Unable to claim Destrier Beret

[Andratan]

Thread Title: Unable to claim Destrier Beret

Platform: PC

ISP:
Virgin Media

Type of Internet Connection: DSL

Internet Connection Speed: 30 Mbit/s

Date & Time: Approx 10 am UK time.


Frequency:
State how frequently the issue occurs. Please select from the following.
1. Always


Character Name: Andratan


Race: ElvaanM

World: Odin

Main Job: Monk 1

Support Job:
N/A

Area and Coordinates:
Port San d'Oria - J-9/10

Party or Solo: Solo

NPC Name:
Festive Moogle

Monster Name:
N/A

Steps: 1 Registered for the game last night
2 Created Character this morning.
3 Logged out, entered my destrier beret code on Square Enix Account.
4 Logged in and made an attempt to claim my item.
5 Unable to receive item as 'Festive Moogle' NPC does not recognise me as being entitled to an item. - "Hey! The MHMU has a basketful of special goodies for all the brave adventurers who work hard to protect the poor little moogles of Vana'diel, kupo. Ah but it looks like I don't have anything for you! Sorry!"

I'm a brave adventurer and I'd like my really awesome beret please :( :)
Is there a time-frame for this issue to be resolved and can I expect to be able to claim the beret after the issue has been resolved?

Thanks

'Andratan'

[Verytus]

Hello,

This issue has been brought to our attention, and we deeply apologize for the inconvenience. Rest assured, however, every person's report is being documented and integrated into our investigation. Thank you for your patience as we continue to look into this matter. As a note, please be aware that you can find information on www.PlayOnline.com and the official forums for any further updates on this matter. Thank you for your time and your report.

-SQUARE ENIX MODERATOR