View Full Version : First Click and Buy, now Digital River...
Demon6324236
03-21-2013, 05:23 AM
Why is it SE can not pick a place we have actually heard of and used before for us to spend our money at!? Click and Buy as well as Digital River are both places that have been screwing up your players. People can not place orders this time, we cant buy the expansion, we can not get the promo you are trying to give out. What you need to do is be smart and use places we do know about, like Steam, Gamestop, Amazon, these are companies and things we have used before and heard all about. I don't know about anyone else here, but until SE made us use C&B, I had no idea it existed or what it was, the same goes for Digital River now.
Please, stop using these stupid sites no one knows about, give us the game on a site or system we actually know about so we can get the expansion rather than waiting for weeks past the day its out. This is another extension of your bad service. Its 6 days away and a large amount of people are unable to order the game from the region they are in because you do not have it in stores for them. Posts on this forum have been lies, telling us it would be resolved in the next few days, but here we are, less than a week away, and still no news on it. Its terrible how you treat your players, you can not even supply them with a way to buy an expansion you made, preventing yourself from making money off of it even because your unable to get it in the proper vendors for people to buy it.
You can buy it from amazon
http://www.amazon.com/Final-Fantasy-XI-Seekers-Download/dp/B00AZNBP1A/ref=sr_1_1?s=videogames&ie=UTF8&qid=1363811896&sr=1-1&keywords=Final+Fantasy+XI%3A+Seekers+of+Adoulin
Demon6324236
03-21-2013, 05:43 AM
I can, yes, not everyone though, thats my problem. I have already pre-ordered it from Amazon for both PC and Xbox, but other players like EU and Canada so far as I know still can not. If I remember correctly one of those sites have only one of the two versions, one has Ultimate the other has the stand alone expansion. The fact they are doing so terrible at this when they are as big of a company as they are is pathetic, this is the kind of error I would expect of a new company shipping out its first game, and even then this seems abnormally bad. Its taking them way to long to get everyone the ability to buy it no matter the country.
I can, yes, not everyone though, thats my problem. I have already pre-ordered it from Amazon for both PC and Xbox, but other players like EU and Canada so far as I know still can not. If I remember correctly one of those sites have only one of the two versions, one has Ultimate the other has the stand alone expansion. The fact they are doing so terrible at this when they are as big of a company as they are is pathetic, this is the kind of error I would expect of a new company shipping out its first game, and even then this seems abnormally bad. Its taking them way to long to get everyone the ability to buy it no matter the country.
Part of the reason is that FFXI is so old not many people are going to buy it or even play it currently so they are not putting it in many online stores at all. Basically you take what they set up.
Demon6324236
03-21-2013, 05:52 AM
If they want to set it up on only a few stores, try picking good ones, not ones no one knows of or can figure out to use. People are being prevented from ordering their expansions because of a free promo which is out of stock and they can not remove from the order. That is a load of BS... As for not being many people who are going to buy it, I disagree, there seem to be a lot of people complaining about the problem all over these forums, I know many people in game from these countries who play and would buy it, I am sure the 50 or so people this includes are not nearly the only people who would buy it. So its not likely that they are saving money or making more, rather they are losing it, and possibly losing players as well, which is even more wasted money in the long run on their part.
Camiie
03-21-2013, 07:59 PM
Part of the reason is that FFXI is so old not many people are going to buy it or even play it currently so they are not putting it in many online stores at all. Basically you take what they set up.
I think that's been a problem with the player base for a long time. Too many people are willing to just "take what they set up" and even leap to defend SE when they are clearly failing to properly support their customers.
Demon is right on taking them to task for their nonsense. They may not be what they once were, but they're still Square Enix. They can get this expansion distributed properly if they really want to. There's really no excuse for them using some no-name company. If it were something they were giving away for free I could see them cutting some corners on it, but they're charging full price for this thing. I expect a full price level of service.
Ziyyigo-Tipyigo
03-21-2013, 10:55 PM
They can get this expansion distributed properly if they really want to.
They're not going to spend more on distribution than they can expect to get in revenue.
There's really no excuse for them using some no-name company.
"I've never heard of them" isn't the same thing as "they're a no-name company." Besides, there's still Amazon.
Xerius
03-22-2013, 01:02 AM
I still think I should be able to just use Paypal instead of having to go through 2 3rd parties just to use my Paypal account. I thought Paypal was pretty standardized at this point.
