Please put paypal payment method back

[Olor]

What the title says. Do you want my money? Please put paypal back. I can't believe you guys cancelled it with zero notice. So angry.

[Atomic_Skull]

What the title says. Do you want my money? Please put paypal back. I can't believe you guys cancelled it with zero notice. So angry.

Paypal will almost always side with the buyer which is probably why SE canceled the Paypal option.

[Calipso]

Seriously. I haven't been able to pay with 5+ different credit cards in MONTHS. Constant error 401. If you want my continued sub after my Paypal crysta is up, fix the 401 crap or re-add paypal -_________-

[DarkStoneDragon]

I'll repost what I posted in the other thread.


They did not inform people that they would be eliminating paypal payment.

I agree 100% because of this my wife and I will never be able to play FFXI again. Why can't SE accept paypal directly?

[Atomic_Skull]

I'll repost what I posted in the other thread.


I agree 100% because of this my wife and I will never be able to play FFXI again. Why can't SE accept paypal directly?

Because if someone files a claim for a refund Paypal will almost always side with the buyer.

[Calipso]

My account actually ran out of time tonight, and I'm still getting 401s. This has been happening since JUNE. The only way I've been able to play was to add crysta with paypal. Judging from the posts across different forums, you're about to lose a decent amount of your playerbase.

[Metaking]

alot of banks reject se, and if it rejects X times it takes them months to fix, if you get rejected once on a new card call your bank tell them its an ok sight and try again before you lock yourself out >.<;

[Calipso]

That doesn't really make sense, as it works on one account but not the other two. Why would it block some accounts but not others? I also had some of these cards set up in the past as a reoccuring subscription, so they've worked in the past. Not to mention same problem with about 5 ccs all linked to different banks. Seriously?

[Stompa]

I agree, I would also like to buy Crysta directly through Paypal, perhaps using some sort of Crysta card system similar to the Ultimate game card / paypal option. Or just direct Paypal-->Crysta.

I don't use my debit cards on the internet, since they were hacked long time ago. And I always use Paypal direct bank debit, when the option exists, which it does just about everywhere.

[Spectreman]

I feel for you guys. Sometimes i wonder if SE wants to be a lucrative company or go like RARE.

[Ataraxia]

I support this forum. Paypal is the best method to pay for all things online and it is safest when using Paypal to shop online. When a company doesn't use Paypal anymore which i hope it's not the case with SE it make you wonder why would they prefer credit cards? I hope this have nothing to do with NSA spying on people for no reason. :/ I hope they bring paypal back soon.

[Olor]

I feel for you guys. Sometimes i wonder if SE wants to be a lucrative company or go like RARE.

I don't understand why they wouldn't ensure that everyone could give them money...

[Camiie]

I'll say this to SE: There are a multitude of MMOs out there that make it VERY easy to pay (even in cases where payment is optional) and manage one's account. Even MMOs that aren't run by multi-billion dollar corporations that have been around since the 70's (in Enix's case) have far friendlier payment options and much better customer service and account management options.

I'm not even having payment issues, but I am dumbfounded by the company's complete and total lack of effort in creating a robust system with an array of convenient options. It really is the absolute least they can do. Square Enix has become a laughing stock in the industry in many ways, which is really sad. Though this is never going to be a highly publicized debacle that spawns countless memes, it's still yet another blemish on SE's sketchy record and certainly isn't helping the company regain its customers' trust.

[TrippyCat]

Fully support the idea to bring paypal back. I have 2 bank cards and 5 credit cards and more than enough money in my bank to cover crysta fees and none seem to work and haven't for over a year now, i was using ultimatepay to pay via ultimategame card and then ukash card once ultimegame card was stopped.

Once my current crysta runs out in two weeks you will be loosing x 10 accounts. Way to go se.

[Atomic_Skull]

I support this forum. Paypal is the best method to pay for all things online and it is safest when using Paypal to shop online. When a company doesn't use Paypal anymore which i hope it's not the case with SE it make you wonder why would they prefer credit cards? I hope this have nothing to do with NSA spying on people for no reason. :/ I hope they bring paypal back soon.

This is exactly why SE eliminated it. Paypal is very buyer friendly which conversely means that they are very seller unfriendly. If a buyer files a claim the seller is pretty much screwed because 95% of the time Paypal will side with the buyer.

[Calipso]

SE didn't eliminate paypal purposefully. It was removed because UP stopped doing whatever it was it was doing. Why they don't use it on their own in the first place is beyond me. It's probably the easiest/fastest way to pay online. I literally can't even remember the last time I shopped somewhere online that didn't have Paypal as an option.

It's just as easy to do a charge back on a credit card as it is to dispute something with paypal - which you would be really stupid to do as it'd cause them to throw a LM-31 in your face.

