Square enix,Please! Start listening to us.(use more questionnaires)

[Rezeak]

It is certainly feeling like Square Enix isn't listening the the community anymore and when it does, it feels more like we're treated like idiots that have no idea whats going on.When the real case is that we are the ones paying for content and probably have played it more than the dev teams.

So I had an idea, that Square Enix every 1-3 month please start putting out multiple choice questionnaires in all languages asking questions on the big topic on the forums as a whole (NA/JP/EU forums together) rather than just telling us it should be like this or that.

For example, Nyzle isle V2 has been out long enough for people to understand how it works (probably more than you) so you could ask say 5 Questions on it.

1. Do you feel that Nyzle needs adjusting : Yes, No
2. How many Astrums should you need to make the armor on the floor above : 2,5,10,25
3. Do you feel lamp floors should be removed to make it fairer you legit players: Yes, No
4. Would you like a way to get floor 100 in multiple runs if it's too difficult for your group : Yes, No
5. Do you feel the none 100 floor bosses drops should be reworked to be more worthwhile: Yes, No

Then if the result indicated that players felt it needed adjusting (say 70%+ ) then out of the other options you should adjust using the most popular suggestion/s.

While I'm sure this will probably be ignored (i don't like to be wrong but i'd love to be wrong here) here are a list of reasons why i feel questionnaires are the way to go.

1. If they are available in all languages, then you can easily get feedback from all the player bases JP/NA/EU together. (and NA/EU players will feel less ignored)

2. Less people will quit knowing that if something is considered unfair in 3 month you'll review it and amend it if/when people vote for it and players will feel more apart of the game it's self.

3. You'll be able to get real feedback from more of the players base rather than the people who post alot. (point here is that some people hate posting cause of trolls or that it has been said a million time in a flood of posts so this way 1 person = 1 vote)

4. Lastly, It'll be alot easier to see how players feel than reading an 200 post thread.

[DrForester]

That's cute, you think SE cares.

[Luvbunny]

LMAO, yeah really cute idea. This will not bode well with their new vision of screw the players in any ways possible, drive them to quit playing the games altogether, and make them hate SE brand with passion. Need to get a new set of glasses, they don't care about us, they never do, never will, and will continue to do what they want every single time.

[newmonkey]

Luv in every post you are going on about how much you hate se, why don't you just quit you obviously arn't very happy so quit and stop bitching all over the place.

No offence ment but damn every post ive read from you today has been nothing but moaning, just quit the game.

[Sarick]

I offered this idea but got no backing from the community. If you want them to listen to the community they need to first have some response that can see what the majority wants not the few minorities on these forums. IMHO the developers see us as sheep in fields of cocaine. It only matters if a large majority cry out or start leaving for greener pastures.

My solution was to do those questionnaires every week when we log on asking the COMMUNITY what they wanted etc. in a vote. You realize, PS2 was canceled in USA because of those votes. They did another poll years ago that ask for the community forums etc. That is why we have them now.

If you don't like some of the changes the reason we're getting them is because the community isn't given much of a voice outside these forums. One thing is for sure the people who decide to leave because the developers are making mistakes aren't going to say goodbye. It's only the people who care enough to explain themselves that will do that.

[Caketime]

Fields of Cocaine? Where?!

[Sarick]

Fields of Cocaine? Where?!

It's symbolism that people are addicted enough to roll over and play dead most of the time.

[RAIST]

Luv in every post you are going on about how much you hate se, why don't you just quit you obviously arn't very happy so quit and stop bitching all over the place.

No offence ment but damn every post ive read from you today has been nothing but moaning, just quit the game.

hehe... Luv is just the resident Cynic I guess. Unfortunately, there is often a lot of truth buried between the lines.

[Caketime]

It's symbolism that people are addicted enough to roll over and play dead most of the time.

I was hoping for actual Cocaine. :(

[Luvbunny]

hehe... Luv is just the resident Cynic I guess. Unfortunately, there is often a lot of truth buried between the lines.

