Emergency Maintenance 7/17/13

[Masamune11]

If we participated in a wildreive where the evaluation was not taking place can we be compensated by a GM? I joined a wildreive at 55% and participated for 2 hours. I received no evaluations nor an item even though I participated throughout. This was my first time defeating the Naakual. Got a mere 36 Bayld after it was done. Could I get my bayld back or anything of the sort? Or in situations like this, is the player out of luck? I'm assuming the latter, but I thought I'd ask.

[Daemon]

If we participated in a wildsreive where the evaluation was not taking place (joined at 55% and participated for 2 hours. Received no evaluations nor an item even though I participated throughout. First time defeating the Naakual. Got a mere 36 Bayld after it was done) Can we be compensated by a GM or anything of the sort? Could I get my bayld back or anything of the sort? Or in situations like this, is the player out of luck? I'm assuming the latter, but I thought I'd ask.

Ouch. I bet at this moment you wished the server room was on fire.

I still think its the interns fault.

[Daemon]

Technically you did already pay and participate. Regardless of whether you got any items or not. Emergency maintenance to return your Bayld would be like asking the heavens to rebuild your house and give you everything you owned that was destroyed in a hurricane, tornado, flood, fire, etc back. SE would have to also compensate those who entered dynamis, salvage and all other areas if they have to compensate those who entered Wildkeepers reive.

I know it's unfair. I mean the amount of time it took to save Bayld to even participate in Wildkeepers Reives, maybe if enough people complain, community reps and devs could possibly grace us with an answer.

I wouldn't hold your breathe on it though. Personally I never participated in WR. I mean this isn't the first time an emergency maintenance happened. In fact it always happens often after a new update.

Edit: To either compensate others for all things or to do a personal rollback on every single server sounds like too much work for SE and the Dev team. They maybe too busy trying to fix the problem that caused them to shut the server down for maintenance. I just don't see them going into panic mode to answer the thousands of players one at a time to find out who needs to be reimbursed.

[Demon6324236]

Emergency maintenance to return your Bayld would be like asking the heavens to rebuild your house and give you everything you owned that was destroyed in a hurricane, tornado, flood, fire, etc back.No, you are comparing an act of nature against man to an act of man against man. SE has every ability and reason to compensate players for their errors, nature can not be said the same about.

There is no reason not to compensate players, it will only anger more people. We have enough angry people on this game as it is right now, and enough people quitting, we do not need more of it simply because they refuse to compensate players for their ill warned maintenance to fix their errors, us players did nothing wrong in any way shape or form, and yet are expected to take all of the punishment for this problem.

[Masamune11]

Technically you did already pay and participate. Regardless of whether you got any items or not. Emergency maintenance to return your Bayld would be like asking the heavens to rebuild your house and give you everything you owned that was destroyed in a hurricane, tornado, flood, fire, etc back. SE would have to also compensate those who entered dynamis, salvage and all other areas if they have to compensate those who entered Wildkeepers reive.

I know it's unfair. I mean the amount of time it took to save Bayld to even participate in Wildkeepers Reives, maybe if enough people complain, community reps and devs could possibly grace us with an answer.

I wouldn't hold your breathe on it though. Personally I never participated in WR. I mean this isn't the first time an emergency maintenance happened. In fact it always happens often after a new update.

Edit: To either compensate others for all things or to do a personal rollback on every single server sounds like too much work for SE and the Dev team. They maybe too busy trying to fix the problem that caused them to shut the server down for maintenance. I just don't see them going into panic mode to answer the thousands of players one at a time to find out who needs to be reimbursed.

I mostly agree with you. Yeah it would be a pain...but maybe not? Would it really be that hard for them to narrow down the specific people who participated in wildreives the past two days and toss them 75K bayld? I mean, even if it wasn't me getting the bayld, I could care less if everyone affected got 75K bayld (regardless if they got an item or not). It's not going to break the system. Clearly wishful thinking. GMs get paid to tell us sorry.

