SEEKERS OF ADOULIN -- Order Details, having a problem!

[Krashport]

There is no download LINK and I did not receive a registration code.

http://www.playonline.com/ff11us/imgs/info/infic00.gif http://www.playonline.com/ff11us/imgs/spacer.gif Registering the Expansion Pack "Seekers of Adoulin" (http://www.playonline.com/ff11us/polnews/news21940.shtml)

^LINK above says; -Registering "Seekers of Adoulin," at your earliest convenience.




In the e-mail I've received the Full Header --- Received-SPF: permerror (encountered permanent error during SPF processing of domain of digitalriver.com) seems like this could be a problem, there is an attachment to this e-mail that I can not be opened.

[Okipuit]

This is normal that we send out the steps and instructions ahead of time, and the registration code and download link will be sent separately later tonight.

[Krashport]

Thanks for explaining Okipuit you're awesome! Thought I was doing something wrong, glad to hear I wasn't and will wait patiently now. :D

[Evilkairi]

I got email whit music box code but when i tried it said it was invalid, is this normal too?

[Calamity]

I got email whit music box code but when i tried it said it was invalid, is this normal too?

"To show our appreciation for your support, we are sending you a code that will allow you to download the exclusive "FINAL FANTASY XI - Musicbox Adventures" digital music album from our Square Enix Online Store.

Follow the Promo URL below and then enter the code below on our online store to download your free copy any time after 3/26/2013 12:00am (PDT)."

[Marvolo]

Hello
Ive just purchased the online digital download game from digital river as well, just to make sure, the digital version isnt available for download yet? as there is no link to download the game at all or no registration code in the email.. am i to understand it will be out later this evening or something? Thanks

[Evilkairi]

music box available to download now

[Marvolo]

yes but what about the actual game itself and registration codes?

[SMD111]

i got my reg code bout not the download what is going on

or the code for my shirt

[pim-ptarutaru]

yes but what about the actual game itself and registration codes?
Just got my codes and registered. Also got my music box code and was able to download that. Still no download for the game though =/

[pim-ptarutaru]

i got my reg code bout not the download what is going on

or the code for my shirt

got my all my codes just no game client download =/ but it let me get my hat and music box done

[Marvolo]

Umm not entirely sure because I haven't even received my codes even tho I've paid should I be worried?

[SMD111]

all i got was the 5 4 digit codes to activate the game and the link and code for the mp3's no link to the download and no code for my bonus gear(hat/shirt)

heck i dident even get the code for the loyalty points

[BST]

I got a link to download, its 5.35GB for the Collection. 1 hour~ @3.6MB :o

[Darkshade]

all i got was the 5 4 digit codes to activate the game and the link and code for the mp3's no link to the download and no code for my bonus gear(hat/shirt)

heck i dident even get the code for the loyalty points

Same here. 20 digit adoulin code, no music box, no chocobo tshirt/hat. Most importantly, no download.

[SMD111]

I got a link to download, its 5.35GB for the Collection. 1 hour~ @3.6MB :o

lucky you
i bet you dident go through squares site then

when i try to find my download this is whet the site says


1 FINAL FANTASY XI: ULTIMATE COLLECTION SEEKERS EDITION [PC DOWNLOAD]

Processing serial number or unlock code.
PC Download
Electronic Download

Visit Square Enix MEMBERS at http://member.square-enix.com/na/ to redeem your loyalty points! The code to redeem your loyalty points can be found under the Unlock Code above.

Please go to theFINAL FANTASY XI: ULTIMATE COLLECTION SEEKERS EDITION product page on the Square Enix store for installation instructions found under the ACTIVATION tab.

http://store.na.square-enix.com/store/sqenixus/en_US/pd/productID.264017000

and
i got this
Processing serial number or unlock code.

i did not get this
PC Download
Electronic Download
The code to redeem your loyalty points can be found under the Unlock Code above

also this is the email i got for my code


Thank you for ordering on Square-Enix, Inc.. The product that you preordered is now available.

Order ID: ????????????
Product ID: ??????????
Product Name: FINAL FANTASY XI: ULTIMATE COLLECTION SEEKERS EDITION [PC DOWNLOAD]
Release Date: March 26, 2013



Digital Rights: xxxx xxxx xxxx xxxx xxxx


If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Square-Enix, Inc. Customer Service
www.findmyorder.com

and yes i checked my spam folder that ware my activation code was

[wildsprite]

I got the seekers edition but the chocobo shirt code is coming up as expired, is this because the content isn't released yet?

[Metaking]

same as you wild, and i figure thats the issue watch it cause a 20 hour maintenance tho >.>

[wildsprite]

oh maan I really hope we don't get a huge maintenance, my event LS has plans and that would really suck, but if it happens I wont really be that surprised, just disappointed they weren't better prepared for this

[Lucialynn]

got same as you SMD111
only 2 buttons on the page, process cacnellation and veiw invoice
and well not gonna cancell, and I viewed invoice

still no download link, still saying
Processing serial number or unlock code.
PC Download
Electronic Download

been refreshing page now and then also
got e-mail at 3:09 am EDT, it is now 4:13 am EDT, still waiting for dl link
never got codes for shirt and hat
got code for music box and dl'd that already

[SMD111]

been refreshing page now and then also
got e-mail at 3:09 am EDT, it is now 4:13 am EDT, still waiting for dl link
never got codes for shirt and hat
got code for music box and dl'd that already

same here it is a pain

[wildsprite]

my guess for those of you who haven't received your download link and or codes is that digital river(the SE store) is overloaded at the moment, which is truly said, more proof SE really wasnt as well prepared for this as they should have been

I didn't know about the music box so I just ordered from amazon.com

[Winrie]

Im still wondering why my code doesnt work on my EU account. Total waste of money for me atm. Any reason why a registration code is region bound? Cause i cant think of an intelligent reason why.

[SMD111]

did you get the eu version or the us version??


my guess for those of you who haven't received your download link and or codes is that digital river(the SE store) is overloaded at the moment, which is truly said, more proof SE really wasnt as well prepared for this as they should have been

I didn't know about the music box so I just ordered from amazon.com

no it not that the site is over loaded i can access it just fine
it has no download link at all no email with it no nothing
i still dont have my code for my shirt/hat

[Eldelphia]

"Play on the day of release!
You'll receive your download links and activation code by email on 27/03/2013 at 00:01 GMT."

NA download is already out.

[wildsprite]

Im still wondering why my code doesnt work on my EU account. Total waste of money for me atm. Any reason why a registration code is region bound? Cause i cant think of an intelligent reason why.

there isn't a real intelligent reason why it wont work, but SE chose to make it region specific when they released the game, I.E. you cant use U.S codes in Japan or EU. and you cant use EU codes in the US or Japan

perhaps you can find someone willing to buy the code from you so it isn't a total loss

[SMD111]

NA download is already out.

not if you bought it from se's site

[Winrie]

Shouldnt have to go thru so much bullshit to play this game. I want my code to work, i paid for it.

[wildsprite]

she may not be entirely incorrect SMD111, it might be a trickle due to the digital river(SE store) computers being overloaded

[Oddwaffle]

I got my ultimate seeker collection codes (20 characters) and the loyalty point codes (16 characters) along with the game download in one email. I didn't get instructions email or anything. What I did not get were the codes for the hats and shirts. Where are they?

[bigdave]

i still havent recieved my code or a link to download the files yet

[SMD111]

she may not be entirely incorrect SMD111, it might be a trickle due to the digital river(SE store) computers being overloaded

well i got my code for the game almost 2 hrs ago with no code for the hat/shirt and no dl link
what are thay doing sending each part out one at a time??

[wildsprite]

would be nice if a community rep had the answer to this, its sounding like its turning into a huge cluster!@#$ for anyone who ordered the game from the SE store,

I wonder if SE would object to some of us making a torrent of the seekers collection so those of us who actually have the code can get it downloaded and installed, I mean after all you still have to have the code to use the content


perhaps a community rep can tell us if they are okay with the torrent idea

[SMD111]

all reps are probably in bed

and you will never hear from somebody in japan because thay dont care about anyone else
the reason i say this is thay always only deal with posts from japan and not from other regions never once have thay ever accepted any suggestions that someone from somewhere other then japan has suggested but if alot of peopl from japan suggest something thay do not wast time doing it

[wildsprite]

I still think SE should have made a torrent of both the expansion and the full collection for people to grab, it isn't like people can use the content without the codes anyway so it really doesn't make sense they don't,

of-course SE still hasn't gotten FFXI into games on demand on xbox live either which would be really good for the game so I have to wonder if SE really cares that much

[Kimarironso]

Hmm...read a bit and notice people are getting their expansion code. I preorder just the seekers of adoulin and not the mega collection. I got an email confirming the purchase but no 20 digit register code. I'm assuming that will come in a different email? I already got an email for the music box.

[nyheen]

there isn't a real intelligent reason why it wont work, but SE chose to make it region specific when they released the game, I.E. you cant use U.S codes in Japan or EU. and you cant use EU codes in the US or Japan

perhaps you can find someone willing to buy the code from you so it isn't a total loss
if the person using a usa address account in hong kong was wondering if it would work. i may end up having some kinda problem like that

[wildsprite]

if the person using a usa address account in hong kong was wondering if it would work. i may end up having some kinda problem like that

that response was to a person in EU trying to use a US code from what I can gather, he or she never actually confirmed this. only said that the code he or she got didn't work

[RatixFarrence]

I have the code for the Ultimate collection Seekers Edition, but instead of adding the expansion it added a brand new POL ID to my SE account. So now I have a separate POL ID with no characters, yet with all the expansions including adoulin registered, while the POL account I DO USE, still doesn't have Adoulin registered. This is becoming a monster of a headache, considering I only spent the extra money for the bonus items.

