Regarding Destrier Beret Redemption Issues

[Bayohne]

Greetings,

First let me apologize for the amount of time it has taken us to post a more comprehensive acknowledgement of the Destrier Beret redemption problem that players are running into.

I wanted to take a moment to refer everyone to the recently posted announcement and to assure you we are working to solve this problem as quickly as possible.



We have identified an issue that is preventing players from receiving the Destrier Beret from the Festive Moogle, despite having registered a campaign code via the Square Enix Account Management System.

We are currently in the process of testing fixes to address this issue.

Please note that any campaign codes that have already been redeemed will not be invalidated, and will be redeemable once this issue has been resolved.

We apologize for any inconvenience this may cause and thank you for your understanding.

Once again, apologies for the delay in getting this information out to all of you and we appreciate your patience while we work to address the problem.

[buritoslicer]

Thanks, I'm relieved to hear theres a solution in the works!

[Daggerstrike]

I have a question about the line "Please note that any campaign codes that have already been redeemed will not be invalidated, and will be redeemable once this issue has been resolved."

Does this mean we will have to reassign our Beret after it is fixed? or does it mean we will be able to pick it up on the assigned characters once it's fixed? I wouldn't mind changing which character it is assigned to since I decided not to play one of the characters I originally gave it to.

[buritoslicer]

I have a question about the line "Please note that any campaign codes that have already been redeemed will not be invalidated, and will be redeemable once this issue has been resolved."

Does this mean we will have to reassign our Beret after it is fixed? or does it mean we will be able to pick it up on the assigned characters once it's fixed? I wouldn't mind changing which character it is assigned to since I decided not to play one of the characters I originally gave it to.

I don't think this item is tranferrable between characters on your account... So that's actually a good question, I'm curious to see the answer for this.

[axemtitanium]

Thanks for the official acknowledgment of the problem. The boilerplate responses kept linking to the main PlayOnline site which had no relevant information on this particular issue.

[Lollerblades]

As long as it gets resolved fast then all is good - Not a great incentive to get new players to stick around though :/

[Vik_Justice]

A solution is in the works! That's definitely good news!

[Zulf]

What do we need to do to stay informed on this issue? I'm a new player to the game, and the whole sign up and key redemption process is a mess...

[buritoslicer]

What do we need to do to stay informed on this issue? I'm a new player to the game, and the whole sign up and key redemption process is a mess...

I was told that there wasn't an ETA on when they will have a solution. That was when I originally called SE support, so I can imagine it's going to take a while.

[Resolver1]

Jeez, took them over a month to officially address this issue and do a public announcement.

[Taion]

Jeez, took them over a month to officially address this issue and do a public announcement.

Seriously though, this is a terrible way to treat new players (or returning players who have had to repurchase the game.) I really do think they should compensate the players who have waited so long for a promotional item they were promised when they purchased the game.

[Rewhymo]

i made a post like that not long ago saying they should either send the cap via mail in game or atleast give items to players who didnt get their caps that would give the same buffs until they can fix the issue. As it is were not getting anything. lack of customer service much.

[Hissu]

Still missing my beret aswell bought the game on steam few days ago, put the code in, but got nothing from moogle :(

[Enochi]

I can understand them wanting to get to the root cause of the issue but they kinda need to address the fact we have not gotten our product yet and send us our product.

[Continuity]

I'm hoping they can sneak the fix in the next version update (July 23rd), or sooner of course... :(

[Zulf]

Yep, we need an update on this. >.>

[Opawesome]

This doesn't give me a lot of faith in the support this game receives. Is this the same kind of non-response I can expect with every issue that comes up?

I understand that things break, and I understand that it takes time to fix them, but the incredible lack of information on this is kind of frustrating. From the posts I have read by them, I'm not even 100% certain that I will get another working code, or if the one I have will be reset, or if I am just SOL.

I know it's just a silly hat, and I can play the game without it, but it was also one of the things I bought; with my money. And the principle of that matters far more to me than any digital hat does. The handful of dealings I have had or read with actual GMs have seemed very robotic and uncaring towards their players concerns.

It makes me question if this game is worth putting more money into or if I should just let my 30 days slip by and forget it.

[TMsweet]

What do we need to do to stay informed on this issue? I'm a new player to the game, and the whole sign up and key redemption process is a mess...

ya it is! i did this all 4 years ago and had to redo it since they switched to square enix. Then i had to do it again for my wife. I wish they could just do away with playonline and make a normal game launcher. It literally took me 2 days to set us both up, between checking forum responses and downloading. It was just way more than it needed to be. Worth the trouble imo, but it can most certainly drive away the newcomers!

[Enochi]

Yeah Just to let everyone know patch came no fix for us. I have already hit level 30 and am now looking forward to leveling up some subjobs....would be helpful..ya know.

[Nashreen]

Seriously though, this is a terrible way to treat new players (or returning players who have had to repurchase the game.) I really do think they should compensate the players who have waited so long for a promotional item they were promised when they purchased the game.
Agreed. This gives a very bad image to potential friends who want to join... I don't understand why there was no official announcement before, it's been a month that threads have been made even here.

