Tuthles
08-20-2012, 04:04 AM
Character Name: Ceralyn
Server: Bahamut
Details:
Every time I attempt to log in to my character, it gets to the "downloading data" screen, and then the music begins to skip and blur pretty bad, and ultimately I return to my desktop and POL shuts down.
Steps:
1) I was zoning from Port Jueno to Qufim.
2) At the "Downloading data" screen, the music began to repeat and skip for around 5 minutes and ultimately I was forced to manually turn off my computer.
3) Every time since when I return to the Character select screen, there is a little yellow triangle with an exclamation point in the middle when I attempt to select my character.
4) As soon as I select Yes to choose my character, everything proceeds as normal, until I get to the "Downloading data" screen, at which time the music again slurs and skips, and I am returned to my desktop or forced to manually shut down my computer. No error code is given, and everything else about PlayOnline seems to work fine.
Also: I do not have, nor do I want to purchase a second content ID to check whether it is just my main character who is corrupt. If this issue is not resolved and my main is gone, I will most likely terminate service rather than opt to repeat everything.
Date & Time:
2:00PM EST, August 19th, 2012
Frequency:
State how frequent the issue occurs. Please select from the following.
1. Always, I have retried about 5 times now with no success
Platform:
PC
PC Manufacturer & Model Number:
Dell XPS-15 Laptop
Operating System:
Windows 7
Graphics Card:
Intel HD Graphics Family
ISP:
Comcast
Type of Internet Connection:
Optic Fiber Internet, 20MB/s
Thanks for your timely and helpful reply.
-Ceralyn.
Server: Bahamut
Details:
Every time I attempt to log in to my character, it gets to the "downloading data" screen, and then the music begins to skip and blur pretty bad, and ultimately I return to my desktop and POL shuts down.
Steps:
1) I was zoning from Port Jueno to Qufim.
2) At the "Downloading data" screen, the music began to repeat and skip for around 5 minutes and ultimately I was forced to manually turn off my computer.
3) Every time since when I return to the Character select screen, there is a little yellow triangle with an exclamation point in the middle when I attempt to select my character.
4) As soon as I select Yes to choose my character, everything proceeds as normal, until I get to the "Downloading data" screen, at which time the music again slurs and skips, and I am returned to my desktop or forced to manually shut down my computer. No error code is given, and everything else about PlayOnline seems to work fine.
Also: I do not have, nor do I want to purchase a second content ID to check whether it is just my main character who is corrupt. If this issue is not resolved and my main is gone, I will most likely terminate service rather than opt to repeat everything.
Date & Time:
2:00PM EST, August 19th, 2012
Frequency:
State how frequent the issue occurs. Please select from the following.
1. Always, I have retried about 5 times now with no success
Platform:
PC
PC Manufacturer & Model Number:
Dell XPS-15 Laptop
Operating System:
Windows 7
Graphics Card:
Intel HD Graphics Family
ISP:
Comcast
Type of Internet Connection:
Optic Fiber Internet, 20MB/s
Thanks for your timely and helpful reply.
-Ceralyn.