Unable to obtain Destrier Beret

[sirherald]

Date & Time: First tried on July 9, 2012
Character Name: Uial
Race: Mithra
World:Cerberur
Main Job: White Mage
Support Job: None
Area and Coordinates: Mog House in San d'Oria
NPC Name: Festive Moogle
Game perches:Steam

Steps:
1. Registered the Destrier Beret code to my square Enix account
2. Logged into FFXI
3. Went to the moogle in San d'Oria and it said "Sorry, we have nothing for you!"
4. Have tried multiple times since, still no luck.

[Baudle]

Hello,

This issue has been brought to our attention, and we deeply apologize for the inconvenience. Rest assured, however, every person's report is being documented and integrated into our investigation. Thank you for your patience as we continue to look into this matter. As a note, please be aware that you can find information on www.PlayOnline.com and the official forums for any further updates on this matter. Thank you for your time and your report.

~Baudle