New customer, new character, no beret.

[Pikarya]

Just purchased the game 6/26/12, was looking forward to playing with a couple of friends...the one with a pre-existing account got his beret fine, but the moogle has nothing for me. Can a temporary solution not be applied while working on the underlying issue in the background?

Anyway, thanks for listening, and hope this gets fixed soon!

[Baudle]

Hello Pikarya,

We are continuing to look into this issue and appreciate your report. It has been added to our investigation for the time being. For any updates regarding this issue, please go Here (http://www.playonline.com/ff11us/index.shtml) and Here (http://forum.square-enix.com/ffxi/forums/84-Version-Updates). Thank you for your patience and we apologize for the inconvenience.