Unable to claim Destrier Beret from moogle

[Lumeng]

I purchased the Final Fantasy XI: Ultimate Collection Abyssea Edition which says it comes with a Destrier Beret. I got the code and registered it to my Square Enix ID, linked it to my only character and content ID then went to the Festive Moogle in Port Sandoria to receive the item. The Moogle would not give me the item so I logged completely out of the game and Play Online and still nothing.

Platform: Windows 7
ISP: Telus
Type of Internet Connection: Broadband
Internet Connection Speed:15 mp/s
Date & Time: June 29th 2012
Character Name: Ahunae
Race: Galka
World: Fenrir
Main Job: Warrior
Support Job: n/a
Area and Coordinates: Port Sandoria (J-10)
NPC Name: Festive Moogle

Steps:
1. Registered the Destrier Beret code to my square Enix account
2. Selected Ahunae@Fenrir as the content ID & character that the item will go to
3. Logged into FFXI
4. Went to the moogle in Port Sandoria (J-10) and it said " Sorry, we have nothing for you!"
5. Logged out of FFXI and PoL and waited about 10 mins~
6. Logged back in and talked to moogle
7. Moogle still said he had nothing for me.
8. Logged into my Square Enix Account and reentered the code for the Destrier Beret
9. It said the code had already been registered

[Daggerstrike]

This has been a constant problem since about the 14th of the month. Prepare for a canned response about them being aware and to check the front page. Enjoy!

[Verytus]

Hello,

This issue has been brought to our attention, and we deeply apologize for the inconvenience. Rest assured, however, every person's report is being documented and integrated into our investigation. Thank you for your patience as we continue to look into this matter. As a note, please be aware that you can find information on www.PlayOnline.com and the official forums for any further updates on this matter. Thank you for your time and your report.

-SQUARE ENIX MODERATOR