[bungiefanNA]

Unfortunately, they've been messing with payment for at least 5 years. My JP account stopped accepting non-JP cards in late-2008 or early 2009, so I had to switch to WebMoney (prepaid Japanese cards). After I made that change, they switched to requiring a SquareEnix Account, and you couldn't use WebMoney without a legitimate JP mailing address to convert it to Crysta, so I had to be out of the game for 8 months while fighting for a region change (they wanted to say start all over after taking 8 years to reach max level the first time, just because of moving between regions, and I move every 1-2 years since college). PayPal was how I was getting Crysta once I had my region change, since it was linked to my bank account.

UltimatePay alerted earlier in the year that they were canceling their own prepaid points cards, and I believe last month was the last month to redeem them. They were probably the ones that chose to stop accepting PayPal. Remember that 2-3 years ago we had another payment company option (Click and Buy or somesuch) that everyone hated dealing with. Unfortunately these other payment companies can change their rules without alerting us.

SE needs to get their own Crysta cards out. This reliance on other billing companies, and trouble processing payment cards directly with SE is getting troublesome.

[Pixela]

I highly doubt they will bring paypal back, Square have a long history of doing stupid things that hurt them in the long run....then being surprised when sub numbers lower.

[Camiie]

This should be posted all around the Square Enix offices:

http://www.imagesbuddy.com/images/150/thats-right-our-weakness-is-that-were-stupid.jpg

[Comeatmebro]

Credit card as only form of payment is fine, not much harder to buy a disposable debit than a game card.

Just make it actually work, globalcollect's fraud prevention system is absurd and blocks legitimate people all the time.

Not saying paypal shouldn't be added back, but when people get a half dozen cards blocked and accumulate a month long lockout without even knowing it.. those people aren't likely to come back.

[Comeatmebro]

To clarify, their payment system will block your card under any of the following conditions(possibly more):

-Credit card billing address is too far from current location.
-Credit card billing address isn't in the same country as square enix account.
-Same credit card is being used in multiple square enix accounts(number where this comes into play is unknown, may actually be a $$ quantity thing)
-You're on a known VPN or proxy.

If your cards are being rejected under any of these conditions, WAIT. Each time you get rejected your account(not card) gets blocked from purchasing for a set time period. They're very secretive about how long the block lasts, but Byrthnoth had it racked up to a month at some point so it can be extremely long. If you try again before the block expires, you extend it. Let your block expire(guesswork, but if it fails only try once and then go back to waiting) and retry while not meeting any of the above conditions.

Yes, this is ****ing ridiculous.

Edit: The system applying these checks and blocks is globalcollect, not square enix. SE's support will not be able to help you, and globalcollects support isn't willing to work around them.

[Camiie]

Not to attack you since you're helping, but it's their choice to do business with globalcollect so the blame still lies squarely (puns always intended) with Square Enix. I'm sure SE is well aware of how they function, and I can only assume wholeheartedly approve of their methods.

[Pixela]

The usual way of things is that we are all so stupidly addicted we will complain and find a way around it so Square won't have to do anything. If all of us having issues simply stopped until it was fixed they would fix it, but most won't do that.

[Spectreman]

I support this. It's 2014 and i can't believe SE still doesn't have a paypal method for non credit card users.

Though i have CC i understand how bad should be for those who want to get into FFXI and dont or those who can only pay through paypal.

[Suteru]

FYI SE didn't cancel Paypal, the owners of UltimatePay did.

[Camiie]

FYI SE didn't cancel Paypal, the owners of UltimatePay did.

Completely irrelevant. This is SE's game. The players are SE's customers. The customers can no longer pay SE through a perfectly valid and widely accepted method of payment. It's SE's responsibility to make sure that they can collect payment from their customers, and if their business partner can't get the job done then SE needs to find a new partner or handle it themselves.

[Stompa]

Basically people saying there should only be credit card option, are missing the point. Yes you could have credit card option only. You could make the only payment option being the use of carrier pigeons delivering your cash payment by flying through the air for hundreds of miles with your money in their little beaks. But that would exclude a lot of customers, lol.

I paid for FFXI by a U.K. debit card VISA, in England, from 2004-->2011. My card was hacked in 2005~ when I bought a wardrobe from a mainstream reputable online furniture shop, and one of the workers there was skimming all the CC and user ID templates from the database. He took quite a lot of money from my account, and from the accounts of about 400 other people. But after that I never used my debit card online again. However I kept my FFXI payments going via debit card, for 6~7 years, as I had already set this up.

In 2011~ FFXI stopped accepting bankcards/accs and said you have to use Click and Buy. And so I typed my details into Click and Buy. The next day my bank cards were frozen by the bank. I got a letter from the bank ; "we have frozen your cards for security reasons, as your card was used on Click and Buy, a service that is "redflagged" under the ID Fraud category. This bank does not allow clients to use any redflagged security risks. If you come down to the bank branch, we will issue you new cards with new numbers."