[Daemon]

No, you are comparing an act of nature against man to an act of man against man. SE has every ability and reason to compensate players for their errors, nature can not be said the same about.

There is no reason not to compensate players, it will only anger more people. We have enough angry people on this game as it is right now, and enough people quitting, we do not need more of it simply because they refuse to compensate players for their ill warned maintenance to fix their errors, us players did nothing wrong in any way shape or form, and yet are expected to take all of the punishment for this problem.

Hey DJ I'm not disagreeing about deserving a compensation at all. But if you read what Masamune11 posted in his first comment. He did in fact say he joined at 55% and played for 2 hours.

I also do believe its unfair to those who spent time earning assault points to purchase a Ki to enter salvage only to be kicked off the server because of an emergency maintenance.

We cannot predict the outcome of a natural disaster just the same as human error and we cannot predict when a problem is going to occur on the server, hence why I used the example to begin with.

Yes I agree there are many angry customers. Many do want to rage quit. But I believe that SE cannot be blamed for every single problem that they are making effort to fix. Blame them for stuff that they don't fix or implement when promised.

Yes blame them for losing time over such a reason as this. But if SE did not respond to such a question years ago for the same reason, im just stating the obvious. This isn't the first time we had an emergency maintenance. This isn't the first time people lost Bayld for entering WildKeepers Reives. And this isn't the first time we all had such maintenance happen after a new update.

[Daemon]

I mostly agree with you. Yeah it would be a pain...but maybe not? Would it really be that hard for them to narrow down the specific people who participated in wildreives the past two days and toss them 75K bayld? I mean, even if it wasn't me getting the bayld, I could care less if everyone affected got 75K bayld (regardless if they got an item or not). It's not going to break the system. Clearly wishful thinking. GMs get paid to tell us sorry.

Think about the process it takes for GM team to help those who had their accounts hacked.

Now think about each and every single player who entered WildKeepers Reives, salvage, Dyna, BCNM, used pops for Abyssea, Sea, Used Displacers voidwatch, How many players wasted 3 Kis and displacers and entered PW, paid gil to enter WoE although its only 1K...

Now imagine how many people that would be on every single server.

I'm sure they would have to interview and investigate each and every single player who requested compensation.

[Daemon]

Lol here is an emergency maintenance announcement from 2004

FINAL FANTASY XI 02/26/2004 05:00 [PST] Emergency Maintenance Due to Technical Difficulties Notice FINAL FANTASY XI will be unavailable due to emergency server maintenance at the following time. During this period, FINAL FANTASY XI will be offline. We apologize for any inconvenience. Due to the limited time given for per trial, please avoid exploring Dynamis before the maintenance starts. We do not compensate any lost in this case. [Date & Time] 02/26/2004 from 10:00 to 13:00 (PST) *Maintenance time is subject to change. [Maintenance Details] Fixed the below technical issues: - Issues regarding the Paralyna spell not removing the paralyzation effect of certain monsters' weapon skills. - An issue where no experience would be gained when certain monsters self-destructed. - An issue where under certain circumstances, monsters would not vanish after their hit points fell to 0. - An issue regarding the unobtainablity of a "vial of shrouded sand" while undertaking a certain Windurst mission. [Affected Services] FINAL FANTASY XI

[Anjou]

No, you are comparing an act of nature against man to an act of man against man. SE has every ability and reason to compensate players for their errors, nature can not be said the same about.

There is no reason not to compensate players, it will only anger more people. We have enough angry people on this game as it is right now, and enough people quitting, we do not need more of it simply because they refuse to compensate players for their ill warned maintenance to fix their errors, us players did nothing wrong in any way shape or form, and yet are expected to take all of the punishment for this problem.

AMEN TO THIS

[Daemon]

AMEN TO THIS

And I was one of those people who thought I deserved to have my entire account restored after not paying for 3 months when SE deleted my account losing 7 jobs 75 when that was the cap and multimillions of gil worth of gear. Yet I couldn't argue with SE since they did state it in their policy that it would happen.

