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Telyur
01-05-2013, 02:15 PM
Hello,

I recently had an issue where my PlayOnline password is incorrect, despite my absolute knowledge that my password is right. I have checked for case and accidental letters/numbers being out of place, to no avail.

Does anyone have a solution?

Mayoyama
01-05-2013, 06:57 PM
Try resetting your POL password via the square-enix account management website

Telyur
01-06-2013, 12:05 AM
That didn't work, despite changing it twice. Does it take a while to update the password?

SE_Chris
02-09-2013, 06:33 AM
There was a forum thread with a large amount of useful information in regards to configuring the PlayOnline Viewer I would suggest looking into that and see if that solves your issue.
http://forum.square-enix.com/ffxi/threads/27423-Incorrect-PlayOnline-ID-or-password.

For further questions in regards to this issue, please take a look at the following article or contact the SQUARE ENIX Support Center. Since this is not a technical issue with FINAL FANTASY XI, we have closed this thread.

Updating your PlayOnline password:
http://support.na.square-enix.com/faqarticle.php?kid=59772&id=20&la=1&ret=faq&pv=10&page=0&c=0&sc=0&so=4&q=playonline+password

The SQUARE ENIX Support Center for North American accounts can be found at this link:
SQUARE ENIX Support Center (http://support.na.square-enix.com/main.php?id=20&la=1)