SEEKERS OF ADOULIN -- Order Details, having a problem!

[Junivah]

Just got the mp3 dowload but no code for destrier hat and chocobo shirt.

[autopatch]

I ordered the Xbox 360 Ultimate Collection and I have yet to receive the codes for the Music Box or the Chocobo Shirt from Digital River.

[Nataskiller]

I ordered the Xbox 360 Ultimate Collection and I have yet to receive the codes for the Music Box or the Chocobo Shirt from Digital River.
Mmmm did you check your email for the music box one? I didnt know I had it either till I actually looked through emails.. and i havent been given a code for the shirt nor beret yet either...

[bigdave]

i ordered 2 copies of seekers and only got 1 code i think some one needs to loose there job

[srx7775]

Hello. Any idea what to do if you have an US pol id linked to EU SE acc? i need US reg code but cant buy it since SE wont allow me to buy from US shop.

[Zehira]

Hello. Any idea what to do if you have an US pol id linked to EU SE acc? i need US reg code but cant buy it since SE wont allow me to buy from US shop.

You can try Amazon. I got my reg code from Amazon's downloader.

[srx7775]

No >< amazon isnt available for me either.

[Sceptre]

if you can not get it from amazon living in the EU and you need the NA version,
make a new amazon account and use a american address and zip and it lets you run and install it with no problem,

[Gerion]

How long will it be before all of the corrected emails are sent out? I have still not gotten anything, so I still can't register Adoulin to my account.

[srx7775]

ty, ill try it.

[jon]

I ordered the Xbox 360 Ultimate collection from Amazon. I got codes for the shirt and beret (2 codes) but i didnt get one for the expansion. Was I supposed to? does having the expansion on disc somehow get around this?

[autopatch]

I'm going to cancel my Square Enix order and order from Amazon. The delay is not worth the Music Box album.

[Kristal]

Hello. Any idea what to do if you have an US pol id linked to EU SE acc? i need US reg code but cant buy it since SE wont allow me to buy from US shop.

I'm in the same situation. I made an account on the NA SE shop site (the one you get to from the NA FFXI website), but instead of Belgium as a country (which isn't an option), I entered a different country (Belize). Then payed with my MasterCard just fine.
Got the email for the MP3s at 6am local time on the 26th, the codes for the ingame items and expansion at 8am, and the DL link for the Edition at 8pm. The code for the t-shirt doesn't work, the destrier beret and expansion worked just fine.

[Dsriker]

Just a heads up for anyone who is waiting on an e-mail with your download and or reg. codes you have to go to http://findmyorder.com/ and you enter your order info then it should have all your codes and a download link.

[Logandor]

Not sure if I should add this here or not but when will the codes for the music download be sent for those who preorder early? Mainly being sense today was release date of the game and all was wondering where the music had gone... only email I received on the matter sent me to an order page and I place the promo code in and hit enter and then nothing. No download or anything. Below is the email sent by way... (codes have been xxx out)
Information Regarding Your Final Fantasy XI Seekers of Adoulin / Ultimate Collection Seekers Edition Order‏

Square-Eni​x Customer Service (donotreply@square-enix.com)Schedule cleanup 3/25/13
To: xxxxxx@xxxxx.com

Thank you for preordering FINAL FANTASY XI: Seekers of Adoulin / Ultimate Collection Seekers Edition.

To show our appreciation for your support, we are sending you a code that will allow you to download the exclusive "FINAL FANTASY XI - Musicbox Adventures" digital music album from our Square Enix Online Store.

Follow the Promo URL below and then enter the code below on our online store to download your free copy any time after 3/26/2013 12:00am (PDT).
Please note that this code and product offer will expire on 4/25/2013 11:59pm (PDT).

Promo URL: http://store.na.square-enix.com/MusicboxPromo
Coupon Code: xxxxxxxxx

Please note: This e-mail message was sent from a notification-only address that cannot accept incoming e-mail.

Thank you,
Square-Enix Customer Service

[Dsriker]

i was able to download them from that same site i linked.

[Dsriker]

just have to log in with your e-mail last 5 of CC you used or your password and the order number

[Avina]

I still don't have my music box codes. Despite this being on my receipt:


Product SKU: 264837700
Product Name: FINAL FANTASY XI: SEEKERS OF ADOULIN [PC DOWNLOAD] (Pre-Ordered)
Anticipated Released Date: March 26, 2013
Qty Ordered: 1
Amount: $29.99

[Dsriker]

odd might want to contact SE then that is where i downloaded mine from was the bottom of that page

[Mulch]

Finally got all my codes the ones for the chocobo shirt are not working how long do you need to wait to enter them isn't the expansion live already lol

[Psalm]

Well there is one code in my email, however it is too short to be for any content.. also the Page and the email reads "Unlock Code: Your_MLP_Code_Will_Be_Sent_In_A_Seperate_Email_31" This is rather frustrating..

Also got a 16 part code.. need 20.. still no email here.

