Character Reactivation Service

[TaruTaru_Cupcakes]

Hello, thanks for reading my thread. I really would like some updated information on when the Character Reactivation Service will be back up.

It would be great to know! I've poured hundreds of dollars into this game while buying copies for my friends as they play too, all I really would like is some kind of response showing a estimated time or something.

The service hasn't been up since March, so it's getting close to a year of not being up.
I'm a huge fan of FFXI and would very much like to play again.

https://secure.playonline.com/polapp...b2?polg_loc=en

(revised since rules and stuff)

[Saefinn]

Agreed, I know someone who wants to come back but isn't willing to go through what they've already done for a long time but on a new character.

[Alhanelem]

Hello, thanks for posting this thread. There is already another very lengthy thread on this topic.

If you want to play Final Fnatasy XI again and you deleted your character, your best bet is to just start over again. Leveling up is extremely easy these days, and you could have had several if not all 99 jobs back in the time the service has been down. (But if you value your character for the hundreds of dollars you spent on it, why did you delete it?) If you didn't actually delete your character yourself, you do not need the CRS. Just convert your POL account to a square enix account and your character(s) should be there.

Square Enix apologizes for the inconvenience and hopes to see you roaming the fields of Vana'diel soon!

This post is meant to be slightly humorous in nature and this user is not a represntative of Square Enix. Please don't be upset at me. :cool:

[TaruTaru_Cupcakes]

I could have sworn it was billing issues for their site
did they ever finalize all their billing issues?


Agreed, I know someone who wants to come back but isn't willing to go through what they've already done for a long time but on a new character.

pretty much the same for me.

Hello, thanks for posting this thread. There is already another very lengthy thread on this topic.

If you want to play Final Fnatasy XI again and you deleted your character, your best bet is to just start over again. Leveling up is extremely easy these days, and you could have had several if not all 99 jobs back in the time the service has been down. (But if you value your character for the hundreds of dollars you spent on it, why did you delete it?) If you didn't actually delete your character yourself, you do not need the CRS. Just convert your POL account to a square enix account and your character(s) should be there.

Square Enix apologizes for the inconvenience and hopes to see you roaming the fields of Vana'diel soon!

This post is meant to be slightly humorous in nature and this user is not a represntative of Square Enix. Please don't be upset at me. :cool:
I enjoy your humor, but i personally disagree. :)

[Tamoa]

Actually rather amazing (not in a good way) that people can't get an answer from SE regarding this.

[TaruTaru_Cupcakes]

Actually rather amazing (not in a good way) that people can't get an answer from SE regarding this.

I agree, it has been since march with no real reply, and that's almost a year.

[kezz]

I don't think its ever coming back why else would SE just blank any questions about this for 10 months?

[TaruTaru_Cupcakes]

I don't think its ever coming back why else would SE just blank any questions about this for 10 months?

someone called them in another thread and the person at SE said it was coming back.
we just don't know when.

[kezz]

I called them today the answer I got was "we don't know"

[Stronia]

They should really say something about this, they advertise the service.
And on the website, there is no news about it being down like this.
I know they must be busy, but it's been almost a year, they could give us at least something to go with.

I'm itching to come back to this game, and I deleted my character knowing fully well about the restoration process back in 2010.

[Saefinn]

(But if you value your character for the hundreds of dollars you spent on it, why did you delete it?)

I think the post above mine gives a good reason for this. Surely if the character reactivation service exists and is advertised then people are going to delete their characters thinking they'll get them back.

[Alhanelem]

They should really say something about this, they advertise the service.
And on the website, there is no news about it being down like this.
I know they must be busy, but it's been almost a year, they could give us at least something to go with.

I'm itching to come back to this game, and I deleted my character knowing fully well about the restoration process back in 2010.

They don't need to advertise it (or if you say they are advertising it, they really aren't- the only sign it exists is a small icon on the official website), because it's not as applicable as it was when originally implemented. Characters are no longer auto-deleted for inactivity, and people who quit the game without actively deleting their characters don't need to use this service anymore. It is very likely still offline because they haven't bothered to fix it since very few people used it around the time it went down (for the server merge, IIRC).

Most people who deleted their characters specifically did so to remove the temptation to come back- SE is practically doing them a favor.

[Stronia]

It still exists, I can understand if they didn't offer this service, but they do.
But judging by the posts and threads about this, I can easily say there are quite a few people wanting this service back online.

And about the characters not being deleted, it's been like that for many years.

[Alhanelem]

It still exists, I can understand if they didn't offer this service, but they do.A page describing said service exists, but effectually, the service itself does not exist at this time. Therefore they do not offer the service at this time.

[Dsherman]

A correction of sorts:

The Character Reactivation Service went down on March 7, 2011 in preparation for the World Merge. The World Merge was originally supposed to be around March 16, but was postponed to coincide with the next major update scheduled for mid-April.. which then got postponed to May in reaction to the Earthquake in Japan.

