Getting Trapped in Fracture

[Frapp]

Platform: Windows
ISP: Cox Communications
Type of Internet Connection: Ethernet
Internet Connection Speed: Unknown
Date & Time: May 11th 2013
Frequency: Twice, possibly more. Alliance members mentioned the same happening to them.
Character Name: Allslove
Race: Hume F
World: Ragnarok
Main Job: COR 99
Support Job: RNG
Area and Coordinates: Ceizak Battlegrounds / Cirdas [U]
Party or Solo: Alliance 18 members
NPC Name: None
Monster Name: none
Steps:

1) Enter Fracture
2) Try to leave

What is happening:

The animation for being teleported from the area plays, but then you get stuck with a black screen while the music continues to play. The ability to type, check inventory, browse menus remain. Chat is disabled. I actually managed to successfully submit a GM report on the first occurrence. In order for it to resolve itself, you either need to wait for or force a disconnect.

Additionally, disconnecting in the Fracture produces similar effects.

[Skirata]

Hello Frapp,

Thank you for posting your concern over getting a black screen when trying to exit these zones. Though this would be more of a Technical Issue. So in order to get this issue resolved for you as quickly as possible we will go ahead and move this thread over to the Technical Support section of the forum. Also for the issue you may want to provide the following information so they can best resolve this for you.

Details:
Steps:
1. Enter Fracture
2.Try to leave

The animation for being teleported from the area plays, but then you get stuck with a black screen while the music continues to play. The ability to type, check inventory, browse menus remain. Chat is disabled. I actually managed to successfully submit a GM report on the first occurrence. In order for it to resolve itself, you either need to wait for or force a disconnect.

Additionally, disconnecting in the Fracture produces similar effects.
Date & Time:May 11th 2013
Frequency:Twice
PC Manufacturer & Model Number:
OS:
Graphics Card:
ISP:Cox Communications
Type of Internet Connection:Ethernet

Thanks again and take care.

[SE_Chris]

We would like to apologize for the problems you are experiencing, and we can offer a few suggestions to try to assist you in resolving this problem.

Suggestions:
1. Check to make sure you have properly configured or turned off any of the following: Routers, Proxy Servers, NAT Servers, Internet Connection Sharing services.
2. If you are using any kind of software/hardware Internet Sharing service/device the following ports need INCOMING access to your PC: TCP 1024 - 65535, UDP 53, and 50000 - 65535. Also, check to make sure that the ports mentioned are not blocked by your ISP for INCOMING access. Proper configuration of any of the above items mentioned should be done by following the instructions in the software/hardware manual or calling the manufacturer's technical support.
3. If you are using a router, and have configured that router for port forwarding, temporarily bypass that router and connect directly to the modem.
4. Wireless connections can tend to cause issues with connecting to FINAL FANTASY XI. Attempting to connect on a wired connection might resolve the issue.

Please take note of the following:
• Proxy servers, and satellite connections are not supported and do not work correctly with FINAL FANTASY XI.
• Your router may require that you use a PC to configure your network settings. For more information about how to configure your network settings, please refer to the instruction manual that came with your router or contact the manufacturer directly.
• If your Internet Service Provider (ISP) specifies a DNS server, you need to make sure to configure your settings to allow packets to pass through UDP Port 53 as well. For more information, please refer to the instruction manual for your router or the information provided by your ISP.