red mog pell not received

[seaniemike]

I had an active account between the 17th and 30th but didnt receive a red mog pell, dunno what else to do, so im posting here.

[gregchiro2013]

They are giving out on last name basis. My last name starts with "S" and I have not received one yet. Might take a week or two.

[Boretalith]

Greetings seanimike!

At this time, all the pells should have been sent out to customers.
Would you mind providing the following information?

Did you have an active subscription between July 1 and August 31, 2014?
Did you log into your character during this time?
Have you transferred worlds since August 31, 2014?

[Mitruya]

I haven't received one either and as far as I know I met all requirements.

[seaniemike]

I bought a new copy on the 15th of aug, and have been playing since