[nyheen]

that response was to a person in EU trying to use a US code from what I can gather, he or she never actually confirmed this. only said that the code he or she got didn't work
it just i dont wanna end up trying to use the reg code and it becomes unusable because of the account is not from usa even if it using an usa address but from hong kong. was buying it for friend birthday. dont wanna waste $40 if it does not work. if not i just have to use it for me and she can buy her own.

[wildsprite]

it just i dont wanna end up trying to use the reg code and it becomes unusable because of the account is not from usa even if it using an usa address but from hong kong. was buying it for friend birthday. dont wanna waste $40 if it does not work. if not i just have to use it for me and she can buy her own.
I would try to find out what region her Square Enix Account is, that is the deciding factor here, I have a friend in Austrailia using a US Square Enix Account with a US address and the US version of the game, he has to convert currency in paypal or buy ultimate game card codes and convert to crysta to use it because he cant use his credit cards with that account

[SMD111]

I have the code for the Ultimate collection Seekers Edition, but instead of adding the expansion it added a brand new POL ID to my SE account. So now I have a separate POL ID with no characters, yet with all the expansions including adoulin registered, while the POL account I DO USE, still doesn't have Adoulin registered. This is becoming a monster of a headache, considering I only spent the extra money for the bonus items.

this is because you selected "Add new PlayOnline service account."(the one with the PlayOnline logo on it) instead of this "Add code to existing PlayOnline service account."(the one that says add a service account)

this is because you followed the info correctly but it was written for those that do not have an account yet not for thoes that do

the really sad part is you may have just wasted $40 unless you want to be able to dual box

[SMD111]

i guess se is not going to send me my download link(its been 3 hours) but if you ordered it from somewhere else you most likely got it already

[Rubeus]

the original email i got confirming my order for the ultimate collection already contained the codes for the hat and t-shirt. check your old emails, people. :P

also, ordered my regular adoulin on amazon, specifically because I knew SE wouldn't have the download on digital river forever.

[Rubeus]

I still think SE should have made a torrent of both the expansion and the full collection for people to grab, it isn't like people can use the content without the codes anyway so it really doesn't make sense they don't,

of-course SE still hasn't gotten FFXI into games on demand on xbox live either which would be really good for the game so I have to wonder if SE really cares that much

Microsoft wants a cut of their money in order to do this; this has been extrapolated on intensely elsewhere in the forum. So no, that isn't SE's fault.

[SMD111]

the original email i got confirming my order for the ultimate collection already contained the codes for the hat and t-shirt. check your old emails, people. :P


do you see it here


Dear me

Thank you for ordering from Square-Enix, Inc. on March 1, 2013. The following email is a summary of your order. Please use this as your proof of purchase. If you paid by credit card, please look for DRI*Square Enix.com on your credit card billing statement.

Note: If your order contains download products, you can complete the download by looking up your order using the information and link below. When the order summary appears, click on the Download link next to the product name. If your order contains physical products, you will receive a separate email notification when your products have shipped.

To look up your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Square-Enix, Inc. Customer Service
www.findmyorder.com

Your Order and Billing Information:
Order Number: ????????????
Order Date: March 1, 2013

my info

Product SKU: PC Download
Product Name: FINAL FANTASY XI: ULTIMATE COLLECTION SEEKERS EDITION [PC DOWNLOAD] (Pre-Ordered)
Anticipated Released Date: March 26, 2013
Qty Ordered: 1
Amount: $39.99
Shipment Tracking Numbers:




Subtotal: $39.99
Shipping: $0.00


Tax: $0.00
Total: $39.99


Additional Product Information:
FINAL FANTASY XI: ULTIMATE COLLECTION SEEKERS EDITION [PC DOWNLOAD] - Visit Square Enix MEMBERS at http://member.square-enix.com/na/ to redeem your loyalty points! The code to redeem your loyalty points can be found under the Unlock Code above.

[Rubeus]

Im still wondering why my code doesnt work on my EU account. Total waste of money for me atm. Any reason why a registration code is region bound? Cause i cant think of an intelligent reason why.

the fact that the codes are regionbound has been talked about for... weeks? on the forum here? and people have known that for the better part of oh, 6 years now?

i don't get why either, though. and that sucks :( i have a mule who needs an adoulin, maybe we could trade. xD

[Rubeus]

do you see it here

yours is different from mine.

"Thank you for ordering from Square-Enix, Inc. on March 21, 2013. The following email is a summary of your order. Please use this as your proof of purchase. If you paid by credit card, please look for DRI*Square Enix.com on your credit card billing statement.

Note: If your order contains download products, you can complete the download by looking up your order using the information and link below. When the order summary appears, click on the Download link next to the product name. If your order contains physical products, you will receive a separate email notification when your products have shipped.

To look up your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Square-Enix, Inc. Customer Service
www.findmyorder.com

Your Order and Billing Information:
Order Number: nunyabusiness
Order Date: March 21, 2013

my info

Product SKU: stuff
Product Name: FINAL FANTASY XI: ULTIMATE COLLECTION SEEKERS EDITION [PC DOWNLOAD] (Pre-Ordered)
Anticipated Released Date: March 26, 2013
Qty Ordered: 1
Amount: $39.99


Product SKU: yay
Product Name: Destrier Beret - FINAL FANTASY® XI
Qty Ordered: 1
Amount: $0.00
Shipment Tracking Numbers:
Serial Number/Product Code: a serial here



Product SKU: CTS
Product Name: Chocobo T-Shirt - FINAL FANTASY® XI
Qty Ordered: 1
Amount: $0.00
Shipment Tracking Numbers:
Serial Number/Product Code: a serial here





Subtotal: $39.99
Shipping: $0.00


Tax: $0.00
Total: $39.99


Additional Product Information:
FINAL FANTASY XI: ULTIMATE COLLECTION SEEKERS EDITION [PC DOWNLOAD] - Visit Square Enix MEMBERS at http://member.square-enix.com/na/ to redeem your loyalty points! The code to redeem your loyalty points can be found under the Unlock Code above."

[Rubeus]

as an aside, i'd like to do an "um, wtf?" post of my own.

downloaded seekers and installed it and registered it, when i go to log in it says "expansion pack not installed; you won't be able to do stuff." is this hopefully just because the expansion isn't live, or is there something grievously wrong with the amazon install? my logo is still greyed out but i thought that was normal for non-live expansions. anyone else getting this problem?

[SMD111]

yours is different from mine.

i see that but that makes no sence

did you get your dl link yet??


as an aside, i'd like to do an "um, wtf?" post of my own.

downloaded seekers and installed it and registered it, when i go to log in it says "expansion pack not installed; you won't be able to do stuff." is this hopefully just because the expansion isn't live, or is there something grievously wrong with the amazon install? my logo is still greyed out but i thought that was normal for non-live expansions. anyone else getting this problem?

the server is not live till tomarrow

[Rubeus]

also, IDK how anyone's getting the music box. i got the promo code but their promo page just wants me to checkout, and the code just reduces the price to 0. i've done that but still no link to download it, and i can't seem to find one on the se store. o.O

[SMD111]

also, IDK how anyone's getting the music box. i got the promo code but their promo page just wants me to checkout, and the code just reduces the price to 0. i've done that but still no link to download it, and i can't seem to find one on the se store. o.O

you have to treat it like your purchasing it and it will send you to the dl pg

[Rubeus]

i see that but that makes no sence
did you get your dl link yet??
the server is not live till tomarrow

i agree that makes no sense, especially since i ordered mine like 2 weeks after you ordered yours. i DL'd from amazon.com, was supposed to be a 12gigabyte thing according to their site but the installed path on my computer is only 414 MB. for anyone wondering. the update to my FFXI after that when I went to log back in was around 30,000 file-checks, but then an instant "update complete." So, I assume it correctly installed. Also for anyone wondering.

[Rubeus]

since demonoid no longer exists, if anyone has a rapidshare or something it wouldn't be hard to put the self-installer online. anybody who ordered from amazon could do it, i just don't have a rapidshare.

[SMD111]

i agree that makes no sense, especially since i ordered mine like 2 weeks after you ordered yours.
the only reason i ordered the collection was because of the choco shirt

[Rubeus]

shirt can't be registered until adoulin is completely live anyway.

playonline: On March 26, 2013, the FINAL FANTASY XI: Ultimate Collection Seekers Edition will go on sale and those who purchase this special edition will also receive the Chocobo Shirt in-game bonus item. Please note that registration of the Chocobo Shirt campaign code will not be available until Seekers of Adoulin becomes playable.

*The specific time when Seekers of Adoulin content will become playable will be announced at a later date.

elsewhere on the forum: "my code says its already expired."

