View Full Version : Other Means by which to contact SE? Anonymously?
Frost
03-16-2011, 04:07 PM
Is this the end-all/be-all area for all in game bugs? Or is there other avenues that one may pursue if they discovered a bug that might be controversial? Is there private way we can submit bugs in other words.
For instance:
One might advertise an exploit inadvertently, causing problems for the public as a whole.
Or...
One might report a known exploit and incur the wrath of the general public for reporting it. (Snitching)
I'm sure there use to be a "Bug Report" link on the Square Enix Support page:
Final Fantasy XI Support Link (http://support.na.square-enix.com/contacttop.php?id=20&la=1)
There IS one for Final Fantasy XIV, but not one for XI.
Final Fantasy XIV Support Link (http://support.na.square-enix.com/contacttop.php?id=902&la=1)
Thank you.
RAIST
03-16-2011, 04:54 PM
Through the old support page. Forget the menus for it, but they are drop downs once you get into the contact section. I think the webapp forces you to search the FAQ first now, but it will eventually give you a link to submit a ticket. You can sort of get to the site by clicking the FAQ link up at the top of the forum, then lhitting the contact button (envelope), then scroll down to the Feedback/Suggestions section.
Raist
Frost
03-16-2011, 05:40 PM
I poked around quite a bit, even did a touch of "URL-fu" to see if I could find the form. There's nothing.
I know what you're talking about but that "old style" hasn't been in place for I think three years now. If you click on either of the two links I gave you'll see the new system they're using.
There USE TO BE a "Bug Report" button, as present on the FFXIV page (already stated in the original post). The "Technical Support" Link redirects to the forum, but nothing for bugs.
Baccanale
03-16-2011, 06:06 PM
Greetings, Frost!
Thank you for posting your concerns about trying to report possible issues within the game anonymously. I can understand how exposed these forums can be sometimes, and privacy can be very helpful when trying to report delicate situations. You may submit reports in-game through GM's, which would be the best way to privately submit information. GM's would gather the necessary information from you, and a report would be filed. I am currently going to move this thread out of "In-Game Bugs" to the site's "Feedback and Suggestions" section, so that you may continue to discuss any further methods that could help players discreetly submit reports. Thanks again for your participation!
Frost
03-16-2011, 06:20 PM
Greetings, Frost!
Thank you for posting your concerns about trying to report possible issues within the game anonymously. I can understand how exposed these forums can be sometimes, and privacy can be very helpful when trying to report delicate situations. You may submit reports in-game through GM's, which would be the best way to privately submit information. GM's would gather the necessary information from you, and a report would be filed. I am currently going to move this thread out of "In-Game Bugs" to the site's "Feedback and Suggestions" section, so that you may continue to discuss any further methods that could help players discreetly submit reports. Thanks again for your participation!
Well Ironically, before the disaster, I was typically told by GMs to use the support site to submit bugs.
I appreciate you responding however. Is there any other avenue available, especially considering my access ot the game is somewhat limited at the moment? (not trying to be snarky)
RAIST
03-16-2011, 06:29 PM
I didn't hit your links before, but just did. It's the same form I used to submit feedback to them with last month. It was still working a few weeks ago. I just submitted it as normal feed back and it <appeared> to go through. I hit the Submit Feedback button and just moved through it.
Raist