Character Reactivation Service

[Daleterrence]

You see this Goblin?
https://secure.playonline.com/ff11/crs/images/gob.gif

I am sick of this Goblin. Every day, I see this goblin, with the ever so helpful message of;

The servers are currently under maintenance.
For details, please refer to the "Server Maintenance" section
of the "Information" page on the FINAL FANTASY XI Official Site.

I, and I'm sure there is at least one other person, would like to know if the CRS is ever going to come back up. I'm not going to ask when it is coming back, as that seems to get no response, judging from the single post threads dotted around about it. I have checked the CRS, every day, since it originally went down. I check the forums twice a week on average to see if there has been any change, yet this seems to have become a forgotten topic. It's been months.. And I want to come back to Vana'diel, you have no idea how much I do. But that infernal goblin seems hellbent on stopping me.

Square Enix.. The ball is in your court. Can I get an answer, at least, something to show you are aware there are people that want to come back to Vana'diel, but are currently unable to. :)

HALP!

(This may or may not be the right section, I'm sure it'll get moved if it is not.)

[Vold]

The only reason it's down and I don't know this for a fact but I'm pretty sure I'm right, the only reason it's down is because SE neutered POL's ability to do anything anymore and that it won't come back up until they implement the final payment methods and finish forcing people to transfer their accounts. That's just my guess and don't ask me why it would ever keep this service down. It's SE. I gave up trying to figure them out a very long time ago.

Or if it fancies you, you could consider the conspiracy theory that they are trying to get you to play FFXIV instead. It has a V on the end. It's newer and better!

[Daleterrence]

Just seems like they are taking their sweet time about it..

And I tried FFXIV.. I'm not too sure about the better part, but that's just me.

[Juri_Licious]

I just called them and they said it's been down since March.
He also couldn't tell me anything about this or when it's going to be back.

Hopefully Square Enix responds to this.

[Alhanelem]

isn't the CRS only needed if you quit like years ago? I've had a mule that was inactive for the better part of a year and I can still just reactivate it at any time from my account options. they don't seem to delete characters anymore.

[Juri_Licious]

isn't the CRS only needed if you quit like years ago? I've had a mule that was inactive for the better part of a year and I can still just reactivate it at any time from my account options. they don't seem to delete characters anymore.

It's actually meant for characters that have been deleted. The ones you can't use the usual reactivate method.
And it's always better they respond sooner than later.

[Alhanelem]

Well if it hasn't been available all year, I wouldn't hold your breath...

[Juri_Licious]

The only reason it's down and I don't know this for a fact but I'm pretty sure I'm right, the only reason it's down is because SE neutered POL's ability to do anything anymore and that it won't come back up until they implement the final payment methods and finish forcing people to transfer their accounts. That's just my guess and don't ask me why it would ever keep this service down. It's SE. I gave up trying to figure them out a very long time ago.

Or if it fancies you, you could consider the conspiracy theory that they are trying to get you to play FFXIV instead. It has a V on the end. It's newer and better!

I wonder if this is true about the billing details. Although, I was under the impression they had everyone in some form or fashion transferred already.


Well if it hasn't been available all year, I wouldn't hold your breath...

Yeah, probably so. Still wish they would say something as it has been since March.

[Daleterrence]

Wow, I didn't think anyone else would reply to this.


Well if it hasn't been available all year, I wouldn't hold your breath...

I see your point, but it would be nice to at least be told either "It's not coming back, sorry." or "It'll be up eventually." I mean, there has been plenty of time to discuss it's fate after all. Maybe if I keep shamelessly bumping this it'll get a response.. =O

[oliveira]

If you did deactivate your account properly (go to contents and deactivate them during a billing cycle) the system will "park" your account and nothing happens. Originally (and this is what is written on the original documentation for this game) contents would be deleted after three months of inactivity. You would be able to use the FFXI code again to reactivate the game but would need to start the character from scratch.

Then sometime in 2004 they changed it to how it is now: You can deactivate and it will be left alone.

