Game glitch causes bazaar purchase??

[Chimera]

While browsing a few bazaars this evening for items I came across one bazaar where a person had an item listed for 900k gil. upon exiting the bazaar, no purchase confirmation requested or given, the game lagged for upwards of 30 seconds before displaying a confirmation of purchase. The item was in my inventory and my gil was gone. I attempted to contact the player who was obviously on-line using English as well as the in game auto translate and he completely ignored me.

If this had have been my own stupidity for purchasing something I never wanted in the first place then I would be willing to accept that and move on, however this is not the case. the game glitches/bugged out/whatever you want to call it and did something I never intended for it to do. How can this be reversed?

[Chimera]

bump

10 days, I would have expected someone from tech support to have answered this.

[Chimera]

well... guess this goes to show you just how Useless the SE support team is now...

Here's a tag line for you guys... 24/7 support... You've made enough money from the game to be able to afford that at the very least! Letting a problem not only go unanswered, but in this case, COMPLETELY IGNORED, is not what I call proper support.

[Qeepel]

Thank you for bringing this to our attention. I'll be happy to escalate your report to the developers for testing. However, they will need the following information for testing. While some information may seem unnecessary, it is needed to help reproduce the problem. Can you please fill out the template below? Thank you for understanding:

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SQUARE ENIX MODERATOR

[Chimera]

oh... so only after I give a blast of crap someone answers??? nevermind... with support like this I'd probably be waiting months before I seen anything happen.