4 New Players cant get our Berets

[Nirem]

Character Names:

Skorne@Asura
Anarian@Asura
Jeye@Asura
Aizaia@Asura

I'm a returning player (not a vet but I've been off and on since the games release)

Im dissapointed that this is not working and the cookie cutter copy paste replies from the mods are disheartening. :(

Anyone have any info?

[Pixels]

Same here. Pixels@Sylph

[Verytus]

Hello,

This issue has been brought to our attention, and we deeply apologize for the inconvenience. Rest assured, however, every person's report is being documented and integrated into our investigation. Thank you for your patience as we continue to look into this matter. As a note, please be aware that you can find information on www.PlayOnline.com and the official forums for any further updates on this matter. Thank you for your time and your report.

Also, although we do appreciate you bringing other players' issues to our attention, we must ask that they each make their own request. If they do so, we will be happy to assist them as well.

-SQUARE ENIX MODERATOR