Destrier Beret Issue

[Kurayuki]

Hello,

I just registered the game, created my character and added the reward code for the Destrier Beret, and I can't get it at the Festive Moogle. How to fix it?

Character: Kurayuki
Server: Odin

[Qeepel]

Greetings!

Thank you for making this report regarding your being unable to receive your Destrier Beret! We have added your character to the investigation list for you. This is a known issue and it is already being reviewed, please review this thread (http://forum.square-enix.com/ffxi/threads/25396-Regarding-Destrier-Beret-Redemption-Issues) for more information!

Thank you for your report and apologies for any inconvenience!

-SQUARE ENIX MODERATOR