Unable to collect my beret!!

[PFCE3]

I have registered my reward code and linked it to my toon Khalessii but the festive moogle will not give it up PLZ HELP.

[Baudle]

Hello, PFCE3

I am sorry to hear that you are unable to collect your Destrier Beret. In order for us to assist you, we will need some more information. Please make a new post with this information:

Platform:
ISP:
Type of Internet Connection:
Internet Connection Speed:
Date & Time:
Frequency:
Character Name:
Race:
World:
Main Job:
Support Job:
Area and Coordinates:
Party or Solo:
NPC Name:
Monster Name:
Steps:
1.
2.
3.
<*Add more steps if necessary.>

[PFCE3]

omg what a pain

Platform: PC
ISP: Centurylink
Type on internet connection: DSL
Connection Speed: i have no idea
Date and Time: 6/20/2012 08:33pm
Frequency: I dont KNow what u mean
Character name: Khalessii
Race: that cat lady lol cant remember what their called
World: Ragnarok
Main Job: War
Support Job: none
Area and Coordinates: Windhurst Walls
Party or Solo: Solo
NPC Name: Festive Moogle
Monster name: N/A
Steps:
1: registered my reward code for the destier beret
2: went to moogle and it wont give it up
3: called square technical support and they made me do this

Ok i answered everything to the best of my knowledge PLZZZZ help me

[Baudle]

Hello PFCE3,

We appreciate your providing us with this updated information. As we have already received reports on this matter, we are going to add your report to our ongoing investigation. For any updates on this issue, please feel free to check Here (http://www.playonline.com/ff11us/index.shtml) and Here (http://forum.square-enix.com/ffxi/forums/84-Version-Updates).

Once more, I thank you for your time and patience. Have a good day.