[Rhannon]

Its going on Week 3 now, and I had high hope with the patch coming out today. Still nothing. No reimbursement, no hat sent in game, nothing. This gives a very very poor image to SE. "Come back and play and get a free hat to level up... JK, thanks for paying for the game and a subscription!"

[Continuity]

Has anyone been able to claim a Destrier Beret in the past month? It might help them narrow down the cause.

[Goegtoe]

The patch went through today. I am not able to get the hat from the Festive Moogle. Nor am I able to reenter the redemption code (Already been used).
Maybe it would have been a good idea to delay the patch a few days to resolve a known issue?
The hat baited me into buying this game on Steam. I don't want the low level grind.

And now my free month is wasting away. If this doesn't get resolved in the next few days, I'm going to be issuing a formal complaint to attempt to get this game removed from my Steam account and credited for the cost of the bundle.

[Ryea]

Has anyone been able to claim a Destrier Beret in the past month? It might help them narrow down the cause.

I have heard of several people who have gotten the Beret in the past month to present. I thought maybe it was only Amazon keys at first, then a lot of people said Steam keys didn't work either. I think the cause is a weird bug that only effects some people seemingly random and is why it's taking so long to fix.

[Lyriri]

I think there are two issues here.

First, that there is an issue delivering the Berets to those who should receive them.

And two, that those who write in about the issue aren't, or don't seem to be, given the item, but are simply told they must wait for the fix.

If there are so many instances of this that it cannot be managed at all for those who are writing in, because of the volume, then it seems as though a better solution should be addressed quickly, even if it is only a temporary fix. If the number of cases is small, then the issue should be looked into, of course, but those who are experiencing it shouldn't be forced to wait for something they've been promised.

[minilula]

same problem here ... I bought the game for about a week ... I have tried in all three countries ... nothing. :(

[Relm]

I also have the same problem, what is the official advice on this should we call GM report it here or just wait and cross finger?
Just a quick note, I brought 2 FFXI off stream one account for my sister and one for me and my sister got the beret but not me.

[Continuity]

I also have the same problem, what is the official advice on this should we call GM report it here or just wait and cross finger?
Just a quick note, I brought 2 FFXI off stream one account for my sister and one for me and my sister got the beret but not me.

There is no official advice other than wait, but you can post in a new thread in this sub-forum to have them "Add you to the investigation".

Interesting... Just some questions out of curiosity:

1. Did you both already have Square Enix accounts?
2. Did you both have other Playonline IDs associated with the SE accounts?
3. Were the character names of the recipient the same as a previous recipient of the Destrier Beret but perhaps a different world?

Or any other differences that you can think of between yourself and your sister regarding the game?

[Goegtoe]

My wife and I both purchased FFXI on Steam and made new SquareEnix accounts. Neither of us got the Beret. :(

[Continuity]

Even after the announcement that the issue has been fixed, I am still unable to claim my Destrier Beret... :(

[Georgent]

Same here. The moogle still has nothing for me.

[Byrth]

Works for me now.

[axemtitanium]

Yeah it worked for me too. Not sure what the difference was. Anyway, this message is just to confirm that the "fix" indeed worked for some people, if not all.

[Continuity]

Yeah it worked for me too. Not sure what the difference was. Anyway, this message is just to confirm that the "fix" indeed worked for some people, if not all.

Not all.

I just hope they won't give up on the rest of us.

[Tupher]

Just checked to see if I have gotten mine, still unable to receive.

[Gires]

Not fixed for me either.

[Shiggles]

Unfortunately, it is still not working for me.

[FinalFayth]

Not working for me either.

[VentusInvictus]

at this point in-game compensation or playtime compensation should be issued.

[Zulf]

Still can't acquire mine.

[minilula]

Nothing for me..please delivery to moghouse and kill that mooglee:( Festive o ORROR ...idk :mad: i want my berret..

[Enochi]

Yep not working for me either.

[Ukonuko]

Just talked to the festive moogle, still no hat :(

[Saralisa]

It would seem I have no hat either... It seems more like they announced they're aware of the problem instead of -actually- fixing it... Maybe they fixed it on test server or something awkward like that?

[Jhanaka]

Hey Folks!

I just want to share an update. We are looking into why this is continuing to happen, but you can be assured it is being handled with the utmost urgency. At this time, I do not have any further information, but I wanted to let you guys know we are still collecting the information.

-Senior Game Master Jhanaka

[Continuity]

Thanks for the update Jhanaka!

Hopefully it won't be as long to completely figure it out now that they've managed to fix it for some people.

[Valle79]

This entire thing is ridiculous. Destrier Berets were given out to the people who should get them, and everything was working fine. Then SE decided to "fix" this, with a patch on the 27th of June.


- The method for receiving items from the Festive Moogle have changed.

Old Method:
Registering a reward code will add 8 pieces of the item tied to that code into the option list. The player will then be able to select and receive them arbitrarily.