They got the Character Reactivation Service back up and running on June 8, 2011.

And then it went down again as of when the maintenance started on the evening of July 25, 2011 that was done to start cutover to the new billing methods on the SE account. It has not been up since then.

So it has only been since July that it has been down, though it is still true that it was down more than it was up in the period from March to July.

[Stronia]

^ Ah I see, thanks for the information.
So it IS their new billing system.

[Vasch]

Personally, the wait for the character reactivation service to return has been driving me nuts. I loggged in one day and my character had magically vanished. I contacted SE and set up a rollback to try and fix the problem. To my dismay, they found that nothing was wrong and they wouldn't restore my character with over 87 days playtime. All I can assume is that someone who was in my house that day got on and deleted it for whatever sick reason. So here I am, patiently waiting so that I can pick back up and get going again.

[Stronia]

Personally, the wait for the character reactivation service to return has been driving me nuts. I loggged in one day and my character had magically vanished. I contacted SE and set up a rollback to try and fix the problem. To my dismay, they found that nothing was wrong and they wouldn't restore my character with over 87 days playtime. All I can assume is that someone who was in my house that day got on and deleted it for whatever sick reason. So here I am, patiently waiting so that I can pick back up and get going again.
That sucks. Yeah, hopefully this thread will eventually be fruitful as time goes on.
I'm not going to make any serious decisions until we get more word on this service.

[Alhanelem]

only 87 days? just start over, you'll be back where you were by the time they bring this back.

[Vasch]

only 87 days? just start over, you'll be back where you were by the time they bring this back.

While I know it's not as long as some people have been playing, I spent the five months prior to my character vanishing going at it for almost 12 hours a day (some days went as high as 16-20 hours) and having that work disappear really hurts. Had my character not vanished from my account, I'd probably still be as hardcore as ever. Since then, I've started working on a new account so that I'll have a backup healer for when I can hopefully get my character back. I realize that it probably wasn't my best decision to leave my password and such on my xbox and that I probably had it coming, but I have faith that SE will come through and put the service back up eventually.

[Stronia]

I just don't want to level another character and see that they bring the service back.
To me, it'll be all for nothing.

[Alhanelem]

I wouldn't put any money on it, honestly And even if it did come back later, you'd have more than one useable character. Especially if you use a different account, now you can 2-box.

[Vasch]

It seems the first hurdle in getting reactivation going again has been cleared today (direct credit card payment method). Now lets get everyone on SE accounts so we can reactivate again~!

[Alhanelem]

It seems the first hurdle in getting reactivation going again has been cleared today (direct credit card payment method). Now lets get everyone on SE accounts so we can reactivate again~!
Why would this have anything to do with the character reactivation service?

[Vasch]

http://www.playonline.com/ff11us/polnews/news21009.shtml

This news article specifically states that the reason for the service being down has to do with everyone transferring to a square enix account.

http://www.playonline.com/ff11us/polnews/news21002.shtml

This article states that three things must be done before SE will impose a final date for SE Account Transfers. The adding of a recurring credit card direct payment was the final item needed.

Therefore, you can reasonably assume that things are working towards a positive goal.

[Stronia]

I wouldn't put any money on it, honestly And even if it did come back later, you'd have more than one useable character. Especially if you use a different account, now you can 2-box.
I suppose, doesn't dual boxing require to whole separate IDs though?

http://www.playonline.com/ff11us/polnews/news21009.shtml

This news article specifically states that the reason for the service being down has to do with everyone transferring to a square enix account.

http://www.playonline.com/ff11us/polnews/news21002.shtml

This article states that three things must be done before SE will impose a final date for SE Account Transfers. The adding of a recurring credit card direct payment was the final item needed.

Therefore, you can reasonably assume that things are working towards a positive goal.
Awesome! this is certainly good news.

[Vasch]

The rep I talked to yesterday wouldn't give me an exact date, but he said there should be an announcement coming in the next few weeks.

[Daleterrence]

The rep I talked to yesterday wouldn't give me an exact date, but he said there should be an announcement coming in the next few weeks.

I hope so very very very much!!!

[Vasch]

D'oh, I sent an email the other day asking for an update and the rep seemed to think the service wasn't down -.-

[kezz]

http://www.playonline.com/ff11eu/polnews/news21297.shtml

finally

[Saefinn]

Deffo good news. ;) My friend is in the process of downloading the updates now that he's got his character back, so I guess it wasn't so hopeless after all. :P

[Shong]

How did he get it back so quick?

[Saefinn]

I just think he just filled out the form and they saw they still had his character and are reactivating it.

[Vasch]

I got my account renewed and put in the request yesterday. I'm glad I stuck it out!


EDIT: They initially couldn't find my character but got me back and going shortly later. I'm BACK!!!