[SMD111]

shirt can't be registered until adoulin is completely live anyway.

playonline: On March 26, 2013, the FINAL FANTASY XI: Ultimate Collection Seekers Edition will go on sale and those who purchase this special edition will also receive the Chocobo Shirt in-game bonus item. Please note that registration of the Chocobo Shirt campaign code will not be available until Seekers of Adoulin becomes playable.

*The specific time when Seekers of Adoulin content will become playable will be announced at a later date.

elsewhere on the forum: "my code says its already expired."

i am aware of that
but somewhere on the forum it also said that when SoA is active your shirt code will work
but i did not get mine(the code)

[Rubeus]

i am aware of that
but somewhere on the forum it also said that when SoA is active your shirt code will work
but i did not get mine(the code)

I know, I'm just saying. A guy in my LS tonight and I were talking and seekers won't be live until the -evening- of the 27th; everywhere on forums agrees with this and instead of the usual "1 A.M. california time" thing even the Japanese playonline.com lists seekers going active "3/28/13" sometime Japanese time.

edit: what I mean to say is, there's a lot of time between now and then for them to get you that code. Did you submit a support ticket already about it?

[SMD111]

I know, I'm just saying. A guy in my LS tonight and I were talking and seekers won't be live until the -evening- of the 27th; everywhere on forums agrees with this and instead of the usual "1 A.M. california time" thing even the Japanese playonline.com lists seekers going active "3/28/13" sometime Japanese time.

its just dumb thaty thay would send an email that says
Thank you for ordering on Square-Enix, Inc.. The product that you preordered is now available

and when you go to the site and no download and still no codes for hat/shirt
i do know one thig if i dont get my codes for my shirt/hat and my dl before SoA goes live i will reverse the charges by saying i never authorized it or i did not get what i ordered

[Mittenz]

Consider yourselves lucky I ordered from the SE store only got the music box links no code or DL link for even the expansion and the company they use to manage the store obviously never set up the ability to login using the login page because according to them my password doesn't work (the one they email me when I request it) and when using the login with email and credit card says my order does not exist

[SMD111]

Consider yourselves lucky I ordered from the SE store only got the music box links no code or DL link for even the expansion and the company they use to manage the store obviously never set up the ability to login using the login page because according to them my password doesn't work (the one they email me when I request it) and when using the login with email and credit card says my order does not exist
have you been charged yet??

[Mittenz]

Indeed I have been charged

[SMD111]

did you order from Se's site??
if so reverse the charges(call your issuing bank and tell them what happened) if no order exists thay cant refuse the reversal

[Mittenz]

Yeah I ordered from the SE store as it was the only way to get an NA copy without a USA billing address

[SMD111]

do you have your bill of lading(the reciet of your purchase)?? check your spam folder in your email

[Zyrs]

It's 4:24 am and we have an email with the music box download links and nothing else. Hopefully we will get the USA region download codes we bought soon as I'd like to get everything registered for us before the expansion goes live.

[Nathos]

At you least you got the music box.. I still didn't get anything.

[hideka]

i was only sent my registration code not the download link.... the download is still not available.

[JouriStarz]

Now I'm glad I didn't cancel my Amazon preorder for this music box cd, it's just 5 tracks and they will all be on youtube soon anyway. Sorry to hear about all the suckfest going on though =/

[Rubeus]

Consider yourselves lucky I ordered from the SE store only got the music box links no code or DL link for even the expansion and the company they use to manage the store obviously never set up the ability to login using the login page because according to them my password doesn't work (the one they email me when I request it) and when using the login with email and credit card says my order does not exist

I had this problem already and sent a grand total of 8 emails between DigitalRiver and Square-Enix including help tickets over the last 2 weeks; it's all in the forum thread here "Seekers of Adoulin Excitement!" which is why i cancelled and went to amazon.

[SMD111]

se chose the worst company to handle there sales from there store

[Osmond]

Pre-ordered mine since Feb.28th, don't know why they only give me the music code, but not the game as well.

[Kagetachi]

I got back into my invoice finally. had to find the credit card I used. a ton of companies use DRI and none of the others seem to have any issue. It's SE who has not released the download link, not DRI

[Osmond]

Consider yourselves lucky I ordered from the SE store only got the music box links no code or DL link for even the expansion and the company they use to manage the store obviously never set up the ability to login using the login page because according to them my password doesn't work (the one they email me when I request it) and when using the login with email and credit card says my order does not exist

Im in the same boat as you.

[Erhardgunter]

I also received codes for Berets and T-shirts, download links for Music Box, but no download link for Expansion

[Kagetachi]

Square Enix is probably not going to send out the game download link til midnight JP time, in 3 hours.

[SMD111]

i just checked the jap forum not one complaint about no download or code issue

[katiekat]

i orderd mine in feb and aside from the email telling me were to go and the music code i have got nothing els no code to dl no key to add it to my id's =/

[Kagetachi]

all I know is I am not happy with my steam version of the game, uninstalling it now and putting on my other version

[SMD111]

man thay were all over the place with this one

some people got there item codes
some got the mp3's and there activation code
some got nothing

but anybody who ordered for somewhere other then SE's site have all of it
what is up SE

this is just moronic

[Kagetachi]

the hat and t-shirt codes are in your original email for the order

[SMD111]

again i ask do you see them in any of these(these are all i have)


Dear me

Thank you for ordering from Square-Enix, Inc. on March 1, 2013. The following email is a summary of your order. Please use this as your proof of purchase. If you paid by credit card, please look for DRI*Square Enix.com on your credit card billing statement.

Note: If your order contains download products, you can complete the download by looking up your order using the information and link below. When the order summary appears, click on the Download link next to the product name. If your order contains physical products, you will receive a separate email notification when your products have shipped.

To look up your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Square-Enix, Inc. Customer Service
www.findmyorder.com

Your Order and Billing Information:
Order Number: ???????????????
Order Date: March 1, 2013

noneya


Shipping Address:
noneua

Product SKU: PC Download
Product Name: FINAL FANTASY XI: ULTIMATE COLLECTION SEEKERS EDITION [PC DOWNLOAD] (Pre-Ordered)
Anticipated Released Date: March 26, 2013
Qty Ordered: 1
Amount: $39.99
Shipment Tracking Numbers:




Subtotal: $39.99
Shipping: $0.00


Tax: $0.00
Total: $39.99


Additional Product Information:
FINAL FANTASY XI: ULTIMATE COLLECTION SEEKERS EDITION [PC DOWNLOAD] - Visit Square Enix MEMBERS at http://member.square-enix.com/na/ to redeem your loyalty points! The code to redeem your loyalty points can be found under the Unlock Code above.


Dear me

Thank you for ordering on Square-Enix, Inc.. The product that you preordered is now available.

Order ID: ?????????????
Product ID: 264017000
Product Name: FINAL FANTASY XI: ULTIMATE COLLECTION SEEKERS EDITION [PC DOWNLOAD]
Release Date: March 26, 2013



Digital Rights: XXXX XXXX XXXX XXXX XXXX


If you have questions about your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Square-Enix, Inc. Customer Service
www.findmyorder.com


Thank you for preordering FINAL FANTASY XI: Seekers of Adoulin / Ultimate Collection Seekers Edition.

To show our appreciation for your support, we are sending you a code that will allow you to download the exclusive "FINAL FANTASY XI - Musicbox Adventures" digital music album from our Square Enix Online Store.

Follow the Promo URL below and then enter the code below on our online store to download your free copy any time after 3/26/2013 12:00am (PDT).
Please note that this code and product offer will expire on 4/25/2013 11:59pm (PDT).

Promo URL: http://store.na.square-enix.com/MusicboxPromo
Coupon Code: ??????????

Please note: This e-mail message was sent from a notification-only address that cannot accept incoming e-mail.

Thank you,
Square-Enix Customer Service


Dear me
Thank you for ordering from Square-Enix, Inc. on March 26, 2013. The following email is a summary of your order. Please use this as your proof of purchase. If you paid by credit card, please look for on your credit card billing statement.

Note: If your order contains download products, you can complete the download by looking up your order using the information and link below. When the order summary appears, click on the Download link next to the product name. If your order contains physical products, you will receive a separate email notification when your products have shipped.

To look up your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Square-Enix, Inc. Customer Service
www.findmyorder.com

Your Order and Billing Information:
Order Number: ??????????????
Order Date: March 26, 2013

momeya
Shipping Address:
noneya

Product SKU: Music Download
Product Name: FINAL FANTASY XI: Musicbox Adventures
Qty Ordered: 1
Amount: $0.00





Subtotal: $0.00
Shipping: $0.00


Tax: $0.00
Total: $0.00
Discount: $9.99

[Osmond]

again i ask do you see them in any of these(these are all i have)

Only the 1st and 3rd for me.

[Kagetachi]

SSD are awesome 2 minutes to copy the 52,000 files.

[Nathos]

At least you have them. I still only have the order confirmation one. SE could have started to send stuff out and give dl link on weekend, but they have to wait it get close to get their popcorn and troll us..

[SMD111]

At least you have them. I still only have the order confirmation one. SE could have started to send stuff out and give dl link on weekend, but they have to wait it get close to get their popcorn and troll us..

i agree with you

[Kagetachi]

try this, goto findmyorder.com and put in your email and the last 5 numbers of the credit card you used to buy it with. That should pull up the invoice page on the SE store site. if your codes for the hat and t-shirt are not there, i'd give SE a call later saying your order is messed up and you didn't get your codes.