[Icefall]

I still haven't received my Loyalty Point codes. The findmyorder site just says Your_MLP_Code_Will_Be_Sent_In_A_Seperate_Email on both of my orders. I have checked my email inbox, spam folder, as well as the findmyorder site, but those codes are not listed anywhere. Can a GM here please confirm if Digital River is still working on sending out new emails including *all* of our order information?

Thank you for your time and help.

[Nathos]

I'm on same boat as above. No Music Box still, no Loyalty Point. Got the Expansion code only + Download link. Checked e-mail all day Yesterday and checking this morning, including junk box. Would like to know if stuff are being re-sent or who could help with this matter. Thank you.

EDIT: Just got Loyalty Points e-mail. Still missing the Music Box.

[Cruentus]

Okay, I'm not sure what to do here. This has probably been answered already, but I don't have enough time to read through this entire thread.

I have Final Fantasy XI: Ultimate Collection -- Abyssea Edition on Steam. I pre-ordered Seekers of Adoulin from the PlayOnline site a week or two ago. I've already downloaded the Music Box MP3 files, and I've already taken care of the loyalty points thing and registering Seekers of Adoulin on my Square Enix Account (the same site you'd get another Content ID for a new character from).

However, launching PlayOnline and closing it again does nothing to install anything. I tried launching Final Fantasy XI itself from the PlayOnline Viewer, but even after the short update, it said I couldn't access areas that required the new expansion.

I am now staring at the Begin Download link from Digital River, but I don't know where to download it to.

[Bayohne]

I am now staring at the Begin Download link from Digital River, but I don't know where to download it to.
You must install the Seekers of Adoulin files to be able to access the new expansion content. Registering the registration code to your account, and downloading the version update files, does not install the files needed for the expansion.

Please download the file you mentioned, which is the Seekers of Adoulin installer. It will install the files to the appropriate directory and you'll be set! :)

[zataz]

You must install the Seekers of Adoulin files to be able to access the new expansion content. Registering the registration code to your account, and downloading the version update files, does not install the files needed for the expansion.

Please download the file you mentioned, which is the Seekers of Adoulin installer. It will install the files to the appropriate directory and you'll be set! :)

yep i got a e mail from u all today sending me my shirt and head gear codes cause of a issue of some kind.
wanna say thanks for the time u all are taking to address the issues =)

[Cruentus]

You must install the Seekers of Adoulin files to be able to access the new expansion content. Registering the registration code to your account, and downloading the version update files, does not install the files needed for the expansion.

Please download the file you mentioned, which is the Seekers of Adoulin installer. It will install the files to the appropriate directory and you'll be set! :)

So, even though I'm using a Steam version of Final Fantasy XI, this installer will find that and install in the proper files? Or do I need to use a browsing function to tell it where to install the files?

Either way, thanks for your help so far.

[zataz]

i got mine from the se store. i bought the collection for the shirt. i just ran it and clicked on seekers and it installed itself. id assume it would function the same way =P

[Cruentus]

i got mine from the se store. i bought the collection for the shirt. i just ran it and clicked on seekers and it installed itself. id assume it would function the same way =P

Okay, now it's doing some huge update, so I guess I should assume it worked.

[Okipuit]

Not sure if I should add this here or not but when will the codes for the music download be sent for those who preorder early? Mainly being sense today was release date of the game and all was wondering where the music had gone... only email I received on the matter sent me to an order page and I place the promo code in and hit enter and then nothing. No download or anything. Below is the email sent by way... (codes have been xxx out)
Information Regarding Your Final Fantasy XI Seekers of Adoulin / Ultimate Collection Seekers Edition Order‏

Square-Eni​x Customer Service (donotreply@square-enix.com)Schedule cleanup 3/25/13
To: xxxxxx@xxxxx.com

Thank you for preordering FINAL FANTASY XI: Seekers of Adoulin / Ultimate Collection Seekers Edition.

To show our appreciation for your support, we are sending you a code that will allow you to download the exclusive "FINAL FANTASY XI - Musicbox Adventures" digital music album from our Square Enix Online Store.

Follow the Promo URL below and then enter the code below on our online store to download your free copy any time after 3/26/2013 12:00am (PDT).
Please note that this code and product offer will expire on 4/25/2013 11:59pm (PDT).

Promo URL: http://store.na.square-enix.com/MusicboxPromo
Coupon Code: xxxxxxxxx

Please note: This e-mail message was sent from a notification-only address that cannot accept incoming e-mail.

Thank you,
Square-Enix Customer Service

First, clear out any items you may have in your shopping cart, then visit the link that was provided in your email. Apply the Coupon Code into the Promo Code box in the bottom left and select "APPLY." Then click the "Check Out" option and you will be able to download FINAL FANTASY XI Musicbox Adventures!

[Logandor]

First, clear out any items you may have in your shopping cart, then visit the link that was provided in your email. Apply the Coupon Code into the Promo Code box in the bottom left and select "APPLY." Then click the "Check Out" option and you will be able to download FINAL FANTASY XI Musicbox Adventures!
Did and it says invalid. I gone ahead and emailed. Sorry for taking up your time on forums.

[Okipuit]

It's no problem at all! We're sorry that didn't help but sending in an email is definitely your best bet from here.