Edit: So you guys are not the only one who thinks its unfair. I just learned to deal with it and move on. And yeah at that time it took a couple of years to earn all of that.

[Anjou]

And I was one of those people who thought I deserved to have my entire account restored after not paying for 3 months when SE deleted my account losing 7 jobs 75 when that was the cap and multimillions of gil worth of gear. Yet I couldn't argue with SE since they did state it in their policy that it would happen.

Edit: So you guys are not the only one who thinks its unfair. I just learned to deal with it and move on. And yeah at that time it took a couple of years to earn all of that.

You think you're entitled to getting your account back for being inactive? I wanted my stuff back after I was -hacked- but I didn't get my help, don't even go there when it comes to 'fairness' and thinking you've got it worse than others, because truth be told there's always someone taking it up the ass more brutally than you and the next guy before you.

[Daemon]

You think you're entitled to getting your account back for being inactive? I wanted my stuff back after I was -hacked- but I didn't get my help, don't even go there when it comes to 'fairness' and thinking you've got it worse than others, because truth be told there's always someone taking it up the ass more brutally than you and the next guy before you.

And you definitely took my post the wrong way. I WAS that guy who had it worse than the op, therefore stated that although I know it's unfair, I learned to deal with it and move on.

I can't even be sarcastic lol.

Op said he lost Bayld after playing 2 hours in WildKeepers reive due to emergency maintenance... Hmmm I lost over 2 years working on an entire account with multi millions of gil worth of items, subscription fees I paid to play. And you are telling me off as if I'm whining. If you got hacked, then you must've done something illegal to subject yourself to being hacked because I've never in my life got hacked in any game except once when I trusted someone who send me a download filed encrypted with a key logger that emailed him my password and account info upon login.

And this is how drama begins.

Recap: No I was not whining about my account being deleted. I was letting the OP know that SE covered their tracks by warning people there will be no compensation due to emergency maintenance. Morale of my story? You had it bad, yes I agree it's unfair. I had it worse so I understand where you are coming from. However nothing can be done accept to move on and forget about it.

[Demon6324236]

Just cause you got screwed before does not really make it any more right to say they should deal with getting screwed, if anything you should be more sympathetic and agree something needs done, so less people are treated this way.

[Daemon]

Just cause you got screwed before does not really make it any more right to say they should deal with getting screwed, if anything you should be more sympathetic and agree something needs done, so less people are treated this way.

Well DJ if SE was unwilling to help both me and Anjou and many others even though SE already stated their policy. What more can be done? Complain? Hope the community reps or devs will consider changing their policy? Waste your breathe posting after every single emergency maintenance the same complaints that have been made like a broken record since the first emergency maintenance ever to happen since day 1? Atleast I tried to be respectful, kind and encouraging about it rather than be flat out rude.

[Anjou]

Well DJ if SE was unwilling to help both me and Anjou and many others even though SE already stated their policy. What more can be done? Complain? Hope the community reps or devs will consider changing their policy? Waste your breathe posting after every single emergency maintenance the same complaints that have been made like a broken record since the first emergency maintenance ever to happen since day 1? Atleast I tried to be respectful, kind and encouraging about it rather than be flat out rude.

I just want to make this 100% clear with you Daemon:

1.) I have -never- considered doing -anything- illegal, I always make sure everything I do is by the book. I got hacked because of a former friend telling a guy about the stuff on my account. Don't -ever- insinuate that I do illegal activity in a video game that in several years will become moot.

2.) I know how you feel on your whole account loss, I had nearly 5 jobs at 75, killed Odin, had full Valhalla and a hofud. Had all sorts of stuff you will hardly EVER see people have these days, and now that's all gone. Tons of days farming nm's for things like Algol, Rafael's Rod. The point of number 2 is because you had a chance to reactivate your account, I lost mine within the blink of an -eye- I tried to contact SE, but they ended up losing my claim and I won't ever get my help.

[Daemon]

I just want to make this 100% clear with you Daemon:

1.) I have -never- considered doing -anything- illegal, I always make sure everything I do is by the book. I got hacked because of a former friend telling a guy about the stuff on my account. Don't -ever- insinuate that I do illegal activity in a video game that in several years will become moot.