[Nathos]

I have no codes on invoice yet. Do all the codes (bonus, music, game) show up there? Should dl link appear there as well later?

[Erhardgunter]

I found Expansion codes at bottom of second music box link Email, registered fine.
However I just tried to register codes for T-shirts and Berets for two accounts "The entered code has expired." Really? Really???

Well at least I have the awesome music box music to listen to whilst I wait

[Kagetachi]

the hat and shirt codes should have been there if you got the collectors edition (full game). I remember reading there was some problems early on tho.

[nyheen]

maybe SE forgot to give everyone the download link

[Nathos]

the hat and shirt codes should have been there if you got the collectors edition (full game). I remember reading there was some problems early on tho.

Nope, I got the expansion alone. But wondering if other keys will be added to invoice or I'll have to contact them later if no e-mails come.

[Powder]

I got mine from Amazon download and install went fast. I have the registration code and logged in SE but damn if I can find a place to register this expansion. The only registration I see is buy a registration code. Anyone know exactly what to click on to get there?

[Avina]

I just ordered mine from the Square-Enix store. They were still listed for 'pre-order.' Two copies, one expansion and another full (I have two accounts).

I was able to register the Destrier Beret and full complete Seekers of Adoulin pack for my alt character. The code was included for the complete version of the game. The chocobo t-shirt code is 'expired' but I'm assuming they haven't activated the codes on their end yet until tomorrow.

But my Adoulin stand-alone expansion code is missing. What gives? Also when I ordered the site was advertising the mini-soundtrack thingy, and I didn't get anything regarding that either.

[Kagetachi]

you register the code on in the square enix acount, click the Add a service botton

[Erhardgunter]

I got mine from Amazon download and install went fast. I have the registration code and logged in SE but damn if I can find a place to register this expansion. The only registration I see is buy a registration code. Anyone know exactly what to click on to get there?


Go to service and options>> select service>> FFXI >> and then Blue add service button

[SMD111]

try this, goto findmyorder.com and put in your email and the last 5 numbers of the credit card you used to buy it with. That should pull up the invoice page on the SE store site. if your codes for the hat and t-shirt are not there, i'd give SE a call later saying your order is messed up and you didn't get your codes.

this is it using my order # and password

Order Details

Qty Product Name
1 FINAL FANTASY XI: ULTIMATE COLLECTION SEEKERS EDITION [PC DOWNLOAD]

Processing serial number or unlock code.
PC Download
Electronic Download

Visit Square Enix MEMBERS at http://member.square-enix.com/na/ to redeem your loyalty points! The code to redeem your loyalty points can be found under the Unlock Code above.

Please go to theFINAL FANTASY XI: ULTIMATE COLLECTION SEEKERS EDITION product page on the Square Enix store for installation instructions found under the ACTIVATION tab.

http://store.na.square-enix.com/store/sqenixus/en_US/pd/productID.264017000


Invoice

Qty Product Name Price Extended Price
1 FINAL FANTASY XI: ULTIMATE COLLECTION SEEKERS EDITION [PC DOWNLOAD]

PC Download
Electronic Download

$39.99 $39.99
Sub-Total $39.99
Tax $0.00
Total $39.99

Print Print

Digital River Inc. is the authorized reseller and merchant of the products and services offered within this store.

Privacy Policy Terms of Sale Your California Privacy Rights

with my email and cc#

Order Details

Qty Product Name
1 FINAL FANTASY XI: ULTIMATE COLLECTION SEEKERS EDITION [PC DOWNLOAD]

Processing serial number or unlock code.
PC Download
Electronic Download

Visit Square Enix MEMBERS at http://member.square-enix.com/na/ to redeem your loyalty points! The code to redeem your loyalty points can be found under the Unlock Code above.

Please go to theFINAL FANTASY XI: ULTIMATE COLLECTION SEEKERS EDITION product page on the Square Enix store for installation instructions found under the ACTIVATION tab.

http://store.na.square-enix.com/store/sqenixus/en_US/pd/productID.264017000


Invoice

Qty Product Name Price Extended Price
1 FINAL FANTASY XI: ULTIMATE COLLECTION SEEKERS EDITION [PC DOWNLOAD]

PC Download
Electronic Download

$39.99 $39.99
Sub-Total $39.99
Tax $0.00
Total $39.99

Print Print

Digital River Inc. is the authorized reseller and merchant of the products and services offered within this store.

Privacy Policy Terms of Sale Your California Privacy Rights

and i have sent a message to both SE and DR

got a message from SE a week ago that i had to talk to DR

i have not received any response from DR other then an auto response full of garbage that had nothing to do with my issue

[Powder]

Thank you Kage & Erhard finally I found it! I so appreciate you two answering and helping.

[Dew]

Has anyone that pre-ordered the stand-alone seekers expansion got their code?

[Hyunkel]

and i have sent a message to both SE and DR

got a message from SE a week ago that i had to talk to DR

i have not received any response from DR other then an auto response full of garbage that had nothing to do with my issue

I had A LOT of problems with DR and SE back when I bought FFVII in august. I replied to an e-mail that was mentionned in the automated message and ended up contacting people on their Customer Service, who did actually replied.

I also have problems with download links and such for SoA, and sadly, Amazon in Canada doesn't offer downloading.

EDIT : Actually, I finally understood how DR & SE works with orders and finally found my order. Even though it was my mistake, the difference between the two are hard to tell when in the different sections of the shop.

[katiekat]

i have not =/ i pre-orderd my copy on the 25th of feb and only gotin a music code wich i also cant get to down lode. no content id's or dl code =/

[Osmond]

Has anyone that pre-ordered the stand-alone seekers expansion got their code?

No, haven't shown in my email of confirmation.

[SMD111]

rember to check your spam folder because that is ware my code was for ffxi SoA

[katiekat]

yea that's were i fond my music code that it wont let me redeem keeps telling me i have to bye the game
witch you know i already did.

[Cuda]

just looked at my bank site online and still showing it as pre authorization . which is crap as I ordered it a week ago so far all I have is the music box download no codes for anything other than music.

[SMD111]

yea that's were i fond my music code that it wont let me redeem keeps telling me i have to bye the game
witch you know i already did.

to get the mp3's you put in your discount code and finish like your buying it and at the end it will show the downloads

[Sarick]

Hmm...read a bit and notice people are getting their expansion code. I preorder just the seekers of adoulin and not the mega collection. I got an email confirming the purchase but no 20 digit register code. I'm assuming that will come in a different email? I already got an email for the music box.

Same as me. Add me to this list.

I just got the codes in email for the expansion. I successfully added them to my service but haven't received or found a download link for the files. The findmyorder.com shows the purchase and the software but no download links are available.

Everything is setup but the software expansions. I don't even know if those will install still based on the minimum requirements they stated as VISTA.

[katiekat]

to get the mp3's you put in your discount code and finish like your buying it and at the end it will show the downloads


ok ty i got the music itleast still no id codes or dl links... i dont normely *** about things on line but this is just retarted.

[SMD111]

ok ty i got the music itleast still no id codes or dl links... i dont normely *** about things on line but this is just retarted.

thats how i feel as well

[Zared]

Got music box code last night (or rather found it in my spam folder just now). Still no download link or registration codes for Seekers though. Edit: I should say, I just bought Seekers, not the collection.

[Dew]

It seems like only people that got the collection are getting codes.

[Pigjig]

Still waiting on my download link.................

[Keyln]

I got the Music Box MP3s, but not the game or the registration codes.

I've said it before, and I'll say it again, SE needs to drop Digital River. It's a bad bad service.

[Lucialynn]

I pre ordered the seekers collection feb 16th
got e-mail for code for music box
got e-mail saying product is rdy but no dl link
no codes for the hat or shirt
been waiting for dl link since I got e-mail saying it is rdy since 3:09 am EDT, it is now 10:11 am EDT, so waiting for 7 hours and counting.....

[SMD111]

I pre ordered the seekers collection feb 16th
got e-mail for code for music box
got e-mail saying product is rdy but no dl link
no codes for the hat or shirt
been waiting for dl link since I got e-mail saying it is rdy since 3:09 am EDT, it is now 10:11 am EDT, so waiting for 7 hours and counting.....

same here the only difference is i ordered mine on march 1

[shintorist]

I got the the music box and reg code, but i can not download it. Nor did i get the code for the shirt. Could some one check their bank account and confirm the payment was made. i can not seem to find it on mine, and there should be two charges.
One for my copy and one for my wife.

[pim-ptarutaru]

"Play on the day of release!
You'll receive your download links and activation code by email on 27/03/2013 at 00:01 GMT."

NA download is already out.
I have my codes but still no download...

[SMD111]

I got the the music box and reg code, but i can not download it. Nor did i get the code for the shirt. Could some one check their bank account and confirm the payment was made. i can not seem to find it on mine, and there should be two charges.
One for my copy and one for my wife.
thats the weirder part mine has not been taken eather but i have no dought it will be

[shintorist]

That maybe they problem until they take the money we may be locked out of the download. -.-

[Osmond]

Pre-ordered mine since Feb 28th, only music code but no expansion code. Never pre-ordering from SE store ever again. Worst customer service, I hate frustrations w/ a passion.

[Avina]

I got the codes and it is still listed as a pending transaction. I even redeemed the code for the ultimate seekers expansion, but the stand-alone expansion came with no code.

