pretre
12-17-2013, 05:36 AM
I like the new roe system and I was exited to come back to ffxi but since se changed the payment method I just cant get them to except my money lol. there are atleast 2 other people in the same situation as me that I know of. iv spoke to se 3 times about it now and the best I got was please send photo of your debit card to us o.0. I tried to sign up to the ultimatepay thing and its asking me questions like name of your company and yearly income se are going to lose people just because they payment method is not working for some people.
Kimjongil
12-17-2013, 05:41 AM
That website sucks for gamecards. Offgames sells the gamecards online and works ok. Se has screwed up its paypal and credit card online thing tbough. Its very frustrating.
Furlamseere
12-22-2013, 08:46 AM
Greetings,
While we do appreciate that you have brought our attention to the trouble you experienced, the amount of information provided is insufficient for us to conduct an investigation into the cause of the trouble and how we can resolve it. To help provide some insight into the information we find valuable for looking into and resolving these errors, you can go to the Welcome to the "In-Game Bugs" Forum! to find out what information we do need and why that information is important. There is also a template that we provide for reporting Bug Report Template. We are certainly not going to require strict adherence to the templates, but they do help show the information we find important for those reports in an easy to fill out format. As long as the information is provided, however, feel free to use the format that feels most comfortable and informative to you.
We are looking forward to getting more information from you so we can look into this error and try to resolve it. Thank you for taking the time to provide more information about this error, and for continuing to support FINAL FANTASY XI.
-Furlamseere