New Method:
One item per reward code will be added into the option list in the order the codes are registered. The player can receive the items they have redeemed one at a time by talking to the Festive Moogle. They must speak to the Festive Moogle again in order to receive subsequent items they have redeemed.
Except New Method should actually read: Hahahaha! You aren't getting the item! Seriously, if it isn't broke, don't fix it! Why why WHY would SE feel the need to do this? And how could they botch the whole thing so badly?

[Aller]

Still cannot get my hat, either.

[Goegtoe]

-_- No hats for myself or my wife. I'm a returning FFXI player from years ago, but she is a WoW veteran. Without these hats, it's unlikely this game will keep her interest. (way too slow for people who only know current MMOs)

Players: Vosh and Alixy from Sylph server.

Please fix soon! I have great memories from the US launch back in the day(Got to lv60 on a PLD with full AF)! I want to see how the world has changed!

[Milarobi]

Please remove the false update on the blog until it's actually fixed.

[Tsuda]

Current Known Issues (Jul. 13): Follow-up

During the past month, players were unable to receive the Destrier Beret from the Festive Moogle, despite having registered a campaign code via the Square Enix Account Management System.

We are happy to announce that the issue has been resolved at 0:00 on Jul. 26, 2012 (PDT).

New players will be able to receive the Destrier Beret from the Festive Moogle by following the normal steps for campaign code registration. Players who have already redeemed their codes will be able to receive the item by speaking to the Festive Moogle.

We deeply apologize for any inconvenience this issue may have caused and thank you for your patience.



That was a joke right cause i'm still missing 2.

[FinalFayth]

Hey guys, I made a thread yesterday about still not being able to get the Beret after the fix, but I tried again today and I was able to get it! Just wanted to let you know to keep trying, it might take a day or two but you might get them soon!

[Taion]

Still no beret for me either. This is getting ridiculous.

P.S. For anyone interested, when I asked support how to file a complaint they directed me here:
https://support.na.square-enix.com/form.php?id=20&la=1&p=0&fo=41

Or go to the support page and hit Contact > Feed Back > Submit Feedback

It will probably be ignored but at least you'll feel better. -.-

[Taion]

at this point in-game compensation or playtime compensation should be issued.

Seriously though. Give us something, ANYTHING. Just something to show that SE cares about their customers enough to do something other than give us boilerplate responses of "We're working on it."

[Daggerstrike]

I was able to get mine after the update. Thanks!

[AndiiC]

Still waiting here too =/ haven't played since the cap was still 75 and wanted to give it another shot cause of the deal on price but eh. Too good to be true.

[The_leper]

I can't get mine either. This is becoming extremely frustrating.

[Goegtoe]

Tried again... still nothing after the update.
Characters: Vosh and Alixy
Server: Sylph

:(

[minilula]

Still waiting here..........evrery day i check festive moogle.....hope hope...nothing

[buritoslicer]

No luck for me either :(

I'm gonna call support on Monday and pester em a bit :D

[IronArcana]

Ariniai on server Ragnarok. If I could get added to the investigation list, that'd be great!

[Eital]

Mushura and Vallentine of Phoenix server. Yet to have any luck on getting that beret. :(

[Goegtoe]

Tried again this morning. No luck.

Characters: Vosh and Alixy (both accounts!)
Server: Sylph

Please resolve this issue!

[Lollerblades]

/yawn - This is getting tiresome now

I really do feel sorry for all the new customers :/

[Sparkfire]

Still no D. Beret for me either... going on a 30days plus! wtf

[AndiiC]

Is there really no progress on this fix? It is evident by that people who are putting in the registration codes are receiving the item now, but what about those of us whom have turned in the registration code and are still waiting for the redemption?!

[Goegtoe]

I will be petitioning Steam for a refund due to false advertising.

Nine days of waiting for something that should have come with my initial purchase. It was also the reason for the purchase. The low level game is changed completely by this item.

[Byrth]

To be totally clear, you guys are doing it like this, right?

0) Turn off NoScript if you are using Firefox.
1) Log in to Account Services
2) Select Service below the "Services and Options" header on the left.
3) Select FFXI.
4) Select "Add a service account"
5) Enter your code
6) Pick the account and character
7) Visit the Festive Moogle in game to claim your reward.
* Port Bastok (J-13)
* Port Sandy (J-10)
* Windy Walls (C-14)

There are several steps there that are easy to miss (like not turning off NoScript, expecting the beret to be in your D-box, and not being able to figure out that "Add a service account" actually means "Redeem my reward code.")

Have you all done this?

[Goegtoe]

Absolutely. I've assigned the code to the character I'm requesting the item. I'm trying Windurst Walls for the Festive Moogle.
And that moogle says he has nothing for me.

[AndiiC]

Same as Goe.

[Eital]

I'm using Bastok, myself. Maybe we have to go to San d'Oria. :p

[Vik_Justice]

I'm using Bastok, myself. Maybe we have to go to San d'Oria. :p

Haha, I wish. I've been trying in San d' Oria for about a month now. This is freaking ridiculous.

[Valle79]

To be totally clear, you guys are doing it like this, right?

