POL-5311 Problem Please help

[Atomic646]

NVM delete plz

[Elysianne]

Enter your square enix acct info that you use to log into the forum with. I was having this issue too.

[Komori]

Enter your square enix acct info that you use to log into the forum with. I was having this issue too.

Enter it where? I don't have any Square Enix ID or Password options up. Just asks for my member's password and playonline password and then won't let me through because of the error.

[Elysianne]

when you enter your member password, click settings and it'll bring up the screen where you enter your SE id then click ok and then enter your SE password.

[Komori]

Ok, thanks. I've got it working.

[Satyr]

This is not working for me ... I did what yall said ... entered my info properly and nothing ... and now I am stuck with the "you have entered an incorrect password 3 times now try again later" I don't understand why everything relating to this game has to be so damn complicated.

[Pokoyo]

same problems here too... it looks like ive chaged something when signing up to the forums, changed my password or something without realising.. i emailed support center and they came back with

"all the servers are up, please continue to try"

that didnt really help after i explained the whole situation... !... anybody got any ideas ?

ive double checked my POL id and passwords, checked my SE account id and still cant log in ! :( :(

[thegodofwar]

I cant either. I have my POL name/id/password, then i put my SE name in the box, though I do not have a security token. Nothing's working...

[Bigtaru]

For those still having trouble, Click settings and under square enix id put your id. Then enter your password for the forums, I also had a problem where i had to reenter my playonline password.

[Wolfjorg]

It is now 9pm edt and my sons acct will not let him log on, and we have tripled quadrupled checked everything and it's all right, but will not him log in.