SOA Registration code issue (NOT THE BONUS ITEM CODE ISSUE)

[hideka]

when pre-ordering the SOA ultimate package we are not being provided actual CD/Registration codes for the SOA expansion. is this intentional, because it is causing alot of confusion.

in another thread a rep confirmed that these codes are not being automatically applied to our accounts. if they are not being automatically applied, and not being provided at the time of purchase, then how are we supposed to obtain our registration codes?

ive seen this asked several times now, and it has some how been skipped over on each support response.

[hideka]

also, the third party vendor that SE is using to sell these downloads is not providing any legitimate customer support beyond a copy and pasted response that has absolutely nothing to do with what you've asked. see email example below.


i apologise for the following email, however your response did not match my issue.......... my issue was:

i was never sent my order confirmation email from your
company.

i was provided order number XXXXXXXXXXX from square enix, and
xxxxxxxxxxx was the order number on my bank statement where your company
took the funds for a purchace from my account.

your online order finder shows BOTH of these as " Non-existent orders"

hopefully i get more than a copy and paste response this time....

i need my order confirmation as well as download instructions resent, the download in question will not be available untill 3/26/2013.

thank you.

> Date: Thu, 14 Mar 2013 16:36:36 -0500
> From: webhelp.v4@digitalriver.com
> To: xxxxxxxxxxxxxxxxx
> Subject: Re: Download question - I cannot find my order. (xxxxxxxxxxxxxxxxx)
>
>
> Thank you for contacting the Online Store Customer Service Team.
>
> PLEASE NOTE: This is an automated response created to immediately help
> you with your issue. If you still require further assistance please
> reply to this message.
>
> We apologize for the inconvenience that you encountered with downloading
> your order. The location of the downloaded file is determined at the
> time the file is downloaded. The location will depend on what your
> system has preset as the destination for the download. Generally, we
> suggest that the destination be the "Desktop" as it is easier to locate
> when needing to install the program. If you are unable to locate the
> downloaded file, you can download the file again by logging in through
> our customer service website located at:
>
> http://www.findmyorder.com
>
> You have the option to look up your order either by:
>
> - Order Number and Password
> Or
> - Email Address and last 5 Digits of Credit Card entered on the
> order.
>
> If you do not know the password that was used when placing the order,
> you can use the automated password reminder feature on this page.
>
> If you do not remember the order number, please use the option to find
> the order by email address.
>
> Once you have logged into the customer service website you will then
> have access to download your order. To begin the download, click on the
> Begin Download button. If you are presented with an option to either
> "Open file from current location" or "Save to disk", please choose "Save
> to disk". You will then be prompted to choose a location to save the
> file to. We recommend saving the file to your desktop for easier access.
>
>
> When your download is complete simply double-click on the downloaded
> file to begin the installation process.
>
> If you experience issues with the installation of the product, please
> contact Technical Support. Their contact information can generally be
> found through their website.
>
> Thank you for contacting the Online Store Customer Service Team. If you
> have any further questions or concerns, please reply to this e-mail.
>
> Sincerely,
> Customer Service Team
> Email ID 25368962
>
>
>
> Original Message Follows:
> ------------------------
> A shopper has emailed customer service with a request. The following
> reasons were selected for the contact, and the specified email address
> was given for contact.
>
> Selected Reasons: Download question - I cannot find my order.
> Shopper Email:xxxxxxxxxxxxxxxxxxx
> Shopper Comments: i was never sent my order confirmation email from your
> company. i was provided order number xxxxxxxxxx from square enix, and
> xxxxxxxxxx was the order number on my bank statement where your company
> took the funds for a purchace from my account. i need my order
> confirmation as well as download instructions resent. thank you.
>
> If an associated requisition exists, the following fields were
> completed.
> Order ID:
> Order Date:
> Site ID:
> Site Name:
> Shopper Name:
>
> Order Summary:
>
>
> Sincerely,
> Digital River

see? the response is obviously a generic copy and paste, that has absolutely NOTHING to do with what your asking.

i still cant wrap my head arround why SE, a massive corporation, would pimp this xpac out to a completely unknown vendor for distribution before giving it to a tried tested and proven powerhouse for digital game sales like steam, which i might add is far superior to this craptacular digital river company.