Fusionx
03-22-2013, 01:57 AM
Why is it SE can not pick a place we have actually heard of
You haven't heard of Digital River before? They're the ones that messed up all the Ni No Kuni Wizard Edition pre-orders. Yep.
Demon6324236
03-22-2013, 03:09 AM
You haven't heard of Digital River before? They're the ones that messed up all the Ni No Kuni Wizard Edition pre-orders. Yep.All the more reason its stupid to go through them.
Demon6324236
03-22-2013, 03:14 AM
They're not going to spend more on distribution than they can expect to get in revenue.
"I've never heard of them" isn't the same thing as "they're a no-name company." Besides, there's still Amazon.Not for everyone, and they will lose money if they do not distribute it properly because some people will not get the expansion. No matter how you look at it, they are stupid for using companies like these rather than well known ones like Amazon or Gamestop.
sc4500
03-22-2013, 04:24 AM
Like my friends say all the time when I am on this game. They never seen a company that will not take are money (takes a act of God) , It is there loss. Just move on.
Really lame there payment system and sign up process so brutal.
Sad part is this payment and sign up process is hurting the word of mouth on ff14 also, and ff14 is much easy to pay them.
Ziyyigo-Tipyigo
03-22-2013, 04:31 AM
they are stupid for using companies like these rather than well known ones like Amazon or Gamestop.
http://www.amazon.com/FANTASY-Ultimate-Collection-Seekers-Download/dp/B00AWEMODK/ref=sr_1_3
http://www.gamestop.com/pc/games/final-fantasy-xi-ultimate-collection-seekers-edition/107615
Dreamin
03-22-2013, 05:28 AM
Digital River is not a completely unknown company. For those that were old enough and were in the computer/software business. They were one of the major shareware/software distributor back in the '90's. But as OSS becomes more and more popular and more shareware went the way of OSS instead, they became less and less known as a company. Not 100% sure when they got into the ecom business, maybe they bought another company sometime along the way and decided to switch into that as shareware went the way of dinosaurs.
Similarly, Click-n-Buy is not a small company that runs out of someone's basement. Rather it is an international company that is mostly EU based but with coverage around the globe. I do believe it is owned by that 'small' german telecom company called 'Deutsche Telekom'. You know the one that is also known as 'T-Mobile' in the US.
I'm not here to defend SE's choice of their electronic payment provider but the fact is that there are many underlying reasons that one would go with certain payment provider. Some of these reasons might be:
1. Finanical incentives - what is the cost per transaction, currency conversation rate, etc.
2. Local regulations - what are the local tax requirements - just the tax table implementation can be a nightmare to deal with.
Demon6324236
03-22-2013, 06:19 AM
http://www.amazon.com/FANTASY-Ultimate-Collection-Seekers-Download/dp/B00AWEMODK/ref=sr_1_3
http://www.gamestop.com/pc/games/final-fantasy-xi-ultimate-collection-seekers-edition/107615That is not for all countries, there are others which do not have those as options. For instance as I said before already, Canada has one option on Amazon, and EU has the other, only 1 edition for each of them and they are opposite editions. I am not speaking out about this problem because it effects me, rather it effects people I know and there are 5 threads a day popping up on this forum about the problem.
tobyx
03-22-2013, 05:38 PM
That is not for all countries, there are others which do not have those as options. For instance as I said before already, Canada has one option on Amazon, and EU has the other, only 1 edition for each of them and they are opposite editions. I am not speaking out about this problem because it effects me, rather it effects people I know and there are 5 threads a day popping up on this forum about the problem.
I completely agree with you. But it's worse as EU has no option to buy Adoulin so far, except for the regular expansion for Xbox 360 on the UK Amazon. There's nothing else. In a moderator post it was promised that we'd get more details on how to pre-order this week but the week is soon over.
Meanwhile, after a short disappearance of the whole EU Square Enix store (possibly to implement the "coming soon" pages for Adoulin), we now see those on there... with no option to buy them or a date when it might happen.
The official EU FFXI promotion site (which is www.ff11europe.com instead of finalfantasyxi.com for NA) is linking to digital download sites—4 in total. 2 have the Abyssea edition, 2 were bought by other companies and have either changed their name or no longer list FFXI in their store at all.
lol.