Festive Moogle Not Accepting Green Mog Pells

[Jaxx]

Platform : Windows

The GMs told me to fill one of these out for this problem. The festive moogles do not accept my Green Mog Pells; and say nothing when traded. If I talk to them normally, they mention a line or two about Gold Mog Pells. I tried all 3 nations festive moogles and logging in and out for each with no luck.

[Boretalith]

Greetings Jax!

At this time, all the pells should have been sent out to customers.
Would you mind providing the following information?

Did you have an active subscription between July 1 and August 31, 2014?
Did you log into your character during this time?
Have you transferred worlds since August 31, 2014?

[dvnix100104]

I have tried to trade one of my green mog pells as well and have the same issue.

My answers to Boretalith's questions are:
1. yes
2. yes
3. no

[Boretalith]

Thank you dvinx100104!

Go ahead and submit a request in-game to speak with a GM to continue this investigation. Make sure to include the information you provided.

[dvnix100104]

Me too? I started an in-game request once and was told to post here.

[Mnejing]

You know the GM's questions is referring to the Red Mog Pell right?

[dvnix100104]

Platform : Windows

The GMs told me to fill one of these out for this problem. The festive moogles do not accept my Green Mog Pells; and say nothing when traded. If I talk to them normally, they mention a line or two about Gold Mog Pells. I tried all 3 nations festive moogles and logging in and out for each with no luck.

No, he's speaking of the Green mog pell...

[Mnejing]

No, he's speaking of the Green mog pell...
He is not..

First statement and all questions are irrelevant (basically asking if OP were eligible for the Red Pell)
For the green pell you simply had to log in during the Campaign period Sept 10th - 17th.

It is the reason why the GMs are sending you back here to report the problem instead, as he is thinking you didn't receive the Red pell.