Have not received hat, registered hat on Wednesday, 6/20

[LeSur]

Platform: PC
ISP: Verizon
Type of Internet Connection: FIOS
Internet Connection Speed: 35/35
Date & Time: 6/21/12 9:32
Frequency: Every day except for Monday and while I'm at church on Sunday
Character Name: Happygyee
Race: Mythra
World: Sylph
Main Job: Thief
Support Job: Spreadsheets and Microsoft Word
Area and Coordinates: Around Windhurst.
Party or Solo: Solo most of the time, unless people want to play with me.
NPC Name: I haven't met one yet.
Monster Name: I haven't named it.
Steps:
1. Register Hat
2. Did not Receive Hat
3. Frustrated because I did not receive my hat.
4. Created a support ticket on the technical support forums.

[Skirata]

Greetings LeSur,

I apologize for the trouble you have been going through with trying to receive the Destrier Beret. We are aware players are having trouble obtaining the beret because of previous reports. I will be adding your name into the current ongoing investigation. We suggest that you keep an eye out Here (http://www.playonline.com/ff11us/index.shtml) and Here (http://forum.square-enix.com/ffxi/forums/84-Version-Updates) for any further updates on this matter. Thank you again and take care.