Kogmaw
08-07-2012, 07:05 AM
I recently bought the steam edition of FFXI which promised a destrier beret, I have loaded my code for the beret onto the website and should be able to pick it up from the festive moogle in port bastok. Yet when I talk to the moogle he doesnt have anything for me. I've been waiting for almost a month to receive my item yet he will not give it me.
Qeepel
08-08-2012, 03:21 AM
Hello,
We deeply apologize for this inconvenience, and appreciate your patience as we look into the matter.
We have added your character to the investigation list for you. This is a known issue and it is already being reviewed, please review this thread (http://forum.square-enix.com/ffxi/threads/25396-Regarding-Destrier-Beret-Redemption-Issues) for more information!
Thank you for your report and apologies for any inconvenience!
-SQUARE ENIX MODERATOR