I then started paying using Ultimate Game Card, paying direct bank debit via Paypal. This has been 100% easy and convenient for me, and SECURE.

Also as I work internationally, I am not always at home in the UK where my bank cards are based. Some countries are not accepted by the FFXI debit card entry box. So if I am working abroad in certain countries, I can not use the system, unless I was using Paypal which is a worldwide payment system. Paypal is very easy and secure = "quality of life."

:cool:

[Catmato]

Why is it that SquareEnix makes it so hard for people to give them money?

[Stompa]

Why is it that SquareEnix makes it so hard for people to give them money?

Playing any online game, requirements should be;

1) You have money in the bank.
2) You have a valid globally accepted payment method, such as Paypal.
3) You obey the game's TOS and rules set out by the game producer.
4) You are courteous towards fellow players, ie. other customers.

I just ticked all 4 boxes, and yet I know my preferred globally-accepted payment option, Paypal, is not accepted, and I will have problems with my direct-to-SE bank payments again, because I get random error messages when I use my in-credit bank account and legit debit cards on SE Acc Management, random error messages and random lockouts from the game because of it. Plus I don't want to use my debit cards online *anywhere* after the stuff thats happened to me, so I would prefer Paypal.

:confused:

[Kadian]

i use Paypal since i don't have a credit card, i just have a debit card..

[Metaking]

i pay with mine through a debit so that shouldt be an issue, i did have to get my bank to put them on an ok list tho

[Olor]

SE reps could at least have the courtesy to respond to members of their playerbase who will no longer be able to (or unwilling to jump through the hoops to) subscribe when their crysta runs out.

[Jeanna]

SE reps could at least have the courtesy to respond to members of their playerbase who will no longer be able to (or unwilling to jump through the hoops to) subscribe when their crysta runs out.

Even jumping through hoops (
- 2 conversations with SE support and an email ticket open with them
- 3 convos with my bank
- 2 convos with Global Collect
- going out and buying a prepaid visa specifically for this)

the best I was told to wait 30 days and try again, and just pray/hope that my CC works then. No word or reasoning as to why my CC was declined in the first place.

Seriously, do you guys not like having subscriptions or what? Can we get some sort of response somewhere to let us know if you're actually gonna fix this problem or if we should just stop wasting our time/effort >:(

[Stompa]

Even jumping through hoops (
- 2 conversations with SE support and an email ticket open with them
- 3 convos with my bank
- 2 convos with Global Collect
- going out and buying a prepaid visa specifically for this)

the best I was told to wait 30 days and try again, and just pray/hope that my CC works then. No word or reasoning as to why my CC was declined in the first place.

Seriously, do you guys not like having subscriptions or what? Can we get some sort of response somewhere to let us know if you're actually gonna fix this problem or if we should just stop wasting our time/effort >:(


Any notion that all this inconvenience is for my enhanced security, went out of the window during the Click&buy incident. I've been a customer at my Bank since 1988. I have always been in credit, never any problems relating to my own financial conduct. Except the time I tried to pay for FFXI with Click&buy, when I had to go down to the bank after they cancelled my cards because C&B was a "redflagged" security risk at my bank.

After that, and the numerous times Globalcollect has /kicked my in-credit bank account and valid Visa Debit cards, for no reasons at all, and the migraines I got during that process, every time I use the SE Account Manglement System I feel a sense of dread, like I shouldn't even be trying to use my perfectly good bank account. Its like I'm made to feel bad just because I'm trying to pay money for this game.

With Paypal / UGC, it was just click-click and a polite "Thankyou!" message and courteous email. I will miss those easy and pleasant Paypal / crysta payments.
:cool:

[Jeanna]

Oh my.. don't even get me started on C&B.. dudes charged me ~130 bucks one day after a few attempts saying my cc was declined and the transaction didn't go through. Never got my money back (or the crysta I was ordering) and was scared to do a chargeback because of the nightmare banning it can cause. :/

Seriously, how hard is it to use a reputable and reliable source for transactions?

[Comeatmebro]

It just comes down to treating us like customers instead of potential scammers. Nobody wants to get their account LM-31ed doing chargebacks, a couple from people who quit is an acceptable risk. Other game companies aren't scared to accept credit cards directly. You're losing more money from people who are unable to pay than you're making by having globalcollect assume chargeback liability.

If someone has a valid credit card, charge the shit and activate the account. You don't need globalcollect, a company of your magnitude can handle payment processing.

[Jiyou]

I don't even get why SE removed the Playspan payment option completely. As far as i am aware Ultimate Points and Paypal are distinct things. So is PaySafeCard, which was what i used to do add crysta on my account. Considering i dont have a CC im pretty much screwed so tysm SE, another brilliant decision!

[Kadian]

me too Jiyou, haven't been on in 2 weeks