Didn't receive my Destrier Beret

[crazyreaper]

Server: Asura
Character name: Niyanna

I went to the Festive Moogle today and I am still told that he has nothing for my character. The Destrier Beret is shown under my SE Acount under the reward code redemption section but I still have not received my item :(

[Gires]

Yeah...before putting out a message stating that the issue has been resolved, they really should have, well...actually made sure it was resolved. Can't get mine either.

[Bublex]

Greetings Kyosho and Gires,

I am sorry to hear you are still having trouble acquiring your Destrier Berets. I have made sure to submit your information to the development team, and they will make sure to thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend consulting http://www.PlayOnline.com (www.PlayOnline.com) or http://forum.square-enix.com/ffxi/forums/84-Version-Updates for any details about the development team's investigation. Thanks again for your report!

GM Bublex