Unable to obtain Destrier Beret

[hoodsy]

Windows abyssea ultimate collection from steam
Date & Time: July 9, 2012 14:32
Character Name: Hoodsy
Race: Elvaan
World: Ragnarok
Main Job: Warrior
Support Job: None
Area and Coordinates: Port San'doria
NPC Name: Festive Moogle

Steps:
1. Started a new account and created a new character.
2. Logged out and registered the Destrier Beret code from Steam to my account for said character.
3. Logged back in and the Festive Moogle reports "Nothing for you".
4. Wait a day.
5. Logged back in and the Festive Moogle reports "Nothing for you".

This seems to be a bigger problem than just this isolated investigation you guys are working this out to be. It seems like all new players are unable to obtain this item. I hope that you decide quickly to send us this item that we have already paid for.

[hoodsy]

And since it seems to be taking forever to see that you guys made a huge mistake will you be compensating us for our time wasted without said Destrier Beret?

[Serpico]

time to start linking this clear disservice. to anyone and everyone i know. it is a DIGITAL HAT! how hard is it to deliver.

[hoodsy]

It is so true!! And honestly it is false advertisement on their part. Only reason I started playing again although other reasons are keeping me hooked ;)

[Baudle]

Hello,

This issue has been brought to our attention, and we deeply apologize for the inconvenience. Rest assured, however, every person's report is being documented and integrated into our investigation. Thank you for your patience as we continue to look into this matter. As a note, please be aware that you can find information on www.PlayOnline.com and the official forums for any further updates on this matter. Thank you for your time and your report.

~Baudle