[pim-ptarutaru]

This is why they should of just made a physical copy this digit copy crap is failaga..... Especially since SE doesn't know how to do it right.

[Grouf]

I ordered the Ultimate collection from the SE store (Digital River). At about 3am I got all the codes and music but no download link for the game.

According to the Japanese version of the SoA site (as translated by google) the software is available on March 27. As I write this the 27th is still about 30 minutes away in Japan. Since SE has decided to use DR for it's store I am assuming that DR takes it's directions from the Mother Company and will not release the software until the 27th Japanese time. So in half an hour I will be spamming the refresh button for my email and hope that the download link comes sooner then later.

[Tile]

This is why they should of just made a physical copy this digit copy crap is failaga..... Especially since SE doesn't know how to do it right.

I'm alittle upset they made it PC download, i just like having a real copy i can have whenever i need it.

but im all registered and downloaded so once i get off work tomorrow and do update i'll be shouting <Runefencer quest NPC where? Help me out!>

[SMD111]

This is why they should of just made a physical copy
oh thay did in japan only

[katiekat]

yea but i payed for mine back in feb.

[shintorist]

yea but i payed for mine back in feb.
We thought the same thing but we can not find it on a search of our bank history. I am sure it was on as pending for a while.

[Dew]

Just got the code for Stand-Alone Seekers.

[Zared]

Just got my code for Seekers stand-alone and registered it. The Digital River page now shows me installation instructions when I view my order (it used to just be blank), but no download button still. It says "Processing Registration" so I guess more waiting! But at least progress was made?

[katiekat]

ok so now i have the content id's and a dl code that does not let me downlode anything but i guess its sumthing XD

[Kadian]

this might be a lil offtopic but, if we don't have a credit card, why can't SE let us use Paypal? i've been looking everywhere for SoA and it tells me i have to have a credit card and i don't have one

[SMD111]

man i am in rant mode today
http://forum.square-enix.com/ffxi/threads/31344-Can-not-download-SoA?p=410741&viewfull=1#post410741

[Nathos]

Finally got my code for Seekers, but never received code or e-mail for the music box. Pre-ordered on SE store.

[Nathos]

Just got my code for Seekers stand-alone and registered it. The Digital River page now shows me installation instructions when I view my order (it used to just be blank), but no download button still. It says "Processing Registration" so I guess more waiting! But at least progress was made?

My Digital River page shows the order there but don't say if it went through or not. I still have the option to cancel it. Tho it show the instructions to dl and register that I got on comfirmation e-mail when pre-ordered. The page is not much helpful, lack of information. No download link also.

[katiekat]

Finally got my code for Seekers, but never received code or e-mail for the music box. Pre-ordered on SE store.

try looking in your spam folder it is ware i found mine

[Nathos]

try looking in your spam folder it is ware i found mine

Sadly I already have done.

[SMD111]

look at the order page now it says Buy Now and 20 mins ago it said Pre-order
http://store.na.square-enix.com/store/sqenixus/en_US/pd/productID.264017000

[Etrigan]

I got my Expansion Code, but no Soundtrack code and no game download email yet.

[Hayward]

Got my codes just now. Can't do anything yet until I get home.

[SMD111]

Got my codes just now. Can't do anything yet until I get home.

which codes??
the one forthe expansion or the ones for the hat/shirt??

[Maledict]

Ordered off of SE's site: got the coupon code via email for Musicbox Adventures at 10 AM yesterday morning; input it this morning and downloaded all of it off of its order page with no issue. Next, got the Content ID code for Seekers of Adoulin (expansion) at 7:30 AM this morning. Said code has already been input--but my order page for the expansion on findmyorder.com is much like SMD111's--download instructions but no "Download" link.

So I'm likewise stuck.

Downloaded the expansion via the filedropper link, just in case--but I'm only going to install it from the .rar if I don't get a real download link from SE/Digital River by the time maintenance starts this afternoon...

BTW, where's the supposed Loyalty Code the instructions talk about? Because I don't see it anywhere on the order or the invoice.

[Rubicant82]

This is normal that we send out the steps and instructions ahead of time, and the registration code and download link will be sent separately later tonight.

So the code came, but no down load link. :/
When I go to the page it tells me too the first thing I see is this note:
"Please note: The game servers for the new expansion content will be made available from March 27th, 2013. "
So what is up with that :/

[SMD111]

maintenance starts in 19 hr 15 mins

sorry my brain farted

[Lucialynn]

The All Worlds maintenance which was scheduled to take place from 10:00 to 13:00 on Mar. 26, 2013 (PDT) has been rescheduled and will now take place at the following time. Please note that "FINAL FANTASY XI: Seekers of Adoulin" content will not be available at the end of this maintenance period.
The content will be released on Mar. 27, 2013 (PDT), and we will post an additional notification when it is released.

We apologize for any inconvenience this may cause and thank you for your understanding.

[Date & Time]
Mar. 27, 2013 from 3:00 to 6:00 (PDT)
* The completion time may be subject to change.

[Affected Service]
- FINAL FANTASY XI


In case anyone didnt notice was posted yesterday....

Maintenance is now gonna be 3 am to 6 am PDT, 6 am to 9 am EDT tomorrow morning the 27th

[katiekat]

has anyone that has got there cods and put them in been able to down lode the game yet?

[SMD111]

nope i put mine in but no link

[katiekat]

this is just balls lol

[SinisterJoint]

Same, just got the reg code but no DL link, pretty crappy imo

[katiekat]

maybe they ment we cant dl it til tomoro when they saidthe 27th?

[Darienchiba]

ok i just called square enix support and apparently you have to register your code today. then you can download your digital copy after midnight tonight after 12am pst. which is kinda bs if you ask me

[Kintups]

I ordered from the SE site and so far only gotten he music box info, whatever the hell that is, just give me the game ffs! haven't gotten my codes or any download link or anything

[Kavik]

This is what i got when I went to find my order.

In order to begin playing FINAL FANTASY XI: Seekers of Adoulin, please follow the steps below:

Please note: The game servers for the new expansion content will be made available from March 27th, 2013.

1. Download the FINAL FANTASY XI: Seekers of Adoulin PC Digital Download.

2. Please be sure that you have both PlayOnline Viewer and FINAL FANTASY XI Online installed before installing FINAL FANTASY XI: Seekers of Adoulin.

3. Double click on the “FFXISETUP.exe” file and follow the on-screen instructions to install and update FINAL FANTASY XI: Seekers of Adoulin stand-alone expansion pack onto your hard drive.
i. Note: You must have Microsoft .NET Framework 2.0 or above installed on your Microsoft Windows OS in order to run the FINAL FANTASY XI: Seekers of Adoulin installation setup.

4. Once you have finished the installation process, log into the Square Enix Account Management System and register your expansion content. Please access the following page using your internet browser.
https://secure.square-enix.com/accoun t

5. Once you are logged in, click on “Select Service” under “Services and Options” and then choose “PlayOnline / FINAL FANTASY XI”.

6. Click on “Add a service account.” When prompted, enter your FINAL FANTASY XI: Seekers of Adoulin registration code provided in this purchase confirmation email.

7. Select the service account to which you would like to register your expansion content. If you have multiple service accounts (PlayOnline ID) linked to a single Square Enix account, you must choose which service account you wish to register your expansion content.

8. You are now ready to play FINAL FANTASY XI with the expansion content of FINAL FANTASY XI: Seekers of Adoulin.
i. If you are already logged into PlayOnline or FINAL FANTASY XI, please log out. Logging back in will enable the expansion content you registered.

You need 1 to do 3... and there is no way to get 1 (i strongly suspect it's just the thing that pops up when you put the install disk in) I skipped straight to 7, logged into ffxi and it told me 'expansion content is not installed you will be unable to access these areas).... no shit, they haven't released the expansion from SE yet.

Here is my suggestion for EVERYONE that is having this problem (as long as you have gotten your codes anyway), go to you're account management page, register your code, and wait.

This advice stems from the fact that i have re-installed ffxi about 20 times because I had a computer that kept 'losing' it. If you have expansion pack data registered to the server it will automatically detect that fact when it considers what you need to install to have the 'full game' that you have registered. Thus once you have the code registered, it will allow you to install all of the seekers files, as soon as seeker's content is available as long as you have the code registered.

[starkingdom]

ok i just called square enix support and apparently you have to register your code today. then you can download your digital copy after midnight tonight after 12am pst. which is kinda bs if you ask me



so we all have to wait to download it. *_* but did the ones who order from a different store download it already?

[Crestlin]

Ok so we who orderd from digital river don't get to recive the download until later on today.... Yet anyone who orders on Amazon (which btw is not the company making the game) was able to download and install and update 2hrs before the game was released.. don't see much sense in that but ok.. will be waiting for my email with my download >.>

[fernando]

Thats just silly.sorry but can this really get any harder really?

[Zubis]

I have two accounts, so I ordered one copy of the game from Amazon and one copy of the game from the NA store.

Amazon sent me a download link to install a few hours ago, but no download link from SE until I guess tomorrow.

[fernando]

no link for it in service and options or am i just that stupid?

[Notackan]

I think you can only register now. Download is either later tonight during maintenance or tomorrow.