0) Turn off NoScript if you are using Firefox.
1) Log in to Account Services
2) Select Service below the "Services and Options" header on the left.
3) Select FFXI.
4) Select "Add a service account"
5) Enter your code
6) Pick the account and character
7) Visit the Festive Moogle in game to claim your reward.
* Port Bastok (J-13)
* Port Sandy (J-10)
* Windy Walls (C-14)

There are several steps there that are easy to miss (like not turning off NoScript, expecting the beret to be in your D-box, and not being able to figure out that "Add a service account" actually means "Redeem my reward code.")

Have you all done this?

Of course. Mooglestolemyberet! Reviewing reward codes show the code as entered and used on the correct character, trying to input it again tells me the code has been using, but the moogle says he's got nothing. Bastard. Again, wish they'd never "fixed" this.

[Sparkfire]

I called square enix and they confirmed that I have correctly applied the Beret code to my main character (only have one) and still nothing. EXTREMELY DISAPPOINTING SE!!

[Kittypurry]

Server: Slyph
Player: Kittypurry

My friend was able to get her hat right after the patch where as I am still waiting. She entered her code before the patch like I did which was about...2 weeks ago. I entered my code about a day before her. So I'm still waiting.

[Lucid]

I've got the same problem. Registered the code for the item before the patch (23rd July) but the Festive Moogle is still telling me that he has nothing for me.

Character: LucidBlaze
Server: Odin
Country: Windurst
Moogle: Windurst Walls

It's not a game-ruining experience or anything, but it's an item that was promised to me upon purchase of the game. As a low-level adventurer the buffs would be quite handy. :/


By posting here, will Squenix look into my character or do I need to make a report thread as well?

[buritoslicer]

UPDATE: 7/30/12

I called support today after the announcement the problem has been fixed and asked the operator about it, he told me there still isn't an ETA and that the problem is still an active one. Right now it's an issue of the customer's patience, whether we are willing to make a big deal about a small pivotal item.

[AndiiC]

Uh for paying it yea I am going make a big deal. Starting completely fresh in this game is not an easy task and many of us returned to the game with completely blank slates expecting to have some help out. SE needs to compensate us for the money we payed.

[buritoslicer]

Uh for paying it yea I am going make a big deal. Starting completely fresh in this game is not an easy task and many of us returned to the game with completely blank slates expecting to have some help out. SE needs to compensate us for the money we payed.

I started out fresh with you a few weeks ago, while juggling my time with work and FFXIV (my primary game), I've managed to level to the point where the Beret isn't useful for me. Of course I would have loved to have the item while leveling, but ideally that wasn't possible due to SE having issues with this.

[Gires]

I started out fresh with you a few weeks ago, while juggling my time with work and FFXIV (my primary game), I've managed to level to the point where the Beret isn't useful for me. Of course I would have loved to have the item while leveling, but ideally that wasn't possible due to SE having issues with this.

But some people plan on taking a lot (if not all) jobs past level 30. I've taken 2 jobs past the use of the Beret so far since starting a week and a half ago, and I plan on leveling many more.

[Lucid]

If nothing else it would be nice to have a bit more feedback from Squenix about how they're getting along with a fix. Even if there isn't an ETA it'd be nice from a paying customer point of view to know that they're actually working on a fix.

[buritoslicer]

If nothing else it would be nice to have a bit more feedback from Squenix about how they're getting along with a fix. Even if there isn't an ETA it'd be nice from a paying customer point of view to know that they're actually working on a fix.

It's already embarrassing that they announced a fix that didn't work.

[angryempath]

Yeah, I still can't retrieve it on my character either. Is the "investigation" over?
This definitely wasn't fixed on the 26th, maybe you should start issuing refunds, I've been waiting a month.

[Lucid]

It's already embarrassing that they announced a fix that didn't work.

Well I think the patch did fix it, just not for people who already entered the codes. My friend entered his code yesterday and it worked fine. Not sure how half the problem can be fixed whilst half of it isn't, though. Seems kinda like our codes are stuck in a pipeline or something. :/

Wouldn't it be possible to just send the hats out manually to people who ask on here until the problem is sorted out? Or to revoke the codes already entered and issue new ones?

I'm currently trying not to level up too much 'cos I'd like to use that on my current job class before getting to level 30. Don't really want to start levelling other jobs yet... Sort of boring killing low level monsters for no EXP for the extremely slim chance that they might drop a treasure chest that doesn't contain a useless temporary item.

[Vik_Justice]

How about we just get new codes? I don't see why that wouldn't work.

[AndiiC]

Exactly. Problem would be solved that way.

[Goegtoe]

Been waiting a while as well. Hoping for a solution soon. :(

[Tsuda]

I've been waiting since July 8th, still no hat, still crap support on the issue, and that leave me with SE doesn't really care about the issue. If they had their fix would have worked. So the game time I have is set to renew by Tuesday next week, I will not pay a company anymore then I have for poor support.

I left this game the first time cause it was slow progression, now I leave due to false advertising and poor support.

[Lucid]

Do Squenix staff ever actually check these forums? It really would be nice to be acknowledged at the very least...

Even if it's not to announce a fix, just being here to listen to customers and answer some questions could mean the difference between customers gained and customers deciding not to renew their subscriptions.

