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View Full Version : Windows 8 = Always POL-1400 Error Starting FFXI



Haruhigumi
10-31-2012, 10:25 PM
Ever since I upgraded from Windows 7 to Windows 8 Professional, I cannot play FFXI since the 26th. I Can log into the POL viewer, but when I get to the shortcut to launch FFXI from the viewer I am always presented with POL-1400 Content Communication Error.

I've tried making sure all the drivers were up to date, I've tried every compatibility mode setting back to Windows XP compatibility, I've tried restarting, I've tried launching the game with administrative privileges, I've tried reinstalling DirectX 11.

My Partial DXDiag information (too long to post) :



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System Information
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Time of this report: 10/31/2012, 09:16:29
Machine name: KARL-HP
Operating System: Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.120926-1855)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP 630 Notebook PC
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) CPU P6200 @ 2.13GHz (2 CPUs), ~2.1GHz
Memory: 4096MB RAM
Available OS Memory: 3894MB RAM
Page File: 2595MB used, 4882MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.02.9200.16384 64bit Unicode

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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
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Display Devices
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Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics (Pentium)
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_3674103C&REV_02
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC4351
Native Mode: 1366 x 768(p) (60.031Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2858 (English)
Driver Version: 8.15.10.2858
DDI Version: 10
Feature Levels: 10.0,9.1
Driver Model: WDDM 1.1
Graphics Preemption: DMA
Compute Preemption: DMA
Driver Attributes: Final Retail
Driver Date/Size: 10/10/2012 15:44:10, 8368576 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

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Sound Devices
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Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
...

Haruhigumi
10-31-2012, 11:38 PM
Also I cannot update the POL viewer from version 1.18.00n because I cannot get past the POL-1400 even after re-installing the game completely, as such it can't get updated and I can only use my POL login (not my linked SE account).

Haruhigumi
11-01-2012, 04:51 AM
I've re-installed windows 8 cleanly (no settings etc saved). Got FFXI reinstalled from steam, POL got updated to 1.18.15e, now I'm going thru the FFXI update process, will update after it's done on whether or not it had an impact on being able to start the game itself.

Haruhigumi
11-01-2012, 10:26 AM
Seems fine after a re-install of the entire OS cleanly.