[Crestlin]

This is normal that we send out the steps and instructions ahead of time, and the registration code and download link will be sent separately later tonight.

ok then explain why only SE makes you register then wait a day which btw, I have been through every expansion since game first came to the US, we didn't register before downloading an expansion we bought installed and updated at same time, so why now? and why does sites like amazon alow for the download and instillation w/o hesitation?:mad:

[Randwolf]

ok then explain why only SE makes you register then wait a day which btw, I have been through every expansion since game first came to the US, we didn't register before downloading an expansion we bought installed and updated at same time, so why now? and why does sites like amazon alow for the download and instillation w/o hesitation?:mad:

This is S/E. Please do not ask questions where the best/good/correct answer requires logic.

[Bayohne]

I got the seekers edition but the chocobo shirt code is coming up as expired, is this because the content isn't released yet?
Correct! As we mentioned recently on Topics, you will be able to redeem your Chocobo Shirt once Adoulin becomes playable:



On March 26, 2013, the FINAL FANTASY XI: Ultimate Collection Seekers Edition will go on sale and those who purchase this special edition will also receive the Chocobo Shirt in-game bonus item. Please note that registration of the Chocobo Shirt campaign code will not be available until Seekers of Adoulin becomes playable.

*The specific time when Seekers of Adoulin content will become playable will be announced at a later date.

[katiekat]

so my ls mate just bot it now and already got the dl button... wth

[Maledict]

10:48 AM PST here: still no sign of a Download button, nor one of an email to a download link.

[Bayohne]

Greetings everyone,

For users that purchased Seekers of Adoulin or the FFXI: UCSE from the North American Square Enix Online Store we are very sorry about the delay in getting the client download links to you. There was an issue within our system that was not sending out the link properly, which has been addressed.

Those of you that are missing your download link should be receiving an email with download instructions shortly. Again we apologize for the inconvenience this has caused.

Additionally, we are seeing reports that some of the emails may be filtered into your "Junk" mail, so please check there as well for any other emails you feel might be missing.

[katiekat]

thank you for the update Bayohne (http://forum.square-enix.com/ffxi/members/73-Bayohne) (http://forum.square-enix.com/ffxi/members/73-Bayohne)

[Darkshade]

Anyone else only get the Seekers of Adoulin code/music box code but none of the Ultimate Edition codes for Chocobo Beret/Shirt? I checked both my spam/inbox all the way down and the only two emais I have are one for the musicbox and one for the Seekers of Adoulin Ultimate Edition, no hat/shirt. If I end up not receiving these, who do I contact to get codes for them?

[Darienchiba]

Greetings everyone,

For users that purchased Seekers of Adoulin or the FFXI: UCSE from the North American Square Enix Online Store we are very sorry about the delay in getting the client download links to you. There was an issue within our system that was not sending out the link properly, which has been addressed.

Those of you that are missing your download link should be receiving an email with download instructions shortly. Again we apologize for the inconvenience this has caused.

Additionally, we are seeing reports that some of the emails may be filtered into your "Junk" mail, so please check there as well for any other emails you feel might be missing.

Thanks for getting this cleared up Bayohne. I called Square's customer support earlier about this issue and the girl who "helped" me just said that the game download would be available tomorrow after we register our code. I told her that didn't make any sense and she just laughed and repeated again what was she said and that it was on the forums and pol viewer. Imo she was kind of rude.

[DFHSmoke2]

Greetings everyone,

For users that purchased Seekers of Adoulin or the FFXI: UCSE from the North American Square Enix Online Store we are very sorry about the delay in getting the client download links to you. There was an issue within our system that was not sending out the link properly, which has been addressed.

Those of you that are missing your download link should be receiving an email with download instructions shortly. Again we apologize for the inconvenience this has caused.

Additionally, we are seeing reports that some of the emails may be filtered into your "Junk" mail, so please check there as well for any other emails you feel might be missing.


Thanks for the update. What about those of us that never got the codes for the beret and shirt?

[Darienchiba]

Thanks for the update. What about those of us that never got the codes for the beret and shirt?

Did you order the Seekers edition or just the Seekers expansion?

[katiekat]

Bayohne is it the same link that gave us are content id? or a new one if its the one with the content id's i got that and click the link but no dl option.

[DFHSmoke2]

Did you order the Seekers edition or just the Seekers expansion?

I ordered one of each, actually.

[Darienchiba]

I ordered one of each, actually.

Hmm. Might try contacting them. I got my codes at 2am this morning.

[DFHSmoke2]

Hmm. Might try contacting them. I got my codes at 2am this morning.

I got the registration codes for the expansion/ultimate edition, and the musicbox, but not the codes for the beret or shirt :(

[starkingdom]

I still have not getting the download email let. is it really slow getting it out ?




because it 11:24 am in az,usa now. (close to luach time here)

[fernando]

I gave up on trying to get the items for anything that SE has offered,it never worked for me so it shouldnt work for anyone imo.

[fernando]

Smoke and Mirrors.............just saying.

[katiekat]

hasanyone otin the email sins they sent out the update o on what was going on?

[Caketime]

Meanwhile, at SE headquarters...

http://imgur.com/DexCNRC.gif

[Kavik]

hasanyone otin the email sins they sent out the update o on what was going on?

I think you meant: has anyone gotten the email since they sent out the update on what was going on?

I for one have not.

[wildsprite]

Meanwhile, at SE headquarters...

http://imgur.com/DexCNRC.gif

what a creepy pic.....lol

[Hawk]

Seriously this is getting old Square. I know many of us (myself included) will most likely never purchase anything from your direct store (or anything handled by loldigital river), but all you are doing is trolling your loyal customers. Provide us a DL link on the site. Not like you can access the content without the code which we paid for, but let us start downloading it. Saying it's coming and it still not delivered is just a further troll. No wonder the head of Square stepped down today. The company is run by monkeys.

[Horadrim]

Bayohne is it the same link that gave us are content id? or a new one if its the one with the content id's i got that and click the link but no dl option.

This.

I've gotten two identical emails so far, one with a content ID and the music links, one with just the music links. I need to know if there's another I should look out for.

[katiekat]

yea am so lost right now.

[Hawk]

zomg, I just got my email. It didn't feature the DL link however when I went to SE order details, the link was there. Even without a new email, check your order details!

[Sekhmet]

ok, I finally got the download button, and I am downloading as I write this, but I have another question. I pre-ordered before the announcement for the musicbox mp3's. I received the codes for the game beret and chocobo shirt, but I haven't seen anything regarding the musicbox. Am I out of luck because I ordered before it was announced? Or is there something I can do to get it?

[Hexadecimal]

I just received the e-mail too. Same deal as Hawk: the e-mail was missing the download link, but the order page had it.

[Nathos]

Got the expansion key. Still no Music box code e-mail. Checked junk/spambox all day. Nada.

[Sekhmet]

Same here, I highly recommend anyone who hasn't checked the Digital river findmyorder page to do so.

[Mozhat]

I think its disrespectful to us.
We buy the new SoA early[02/08/2013] so we don't run into this problem.
Look what happened.

What I don't understand is, when I bought this, I looked up on my bank account to see if they charged me.
They did.

Now I go back to my bank account and DRI*Square Enix.com on your credit card billing statement don't even show up. Only SE withdraws I see is the monthly bills.

What gives?

[starkingdom]

I just get email saying the download for the game is readly on the order details page.

[Mittenz]

tried checking the digital river find my order page according to it my order doesnt exist and neither option for login lets me actually log in and their password recovery system sends me back a generic password that is most definitely one that I would not use "<PASSWORD_BASED _ON_ORDER>" and btw that doesnt work either so no idea what to do at this point as I have now 4 emails (one not more than 10mins old from them) and yet still no download link

[Luscia]

I have yet to receive a new email and my order details are still only listing view invoice and cancellation as my only options

[Lucialynn]

just got the new e-mail and finally dling....

[katiekat]

my order page on dr shos me the down lode instrucions but theirs no link to down lode anything =/

nvm lol it just shoed up ;)

[Nathos]

I have yet to receive a new email and my order details are still only listing view invoice and cancellation as my only options

Same here. Tho I got the key for expansion. But no dl link or music box e-mail/key.

[Maledict]

Just received a new order confirmation email with my registration code (same one as received earlier today) printed twice, along with "Your_MLP_Code_Will_Be_Sent_In_A_Seperate_Email_1857". Checked the order page and found that a "Begin Download" link has appeared just beneath the product name in the item list.

The file is called "Final_Fantasy_XI_Seekers_of_Adoulin_Setup.exe" and it's 209 MB. Hopefully after I get what's supposed to be the member point unlock code, this ticket can be closed...

[bigdave]

you think se would stop using third party's that can not do there job

[Luscia]

Okay JUST got it finally

[Tingle]

Just got mine!

[Hawk]

Keep in mind that after installing, there is an update the next time you log in so you may want to get that out of the way now.

[Bayohne]

Greetings,

Sorry for the confusion - the email coming from our e-commerce vendor will not contain a download link, but will link you to their website "findmyorder.com" where you can retrieve your download link using either your order number & password you created during check out, or your last name & the last 5 digits of the credit card used.

Emails have begun sending out (as you can see by a few posts above) and they're being delivered in the order that the orders were placed in. We've been told that all emails should be delivered by 3pm (PDT). Again, we are very sorry about all the inconvenience this has caused you and will be reviewing our processes as we move forward to ensure this does not happen again.