C'mon, Squenix.

[Zersch]

Still no fix? This is enraging. I bought the game with the promise of an item that was going to make the leveling/skilling up less of a time sink, and what I find is a complete stonewall of silence on the issue? As someone else said, why don't you just give us new codes? There's no reason this should be taking so long. We should be able to post the code that didn't work for us here and get a new code that will work in response. This is pretty bad customer service. How many people do you honestly think will renew once their free month runs out after this?

Upon noticing that the Destrier Beret is RARE-EX, why don't they just reset all codes that have already been redeemed? Sure someone who already has their Beret could apply their code to a second character, but... is that really such a big deal if it gets the rest of us our one single Beret?

[Goegtoe]

My wife and I have been waiting nearly 20 days now.
We have tried the festive moogles in all three cities at this point.

I very much agree with the fixes that Zerch is recommending. There are good ideas in these forums. I hope we can see some real action on this issue soon.

[Valle79]

Still no fix? This is enraging. I bought the game with the promise of an item that was going to make the leveling/skilling up less of a time sink, and what I find is a complete stonewall of silence on the issue? As someone else said, why don't you just give us new codes? There's no reason this should be taking so long. We should be able to post the code that didn't work for us here and get a new code that will work in response. This is pretty bad customer service. How many people do you honestly think will renew once their free month runs out after this?

Upon noticing that the Destrier Beret is RARE-EX, why don't they just reset all codes that have already been redeemed? Sure someone who already has their Beret could apply their code to a second character, but... is that really such a big deal if it gets the rest of us our one single Beret?
You have to remember that this problem only came about when SE changed how hats were given out. Previously you could get 8 hats per account. This was apparently a bad thing, and SE changed it in a patch so that you now had to select a character when inputting code, and then could only get it on that hat. And of course they fubar'ed the whole thing, and lots of people couldn't get the damn hats. And still can't.

Main thing here is, they wanted to reduce the number of hats being given out. They're not gonna do anything that might potentially give out even a single extra hat. Why not? Because they're stuck on what they WANTED to do, and think public relations = SE telling people how things are and screw any feedback.

[xourtney]

Really annoyed by this Beret situation. I've been waiting since July 17. My husband got his, though. Why isn't it obvious to SE that the codes are bad? Just issue new ones.

I won't be renewing after my free month is over due to this situation, as I can't imagine what happens if you have a more serious problem with your account.

[Vik_Justice]

Really annoyed by this Beret situation. I've been waiting since July 17. My husband got his, though. Why isn't it obvious to SE that the codes are bad? Just issue new ones.

I won't be renewing after my free month is over due to this situation, as I can't imagine what happens if you have a more serious problem with your account.

Same thing happened to me. My wife got hers and I didn't get mine. As far as I know they haven't even made any real acknowledgement that there is still an issue with a number of players.
The fact that nothing has been done makes me feel unappreciated as a customer. Each year there's more and more MMOs popping up out there. Maybe it's just time to look into my options.

[ArtieAdams]

Hi there. I'm not sure if you needed names/characters of people unable to get the Destrier Beret, but I'm having the same problem.

On a side note - having not played since some time in 2007, I really like the changes you guys have made. It's making playing solo a lot more fun :)

[Tsuda]

So just got off the phone with support their response is keep waiting after a month of waiting.

[AndiiC]

I am reaaaally "loving" returning to the game.

[buritoslicer]

It seems like our concerns are being ignored for the most part, at least acknowledge that we haven't been delivered something that we paid for. Very frustrating for me to call support and then be apologized to countless times and ask that I be patient... I'm hard pressed to say this but if this was XIV they would at least told you you couldn't redeem your item by now, that's what I want is a straight forward answer... Not an apology. I doubt this will reach the proper ears though.

I'm going to give up on getting that stupid item and just focus on leveling up my end game stuff. Would have been nice to had if I had it.

[Gires]

if this was XIV they would at least told you you couldn't redeem your item by now

I would be very furious if they did that.

[Zersch]

Something tells me this issue will be resolved right as my free month is up. It looks like such a fine little hat. And my head is so cold. Square-Enix does not care about clothing my head. They also knocked my apple in the dirt before I got a chance to snack on it. Is it official that any codes claimed after the fix announcement have worked?

[Lucid]

Is it official that any codes claimed after the fix announcement have worked?

A friend of mine entered his code after the fix and got his beret straight away.

[AndiiC]

My gf was able to claim hers the day after the patch and got hers, I entered mine before the path and I was unable to claim it in game, and am still unable to claim it in game.

[Alamalexia]

Would be nice to get an update. Been over a month without the beret.

[Aller]

Still no hat! What gives SE?

[Senders]

I repurchased this game for this item, and its been a month and still nothing.

Kelzitu:Fenrir is the character I added it too. Everything has been registered according to the site, but I check every day at the Windhurst Festive Moogle and nothing at all. I've noticed some threads a Moderator posts:

Qeepel's Avatar

Join Date
Mar 2011
Posts
263

Greetings!

Thank you for making this report regarding your being unable to receive your Destrier Beret! We have added your character to the investigation list for you. This is a known issue and it is already being reviewed, please review this thread for more information!

