an issue with a mission in
a matter of 24 hours. However not being eligible because I recently paid for
my account does not make sense.
Agent : I hear you, and - I don't necessarily disagree at all
Agent : Did you have any other questions for me at the moment?
You: I made a post yesterday in Technical Support and haven't received a
response.
Agent : I see, it is the best I can do
Agent : but I have noted it on my end