Kahzam-Jeuno Airship Freeze

[Joslyn]

While traveling to Kazham when ride is over will freeze, tried restarting game but still has character on ship and tries to fade to cs in Kazham but then freezes again instead of kicking character out to Dock. Has done this 4 times. Nothing wrong on computer end, will get signal but then signal completely freezes.

[Qeepel]

Thank you for bringing this to our attention. I'll be happy to escalate your report to the developers for testing. However, they will need the following information for testing. While some information may seem unnecessary, it is needed to help reproduce the problem. Can you please fill out the template below? Thank you for understanding:

Thread Title:
Short outline explaining what sort of issue you are experiencing.

Platform:
Specify which platform was in use to play the game.("PlayStation2", Windows, and/or Xbox 360)

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1. Always
2. Sometimes
3. Once (did not reproduce)
4. Unknown

Character Name:
Which character did the issue occur with?

Race:
Race of your character when the issue occurred.
(Hume M, Hume F, ElvaanM, ElvaanF, TarutaruM, TarutaruF, Galka, Mithra)

World:
World where the issue occurred.

Main Job:
Main job and level of your character when the issue occurred.

Support Job:
Support job of your character when the issue occurred.

Area and Coordinates:
Area and map coordinates where the issue occurred.

Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party". With alliance, please write "Alliance."
*If you wrote "Party" or "Alliance", please also include the number of members.

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.

* What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
* Please do your best to write using official terms for item names and skill/ability names. Please avoid any abbreviations or improper terms.
* If you were using macro commands when the issue occurred, please include the details of the command.
* In case the error message appeared when the issue occurred, please include what the message said.


*In case you cannot post all of the information in a single post due to character limitations, please make multiple posts.

SQUARE ENIX MODERATOR

[Joslyn]

Thread Title:Airship Freeze Kahzam-Jeuno
Short outline explaining what sort of issue you are experiencing.
Was just waiting for airship ride to end in Kahzam when signal stopped sending and completely froze.

Platform:PC,PS2
Specify which platform was in use to play the game.("PlayStation2", Windows, and/or Xbox 360)

ISP: Time Warner
Name of ISP you use to connect to the Internet.

Type of Internet Connection:Cable
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:10Mbit/s
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:3:45p est
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:1 (has happened 4 time in a row)
State how frequently the issue occurs. Please select from the following.
1. Always
2. Sometimes
3. Once (did not reproduce)
4. Unknown

Character Name: Joslyn
Which character did the issue occur with?

Race:Hume F
Race of your character when the issue occurred.
(Hume M, Hume F, ElvaanM, ElvaanF, TarutaruM, TarutaruF, Galka, Mithra)

World: Asura
World where the issue occurred.

Main Job:Whm lvl 78
Main job and level of your character when the issue occurred.

Support Job: BLm lvl 39
Support job of your character when the issue occurred.

Area and Coordinates: Kazham-Jeuno Airship
Area and map coordinates where the issue occurred.

Party or Solo:Solo
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party". With alliance, please write "Alliance."
*If you wrote "Party" or "Alliance", please also include the number of members.

NPC Name: none
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".

Monster Name: none
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.
Tried restarting systems and even diagnose HDD for both systems and found a few errors and repaired them

* What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)

* Please do your best to write using official terms for item names and skill/ability names. Please avoid any abbreviations or improper terms.
* If you were using macro commands when the issue occurred, please include the details of the command.
* In case the error message appeared when the issue occurred, please include what the message said.

[Qeepel]

Hello!

I'll go ahead and submit your information for further testing. Any changes, news or updates regarding this matter will either be made directly to this post, or on www.PlayOnline.com and official FFXI forums. Thank you again!

SQUARE ENIX MODERATOR