Thank you for your report and apologies for any inconvenience!

-SQUARE ENIX MODERATOR

- I was wondering if they go through these threads for the people having issues. This whole ordeal is ridiculous and horrible PR. I Hope you can sort out this before we all pass level 30.

[buritoslicer]

I repurchased this game for this item, and its been a month and still nothing.

Kelzitu:Fenrir is the character I added it too. Everything has been registered according to the site, but I check every day at the Windhurst Festive Moogle and nothing at all. I've noticed some threads a Moderator posts:

Qeepel's Avatar

Join Date
Mar 2011
Posts
263

Greetings!

Thank you for making this report regarding your being unable to receive your Destrier Beret! We have added your character to the investigation list for you. This is a known issue and it is already being reviewed, please review this thread for more information!

Thank you for your report and apologies for any inconvenience!

-SQUARE ENIX MODERATOR

- I was wondering if they go through these threads for the people having issues. This whole ordeal is ridiculous and horrible PR. I Hope you can sort out this before we all pass level 30.

I'll be level 99 before they fix this...

[Vik_Justice]

You guys. SE. Seriously. We've all been patient. I've had the game for over a month now and still no beret. I'm not even going to have any level 30 jobs by the time it's fixed at this rate. Can we at least get an update on what's going on? Because right now it just feels like you guys don't care.

[Saralisa]

I've been unable to get the beret, It's been a month, and so far, I'm on my second genkai quest and I have four classes past 30 now...

Some of my old friends were using the hat and bragging about how much help it was in lower levels and how it can really help.

Only about 2 of my weapon skills aren't past the level 30 cap, so that weapon skill bonus won't work for me much until I do katanas and throwing... (unless it works on magic, definately need that!)

[Zersch]

I seriously can't believe the lack of resolution to this issue. This is one of the worst cases of ignoring the customer that I've ever seen. I wanted the hat that I was promised I would get upon buying the game. Thanks for completely killing the magic of returning to the game with a nice little item to make the doldrums of the low level game faster. This is unacceptable. Not even a single post from anyone "in the know" for how long now? I'm seriously dumbfounded by the stonewall of information.

Have I mentioned I'm flabbergasted by this? The hat is never coming to us - what they're telling us by not saying anything is "lay down another 20 dollars and you can get the hat we promised you the first time."

I do realize it's kind of petty for me to say this "ruined" the game for me - it's more the lack of updates/information despite the constant reminder that this problem PERSISTS that has turned me off.

[Gires]

Have I mentioned I'm flabbergasted by this? The hat is never coming to us - what they're telling us by not saying anything is "lay down another 20 dollars and you can get the hat we promised you the first time."

Actually, even paying for the game again to get a second code will not work, as you can't attach a second Destrier Beret to the same character, as far as I know.

[Lucid]

You guys. SE. Seriously. We've all been patient. I've had the game for over a month now and still no beret. I'm not even going to have any level 30 jobs by the time it's fixed at this rate. Can we at least get an update on what's going on? Because right now it just feels like you guys don't care.
Don't worry, Seekers of Adoulin is out soon with two new jobs. I'm sure Squenix would love you to pay for that just in time to use your Destrier Beret!


Actually, even paying for the game again to get a second code will not work, as you can't attach a second Destrier Beret to the same character, as far as I know.
Or you could always pay for a second character!

I'm sure if we all say we'll throw money at them to fix the problem faster then the problem will get fixed faster.

[Tsuda]

well that just made me laugh submitted a support ticket for this again and they reply with forwarding to feedback and suggestions

[Vik_Justice]

I would honestly rather them just tell us "Hey, sorry guys. Can't figure this out. We don't have the resources to spare right now, and there's nothing we can do. Sorry. Sucks, but we hope you continue to be awesome and rock this sweet game, yo!" I'd be upset, but I'd get over it. It's better than not knowing.

[Zersch]

I would honestly rather them just tell us "Hey, sorry guys. Can't figure this out. We don't have the resources to spare right now, and there's nothing we can do. Sorry. Sucks, but we hope you continue to be awesome and rock this sweet game, yo!" I'd be upset, but I'd get over it. It's better than not knowing.

Seriously. The sound of silence is what is killing me, because it gives the faintest sliver of hope that maybe every evening when I check that stupid Moogle will have something for me. If they just said "not going to happen," I would be miffed, but I would suck it up and continue on.

Thanks to the person that let me know even buying a second copy of the game would just be a waste. I would hate to have had my words inspire someone to actually try that out, and I didn't know but it makes sense that it wouldn't work with the same character.

[Lucid]

I would honestly rather them just tell us "Hey, sorry guys. Can't figure this out. We don't have the resources to spare right now, and there's nothing we can do. Sorry. Sucks, but we hope you continue to be awesome and rock this sweet game, yo!" I'd be upset, but I'd get over it. It's better than not knowing.

Exactly this. Common courtesy and basic customer service.

[Goegtoe]

Been checking the moogle every couple of days for the past month. Already on the "list".
There have been a few people who reported getting hats after they had issues a few weeks ago, but I haven't seen anything on these forums that resembled hope recently.

