Registered costume items from Vanafest not being given by Mog

[Gaiten]

Hello, I Haven't played FF11 in the last 8 or 9 years, so I'm a little lost on what it is I need to do, and have a newbie question I need to ask before the items expire on the 30th (it's already the 30th over here).

The problem I'm having is, I received several codes for costume items from Vanafest (In Japan), I registered all items on the SE site and all I have to do is collect them within the game. When I go to the festive Mog, he tells me he has nothing for me. Even though I registered my four codes, the SE site tells me I need to collect them ingame before they expire.

I've wasted a lot of time contacting online support only for them to point me in the direction of ingame GM's to which the only way you can contact them is by first claiming harassment (change that). Then when I did contact a GM, they instead gave me an ingame email message directing me to come to the forums or to contact someone from SE/POL.
If you people allow my codes to expire, or don't give me my registered costume items after expiration (since this is a problem on your part) then I'll be cancelling my subscription before the 30 day free trial.

I'd like to also point out that I have wrote several emails to square and not once has anyone wrote back to me, when I contact online help, all they do is act indifferently and rush me off to the GM, disconnecting before I have a chance to write another word. Disgusting.

[Gaiten]

wow, thanks for the answer SE... as always.

[Gaiten]

Just found out from an in-game GM that the problem might be that the promotion codes are for Japan while I use a NA downloaded version. F###!

[Daniel_Hatcher]

Just found out from an in-game GM that the problem might be that the promotion codes are for Japan while I use a NA downloaded version. F###!

They did warn previously they'd only work on a JP version.

[Gaiten]

when I went to pick up the mog suit from the counter at Vanafest, the staff there told me it would work just fine on a NA version.

Not really sure who to believe, also I checked the Japanese POL, and it seems a lot of Japanese players are also unable to get their Mog suit/mask as well. So this still might be the result of a bug.

Edit: I did post this problem on the Japanese "report a bug" thread as well.

[Daggerstrike]

I wonder if the Festive Moogle just isn't giving anything away at the moment. Maybe he is hoarding everything like he is the Destrier Beret. That bastard needs to cough up our gear.

[Verytus]

Hello Gaiten,

Thank you for posting about the problems you are having obtaining your items from Vanafest. As we discussed earlier, this is not a bug, per se, and so must be addressed through different channels than those we usually use for bugs. Rest assured that we do recognize the problem, and as such I have passed your information along so that we can try and reach a resolution for you. While I cannot make any guarantees, I can at least say that we are aware of your problem and will do our best to assist you.


-SQUARE ENIX MODERATOR

[Gaiten]

Thank you again :)