[Caketime]

Greetings,

Sorry for the confusion - the email coming from our e-commerce vendor will not contain a download link, but will link you to their website "findmyorder.com" where you can retrieve your download link using either your order number & password you created during check out, or your last name & the last 5 digits of the credit card used.

Emails have begun sending out (as you can see by a few posts above) and they're being delivered in the order that the orders were placed in. We've been told that all emails should be delivered by 3pm (PDT). Again, we are very sorry about all the inconvenience this has caused you and will be reviewing our processes as we move forward to ensure this does not happen again.

Your employers are the masters of bad decisions.

[DFHSmoke2]

Still no beret/shirt code :(

[Mittenz]

Greetings,

Sorry for the confusion - the email coming from our e-commerce vendor will not contain a download link, but will link you to their website "findmyorder.com" where you can retrieve your download link using either your order number & password you created during check out, or your last name & the last 5 digits of the credit card used.

Emails have begun sending out (as you can see by a few posts above) and they're being delivered in the order that the orders were placed in. We've been told that all emails should be delivered by 3pm (PDT). Again, we are very sorry about all the inconvenience this has caused you and will be reviewing our processes as we move forward to ensure this does not happen again.

So for those of us 100% unable to log into the Digital Rivers site because their password recovery system is quite useless ?

[Keyln]

So for those of us 100% unable to log into the Digital Rivers site because their password recovery system is quite useless ?

You can use your email address and your last 5 numbers of the credit card you used to order the game to get to the sheet.

Bayohne, if I may be so bold as to suggest that you communicate to your higher ups to stop business with Digital River. It is far more pain that what it's worth.

[Mittenz]

You can use your email address and your last 5 numbers of the credit card you used to order the game to get to the sheet.

Bayohne, if I may be so bold as to suggest that you communicate to your higher ups to stop business with Digital River. It is far more pain that what it's worth.

Incorrect as it tells me my order can not be found (even though when using the order number to recover my password sends their joke at password recovery to my email)

and as I have the registration code and the music box collection as well as the like 3 other emails without a download link I assume I do indeed have an existing order

EDIT: just so its clear I tried using BOTH of the ways to login neither work;
Tried my usual passwords for the order number login and tried the email/credit info neither work one saying my order doesnt exist the other saying I dont have the right ordernumber/password.

[popsicle]

i got the email to download it finally but still have yet to get the chocobo shirt / hat codes. i called digital river and they said to wait 2 days and then call back. i love how i order from square enix, yet i will be getting my codes after someone who ordered off of amazon.

[Darienchiba]

i could probably send someone the download manager if they needed it

[Maledict]

All right, the expansion pack has been installed. However, even post-installation (with the registration code previously entered and the file.txt update made) I'm still getting this error on login:


Expansion pack data has not been installed.
You cannot enter areas that have expansion pack data.

The "Seekers of Adoulin" block on the title screen isn't lit up either. I can only hope tomorrow's update fixes this...

[RatixFarrence]

this is because you selected "Add new PlayOnline service account."(the one with the PlayOnline logo on it) instead of this "Add code to existing PlayOnline service account."(the one that says add a service account)

this is because you followed the info correctly but it was written for those that do not have an account yet not for thoes that do

the really sad part is you may have just wasted $40 unless you want to be able to dual box
Before the issue even happened I looked all over for something like that. All i could find was purchase registration codes.
Anyway, I sent a ticket, and maybe this can be figured out in time for the expansion's release or shortly after.

[Gihzah]

Incorrect as it tells me my order can not be found (even though when using the order number to recover my password sends their joke at password recovery to my email)

and as I have the registration code and the music box collection as well as the like 3 other emails without a download link I assume I do indeed have an existing order

EDIT: just so its clear I tried using BOTH of the ways to login neither work;
Tried my usual passwords for the order number login and tried the email/credit info neither work one saying my order doesnt exist the other saying I dont have the right ordernumber/password.

I seem to be having the same problem.

[Kavik]

If you're using both their systems and it wont work you should probably cancel the order/demand a refund and buy it from somewhere else.

[Nexacs]

I got the email to download SoA installer, but i haven't got the email for the musicbox yet. I pre-ordered march 12

[Nathos]

I got the email to download SoA installer, but i haven't got the email for the musicbox yet. I pre-ordered march 12

Same here. Still missing the music box code.

[RatixFarrence]

Looks like they're in the process of fixing my code registration mistake. My props to SE support!

[Eldwir]

Not 100% sure if this happened to anyone else before me, but...I pre-ordered SoA, I received my e-mail with the code, I entered the code in the proper way, so yeah, no need to double-check if I did it correctly, and the message I received was :

http://i50.tinypic.com/2ajqnuq.jpg


Even though...

http://i46.tinypic.com/2wfjvo9.jpg

Now, I have no idea if I have messed up with the purchase, because I got it on the NA website (the only one where SoA is available at the moment), but I was able to register my Treasures of Aht Urghan and Wings of the Goddess even if I they were NA version, on this account (which is EU).
I am shrugging.

[Hyunkel]

Not 100% sure if this happened to anyone else before me, but...I pre-ordered SoA, I received my e-mail with the code, I entered the code in the proper way, so yeah, no need to double-check if I did it correctly, and the message I received was :

http://i50.tinypic.com/2ajqnuq.jpg


Even though...

http://i46.tinypic.com/2wfjvo9.jpg

Now, I have no idea if I have messed up with the purchase, because I got it on the NA website (the only one where SoA is available at the moment), but I was able to register my Treasures of Aht Urghan and Wings of the Goddess even if I they were NA version, on this account (which is EU).
I am shrugging.

It's not there, you need to go where you see all of your FFXI accounts. There will be a button written "Add a Service Account". After writing your code, you can choose which account you want the service to be added.

Select Service > Play Online/Final Fantasy XI > Add a Service Account.

[Eldwir]

It's not there, you need to go where you see all of your FFXI accounts. There will be a button written "Add a Service Account". After writing your code, you can choose which account you want the service to be added.

Select Service > Play Online/Final Fantasy XI > Add a Service Account.

That is the Big Blue Button "Add a Service Account" I've been clicking since the beginning and that I am talking about. There is no procedure mistake, is what I am saying. Unless your accounts have an additional "Add a Service Account" that is invisible to my eyes on my own account, which I sincerely doubt.

http://i49.tinypic.com/2n6er9s.jpg

That's what I've been clicking on, inputing my codes in, receiving an errror about. Cannot explain it any better than posting you images regarding the very matter.

[Okipuit]

As some of you may have noticed, when you download the FINAL FANTASY XI - Musicbox Adventures mini-album, the track titles are not included. Here they are for your reference!


Track 01 - Vana'diel March
Track 02 - The Grand Duchy of Jeuno
Track 03 - Whisper of the Gods
Track 04 - Mog House
Track 05 - Arciela

[Bayohne]

Now, I have no idea if I have messed up with the purchase, because I got it on the NA website (the only one where SoA is available at the moment), but I was able to register my Treasures of Aht Urghan and Wings of the Goddess even if I they were NA version, on this account (which is EU).
I am shrugging.

You mentioned purchasing from the NA store and trying to activate the code on an EU account, but unfortunately, registration codes are region-specific and must match the region of the FFXI account registered. I recommend that you contact the European Square Enix Support Centre (http://support.eu.square-enix.com/main.php?id=455&la=2&SQEXSC=qhnbn6l5rk77drhkdr4v8r5pg4) to work toward a solution.

[Lunarfang]

I'm having the same issue right now I got the email with the codes and the little MLP thing but now my order is showing up that it isn't there now..

[Gerion]

After I bought the expansion from the Square Enix online store, I proceeded to download it without problem. However, I am unable to find the unlock code for it. On the page where I downloaded it, it says: Unlock Code: Your_MLP_Code_Will_Be_Sent_In_A_Seperate_Email_10.

However, on the purchase confirmation email, there is no code on it; it merely repeats: Your_MLP_Code_Will_Be_Sent_In_A_Seperate_Email_10.

Is another email coming soon that has the code in it, or is something wrong?

[SMD111]

ill bet something is wrong

[Darkumbra]

I was able to download the new expansion SOA. It seems to be downloaded and installed just fine. My problem is the confirmation e-mail from digital river sent me a 16 digit serial number/product code yet no registration code. There is a link for members registration code but that brings me to a square enix profile page different from my square enix account page where the only thing I can do there has nothing to do with getting my registration code. The description of the link also says that my loyalty points code will be sent in a seperate email 93. but after clicking the link several times I have recieved no new e-mail or gotten anywhere. Anyone have any suggestions?

[Krashport]

If you've received this e-mail;

I'm pretty sure all we have to do is sit back relax and wait patiently until Seekers of Adoulin is released, which will be sometime tomorrow the 27th. if "you've" installed the exe for Adoulin and registered it w/ "Your" Square Enix Account Management System

under Add a Service Account "you're" golden!


Seems we're all getting the message when logging into FFXI; -Expansion pack data has not been installed. You cannot enter areas that have expansion pack data. That's because the game is not installed and can't download because the server isn't live yet.

[Gerion]

Does that email come later than the purchase confirmation email? I haven't seen one formatted anything like that yet.

