Double Charged Crysta for August

[Bubozk]

Well, the Square-Enix site points me here to get answers... we'll see how this goes.

I transferred my account over without any problems.

I used Click and Buy without any problems.

I first charged 1000 crysta to my account and then 2000. This netted me 3000 crysta. I paid the August "basic service" fee which is 1195 crysta. I then paid for my main character which was 100 crysta. I was left with 1705 crysta; great I'll have enough for next month.

Then I tried to log in. I got the error code that my content ID was not activated. I decided to wait a bit because of, who knows, bugs within a new system. I tried to log in again later on still to no avail.

I went back to my Square-Enix account and it said that I had not yet paid for August. So I did another 1195 basic service fee, and 100 for my character. This left me with 410 crysta and I used 300 of that to active 3 of my mules (100 per.)

I am now left with 110 crysta in my account, and the billing cycle is starting up again for September. Before anybody asks, no I did not owe any fees for July or prior. I was paid in full up through July and when this whole new billing system came around now I got charged twice for the month of August.

I had been hoping the double charge would've been reversed this month at some point, and I also sat on the customer service line for a while with no answer.

I've heard other people in game who knew somebody who knew somebody type of thing or a rumor that people were getting double charged yet I can't find any posts or information if those people have gotten their service fees reversed.

Any help?

[RAIST]

Hate to say it, but not much can be done about it through here. It's a billing issue you'll have to take up with SE directly--either on the phone, or via email/online-chat at the support portal off the POL site.

http://support.na.square-enix.com/main.php?la=1&id=20
(NA FFXI Portal--hit the "Contact" button in upper right of page)

http://support.eu.square-enix.com/index.php
(EU portal: hit the FFXI picture, then you can find the "Contact" button in upper right of page)

[Romanova]

Hate to say it, but not much can be done about it through here. It's a billing issue you'll have to take up with SE directly--either on the phone, or via email/online-chat at the support portal off the POL site.

http://support.na.square-enix.com/main.php?la=1&id=20
(NA FFXI Portal--hit the "Contact" button in upper right of page)

http://support.eu.square-enix.com/index.php
(EU portal: hit the FFXI picture, then you can find the "Contact" button in upper right of page)


Just a note, idk why but the contact page doesn't list phone numbers. For US it's:

1-858-790-7529
9AM-5PM (PST) Mon-Fri. Closed weekends.


not sure on EU

[Bubozk]

Thanks for the infos~