BSOD/Crashing

[Rallorn]

I recently have purchased and started playing FFXI. Over the past 3 days i've owned the game i've so far gotten 3 BSOD's, and several times the game itself has crashed on me. I've only ever gotten a BSOD on this rig from FFXI, so i don't see it being any issue that isn't correlated with FFXI. They occured at random times throughout play. I use the Snakebyte FFXIV controller to play, if that makes a difference.

Computer specs:
Operating System: Windows 7 Ultimate 64-bit
Processor: Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz (4 CPUs), ~2.7GHz
Memory: 8192MB RAM
Card name: NVIDIA GeForce GTX 460 v2
Driver File Version: 8.17.0012.9053 (English)

Reports from BlueScreenView below.



030812-20500-01.dmp 3/8/2012 2:08:57 PM KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+70590 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16841 (win7_gdr.110622-1503) x64 ntoskrnl.exe+70590 C:\Windows\Minidump\030812-20500-01.dmp 4 15 7600 336,712
030612-22156-01.dmp 3/6/2012 10:51:53 PM KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 EpfwLWF.sys EpfwLWF.sys+5308 x64 ntoskrnl.exe+70590 C:\Windows\Minidump\030612-22156-01.dmp 4 15 7600 336,712
030612-49031-01.dmp 3/6/2012 8:45:21 PM KMODE_EXCEPTION_NOT_HANDLED 0x0000001e 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 ntoskrnl.exe ntoskrnl.exe+70590 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 6.1.7600.16841 (win7_gdr.110622-1503) x64 ntoskrnl.exe+70590 C:\Windows\Minidump\030612-49031-01.dmp 4 15 7600 336,712

Edit: The BlueScreenView info shows up with correct formatting in the preview, not sure why it screws up on the post.

Also im not sure if/where to get logs of the client crashing, otherwise i would provide them.

[SE_James]

Rallorn,

The information contained in one of the *.dmp files may help us determine exactly what is failing on your system. These types of errors generally occur when the software is attempting to submit a request that the system cannot handle, and the *.dmp files should show us what that request is.

[RAIST]

EpfwLWF.sys driver...may need an update to your firewall. ESET has had some issues off and on with BSOD's in Win7.

[Edit:]
Did a little googling, and some of the ESET BSOD's have been triggered by different download conditions. As a test, you could try creating exceptions in your security software specifically for FFXI. Whitelist your FFXI Parent folder and sub files/folders (usually done with wildcard: FFXI/*.* or FFXI/*) and also whitelist the FFXI servers. The servers could get a bit tricky. Could try *.pol.com, *.square-enix.net, etc. or just the entire server blocks. I had a list somewhere of some IP blocks I've scanned somewhere on these forums...will see if I can find them.

only a partial list of servers I've found over the years...there's a block around the DNS servers too (it's a big block, but could safely assume 202.67.53.1 to 202.67.53.255). Should be enough to test with to see if it makes things any better:


202.67.62.70, 202.67.62.102 pt008.pol.com

202.67.54.55 wh000.pol.com

202.67.54.52 ci000.pol.com

202.67.53.31 dns1.square-enix.net
202.67.53.95 dns2.square-enix.net
202.67.53.32 dns3.square-enix.net
202.67.53.96 dns4.square-enix.net

124.150.154.122 ffci00.pol.com

(a lot of servers in the 124.150.154.0-124.150.154.255 range, there will also be a lot of UDP traffic with servers in the 124.150.152.0-124.150.152.255 range as well)

[Rallorn]

Could you point me to where the .dmp files are located James?

And RAIST, im pretty sure you cant whitelist a folder within the firewall, only specific programs. I whitelisted all the IP's you gave me. I'll see what happens.

[RAIST]

As a test, you could try creating exceptions in your security software specifically for FFXI.was talking about your security software in general...as in, if you have a suite that is anti-virus and firewall combined.

Some firewalls will monitor executables too. If so, you'll want to enable/allow pol.exe to the web and such as well.

[Rallorn]

was talking about your security software in general...as in, if you have a suite that is anti-virus and firewall combined.

Some firewalls will monitor executables too. If so, you'll want to enable/allow pol.exe to the web and such as well.

I know, ESET doesnt allow firewall exceptions for folders, only for the anti virus portion. But i'll add all of the FFXI executable's to the exceptions. I've played for a couple of hours tonight without a problem with only adding the IP's, but we'll see.

[Rallorn]

I havent gotten any BSOD's, but the game itself has been crashing. This is what i get.


Problem signature:
Problem Event Name: APPCRASH
Application Name: pol.exe
Application Version: 1.18.13.0
Application Timestamp: 4e3bcddc
Fault Module Name: DINPUT8.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bd9c1
Exception Code: c0000005
Exception Offset: 0001479b
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

[RAIST]

could be an issue with your DirectX or something, have you tried updating it?....also, are you running SP1? I ask because I that OS version looks like it may still be RTM build 7600....think SP1 is build 7601 (daughter is playing Flyff atm, so can't check her build number).

[Rallorn]

could be an issue with your DirectX or something, have you tried updating it?....also, are you running SP1? I ask because I that OS version looks like it may still be RTM build 7600....think SP1 is build 7601 (daughter is playing Flyff atm, so can't check her build number).

DirectX is updated to latest. And i just realized i don't have SP1..lol, did a reformat recently and forgot about it. Installing asap.