[EU] PlayOnline Technical Difficulties (Aug. 8)

[NOC_EU]

Currently, we are experiencing technical difficulties wherein players are unable to connect to PlayOnline or log in to the FINAL FANTASY XI official website.

We ask for your patience as we investigate this issue and resolve it in a timely fashion.

Additionally, to better address this issue, we have temporarily disabled the World Transfer Service.
We apologise for any inconvenience this may cause.

[Date & Time]
Aug. 8, 2014 from 15:47 (GMT)

[Details]
- Unable to log in to PlayOnline
- Unable to connect to the FINAL FANTASY XI official website

[Cause]
Under investigation.

[Affected Services]
PlayOnline

* Edited on Aug. 8, 2014 at 18:20 (GMT)
Added details about being unable to use the World Transfer Service.

[NOC_EU]

At the following time, we experienced technical difficulties preventing players to log in to PlayOnline or connect to the FINAL FANTASY XI official website.

We are pleased to announce that the issue has been resolved, and we apologise for any inconvenience this may have caused.

* With recovery operations complete, we have re-enabled the World Transfer Service.


[Date & Time]
Aug. 8, 2014 from 15:47 to 19:39 (GMT)

[Details]
- Unable to log in to PlayOnline
- Unable to connect to the FINAL FANTASY XI official website.

[Cause]
Network equipment issue.

[Affected Services]
PlayOnline