LOL - I am just stating the obvious, a lot of these adjustment really hurt the overall players who did not even abuse the system to begin with, but it would be nice to have those options especially for new players or returning players. As for my negative comments, well have you seen the many negative news that being delivered to us lately? Not to mention they were trying to backtrack their promise of TH gears to make up for the jug pet TH nerf. Empty promises of new avatar for SMN. This so called adjustment to War and Mnk and tp gain. The list goes on and on and on. The worst of it, they have test servers, where they should be able to see this. Not to mention this nerf come almost two years since they were introduced. One often wonders what is going on there in the office. It's like they are backtracking any good intention they did with all the wonderful changes to the game in 2010-2011 and now trying to make the game not so very accessible again to all. This omen does not bode well, especially in light of a new expansion about to be released in the horizon. Do we really have to wait five years to have the expansion completed like WoTG?? and another 6 years before they give us another expansion after SoA?

[Luvbunny]

Btw the OP posted a good idea, suggesting SE to find out more about what the consumers think about the game they are playing and getting free market research to make the game better. I think it is important for them to let us know that we matters, and not just japanese players. When you see so many threads asking for adjustment to Campaign, they should be grateful that there are interest to contents and getting free suggestion and opinions and let us know what their plans are. The same can be said with all those negative feedbacks to the new 2 hours, neo nyzul adjustments, legion unrealistic difficulty, etc... Instead we are getting mostly silent treatments, and just shotgun approach with bad news one after another with very little explanation and rational thinking behind these so called "adjustment".

[Jhanaka]

Hello folks!

Some of your feedback has been heard and if you placed a GM call a survey will be sent to your e-mail. Now granted the survey is geared toward Customer Service suggestions, there are free form areas where you can give your advice.

I do not want you guys to think "oh great, a survey where our suggestions are sent to the garbage can..." because it is not true; the management team is sent the results on a regular basis and policy/procedure may be changed from what is said in these survey; we want to know what you think whether it be good or bad... we can only improve if you share what is troubling you through the Official means we have offered.

Our customer's will only be able to take one Survey per month as we did not want to spam our customers emails. Pushing a questionnaire every time you login to game or the forums might be overkill and we would lose important data if "false" answers.

I will step out of this thread and let you continue with your ideas.

Thank you,

-SGM Jhanaka

[Nala]

LOL - I am just stating the obvious, a lot of these adjustment really hurt the overall players who did not even abuse the system to begin with, but it would be nice to have those options especially for new players or returning players. As for my negative comments, well have you seen the many negative news that being delivered to us lately? Not to mention they were trying to backtrack their promise of TH gears to make up for the jug pet TH nerf. Empty promises of new avatar for SMN. This so called adjustment to War and Mnk and tp gain. The list goes on and on and on. The worst of it, they have test servers, where they should be able to see this. Not to mention this nerf come almost two years since they were introduced. One often wonders what is going on there in the office. It's like they are backtracking any good intention they did with all the wonderful changes to the game in 2010-2011 and now trying to make the game not so very accessible again to all. This omen does not bode well, especially in light of a new expansion about to be released in the horizon. Do we really have to wait five years to have the expansion completed like WoTG?? and another 6 years before they give us another expansion after SoA?

thing is you have to remember they scavenged our dev team and gave us the 14 rejects so the people that had actually tried to do good work went to 14 and continued on doing so, while we got a skeleton crew of misfits who also have no understanding of the game or player base, not that they would have considering how well 14 turned out on them -.-

[Luvbunny]

The mystery is solved :) I suppose we will get the original team who actually came up with Embrava in the first place instead of these band of misfits reject who apparently a master when it comes to creating a fail content, it all makes sense when you look at the original FF14 at launch, a disaster on massive proportion that is tainting the FF brands overall.

[Arcon]

Luv in every post you are going on about how much you hate se, why don't you just quit you obviously arn't very happy so quit and stop bitching all over the place.

No offence ment but damn every post ive read from you today has been nothing but moaning, just quit the game.

hehe... Luv is just the resident Cynic I guess. Unfortunately, there is often a lot of truth buried between the lines.

I only ever see rage between their lines, and lots of foaming at the mouth. If there's any truth to it, I'm pretty sure it's accidental. Like in this case. Posting the same shit over and over again in every thread, and not informational, just inflammatory, accusing the producer and the development team, calling them names every chance they get. Nothing but a child screaming, tossing their toys around and smearing poop on the wall because it dislikes their parents' decision to go to grandma.