[Glamdring]

To anyone who bought PC thru Amazon, it's confusing as all hell. The instructions are all wrong and amazon has the wrong file size listed. The download is NOT the 12GB shown, it's closer to 200MB. Also, it doesn't take 6-17 hours on broadband, more like 15 minutes or less. Any you'll need to go to the Account management page, you will NOT be prompted (at least today?) to enter your product key from play online. And Amazon support had no idea of any of the above I just got off the phone with them.

[Krashport]

Square Enix store is sending 3 e-mails out numerically. 1st come 1st serve, music > Reg code > last e-mail should be letting you know that the download link is up and she is will and waiting for you! www.findmyorder.com (http://www.findmyorder.com). Just a heads up she likes to be downloaded fast. ;)

[Lunarfang]

I got that email but my order isn't showing up now. I got my registration codes and all that but haven't been able to get any sort of Download link.

[Fiddler]

Krashport thanks for the post! I'm right there with you but how do you register it under "Add a Service Account" when on the email it says "Registration Code: Your_MLP_Code_will _BE_Sent_IN_A_Seperate_Email_XXXX"

I've even tried to put in my 16 digit serial num/product code but the add service account calls for a 20 digit number. Has anyone received a seperate email with a registration code? Or is this something that will have to be done tomorrow?

[Krashport]

The e-mail I've received didn't say; Registration code it said Digital Rights with the 20 digits/alpha afterwards.

Inside E-mail;

Dear Sexy Member,

Thank you for your purchase from Square-Enix, Inc.. Your key code is now available for FINAL FANTASY XI: SEEKERS OF ADOULIN [PC DOWNLOAD].

Digital Rights:
XXXX XXXX XXXX XXXX XXXX <----- Is the code you register. @ "Add a Service Account"
XXXX XXXX XXXX XXXX XXXX <----- Same code above not sure why it was typed twice.
Your_MLP_Code_Will_Be_Sent_In_A_Seperate_Email_XXXX <--- not sure what MLP code is that tells me there is a 4th? e-mail maybe...
......................................
..............................
........................
...............

[Eaon]

is there any info on the backorder i Pre ordered march 3. and im pretty sure the whole point of a pre order is to have it the day it comes out im kinda disapointed and was really looking forward to this
P.S. Since I ordered march 3 will i still receive the sound track since i technically pre ordered

[Bayohne]

We are aware that a number of users have encountered the following issues related to purchases made on the Square Enix Online Store:

Receiving an SE Members code in place of a Seekers of Adoulin registration code (Digital Download)
Not receiving bonus item codes (Destrier Beret/Chocobo Shirt) when ordering FFXI: UCSE (Digital Download)
Users that pre-ordered not receiving their Musicbox Adventures download

We have corrected these issues for new orders and are now working closely with our e-commerce vendor to re-send the missing information to the affected customers as quickly as possible. We take these issues extremely seriously and we sincerely apologize for the delay in resolving these concerns.

[Kumop]

Bayohne, Any ideas on how users who have FINAL FANTASY XI installed through steam can install Seeker's of Adoulin? I keep getting an error message saying "FFXI is not installed"...

[Krashport]

We are aware that a number of users have encountered the following issues related to purchases made on the Square Enix Online Store:


Receiving an SE Members code in place of a Seekers of Adoulin registration code (Digital Download)
Not receiving bonus item codes (Destrier Beret/Chocobo Shirt) when ordering FFXI: UCSE (Digital Download)
Users that pre-ordered not receiving their Musicbox Adventures download


We have corrected these issues for new orders and are now working closely with our e-commerce vendor to re-send the missing information to the affected customers as quickly as possible. We take these issues extremely seriously and we sincerely apologize for the delay in resolving these concerns.

Bayohne might want to add a safety precaution** on not letting members Register their FINAL FANTASY® XI: Seekers of Adoulin™ $29.99 to new accounts without the base game. It seems some members aren't reading the fine print. This might help in the long run.

Windows® PC (Digital Download) $29.99 (Only works on made accounts with base game.)
Notes; FINAL FANTASY XI Seekers of Adoulin is not a stand-alone game. The FINAL FANTASY XI game must be installed beforehand.

Windows® PC (Digital Download) $39.99 (Works on new and already made accounts with or without base game.) Notes; The FINAL FANTASY XI Ultimate Collection Seekers Edition features FINAL FANTASY XI, Seekers of Adoulin, and all previously released expansion and add-on packs including Rise of the Zilart, Chains of Promathia, Treasures of Aht Urhgan, Wings of the Goddess, A Crystalline Prophecy, A Moogle Kupo d’Etat, A Shantotto Ascension, Vision of Abyssea, Scars of Abyssea, and Heroes of Abyssea.

[Gerion]

I personally tried calling Digital River about an hour ago. The call was relatively straightfoward, but they said it would take up to two business days for them to send a replacement email. That's just ridiculous. I don't see why they couldn't just tell me the code on the phone.

[Jeph]

We are aware that a number of users have encountered the following issues related to purchases made on the Square Enix Online Store:

Receiving an SE Members code in place of a Seekers of Adoulin registration code (Digital Download)
Not receiving bonus item codes (Destrier Beret/Chocobo Shirt) when ordering FFXI: UCSE (Digital Download)
Users that pre-ordered not receiving their Musicbox Adventures download

We have corrected these issues for new orders and are now working closely with our e-commerce vendor to re-send the missing information to the affected customers as quickly as possible. We take these issues extremely seriously and we sincerely apologize for the delay in resolving these concerns.

I myself have received an email with the registration code replaced by the SE members code. Will I have to contact support to make it known or will the information be re-sent regardless?

[Lucialynn]

I got the code for Seekers Collection, have it installed and registered
Got the Music Box code and dl'd the Music Box
Still don't have the Hat or Shirt Codes
And Still don't have the Members Code....

[Kintups]

Your_My Little Pony_Code_Will_Be_Sent_In_A_Seperate_Email_XXXX

[Krashport]

Your_My Little Pony_Code_Will_Be_Sent_In_A_Seperate_Email_XXXX


MLP >>>>>>>> Membership Loyalty Points.

Thanks Rishimishi, you rock! :)

[Bayohne]

I myself have received an email with the registration code replaced by the SE members code. Will I have to contact support to make it known or will the information be re-sent regardless?
The information will be re-sent regardless!

[Rishi]

MLP >>>>>>>> Membership Loyalty Points.

Thanks Rishimishi, you rock! :)

no problem KP

[Jeph]

The information will be re-sent regardless!

Just received one! I just wanted to ask though, for those who have purchased 2 digital copies at the same time, the 2nd code will be sent separately correct? I just want to make sure that the second code was not overlooked.

[Spiriel]

Just ordered it today, about 30 minutes ago or so. I got it straight from the site, and it gave me two codes. One to activate the expansion, and huzzah it actually worked, it's the other one that I'm curious about. It gave me this "unlock code". What am I supposed to do with this? It came with only 16 digits instead of 20, so I can't put it service options thing. Is that just a mistake on SE's part, since there seems to be a lot of that going on, or am I trying to put it into the wrong place? And.....yeah, just ordered it today knowing it can't actually be played until tomorrow. Did I miss the pre-order bonus since technically I did get it before it's playable or no? Doesn't really bother me either way, just would like to know.

[Yrusama]

this is because you selected "Add new PlayOnline service account."(the one with the PlayOnline logo on it) instead of this "Add code to existing PlayOnline service account."(the one that says add a service account)

this is because you followed the info correctly but it was written for those that do not have an account yet not for thoes that do

the really sad part is you may have just wasted $40 unless you want to be able to dual box

Wait a second. What if we want to install JUST SoA? I got the Ultimate Collection for the various bonuses, but I already have the rest of the game installed (up to Abyssea). Is this going to be a problem?

[Lucialynn]

no, when ya run the exe, it will ask ya to click on the expansions and addons ya want to install

when I ran it, it only had SoA checked, since I recognized I had all other expansions and addons installed

I pre ordered the Seeekers Collectors Edsition also
But have all other expansions and addons already

I pre ordered the Seekers Colectors Edition for the Hat and Shirt and also so I'll have it in case I ever have to re install
which I will soon
atm I play on PS3 and 360, til I build a new PC, old PC not working right, would fix but it is almost 7 years old
so when I get new PC built will need to install on that

sometimes play FF XI on my roommates PC when she not using it
She also plays FF XI

[Kintups]

MLP >>>>>>>> Membership Loyalty Points.

Thanks Rishimishi, you rock! :)

what are those points? how do i check or get them? lol

[Krashport]

what are those points? how do i check or get them? lolI'm pretty sure once we've receive the 4th e-mail from digitalriver (Square Enix Store only) it will have a MLP code that we can use with our account @ http://store.na.square-enix.com (http://store.na.square-enix.com/store/sqenixus/en_US/DisplayCategoryProductListPage/ThemeID.29853700/categoryID.61661200) for future purchases.

[Mulch]

Still haven't gotten the hat code email yet :(

[Sceptre]

Purchased the game and installed it then went to enter my code and this is what i get.

You cannot add expanded services because either the maximum number of service accounts have been added/registered or there are no service accounts to which the expanded services can be added/registered.

*If you have not performed PlayOnline registration yet and have a registration code that begins with U or if you have a FINAL FANTASY XI 14-Day Free Trial registration code, please select "Add new PlayOnline service account" and enter your registration code.

any ideas?