Now if you have invalid billing information and SE tried to charge you, you canceled the *whole* account (there was an option for that on the old Service and Support page for POL) then there is an countdown of three months before the account is completely removed.

After the account is deleted and removed from the database it's impossible to log in it through POL Viewer. And that's what this server is meant for.

[Daleterrence]

It's none of those things. It's simply a deleted character, my main character, that I want back. Nothing more, nothing less. I've used the CRS before to recover a character from years back, the whole 3 month deletion thing was toffee in my opinion, when I have recovered a character in the past there has been characters I made back in 05 on that list and available for recovery.

My POL account is perfectly intact. The FFXI account has actually been active more than once since the character was deleted for various reasons.

[Spre]

I was able to do it in august, Only did it then because I noticed some small print that said if I didn't I'd lose my characters, so the 2 I wanted to keep I did it to they were on the midgardsormr server and now aparently on quetz... which was the original server I played on when i started 6 years ago.. and it sucked it was empty.

Course I think they did it wrong because my characters levels and races this forum shows isn't what they were, and I still can't login to find out forsure.


try going tot he management site, that is where I did mine at and one was deleted a LONG time ago and it let me do it.

[Tsukino_Kaji]

but that's just me.It's not just you.

[Raini]

Hey was just looking around on google for information on the character reactivation, did this never come back up? My boyfriend kind of rage-deleted his character recently and has been regretting it. He was pretty sure he could get it back quickly through the reactivation service but after reading this it seems like maybe not? Has it really been down since March? =/

[Spre]

you guys are not in the right place then, I just did it yesterday for my significant other, you go to services -> select service-> and the transfer option is there, this is how I did it, took about 5 minutes to get the account done and online, all characters intact after 2 years.

Now I MAY rage quit if these idiots at SE don;t release for the 360 its ridivulous and I would rather play on it (I am talking about the ultimate abysea collection)

[TaruTaru_Cupcakes]

you guys are not in the right place then, I just did it yesterday for my significant other, you go to services -> select service-> and the transfer option is there, this is how I did it, took about 5 minutes to get the account done and online, all characters intact after 2 years.

Now I MAY rage quit if these idiots at SE don;t release for the 360 its ridivulous and I would rather play on it (I am talking about the ultimate abysea collection)

that's not the service o.o
it sounds like you just transferred play online id to a square enix account.

[Raini]

Yeah, when I try the service > select service it looks like the only thing there under "Transfer" is what Taru said, transferring your POL to Square enix account. I already did that a long time ago for the security token/mog satchel I believe. Trying to restore a character that's been deleted through the Delete Character screen.

[Spre]

that undeleted all my content id's and SO's

[Raini]

Okay, I think one of us is still confused. xD Could be me. If you are actually talking about Service > Select service > Transfer, that's just to put your POL account onto the Square management site. There's nothing about un-deleting any characters there, in that transfer option. Maybe it did let you reactivate a -content ID- there. Idk.

It can be kind of confusing, but I'm not talking about un-deleting a content ID. I know you can go on the SE site there and go to your Options list to reactivate/cancel old -Content IDs-. That still doesn't help me, as the person who deleted his ID for example has 3 character slots. Under the Options list they are listed as

Character
Rikimo@Shiva (mule)
Shainne@Shiva (mule)

The first one that says character is where his old character Salas used to be, the one that he played and had all his jobs and equipment on. Reactivating that character will do nothing, as all it does is allow the empty "character" slot to be used, and all we could do on it would be create a new character.

What I'm trying to use is SE's actual Character Reactivation Service to restore a fully deleted and wiped off the face of the earth character. Not just his content ID slot. http://www.playonline.com/ff11us/crs/

This should be where you go to do that.

But it says the server is down, and phone calls to SE have said the server is down for an unknown amount of time. So what I'm wondering is, if it actually has been down since March, is there really any reason to get my hopes up that his character can be restored any time soon.