[Demon6324236]

You get the codes when the game is released, or at least thats what my E-mail from Amazon said when I bought it.

[SMD111]

not to mention this is all i got after i ordered it

Thank you for ordering from Square-Enix, Inc. on March 1, 2013. The following email is a summary of your order. Please use this as your proof of purchase. If you paid by credit card, please look for DRI*Square Enix.com on your credit card billing statement.

Note: If your order contains download products, you can complete the download by looking up your order using the information and link below. When the order summary appears, click on the Download link next to the product name. If your order contains physical products, you will receive a separate email notification when your products have shipped.

To look up your order, please visit: www.findmyorder.com

Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Sincerely,
Square-Enix, Inc. Customer Service
www.findmyorder.com

Your Order and Billing Information:
Order Number: (my order #)
Order Date: March 1, 2013

myinfo

Product SKU: PC Download
Product Name: FINAL FANTASY XI: ULTIMATE COLLECTION SEEKERS EDITION [PC DOWNLOAD] (Pre-Ordered)
Anticipated Released Date: March 26, 2013
Qty Ordered: 1
Amount: $39.99
Shipment Tracking Numbers:

not to mention thay submitted to my CC and 3 days later the hold was reversed by them

and i cant get any info from them weather my order is still valid other then it still says i ordered it
thay wont even tell me when thay will actually take the money or even if thay will

but www.findmyorder.com still has you info in it so im lost

no keys/info or anything

[Toadie-Odie]

not to mention thay submitted to my CC and 3 days later the hold was reversed by them

and i cant get any info from them weather my order is still valid other then it still says i ordered it
thay wont even tell me when thay will actually take the money or even if thay will

but www.findmyorder.com still has you info in it so im lost

no keys/info or anything

This happened to me when I had tried to purchase copies of just the epansion pack directly from the Square-Enix store. I got confirmation emails for the Xbox copies and the one ultimate pc download I had purchased. However, I got nothing regarding the expansion packs, the hold on my account for that order disappeared within less than 24 hours. I don't know if I need to try to re-order the expansion packs or if I am still going to get them since I can't find a place/link at the Square-Enix store to check my order history.

Edit: Let me rephrase, I can't seem to find a place to view my entire order history, not the information on a single order.

[SMD111]

This happened to me when I had tried to purchase copies of just the epansion pack directly from the Square-Enix store. I got confirmation emails for the Xbox copies and the one ultimate pc download I had purchased. However, I got nothing regarding the expansion packs, the hold on my account for that order disappeared within less than 24 hours. I don't know if I need to try to re-order the expansion packs or if I am still going to get them since I can't find a place/link at the Square-Enix store to check my order history.

Edit: Let me rephrase, I can't seem to find a place to view my entire order history, not the information on a single order.
you got it
but the worst part is i cant get any info about if the order is still valid because all i get are automated responses with no info that i requested
like
is my order valid? yes or no
if i reorder will i get charged twice? yes or no
if the above is yes when will the charges get taken for my purchase?

i have tried to contact them 3 times and all i get is the exact message that hideka got

come on this is no way to treat a paying customer

[NDSI]

digitalriver is a company that houses many, many files, I have downloaded my copies of windows from digital river, however the SoA is not (officially) available for download yet, and registration codes are not yet made available, curently as it stands you should receive an email with instructions on the 26th or 27th of march, however they might already have a link ready and live, tho it would require you to know how they named the expansion, none the less you cannot register you SoA even if you would receive your code as the system is not yet configured to accept those codes

[SMD111]

thats true but most of the people he already have there special item codes but i havent even had the money taken out of my account yet and its 10 days away

[Toadie-Odie]

You know, it just occured to me but the issue may be in that it is so close to release and the online shops are being flooded with orders. Just sucks not knowing for sure what's happening with the orders.


Edit: minor spelling

[SE_Chris]

The codes for registration will be provided when the expansion has been released.

Unfortunately, purchases made on the SQUARE ENIX Store are handled by Digital River. For more information on the distribution of the game client and the registration codes you will need to contact them.

They can be reached at www.digitalriver.com or at 1-800-598-7450

[Toadie-Odie]

Thank you vrey much for the phone number to contact them with - I just want to make sure my order for the expansions were in fact placed before trying to place them again and end up with more copies than I need.