Unable to get destrier beret

[skybuster53]

Date & Time: July 8, 2012
Character Name: scfer
Race: Hume
World: Carbuncle
Main Job: Monk
Support Job: None
Area and Coordinates: Port Bastok
NPC Name: Festive Moogle

Steps:
1. Started a new account and created a new character.
2. Logged out and registered the Destrier Beret code from Steam to my account for said character.
3. Logged back in and the Festive Moogle reports "Nothing for you".
4. Wait a week.
5. Logged back in and the Festive Moogle reports "Nothing for you".

[Verytus]

Hello,

This issue has been brought to our attention, and we deeply apologize for the inconvenience. Rest assured, however, every person's report is being documented and integrated into our investigation. Thank you for your patience as we continue to look into this matter. As a note, please be aware that you can find information on www.PlayOnline.com and the official forums for any further updates on this matter. Thank you for your time and your report.

-SQUARE ENIX MODERATOR