Anyone actually have a resolved case resently?

[Valle79]

Haven't heard of any new cases being resolved since they posted that they had "fixed" the issue.

[Lucid]

Level 30 THF. Beret is now useless for my main job. :(

Already lv. 10 BLM and lv. 11 WHM, too. Hope I can actually get to use the beret at some point. :/

[Mirage]

Well I got my beret, but I might have registered the code after it was "fixed". Don't remember exactly when it was. Probably a month ago.

I probably won't even use it but whatever.

[Continuity]

Thanks to the person that let me know even buying a second copy of the game would just be a waste. I would hate to have had my words inspire someone to actually try that out, and I didn't know but it makes sense that it wouldn't work with the same character.

That's what I did, but it wasn't a "waste" since I didn't use the same character. I think it's just the Steam version that's broken now... the one that was on sale. Immediately after they said they "fixed" the issue, when I noticed they didn't fix it for me, I decided I was tired of waiting and bought another game from them directly, from which the code did work (on another character of course).

I wouldn't recommend it to anyone, as it's a real waste of money, but I am glad I did it back then... seeing as how they still never fixed the issue and my other character still doesn't have the beret. I was starting fresh anyways, so all I really lost out on was the 75% off Steam sale price.

[Mirage]

Oh yeah, I used the steam key to get mine. The one that was on a summer sale.

[Aller]

I have a level 55, 40, 30, and 49. Started on July 6th and still no beret! In my honest opinion, I don't think I will ever get it. It's terrible on SE part.

It's funny. Everytime I see someone with the beret, I say to me wife "that's the hat I can't get."

[Zersch]

Has anyone ever somehow lost or had to have an item restored in game? What was the timeframe on getting that done? I don't see why they couldn't take the list of people they have gathered and just manually toss them a hat? I'm going to retire from complaining about the hat but I will be checking back just to see if they ever resolve it.

Also, lol @ the above post. "I tell my wife that's the hat I can't get." Gold Jerry, gold.

[Neotarrant]

I am deactivating today because of the lack of care about this issue. I would give anything for more people to post that they are joining me. My main is so far past 30 that I'm looking for people to help me with the lvl 60 limit break quest, but it's the principal. I don't know if I could cite a more blatant disregard for a consumer base than this if I tried. I would say the recent Diablo III debacle, but even mighty Blizzard caved to consumer demands and is attempting to fix its game. It's sad to me that this thread is based of an apology posted what, almost 2 months ago? Give me a break. There have been a multitude of workarounds proposed in this thread (I say workaround rather than fixes because when I suggested to an SE rep that they delete my key and give me a new one they responded with 'that is not a fix.') The game growth is dying. It will be completely dead after the relaunch of FFXIV, the xpac for WOW, and the "relaunch" of Diablo III with the new patch. The people that have kept their subs alive will continue to do so, but it is obvious SE has no desire to cater to any new players. It's a shame, though, because people were looking at this game as something fresh despite its age. Thanks, SE, for failing yet again to give a sh** about your customers.

[Kittypurry]

Hey just letting you guys and gals know I got mine today. A gm personally came to me in CN and handed it to me. So they are actually doing something about it so patience is key here lol.

[Mirage]

A GM just contacted me too, in fact, to gather information about my destriers issue. I told him I already got it, but at least it shows that they are actually doing something.

He wouldn't give me a free relic instead, though :(.

[Dahaka]

I envy those of you who have your berets already, I was waiting to see if they would fix the dispenser soon before posting anything but if they're manually handing them out then I guess I should mention that I'm also missing my destrier beret.

I started playing on July 7th but bought the game in April from Steam.

[Aller]

Dear GM

My name is Aller on Asura server. Please help me get my long lost beret. ^^

[AndiiC]

Contacted today by GM Xophious @ Fenrir. He dropped the hat directly into inventory. Thank you SE for allowing a work around to the problem.

[Georgent]

I just got mine from GM Xophious on Cerberus.

I think the moogle is fubar'ed, so if you haven't gotten it make sure your name was on the investigation list and play for a bit so the GMs will get around to giving it to you. I had been playing for a few hours, so don't expect them to be waiting to spring on you right when you log to throw the hat at you.

[Sparkfire]

what do i do to get a gm to send me mine?

[Bayohne]

Greetings,

Sorry for the delay in getting a response to you all on this issue. The team has been working to contact customers that are still affected and were unable to receive their beret once the fix was put into place. We again apologize for the delay and thank you for your patience as we work to contact those that are affected.

[Hashmalum]

Greetings,

Sorry for the delay in getting a response to you all on this issue. The team has been working to contact customers that are still affected and were unable to receive their beret once the fix was put into place. We again apologize for the delay and thank you for your patience as we work to contact those that are affected.Wait, so if we start up now we can get our beret, correct? Because if so F*** YES TIME TO START MY 2ND ACCOUNT THERE GOES MY WEEKEND

[JohnnyTsunami]

Hey, so what's the story? Do we need to post somewhere to be added to the investigation list or do you know who hasn't gotten one? I haven't gotten mine yet and it's been about a month now.