2.) I know how you feel on your whole account loss, I had nearly 5 jobs at 75, killed Odin, had full Valhalla and a hofud. Had all sorts of stuff you will hardly EVER see people have these days, and now that's all gone. Tons of days farming nm's for things like Algol, Rafael's Rod. The point of number 2 is because you had a chance to reactivate your account, I lost mine within the blink of an -eye- I tried to contact SE, but they ended up losing my claim and I won't ever get my help.

Ok but you insinuated as if I was whining when I wasn't. I was just letting the OP know that he was not the only one who got screwed that some of us had it worse so he is not the only one. I am 100% legit too, so I know how you feel. I've made stupid mistakes too and that's why I am much more careful when playing any online game. It is the reason I never install Skype or any other programs on my computer after being hacked by someone I thought was my friend.

And no I never did have the opportunity to reactivate my account because during the time mine got deleted, SE never had the offer to allow people a chance to reactivate your account. So yes mine was gone in a blink of an eye.

[Anjou]

Then if we're both agreed SE needs to focus on helping the people that is keeping their employees paid, I think we should at least make them realize that we're human beings and not drones mindlessly buying and being satisfied customers, because from what I've been reading, hardly anyone is satisfied with how any of this is being handled.

[Daemon]

Then if we're both agreed SE needs to focus on helping the people that is keeping their employees paid, I think we should at least make them realize that we're human beings and not drones mindlessly buying and being satisfied customers, because from what I've been reading, hardly anyone is satisfied with how any of this is being handled.

Which I totally agree with you but you can only bring up this topic so many times in the past decade only to be left unanswered..seriously lets be real here for a second? Do you think if SE intended to compensate every single player over 1 emergency maintenance let alone every single emergency maintenance. Wouldn't they have done it already by now?

[Daemon]

SE already has way too many problems that everyone complains enough already yet for every 1 problem that gets fixed how many more problems multiply from it? To me there are way more bigger issues at hand that a company with a small DEV team is busy working around the clock has to worry about and we are only talking about 1 game here. Final fantasy XI is not the only game the company is busy focused on 24/7. DEV team are human beings too and they are not drones who can fix every single problem in 1 day from every single players point of view of how they believe should alter the game. Yeah I disagree with a lot of decisions the company makes but there has to be a line drawn somewhere on how much we complain rather than give them credit and understanding for their hard work.

We can sit here everyday trashing the Devs but atleast have some courtesy to understand that they cannot solve every problem on a daily basis.

And yes i believe some of these policies are set for a reason to begin with so to provide a sense of control on how much more extra work the Devs need to do that are not killing anyone who can see past the bigger issues that the devs are busy working on. While I agree it's unfair losing all that time working on things like earning Bayld for WildKeepers Reives, put your shoes in the Devs place for a second. They are probably in panic mode hoping to find out what the problem is and making sure the errors big enough to shutdown the entire sever can be quickly fixed so thousands of players won't go on a rage quit/ flood the forums with endless complaints breathing down their necks for human error in hopes of defeating the problem so they can bring the servers back up quick as possible.

[FrankReynolds]

They could easily query the players who were in the reives at maintenance start and insert say 25k bayld in their accounts. Figuring out how much everyone paid and refunding exact amounts might be a little more of a chore, but figuring out who was where is a simple task.

[Laraul]

From 2:45 to 3:00 (PDT) / 9:45 to 10:00 (GMT), we will be performing emergency maintenance on the "Yahse Hunting Grounds" "Ceizak Battlegrounds" "Foret de Hennetiel" "Yorcia Weald" "Morimar Basalt Fields" "Marjami Ravine" "Sih Gates" "Moh Gates" "Cirdas Caverns" and "Dho Gates" areas. During maintenance, users will not be able to enter the area in question. Please be sure to move to another area or log out before maintenance begins.

That was announced at 1:35 (PDT), and was the earliest warning given. He said it took two hours.