Unable to get Destrier Beret

[Valiuse]

Festive Moogle says he has nothing for me.

Date & Time: First tried on July 6, 2012
Character Name: Valiuse
Race: Tarutaru
World: Asura
Main Job: Warrior
Support Job: None
Area and Coordinates: Mog House in Windurst Walls
NPC Name: Festive Moogle
Steps:
1. Registered the Destrier Beret code to my square Enix account
2. Selected Valiuse@Asura as the content ID & character that the item will go to
3. Logged into FFXI
4. Went to the moogle in Windurst Walls and it said "Sorry, we have nothing for you!"
5. Have tried multiple times since, still no luck.

[Xophious]

Greetings Valiuse.

We appreciate you taking the time to post all the details necessary. We are aware of the issue with players not receiving their Destrier Beret and it is currently being investigated. I will be adding your name onto the list of players unable to receive the beret. Unfortunately there is no estimated time of when it will be resolved but please be sure to check www.PlayOnline.com for any possible updates.

Thank you.