[Luvbunny]

That is your opinion. Seems like I am not the only person who are quite dissatisfied with all these recent updates, perhaps you should read better.

[Kriegsgott]

That is your opinion. Seems like I am not the only person who are quite dissatisfied with all these recent updates, perhaps you should read better.

i can understand luvbunny very well
for myself i was trying to play nice with SE too spend a lot time and effort for gathering nice ideas/infos/feedback for Campaign there were tons of Threads old & new on the Hottopic for almost 2 months there were not a single reply so the question is why should i hide my feelings about SE ?
dont understand me wrong i like the game a lot i'm from the oldschool group (lvling in bibiki bay) but the only reason why i keep playing ar my friends
( i dont care if anyone have a problem with my broken english you got the point )

[Luvbunny]

I got your points, you actually spend time to formulate a good suggestion for fixing and improving campaign and make it more attractive for casual players to do. Threads after threads asking for Campaign fixing and many others fixes on WoTG contents goes unnoticed. The same goes to all those RDMs thread and Summoner's thread as well. I mean what do you expect, if they are going to do their way in adjusting contents they should at least return the favor by boosting certain spells in Scholar repertoire to make up the difference (adloquium potency to 3tp gain per tick) and adjusting the so called Legion and Neo Nyzul events which started this Embrava + PD debacles in the first place.

[Sarick]

Hello folks!

Some of your feedback has been heard and if you placed a GM call a survey will be sent to your e-mail. Now granted the survey is geared toward Customer Service suggestions, there are free form areas where you can give your advice.

I do not want you guys to think "oh great, a survey where our suggestions are sent to the garbage can..." because it is not true; the management team is sent the results on a regular basis and policy/procedure may be changed from what is said in these survey; we want to know what you think whether it be good or bad... we can only improve if you share what is troubling you through the Official means we have offered.

If people don't want to answer all they need to do is hit the OPT-OUT option when they log on. it's that simple. The system you speak of is an OPT-IN and IMHO is counter productive. You're not only alienating people who aren't active on the forums you're listening to a few of the vocal minority. The silent majority won't even know what's going on.

Most people you are upset leave first ask questions later taking their money with them. If you want to show these people up you need to put it in their faces that you care not whisper to a select few.

Also if you want to promote players to give other working solutions why not make contest "How would you fix this" giving in game rewards for complex solutions to players who think outside the box. Promote good suggestions by giving weekly prizes to problem solvers who post ideas that make it to the polls.

Our customer's will only be able to take one Survey per month as we did not want to spam our customers emails. Pushing a questionnaire every time you login to game or the forums might be overkill and we would lose important data if "false" answers.

I will step out of this thread and let you continue with your ideas.

Thank you,

-SGM Jhanaka

NO no no. I promoted this idea a few days ago before the OP in another topic. I'm glad that there is a repeat of it in it's own topic. Contacting a GM in a passive way isn't listening to the customers. To me it sounds like "they're mad lets tell them will give a oppion poll by request maybe they'll STFU and think we care. Why, only a select few will step up to the plate and do the comments or request the email. This is simply to limiting the community. If only a few people who know about the poll it isn't going to get the participation level you need to make good judgments.

The vote systems NEED to be like the PS2 poll when you log on the game so EVERYONE is actively involved. We need a proactive attempt for collecting user data not some whimsical passive system where a couple people who want to speak their minds get a voice. Your customers want to be ASK "please tell us how well we're doing" not "We realize your pissed off contact us for a method to closed application about your opinions"

[Demon6324236]

As much as I think it sounds a bit... harsh... what you said makes sense, and isn't wrong. Asking everyone, and asking only those who directly wish to give input, are different things entirely.

[Sarick]

As much as I think it sounds a bit... harsh... what you said makes sense, and isn't wrong. Asking everyone, and asking only those who directly wish to give input, are different things entirely.

Are you responding to me?

If so I'm lost in which direction you're supporting. Do you think the polls should be passively REQUESTED. Or actively promoted each to everyone?

Oddly, Part of my post got deleted.

I suggested that to curve false answers customers could be given the option to OPT out instead of the OPT in. Right now everyone who pays a monthly fee is already there. If they don't want to be involved they can simply say ask later or no thanks.

IT'S THAT SIMPLE! everyone would be actively involved in "How are we doing" not just the vocal minority.

