Paid for world transfer and didn't get transfered...

[Eriq]

Hello...

Last night I paid for your world transfer service to transfer my character from Leviathan to Bahamut. Yes I was logged out when I did the service transfer on your new website with click n' buy. After I received the confirmation email saying that my character was transferd to Bahamut I proceeded to login and my character logged into leviathan. I waited all night and am still logging into leviathan..?

I've also been looking everywhere for a CS phone number to just contact directly, but your tech support page just keeps referring me to "knowledge base articles" that do not apply to my situation and wont just give me a simple phone number... Can anyone help me or just give me the CS phone number???

Thanks,
Eriq...

[Eriq]

Wow still no support?? I was finally able to get into a live chat and here's the log:

Agent Nic G: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Ok thank you
Agent Nic G: I see here that you are having difficulty with a World Transfer on your account. Is that correct?
You: Yes
You: I purchased transfer last night for Bahamut server, but today I'm still logging into Leviathan
Agent Nic G: Unfortunately, since your account has been transferred to the Square Enix account management system, I will need you to submit a ticket verifying the Square Enix account before I can assist you.
You: Ok, it made me to the account transfer last night too before I could purchase additional services
Agent Nic G: I understand. I need to verify ownership of the account via the ticketing system so that I can correct the problem for you.
You: Ok thank you
Agent Nic G: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online!
Agent Nic G has disconnected.

Oh and guess what...??? I'm still on Leviathan and it looks like you guys had no problem taking my $25..... Starting to get frustrated and confused, thanks.

[SE_James]

Eriq,

As noted in the general forum rules, this forum is for the discussion of technical issues. In the future, please contact the SQUARE ENIX Support Center directly for any account or billing related issues. For assistance with account-related issues, please contact us directly through the SQUARE ENIX Support Center for your region. You may also submit feedback through the SQUARE ENIX Support Center as well. Unfortunately, since this situation does not involve any technical trouble, we have had to lock the thread.

The SQUARE ENIX Support Center for North American accounts can be found at this link:
SQUARE ENIX Support Center (http://support.na.square-enix.com/main.php?id=20&la=1)

The SQUARE ENIX Support Centre for European accounts can be found at this link:
SQUARE ENIX Support Centre ( http://support.eu.square-enix.com/main.php?id=455&la=2&SQEXSC=2nk0213s7tnhif65pipdnm2e56)

The SQUARE ENIX Support Center for Japanese accounts can be found at this link:
SQUARE ENIX Support Center ( http://support.jp.square-enix.com/main.php?id=11&la=0&SQEXSC=h1bjb1otre83lhuc6q1effr573)