[NA] PlayOnline Technical Difficulties (Aug. 8)

[NOC_NA]

Currently, we are experiencing technical difficulties wherein players are unable to log in to PlayOnline or connect to the FINAL FANTASY XI official website.

We ask for your patience while we investigate this issue and resolve it in a timely fashion.

Additionally, to better address this issue, we have temporarily disabled the World Transfer Service.

We apologize for any inconvenience this may cause.


[Date & Time]
Aug. 8, 2014 from 8:47 (PDT)

[Details]
- Unable to log in to PlayOnline
- Unable to connect to the FINAL FANTASY XI official website

[Cause]
Under investigation.

[Affected Services]
PlayOnline


* Edited on Aug. 8, 2014 at 11:20 (PDT)
Added details about being unable to use the World Transfer Service.

[NOC_NA]

During the time below, we experienced technical difficulties wherein players could not log in to PlayOnline or connect to the FINAL FANTASY XI official website.

We are pleased to announce that the issue has been resolved, and we apologize for any inconvenience this may have caused.

* With recovery operations complete, we have re-enabled the World Transfer Service.


[Date & Time]
Aug. 8, 2014 from 8:47 to 12:39 (PDT)

[Details]
- Unable to log in to PlayOnline
- Unable to connect to the FINAL FANTASY XI official website.

[Cause]
Network equipment issue.

[Affected Services]
PlayOnline