[Demon6324236]

I am agreeing with you, asking people only when they choose to take it kinda gives stupid results, more people will end up complaining than complementing most likely no matter if content is good or not, so it leads to false overall info. However if they were to do it for everyone no matter what then you end up with a real answer between everyones thoughts. Just the way you started out saying it sounded a bit aggressive, and admittedly I like Jhanaka, he replies to us quite a bit & sounds nicer about things than our reps do, so it just kinda sounded a bit, harsh, as I put it originally.

[hiko]

I only ever see rage between their lines, and lots of foaming at the mouth. If there's any truth to it, I'm pretty sure it's accidental. Like in this case. Posting the same shit over and over again in every thread, and not informational, just inflammatory, accusing the producer and the development team, calling them names every chance they get. Nothing but a child screaming, tossing their toys around and smearing poop on the wall because it dislikes their parents' decision to go to grandma.
agree


Seems like I am not the only person who are quite dissatisfied with all these recent updates, .
agree too, but 90% of your post are nothing more than crybabying "abyssea is awesome, everything after is S..t"

[Luvbunny]

agree too, but 90% of your post are nothing more than crybabying "abyssea is awesome, everything after is S..t"

I am only voicing my dissatisfaction - especially after a barrage of batshit insane crazy announcement, from the LOL new 2 hours idea (BST new 2 hours ability as the most idiotic one), backtracking TH gears for other jobs in lieu of TH jug pet nerf, Caith Sith not arriving as promised, Rdm's plea for job improvement goes unnoticed, suggestion for improvement to Campaign and Walk of Echoes are ignored, Meeble Burrow being a huge let down, blinkering fiasco, massive adjustment to War, Monk, Sch and Smn, refusing to add HMP to other VW events and make them more attractive for other people to do, the list can go on and on.

I really wish Abyssea is not that awesome, and its hallo effect is minimal, but currently as it is now, Abyssea and Dynamis are the only two in game activities that are bearable and somewhat fun to do in this game. The game is a huge grindfest, that is not a secret, but there are FUN ENJOYABLE grind (killing abyssea NMs with different job set ups, having fun with atmas, dyna farming when camps are not overcrowded, walk of echoes, campaign) and there are RETARDED grinds (just insert all the new events after abyssea).

[hiko]

there is no need to voice it 50 times per day

[Caketime]

Complaining about others' complaining just adds to the negativity.

[Trisscar]

A point of contention: They have never listened to the players. Which is why I was surprised when they made forums for us and opened a test server.

[Luvbunny]

there is no need to voice it 50 times per day

When you are unhappy about their retarded ideas, you should voice your opinion, especially when you still care enough about the game to take time to let them know. When no one cares, and no one gives a shit, then they really should be worried because the game means nothing to these players and soon they will move on to other games that actually listened to what their players want.

[Tsukino_Kaji]

Some of your feedback has been heard...I think you messed up there. If only "some" is getting through, there what's the point of the forums and MODs?

[Demon6324236]

there is no need to voice it 50 times per dayWell maybe if we say it enough they might pay a bit more attention so we shut up after the 1st time, instead we are always ignored & our wants are twisted to fit SE's want of how to adjust it in a bad way that isn't what we asked for.

[Kriegsgott]

I think you messed up there. If only "some" is getting through, there what's the point of the forums and MODs?

would be funny if only "some" geting SoA and all other people just dont care about it til NA/EU's geting more respect! :mad:

[Sarick]

Hello folks!

Some of your feedback has been heard and if you placed a GM call a survey will be sent to your e-mail. Now granted the survey is geared toward Customer Service suggestions, there are free form areas where you can give your advice.

I do not want you guys to think "oh great, a survey where our suggestions are sent to the garbage can..." because it is not true; the management team is sent the results on a regular basis and policy/procedure may be changed from what is said in these survey; we want to know what you think whether it be good or bad... we can only improve if you share what is troubling you through the Official means we have offered.

Our customer's will only be able to take one Survey per month as we did not want to spam our customers emails. Pushing a questionnaire every time you login to game or the forums might be overkill and we would lose important data if "false" answers.

I will step out of this thread and let you continue with your ideas.

Thank you,

-SGM Jhanaka

Add me then you know my Email... I'm available in game like always.