I'm sorry if I am the one confused, and you actually did restore a -deleted- character through the account transfer. That would be really awesome, I just don't understand why it would do that, as it's not normally intended to work that way as far as I know. ^^;

[Alhanelem]

Reactivating that character will do nothing, as all it does is allow the empty "character" slot to be usedNo. If you see a character in that list, reactivating it will reactivate it. The term "Content ID" is basically defunct under the SE account system. Note how it has your character's name, not a Content ID number.

edit: err, wait- you mean you see "Character" in the list of options, with a "cancelled" next to it?


I just don't understand why it would do that, as it's not normally intended to work that way as far as I know.Actually, I think the SE account system, to which everyone iwll eventually have to change over, does obsolete the CRS. I can't say for sure for myself, because I've never deleted a character (and no character that i've cancelled has ever been deleted for inactivity- As far as I can tell they quietly stopped doing that at least a few years ago)

[Raini]

Yeah, reactivating the slot that just says character will open up the character slot that has nothing in it. In fact I don't even need to reactivate it, because the character deletion happened this month and the slot is still open. It's basically just a slot that is empty in which you can create a new character. x.x;

I know that for instance if I see the mule Rikimo@Shiva and click reactivate, the mule Rikimo will be reactivated and available to play.

We want to get back the character Salas, who has been deleted. Having the slot that says just "character" active doesn't do anything, as it is just an empty slot to create a character, where the character Salas used to be active in that slot.

Edit - just saw your edit, and yeah that's what I was wondering. We have had our characters transferred to the SE acct system for a really long time. Would suck if it does make it so you can not get your person back.

[Alhanelem]

I deduced the character slot thing after posting; but I can tell you for sure they don't delete characters after 90 days of inactivity anymore, even though their documentation still says this. I have a mule that's been inactive for years now and it was never deleted.

At any rate, if reactivating the "character" slot doesn't get your character back, then I guess I was wrong. You can try contacting support though I don't know if it will get you anywhere.

[Raini]

Yeah I've had my character inactive at times too and it's not been deleted or anything.

This whole situation was basically just some stupid thing, where we had a bad few days in the game. Some jerks were giving us a hard time, on a few different occasions. Then we had a bad night, where we died to some silly NM and my boyfriend I guess had kind of had enough. A lot of bad had happened over the week and he overreacted and deleted his character to be done with all of it.

Obviously it was a bad decision that he's regretting, and he is just hoping to get the character back. We spent a lot of time together (2 years+) on our characters and after hearing about the CRS we got our hopes up that it would be simple to get a deleted char back.

So yeah we tried contacting support and everything, but so far it's just really looking like we won't be able to get the character back while that CRS is down, or just won't be able to get it back period.

Thanks everyone for your help so far anyway. ^^ Hopefully we will find out sometime for sure if that reactivation service will ever be back up, or if we are just out of luck.

[Alhanelem]

In the time it takes you to get an answer, honestly, you could have a level 99 job and be mostly caught up except in storyline progress.

[Raini]

Probably. :P lol

[viion]

In the time it takes you to get an answer, honestly, you could have a level 99 job and be mostly caught up except in storyline progress.

My char, 7 days 23 hrs playtime. (with /playtime)

In that time I hit 55 just now, doing LB1, I have Sky, I am on Cop 3, and I am rank 6 XD I have full norg fame and Jeuno fame for gobby bag /utsusemi, and levelling is easy with FoV

So I agree with this! (tho my friend is letting me use his to PL me so i guess im cheatin a lil lol as I can burn through story/bcnms)

Tho I'd prolly be 99 now if i ignored missions and quests and fame etc. (all the beads... 2 days that took!)

[TaruTaru_Cupcakes]

i have kept my content ids intact so if they bring this service back ill be able to recover.
just wish they would

[Alhanelem]

You can't erase content IDs, they're always "intact." When you convert to the SE account, all your content IDs that you've ever had will show up. If you didn't delete your character, you don't need the service.

[TaruTaru_Cupcakes]

You can't erase content IDs, they're always "intact." When you convert to the SE account, all your content IDs that you've ever had will show up. If you didn't delete your character, you don't need the service.

oh i meant that I havent created a new character on them yet.