Black Screen- Aht Urghan VNMs

[bruinbear]

My Ps2 screen blacked out twice during the Dimgruzub fight in Arapago Reef. As a result, I had to reboot and did not receive credit for the fight.

This also occurred during the Brekekekex fight in Caederva Mire.

[Qeepel]

Thank you for bringing this to our attention. I'll be happy to escalate your report to the developers for testing. However, they will need the following information for testing. While some information may seem unnecessary, it is needed to help reproduce the problem. Can you please fill out the template below? Thank you for understanding:

Thread Title:
Short outline explaining what sort of issue you are experiencing.

Platform:
Specify which platform was in use to play the game.("PlayStation2", Windows, and/or Xbox 360)

ISP:
Name of ISP you use to connect to the Internet.

Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)

Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)

Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)

Frequency:
State how frequently the issue occurs. Please select from the following.
1. Always
2. Sometimes
3. Once (did not reproduce)
4. Unknown

Character Name:
Which character did the issue occur with?

Race:
Race of your character when the issue occurred.
(Hume M, Hume F, ElvaanM, ElvaanF, TarutaruM, TarutaruF, Galka, Mithra)

World:
World where the issue occurred.

Main Job:
Main job and level of your character when the issue occurred.

Support Job:
Support job of your character when the issue occurred.

Area and Coordinates:
Area and map coordinates where the issue occurred.

Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party". With alliance, please write "Alliance."
*If you wrote "Party" or "Alliance", please also include the number of members.

NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".

Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.

* What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
* Please do your best to write using official terms for item names and skill/ability names. Please avoid any abbreviations or improper terms.
* If you were using macro commands when the issue occurred, please include the details of the command.
* In case the error message appeared when the issue occurred, please include what the message said.


*In case you cannot post all of the information in a single post due to character limitations, please make multiple posts.

SQUARE ENIX MODERATOR

[bruinbear]

Thread Title:
Screen blacked out during voidwatch Aht Urghan fights multiple times

Platform:
PS2

ISP:
AT&T

Type of Internet Connection:
U-verse fiber optic

Internet Connection Speed:
I don't know

Date & Time:
3/27 approximately 6-6:30 pm PST

Frequency:
State how frequently the issue occurs. Please select from the following.
Always

Character Name:
Snoopygirl

Race:
Mithra

World:
Valefor

Main Job:
99 BLU

Support Job:
DNC

Area and Coordinates:
Arrapago Reef and Caederva Mire at the rifts

Party or Solo:

18 member alliance

NPC Name:
none

Monster Name:
Dimgruzub and Brekekekex

Steps:
During battle at random time- not using and macros or spells.

[Skirata]

Greetings bruinbear,

Thank you very much for posting your concern about getting a blank screen when attempting to engage in these Voidwatch battles on PlayStation 2. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. You would also want to keep an eye out Here (http://www.playonline.com/ff11us/index.shtml) and Here (http://forum.square-enix.com/ffxi/forums/84-Version-Updates) for any details regarding the development team's investigation. You also may want to contact the Square-Enix Support Center through This link (https://support.na.square-enix.com/contact.php?id=20&la=1) for further assistance with such technical issues if you encounter them again. Thank you again for your report, and have an excellent day!