[Tsuda]

Just checked both of the character this i have with a code registered to them no hat. So going on a month and a half.

[Saryan]

My brother has still not been able to redeem his beret either on his account. We tried redeeming his code almost a month and a half ago and still have not had any luck. What should we do now?

[Zersch]

As foretold, the issue is resolved as my trial month expires. At least people are getting their hats now. Would be nice if I knew I had one waiting for me when I decide to re-subscribe but since they're handing them off personally I guess I'll miss out on it...again. Sincerely glad to hear some of you received your hats, though.

[Lucid]

Haven't played for a couple of days, but if the mods are finally getting around to giving out hats then I think I better log on and start clocking up some more play time!

Past level 30 on my main job now, but it'll be handy for levelling my other jobs.

[buritoslicer]

Greetings,

Sorry for the delay in getting a response to you all on this issue. The team has been working to contact customers that are still affected and were unable to receive their beret once the fix was put into place. We again apologize for the delay and thank you for your patience as we work to contact those that are affected.

Thanks for acknowledging the issue still hasn't been fixed, although the berret is irrelevant to my classes now perhaps I'll use it to level some other ones once I get it.

[Mirage]

Haven't played for a couple of days, but if the mods are finally getting around to giving out hats then I think I better log on and start clocking up some more play time!

Past level 30 on my main job now, but it'll be handy for levelling my other jobs.
And for the two new jobs that are to be implemented in the future :p

[Hashmalum]

Wait, so if we start up now we can get our beret, correct? Because if so F*** YES TIME TO START MY 2ND ACCOUNT THERE GOES MY WEEKENDTo answer my own question in case anyone was wondering, yes, if you do put in the code now you do get the beret. It seems to only be the people who put in the code earlier who had their beret fall down a dark digital sewer that SE is still trying to fish it out of.

[Jhanaka]

Hey Guys!

Long time not post! Many of you shall be seeing the GMs in game, soon, we promise. We have been looking for those of you who have contacted us through the Forum, In-Game or through the Support Center.

Right now, if you are in doubt whether or not you are on our radar, feel free to contact the Support Center via the webpage. Support Center > Final Fantasy XI > Contact (http://support.na.square-enix.com/contacttop.php?id=20&la=1).

The Support Center is relaying all of the contacts to the GM Team after they do some verification. You can also reach out to the GM team, but if you are not on our "list" we will need to direct you back to the Support Center.

We hope to get everyone their magical hats very soon.

Thank you for your continued support. /bow

-Senior Game Master Jhanaka

[Saralisa]

I'd like to thank Emdub for handing me my Destrier Beret! :)

My issue has been resolved.

Server: Ragnarok
Character: Saralisa

[Georgie]

I've been waiting for mine for about 2 months. I was hoping the issue would be resolved without my intervention but that appears not to be the case.

I've contacted the support center as instructed above but I'll hedge my bets by posting here too.

Name: Georgie

World: Lakshmi

[Tsuda]

just a thought can you stop hiding the chat function that support responses mention

[raphaeline]

Dear GM team,

I have been checking the festive moogle for more than a month. Since a few days, i have been waiting for a GM call.

Thanks in advance.

Best regards,

Character : E i l e a n o r
World : Leviathan

[Galiant]

I, too, was unfortunate enough to enter my reward code during the issues and am not able to receive my Destrier Beret from any Festive Moogle. Tried numerous times over the last several weeks.

Character: Galiant
World: Quetzalcoatl

[Jhanaka]

Hi Guys!

The GM team cannot take any more requests for the Beret via the Forums. Weare going to ask that you contact the Support Center - they will be relaying the names to us, so never fear.

Now, if Weeeeeks have gone by and you have not heard anything from the GM team, please feel free to contact us, in game, and we'll try to escalate your request.

Thanks!

-SGM Jhanaka

[Djekkie]

So a GM contacted me just now in regards to receiving the Destrier Beret.

But here's the funny part. For some reason he was under the impression that my main character on my main account (the one that's visible when posting) was the one eligible for receiving the item. Which strikes me as odd, because in the 2 posts that I made on this forum, both times I mentioned the name of the character involved (Nyanstix, in this particular case) and 1 message that I sent to the Support Center as advised by Jhanaka.

Both cases I explicitly stated that the character which is required to receive the Beret is Nyanstix on Quetzacoatl.

I mean, I appreciate the fact that I'm finally contacted, even after I received a mail back from the Support Center telling me that they can not provide support for this via Email and that I'd need to call or chat with them. But seriously, how can the wrong character get added to the list?

[Dahaka]

I also had problems redeeming my beret, I've been away from the game for a while so I haven't have a chance to contact a GM until now. After contacting the Support Center I was told to contact an in-game GM, who told me I could not receive the beret any more because of the order in which I redeemed the code.

The problem is that I redeemed the code on this account in the exact same way that I did on my other account, where I had no problems retrieving the beret since it was before the redemption issues started.

Even though the GM confirmed the code is valid I could not receive the beret. Not really sure where to go from here, any ideas?